Get Driving -> Emergency call Guide for Renault Clio 4 Door Fourth Generation (2014-2018)

EMERGENCY CALL (1/3)

If the vehicle is equipped, the emer-

gency call function can be used to

call the emergency services (without

charge) automatically or manually in

the event of an accident or illness, re-

ducing the time it takes for the emer-

gency services to arrive.

Note: the emergency call operates:

– in countries covered by the associ-

ated telephone emergency services

and infrastructure compatible with

the system;

– depending on the network coverage

in the geographical region where the

vehicle is being driven.

1 System operation warning light:

A call is always made as follows:

If you use the emergency call function

– green: operational

– the call is set up with the emergency

to report an accident which you have

(network available);

services;

witnessed, this implies stopping where

– off: non-operational

traffic conditions allow in order for the

– send data related to the incident (ve-

(network unavailable);

emergency services to locate your ve-

hicle identification plate, local time

– red: operating

hicle and therefore the location of the

of the call, last positions, direction of

fault;

reported accident.

the vehicle) ;

– green flashing: call in progress.

In all cases, comply with local legisla-

– voice communication with the emer-

2 Automatic mode warning light.

tion.

gency services;

3 SOS button.

– if necessary, emergency assistance

4 Microphone.

is called.

5 Speaker.

Emergency call has two modes:

– automatic mode;

Use the emergency call only in the

– Manual mode.

event of an emergency you are in-

volved in, if you witness an accident

or if you feel ill.

2.150

EMERGENCY CALL (2/3)

Automatic mode

In the event of unintended operation, it

is possible to cancel the call by press-

If the automatic mode 2 warning light

ing the 3 button for around two sec-

appears in green this confirms that the

onds, before the call is connected to

automatic system is activated.

the call centre.

The emergency call starts automati-

Once a call is established, only the call

cally in the event of an accident that

centre can end the call.

has required the activation of the pro-

tective equipment (seat belt pretension-

Test mode

ers, airbag etc.).

(depending on local laws)

Test mode is reserved exclusively for

Approved Dealers to check that the

emergency call feature is working prop-

erly.

To activate test mode:

Manual mode

– briefly press the 3 button three times;

The emergency call is carried out by:

– wait approximately 15 seconds;

– pressing and holding the 3 button for

– briefly press the 3 button three times.

at least three seconds;

Exit from test mode is automatic.

– pressing the 3 button five times

within ten seconds.

In the event of an acci-

dent, if the location and traf-

fic conditions permit, stay

close to the vehicle in order

to be able answer the call centre

quickly if necessary.

2.151

EMERGENCY CALL (3/3)

The system operates with a dedi-

cated battery. The battery serv-

ice life is approximately four years

(the 1 warning light lights up in red

to warn you when approaching

Without the emergency call feature,

expiry).

the system is not trackable and will

Consult an approved dealer

not be under constant surveillance.

Data is automatically and constantly

erased, and the system stores only

To guarantee your safety

the last three positions of the vehi-

and the proper operation of

cle.

the system, any operation

Operating faults

According to legislation relevant to

carried out on the battery

In some cases, the emergency call may

the country, data is only sent in the

(removal, disconnection, etc.) must

not work (e.g. low battery).

event of an emergency call. Data

be carried out by a qualified special-

sent to the call centre is treated ac-

ist.

If the system detects an operating fault,

cording to the personal data protec-

the 1 warning light illuminates in red for

Risk of serious burns or electric

tion laws applicable in the country

more than 30 minutes. Contact your ap-

shocks.

where you are located. The system

proved Dealer as soon as possible;

You must respect the replacement

stores activity history data for

intervals (without exceeding them)

13 hours only.

as stated in the maintenance docu-

The vehicle owner has the right of

ment.

access to their data. They can re-

The battery is a specific type.

quest that the data be corrected,

Please ensure it is replaced with the

deleted or locked.

same type.

Call an approved Dealer.

2.152

Driving -> Emergency call for Your Renault Clio 4 Door Fourth Generation (2014-2018)

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