Get Consumer information Guide for Volkswagen Caddy SUV Fifth Generation (2020-2025)

Incorrect cleaning and treatment or saturation of the vehicle interior can damage the vehicle electrical system or

trigger a fault in the airbag system which could result in severe or fatal injuries in the event of an accident.

● Avoid excessive use of water, e.g. water hose, high-pressure cleaner or steam cleaner.

● Remove large-area or severe dirt with hand wash.

NOTICE

Incorrect cleaning and care can damage the vehicle.

● Do not use a steam cleaner, brushes or hard sponges etc. for cleaning under any circumstances.

● Have stubborn stains removed by a qualified workshop.

Accessories and parts

Volkswagen Commercial Vehicles recommends consulting a Volkswagen Commercial Vehicles dealership before

purchasing any accessories, spare parts or service fluids, e.g. if you wish to retrofit accessories in the vehicle or if you

need to replace parts. Volkswagen Commercial Vehicle dealerships can recommend accessories, parts and service

fluids which are suitable for your requirements. They can also answer any questions you might have regarding official

regulations.

Volkswagen Commercial Vehicles recommends you use only approvedVolkswagen accessories and Volkswagen

Genuine Parts^®. These parts and accessories have been specially tested by Volkswagen Commercial Vehicles for

suitability, reliability and safety. A Volkswagen Commercial Vehicles dealership is also qualified for correct

installation.

Although the market is constantly scrutinised, Volkswagen Commercial Vehicles cannot assume responsibility for the

reliability, safety and suitability of products Volkswagen Commercial Vehicles has not approved. Volkswagen

Commercial Vehicles can therefore assume no responsibility for these parts, even if they have been approved by an

official testing agency or are covered by an official approval certificate.

Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved by Volkswagen

Commercial Vehicles for use in your vehicle and bear the e mark (approval symbol of the European Union). These

devices include cruise control systems or electronically controlled suspension systems, for example.

Any additional electrical components connected that do not serve to control the vehicle itself must bear the mark

(manufacturer conformity declaration in the European Union). Such devices include refrigerator boxes, computers

and ventilator fans.

WARNING

Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of the airbags, cause

faults, accidents and fatal injury.

● Never secure or position objects, e.g. telephone holders, in the deployment zones of the airbags. They may cause

severe or fatal injuries when the airbags are deployed.

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Repairs and technical modifications

Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications

→

!

Unauthorised modifications to the electronic components or software in the vehicle may cause faults. As the

electronic components are linked together in networks, these faults may indirectly affect the working of other

systems. This can seriously impair safety, lead to excessive wear of components, and also invalidate the type approval

for the vehicle.

The Volkswagen Commercial Vehicles dealer cannot be held liable for any damage caused by technical modifications

and/or work performed incorrectly.

The Volkswagen Commercial Vehicles dealership is not responsible for damage caused by technical modifications

and/or work performed incorrectly. Such damage is not covered by the Volkswagen Commercial Vehicles guarantee.

Volkswagen Commercial Vehicles recommends that all repairs and technical modifications be performed by an

authorised Volkswagen Commercial Vehicles workshop using Volkswagen Genuine Parts^®.

Volkswagen Commercial Vehicles repair information

Volkswagen Commercial Vehicles service information and official Volkswagen Commercial Vehicles repair

information can be purchased for a fee.

Customers in Europe, Asia, Australia, Africa, Central and South America:Please contact a Volkswagen Commercial

Vehicles dealership or qualified workshop or register on the erWin online portal (electronic repair and workshop

information):

erWin is available in numerous languages.

Vehicles with special auxiliary equipment or body parts

The manufacturer of these components must ensure that these parts(fittings) adhere to the stipulated environmental

laws and regulations, particularly the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive

2003/11/EC concerning the restriction on the marketing and use of certain dangerous substances and preparations.

The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it on to any scrapping

company later engaged. This is to facilitate environmentally responsible disposal for all vehicles, including refitted

vehicles.

Windscreen repairs

To function properly, some items of equipment require an electrical or electronic module, which is located on the

inside of the windscreen in the area of the interior mirror, for example. If the windscreen has been damaged in the

viewing field of the electrical or electronic module, e.g. by stone impact, the windscreen must be replaced. Repairing

the crack can lead to malfunction or functional faults in the equipment.

After changing the windscreen, the camera and sensors must be set up and calibrated by a qualified workshop.

Impairment or damage to sensors and cameras

Incorrectly performed repairs, structural changes to the vehicle, e.g. “lowering the suspension”, retrofitted add-on

parts or changes to the trim can lead to sensors and cameras being displaced or damaged. This can also be caused by

collisions, e.g. when parking, or also even by minor damage, e.g. stone impacts on the windscreen.

Failure to observe this can impair important functions(driver assist systems) and damage the vehicle.

The area in front of and around the sensors and cameras must not be covered by stickers, additional headlights, trim

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frames for number plates or similar.

Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen Commercial Vehicles

recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

Further information:

—Repainting and paint touch-ups in the area around the sensors may impair the function of the system in question.

—In some versions of the vehicle, the Volkswagen badge may affect the radar sensor’s view of the front area. You

should therefore only operate the vehicle with the original Volkswagen badge or another approved Volkswagen

badge.

WARNING

Incorrect repairs and modifications can cause functional problems and damage to the vehicle and impair the

effectiveness of the driver assist systems. This can result in accidents and severe injuries.

● Have repairs and modifications to your vehicle carried out only by a qualified workshop.

WARNING

Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can lead to damage

to the vehicle and cause accidents and serious injuries.

● Volkswagen Commercial Vehicles strongly recommends you use only approved Volkswagen accessories and

Volkswagen Genuine Parts^®. These parts and accessories have been specially tested by Volkswagen Commercial

Vehicles for suitability, reliability and safety.

● Have repairs and modifications to your vehicle carried out only by a qualified workshop. Qualified workshops have

the necessary tools, diagnostic equipment, repair information and qualified personnel.

● Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.

● Never secure or position objects, e.g. telephone holders, in the deployment zones of the airbags. They may cause

severe or fatal injuries when the airbags are deployed.

● Use only wheel rim/tyre combinations that have been approved by Volkswagen Commercial Vehicles for your

vehicle type.

CAUTION

Damage can be caused to the vehicle body when the load compartment floor is removed. The ability to secure a

load then becomes impaired and the maximum load of the fastening points is no longer guaranteed.

● Do not remove the luggage compartment floor.

Repairs and faults in the airbag system

Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications

→

!

Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the bodywork should be

carried out by a qualified workshop. System components and airbag system sensors can be located on these vehicle

components.

If you work on the airbag system or remove and install parts of the system when performing other repair work, parts

of the airbag system may be damaged. The consequence may be that, in the event of an accident, the airbag inflates

incorrectly or does not inflate at all.

Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that removed parts

do not cause any injuries or environmental pollution. Qualified workshops are familiar with these requirements.

Any modifications to the vehicle's suspension could prevent the airbag system from working properly during a

collision. For example, using tyre/rim combinations that have not been approved by Volkswagen Commercial

Vehicles, lowering the vehicle and making modifications to the suspension rate, including work on the springs, struts

and shock absorbers, could change the forces that are measured by the airbag sensors and sent to the electronic

control unit. Some changes to the suspension could cause the forces measured by the sensors to increase. This can

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lead to the airbag system being triggered in collision scenarios where it normally would not be triggered if

modifications to the suspension had not been made. Other modifications can cause the forces measured by the

sensors to decrease, therefore preventing the airbag system from being triggered when it should have been.

WARNING

Incorrect repairs and modifications can cause function problems and damage to the vehicle and impair the

effectiveness of the airbag system. This can result in accidents and serious or even fatal injuries.

● Have repairs and modifications to your vehicle carried out only by a qualified workshop.

● Airbag modules cannot be repaired. They must be replaced.

● Never install recycled airbag components or components that have been taken from end-of-life vehicles in your

vehicle.

WARNING

Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim combinations, can cause the

airbag system to work differently and increase the risk of serious or fatal injuries in the event of an accident.

● Never install components in the suspension system which do not have the same characteristics as the original

factory-fitted components.

● Never use wheel rim/tyre combinations that have not been approved by Volkswagen Commercial Vehicles.

Mobile communication in the vehicle

Electromagnetic radiation

If a mobile telephone or radio device is used without being connected to the external aerial, the electromagnetic

radiation will not be optimally directed to the outside of the vehicle. Increased levels of radiation in the vehicle

interior can occur in particular in the event of poor reception, e.g. in rural areas. This could constitute a health hazard

→

.

Using a telephone

Many countries require a hands-free system to be used when using a telephone inside the vehicle, e.g. via a Bluetooth

^®connection Infotainment system. Before use, secure the mobile telephone to a suitable bracket→

stowage compartment so that it cannot slip around, e.g. in the centre console.

or stow it in a

Two-way radios

Observe legal regulations and the manufacturer's operating instructions for operation of two-way radios. Approval is

required for retrofitting two-way radio systems.

Ask a qualified workshop for further information on installation of radio communication systems.

WARNING

Mobile telephones which are loosely placed in the vehicle or not properly secured could be flung through the vehicle

interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident.

● Secure a mobile telephone and accessories outside the deployment zone of the airbags, or stow them safely.

WARNING

If mobile telephones or two-way radios that are not connected to an external aerial are used, electromagnetic

radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and other vehicle

occupants. This also applies to external aerials which have not been correctly installed.

● Keep a distance of at least 20 cm between a device's aerial and an active medical implant, e.g. a pacemaker.

● Do not carry an operational device close to or directly above an active medical implant, e.g. in a breast pocket.

● Switch off the device immediately if you suspect it may be interfering with an active medical implant or any other

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medical device.

The Volkswagen Commercial Vehicle dealership warranty

Volkswagen Commercial Vehicles dealerships guarantee that the vehicles they sell are free from defects. The

dealerships are also responsible for handling warranty claims.

Please refer to your sales contract or contact your Volkswagen Commercial Vehicles dealership for details of the

warranty and guarantee conditions.

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Warranty for the paintwork and body

Volkswagen Commercial Vehicles dealerships provide a warranty for the paintwork and bodies of all vehicles

purchased from them.

In addition to the warranty conditions for Volkswagen Commercial Vehicles straight from the factory(as detailed in

the purchase contract), Volkswagen Commercial Vehicle dealerships guarantee that the body of vehicles they sell will

not be affected by paint defects or corrosion perforation for a specified period:

—a three-year warranty on paint defects and

—a twelve-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on the inside

(cavity) of the body and causing holes in the sheet metal.

However, if damage of this kind should occur, every Volkswagen Commercial Vehicles dealership must rectify it

through repair work without charging labour and material costs.

The warranty does not cover the following:

—Damage caused by external influence or insufficient care.

—Faults on the body or paintwork which are not repaired quickly enough according to manufacturer regulations.

—Corrosion perforation that is directly related to body repairs not being carried out according to manufacturer

specifications.

If the body is repaired or painted, your Volkswagen Commercial Vehicles dealership will confirm your warranty

against corrosion perforation for the repaired area.

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LongLife mobility guarantee (Volkswagen Commercial Vehicles)

In many European markets, Volkswagen Commercial Vehicles dealerships offer a comprehensive LongLife mobility

guarantee for new vehicles. It applies from vehicle delivery until the first scheduled inspection.

If you purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife mobility

guarantee from the point of delivery until the first due inspection.

Your Volkswagen Commercial Vehicles service partner will extend the LongLife mobility guarantee until the next due

inspection if the due inspection is carried out there. The cost of the service covers the entire guarantee package.

Please ask your Volkswagen Commercial Vehicles dealership for details of services, conditions and time limits

relating to the LongLife mobility guarantee.

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Data storage and services

Applies in EU countries where the General Data Protection Regulation of the European Union is valid.

Data processing in the vehicle

Your vehicle is fitted with electronic control units. Control units process data that they receive, e.g. from vehicle

sensors, generate themselves or exchange between each other. Some control units are required for safe functioning

of your vehicle, others provide assistance while you drive (driver assist systems) and others make convenience or

Infotainment functions possible.

Personal reference

Each vehicle is identified by a unique chassis number. This vehicle identification number can be traced back to the

current and former holders of a vehicle, e.g. in Germany, through information at the Federal Motor Transport

Authority. There are also other ways to trace the holder or driver using data acquired from the vehicle, e.g. via the

registration number.

The data generated or processed by control units may therefore contain personal data or be supplemented with

personal data under certain circumstances. Depending on the vehicle data that are available, it may be possible to

draw conclusions about your driving behaviour, your location or route and on vehicle use, for example.

Your rights regarding data protection

In accordance with the valid data protection legislation, you have certain rights towards Volkswagen Commercial

Vehicles when your personal data are processed.

You therefore have a free and comprehensive right to information from Volkswagen Commercial Vehicles and third

parties, e.g. assigned breakdown services or workshops or providers of online services in the vehicle, if these parties

have stored your personal data. If you wish, you may request information on which data about yourself have been

stored for which purpose and from where the data originates. Your entitlement to information also covers the

transfer of data to other authorities.

Further information on your legal rights, e.g. your right to deletion or correction of the data, can be found in the

applicable data protection information on the website of Volkswagen Commercial Vehicles, including contact details

and information about the Data Protection Officer.

You can have data that are only stored locally in the vehicle read out with specialist help, e.g. in a workshop, possibly

for a fee.

Legal requirements for the disclosure of data

If there are applicable legal regulations, Volkswagen Commercial Vehicles is obliged to hand over data stored at

Volkswagen Commercial Vehicles in the required scope in individual cases when requested by state authorities. Such

cases include investigation of a criminal offence, for example.

Public authorities also have the power within the framework of applicable laws to read data from vehicles themselves

in individual cases. They can read information, for instance, from the airbag control unit in the case of an accident, to

help investigate the accident.

Operating data in the vehicle

Control units process data to operate the vehicle.

This includes, for example:

—Vehicle status information, e.g. speed, deceleration, lateral acceleration, wheel revolutions and indication of fitted

seat belts.

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—Ambient conditions, e.g. temperature, rain/light sensor and sensors for Adaptive Cruise Control.

As a rule, these data are momentary and are not stored beyond the operating time and are only processed in the

vehicle itself. Control units often contain data memories, among other things for customisation of settings via the

vehicle key. They are used to allow information regarding the vehicle status, component load levels, servicing

requirements, technical events and faults to be recorded on a temporary or permanent basis.

The following are stored according to the technical equipment:

—Operating states of system components, e.g. fill levels, tyre pressure, status of the 12-volt vehicle battery.

—Faults or malfunctions in important system components, e.g. lights, brakes.

—System reactions to specific driving situations, e.g. triggering of an airbag, intervention of the stability control

systems.

—Information on events during which the vehicle sustained damage.

In special cases, e.g. when the vehicle has detected a malfunction, it may be necessary to store data that were

actually only momentary.

If you make use of services, e.g. repair services or servicing work, the stored operating data can, if necessary, be read

out together with the vehicle identification number and used. The data can be read from the vehicle by staff in the

service network, e.g workshops, or third parties, e.g. breakdown services. The same applies to warranty cases and

quality assurance measures.

The data is read out exclusively via the legally prescribed OBD connection(on-board diagnosis) in the vehicle→

.

The read operating data provide a record of technical states of the vehicle or individual components, help diagnose

faults, meet warranty obligations and improve quality. These data, particularly information about component loading,

technical events, incorrect operation and other faults, will be transferred to Volkswagen Commercial Vehicles

together with the vehicle identification number for this purpose where applicable. Furthermore, the manufacturer is

subject to product liability. Volkswagen Commercial Vehicles also uses operating data from vehicle for this, e.g. for

recall campaigns. These data can also be used to check warranty and guarantee claims made by customers.

Event memories in the vehicle can be reset by a service workshop as part of repair or service work or if you request

this.

The event memory should only be read and reset by a qualified workshop. Additional information on the stored data

is available from qualified workshops.

After a fault has been rectified, the information in the memory pertaining to the fault is deleted. Other memory

content is overwritten on an ongoing basis.

Reprogramming control units

All data for the control of components are stored in the control units. Some convenience functions, such as lane

change flash, single door unlocking and displays, can be reprogrammed using special workshop equipment. If the

convenience functions are reprogrammed, the specifications and descriptions in this owner's manual will no longer

match the original functions. Volkswagen Commercial Vehicles recommends having any reprogramming entered into

the digital service schedule by a Volkswagen Commercial Vehicles dealership or qualified workshop.

Information about possible reprogramming can be obtained from the Volkswagen Commercial Vehicles dealership.

Convenience and Infotainment functions

You can store and modify or reset convenience settings(customisation) in the vehicle at any time.

Depending on the equipment in the vehicle, this includes, for example:

—Settings for seat and steering wheel positions

—Running gear and air conditioning system settings

—Customised settings such as mirror adjustment or background lighting.

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Depending on the equipment selected, you may be able to store your own data in the vehicle's Infotainment

functions.

Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations you have entered.

—Data regarding the use of online services.

These data can be stored locally in the vehicle or located on a device that you have connected to the vehicle, e.g.

mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can delete them at any time.

These data are transmitted to third parties only at your request, in particular in relation to the use of online services

and in accordance with your personal settings.

Integration of mobile devices

If your vehicle contains the necessary equipment, you can connect your mobile device or any other mobile end device

to your vehicle so that you can control this device via the controls integrated in the vehicle, provided the

corresponding functions are available. For example, images and sounds from the mobile device can be output

through the Infotainment system. At the same time, certain information is sent to your mobile device. This includes

location data and additional general vehicle information, depending on the type of integration. For more details, refer

to the information about display of apps in the Infotainment system.

This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music player. The mobile

device and vehicle do not interact in any other ways than those described here, in particular the device does not

actively access vehicle data. The type of further data processing depends on the app provider. Whether or not you

can adjust settings in this regard depends on the app in question and the operating system of your mobile device.

Online services

If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to exchange data with

other systems. The vehicle can be connected to a mobile network using a transmitter and receiver unit in the vehicle

or using your own mobile device. This mobile network connection enables you to use online functions. This includes

various online services and apps provided by Volkswagen Commercial Vehicles or other third party providers.

Manufacturer services

In the case of Volkswagen Commercial Vehicles online services, Volkswagen Commercial Vehicles describes the

respective functions in a suitable place, e.g. in a separate service description or on a website, and provides the

associated information on data protection law. Personal data may be used to perform online services. To this end,

data are exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer. Any

collection, processing and use of personal data that goes beyond the provision of the service takes place exclusively

according to legal regulations, contractual agreements or the necessary permission.

You can activate and deactivate the services and functions, some of which charge a fee, and, in some cases, also

disable the vehicle's entire data connection. This does not apply to any functions and services required by law, e.g.

emergency call systems.

Third-party services

If you are able to use online services provided by a party other than the manufacturer, these services are the sole

responsibility of the provider in question and are subject to this provider's privacy policy and terms and conditions of

use. Volkswagen Commercial Vehicles has no influence over the content exchanged in these services.

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Please refer to the provider in question for information about the type, scope and purpose of the collection and use of

personal data related to third-party services.

WARNING

Incorrect use of the diagnostic interface can cause faults, which can result in accidents and serious injuries.

● Never read out the event memory using the diagnostic interface yourself.

● The event memory should be read out via the diagnostic interface only by a qualified workshop. Volkswagen

Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

Event data recorder

The vehicle isnot fitted with an event data recorder.

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Information stickers and plates

Stickers and plates showing important information for vehicle operation are factory-fitted in the engine

compartment and on certain vehicle parts.

—Never remove stickers or signs. They must remain legible at all times.

—If vehicle parts bearing stickers or plates are removed from the vehicle, replacement stickers or plates with the

same information must be applied properly to the new parts by the qualified workshop.

Safety certificate

There is a safety certificate on the door pillar of the driver door which states that all necessary safety standards and

specifications from the transport safety authorities of the particular country were met at the time of production. The

month and year of production and the chassis number may also be listed. Observe notes in the owner's manual.

WARNING

Handling the vehicle incorrectly will increase the risk of accident and injuries.

● Observe legal requirements.

● Observe the owner's manual.

NOTICE

Handling the vehicle incorrectly could lead to the vehicle becoming damaged.

● Observe legal requirements.

● Carry out servicing work in accordance with the specifications.

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Fluids in the air conditioning system

Refrigerant in the air conditioning system

The sticker in the engine compartment provides information about the type and quantity of the refrigerant used in

the vehicle's air conditioning system. The sticker is located in the front part of the engine compartment close to the

refrigerant filler neck.

Warning: The air conditioning system must be serviced only by qualified personnel.

Type of refrigerant.

Type of lubricating oil.

See workshop information(available only for Volkswagen Commercial Vehicles dealerships).

The air conditioning system must be serviced only by qualified personnel.

Flammable refrigerant.

Ensure correct disposal of all components and never install components removed from end-of-life vehicles or

recycled components in the vehicle.

Refrigerant oil in the air conditioning system

The air conditioning system is filled with refrigerant oil. The sign on the air conditioning compressor provides

information about the type and quantity of the refrigerant oil used (→ Repairs and technical modifications).

WARNING

For safety reasons, the air conditioning system must be serviced only by qualified personnel.

NOTICE

● Never repair the air conditioning system's evaporator using spare parts taken from older vehicles or recycling

facilities, or other such spare parts.

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Infotainment system and antennas

The vehicle aerials are located in the exterior mirrors and on the roof. If any metallic chrome-plated trim, such as

chrome-plated design caps, is retrofitted to the exterior mirrors, you may experience problems with the radio, mobile

telephone and navigation services or they may lose the ability to transmit and receive signals completely.

NOTICE

A retrofitted Infotainment system must be compatible with the aerial amplifier fitted as standard in the vehicle. The

aerial amplifier could otherwise be damaged.

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Component protection

Some electronic components and control units are fitted with component protection as standard, e.g. the

Infotainment system.

Component protection allows the legitimate installation and exchange of components and control units by a

qualified workshop.

The component protection prevents the factory-supplied components from being operated without restrictions

outside the vehicle in the following situations:

—Installation in other vehicles, e.g. after theft.

—Operation of components outside the vehicle.

Go to a qualified workshop if a text message relating to component protection is displayed on the instrument cluster

display or on the Infotainment system screen, e.g. SAFE CP (component protection active).

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Information in accordance with the EU Chemicals Regulation REACH

In accordance with the European regulations on chemicals, known asREACH, Volkswagen Commercial Vehicles

would like to inform you about the materials that may be found in your vehicle.

You can access this information online using your vehicle identification number :

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Disposing of used batteries and electronic equipment

Used batteries

The end user must collect and recycle used batteries separately, in line with the process used for electrical devices, as

indicated by the crossed-out bin symbol

. As the end user, you are required by law to return used batteries.

Batteries containing heavy metals are marked with the chemical symbols HG(mercury), Cd (cadmium) and/or Pb

(lead). Heavy metals can be harmful to human and animal health and tend to accumulate in the environment. You

must ensure the separate collection and proper return of used batteries to prevent this from happening.

—Used batteries can be returned to Volkswagen Commercial Vehicles dealerships in EU member states and other

countries.

—Your Volkswagen Commercial Vehicles dealership can provide further information on returning and recycling end-

of-life vehicles.

Old electrical/electronic devices

Your vehicle contains electrical/electronic devices, such as the SD card in the navigation system, and remote controls.

These are marked with the crossed-out bin symbol

.

Used devices marked with this symbol must be collected and disposed of separately from your normal domestic

waste. You can hand them in at a local waste management company or return them as part of a national take-back

system. Any batteries or rechargeable batteries that are not permanently installed in the vehicle must be removed

beforehand and disposed of separately as batteries.

—You are responsible for deleting any personal data stored on the old devices.

—Your Volkswagen Commercial Vehicles dealership can provide further information on returning and recycling end-

of-life vehicles.

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Declaration of conformity

The individual manufacturer declares herewith that the following products conform, at the time of vehicle production,

with the basic requirements and other relevant laws and regulations, including FCC Part 15.19, FCC Part 15.21 and

RSS-Gen Issue 1:

Radio-based equipment

—Electronic immobiliser.

—Vehicle key.

—Remote control for the auxiliary heater.

—Emergency braking function(Front Assist).

—Lane change system (Side Assist)

—Tyre Pressure Monitoring System.

Electrical equipment

—12-volt socket.

—230-volt Euro socket.

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Third-party copyright information

Some of the products installed in the vehicle contain software components which are subject to open source licences.

A list of open source software components, including information on copyright, the relevant open source licence

conditions, and the associated licence texts can be found on the following website:

http://

The source code for certain open source software components can be requested from the vehicle manufacturer. The

manufacturer will make the source code available to you in accordance with the relevant licence conditions. You will

only be charged the actual costs of provision, e.g. for the data media and postage costs. The above-mentioned

website contains the necessary information.

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Returning and scrapping end-of-life vehicles

Recycling end-of-life vehicles

At the end of its service life, your vehicle should be handed in for environmentally responsible recycling or disposal.

This is why the final registered keeper of a vehicle in the EU and many other countries is required by law to take their

vehicle to an authorised recycling plant.

Volkswagen Commercial Vehicles has an existing arrangement for end-of-life vehicles: you can return your vehicle at

a wide range of collection points in all EU member states and in many other countries. Within the EU, there is no

charge for handing in your vehicle providing that national legal requirements are met (the vehicle is complete and

free of waste, etc.).

Further information about collection points is available from your Volkswagen Commercial Vehicles dealership.

Scrapping

The relevant safety requirements must be observed when the vehicle or its individual components, e.g. from the

airbag system and belt tensioners, are scrapped. This applies particularly to the high-voltage battery. Qualified

workshops are familiar with these requirements.

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Simplified declaration of conformity

EU

Your vehicle is equipped with a range of radio equipment. The manufacturers of these radio systems declare that this

equipment complies with Directive 2014/53/EU where required by law.

The complete text of the EU declarations of conformity is available from the following website:

United Kingdom

Your vehicle is equipped with a range of radio equipment. The manufacturers of these radio systems declare that this

equipment complies with the relevant legal requirements.

The complete text of the declarations of conformity is available from the following website:

Turkey

Your vehicle is equipped with a range of radio equipment. The manufacturers of these radio systems declare that this

equipment complies with Directive 2014/53/EU where required by law.

The complete text of the declarations of conformity is available from the following website:

Ukraine

Your vehicle is equipped with a range of radio equipment. The manufacturers of these radio systems declare that this

equipment complies with the Radio Equipment Directive where required by law.

The complete text of the declarations of conformity is available from the following website:

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Consumer information for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

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