Consumer information -> Repairs and technical modifications for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

Repairs and technical modifications  
Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications  
!
Unauthorised modifications to the electronic components or software in the vehicle may cause faults. As the  
electronic components are linked together in networks, these faults may indirectly affect the working of other  
systems. This can seriously impair safety, lead to excessive wear of components, and also invalidate the type approval  
for the vehicle.  
The Volkswagen Commercial Vehicles dealer cannot be held liable for any damage caused by technical modifications  
and/or work performed incorrectly.  
The Volkswagen Commercial Vehicles dealership is not responsible for damage caused by technical modifications  
and/or work performed incorrectly. Such damage is not covered by the Volkswagen Commercial Vehicles guarantee.  
Volkswagen Commercial Vehicles recommends that all repairs and technical modifications be performed by an  
authorised Volkswagen Commercial Vehicles workshop using Volkswagen Genuine Parts®.  
Volkswagen Commercial Vehicles repair information  
Volkswagen Commercial Vehicles service information and official Volkswagen Commercial Vehicles repair  
information can be purchased for a fee.  
Customers in Europe, Asia, Australia, Africa, Central and South America:Please contact a Volkswagen Commercial  
Vehicles dealership or qualified workshop or register on the erWin online portal (electronic repair and workshop  
information):  
erWin is available in numerous languages.  
Vehicles with special auxiliary equipment or body parts  
The manufacturer of these components must ensure that these parts(fittings) adhere to the stipulated environmental  
laws and regulations, particularly the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive  
2003/11/EC concerning the restriction on the marketing and use of certain dangerous substances and preparations.  
The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it on to any scrapping  
company later engaged. This is to facilitate environmentally responsible disposal for all vehicles, including refitted  
vehicles.  
Windscreen repairs  
To function properly, some items of equipment require an electrical or electronic module, which is located on the  
inside of the windscreen in the area of the interior mirror, for example. If the windscreen has been damaged in the  
viewing field of the electrical or electronic module, e.g. by stone impact, the windscreen must be replaced. Repairing  
the crack can lead to malfunction or functional faults in the equipment.  
After changing the windscreen, the camera and sensors must be set up and calibrated by a qualified workshop.  
Impairment or damage to sensors and cameras  
Incorrectly performed repairs, structural changes to the vehicle, e.g. “lowering the suspension”, retrofitted add-on  
parts or changes to the trim can lead to sensors and cameras being displaced or damaged. This can also be caused by  
collisions, e.g. when parking, or also even by minor damage, e.g. stone impacts on the windscreen.  
Failure to observe this can impair important functions(driver assist systems) and damage the vehicle.  
The area in front of and around the sensors and cameras must not be covered by stickers, additional headlights, trim  
549  
frames for number plates or similar.  
Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen Commercial Vehicles  
recommends using a Volkswagen Commercial Vehicles dealership for this purpose.  
Further information:  
Repainting and paint touch-ups in the area around the sensors may impair the function of the system in question.  
In some versions of the vehicle, the Volkswagen badge may affect the radar sensor’s view of the front area. You  
should therefore only operate the vehicle with the original Volkswagen badge or another approved Volkswagen  
badge.  
WARNING  
Incorrect repairs and modifications can cause functional problems and damage to the vehicle and impair the  
effectiveness of the driver assist systems. This can result in accidents and severe injuries.  
Have repairs and modifications to your vehicle carried out only by a qualified workshop.  
WARNING  
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can lead to damage  
to the vehicle and cause accidents and serious injuries.  
Volkswagen Commercial Vehicles strongly recommends you use only approved Volkswagen accessories and  
Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen Commercial  
Vehicles for suitability, reliability and safety.  
Have repairs and modifications to your vehicle carried out only by a qualified workshop. Qualified workshops have  
the necessary tools, diagnostic equipment, repair information and qualified personnel.  
Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.  
Never secure or position objects, e.g. telephone holders, in the deployment zones of the airbags. They may cause  
severe or fatal injuries when the airbags are deployed.  
Use only wheel rim/tyre combinations that have been approved by Volkswagen Commercial Vehicles for your  
vehicle type.  
CAUTION  
Damage can be caused to the vehicle body when the load compartment floor is removed. The ability to secure a  
load then becomes impaired and the maximum load of the fastening points is no longer guaranteed.  
Do not remove the luggage compartment floor.  
Repairs and faults in the airbag system  
Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications  
!
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the bodywork should be  
carried out by a qualified workshop. System components and airbag system sensors can be located on these vehicle  
components.  
If you work on the airbag system or remove and install parts of the system when performing other repair work, parts  
of the airbag system may be damaged. The consequence may be that, in the event of an accident, the airbag inflates  
incorrectly or does not inflate at all.  
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that removed parts  
do not cause any injuries or environmental pollution. Qualified workshops are familiar with these requirements.  
Any modifications to the vehicle's suspension could prevent the airbag system from working properly during a  
collision. For example, using tyre/rim combinations that have not been approved by Volkswagen Commercial  
Vehicles, lowering the vehicle and making modifications to the suspension rate, including work on the springs, struts  
and shock absorbers, could change the forces that are measured by the airbag sensors and sent to the electronic  
control unit. Some changes to the suspension could cause the forces measured by the sensors to increase. This can  
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