Consumer information -> Repairs and faults in the airbag system for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

frames for number plates or similar.  
Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen Commercial Vehicles  
recommends using a Volkswagen Commercial Vehicles dealership for this purpose.  
Further information:  
Repainting and paint touch-ups in the area around the sensors may impair the function of the system in question.  
In some versions of the vehicle, the Volkswagen badge may affect the radar sensor’s view of the front area. You  
should therefore only operate the vehicle with the original Volkswagen badge or another approved Volkswagen  
badge.  
WARNING  
Incorrect repairs and modifications can cause functional problems and damage to the vehicle and impair the  
effectiveness of the driver assist systems. This can result in accidents and severe injuries.  
Have repairs and modifications to your vehicle carried out only by a qualified workshop.  
WARNING  
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can lead to damage  
to the vehicle and cause accidents and serious injuries.  
Volkswagen Commercial Vehicles strongly recommends you use only approved Volkswagen accessories and  
Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen Commercial  
Vehicles for suitability, reliability and safety.  
Have repairs and modifications to your vehicle carried out only by a qualified workshop. Qualified workshops have  
the necessary tools, diagnostic equipment, repair information and qualified personnel.  
Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.  
Never secure or position objects, e.g. telephone holders, in the deployment zones of the airbags. They may cause  
severe or fatal injuries when the airbags are deployed.  
Use only wheel rim/tyre combinations that have been approved by Volkswagen Commercial Vehicles for your  
vehicle type.  
CAUTION  
Damage can be caused to the vehicle body when the load compartment floor is removed. The ability to secure a  
load then becomes impaired and the maximum load of the fastening points is no longer guaranteed.  
Do not remove the luggage compartment floor.  
Repairs and faults in the airbag system  
Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications  
!
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the bodywork should be  
carried out by a qualified workshop. System components and airbag system sensors can be located on these vehicle  
components.  
If you work on the airbag system or remove and install parts of the system when performing other repair work, parts  
of the airbag system may be damaged. The consequence may be that, in the event of an accident, the airbag inflates  
incorrectly or does not inflate at all.  
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that removed parts  
do not cause any injuries or environmental pollution. Qualified workshops are familiar with these requirements.  
Any modifications to the vehicle's suspension could prevent the airbag system from working properly during a  
collision. For example, using tyre/rim combinations that have not been approved by Volkswagen Commercial  
Vehicles, lowering the vehicle and making modifications to the suspension rate, including work on the springs, struts  
and shock absorbers, could change the forces that are measured by the airbag sensors and sent to the electronic  
control unit. Some changes to the suspension could cause the forces measured by the sensors to increase. This can  
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lead to the airbag system being triggered in collision scenarios where it normally would not be triggered if  
modifications to the suspension had not been made. Other modifications can cause the forces measured by the  
sensors to decrease, therefore preventing the airbag system from being triggered when it should have been.  
WARNING  
Incorrect repairs and modifications can cause function problems and damage to the vehicle and impair the  
effectiveness of the airbag system. This can result in accidents and serious or even fatal injuries.  
Have repairs and modifications to your vehicle carried out only by a qualified workshop.  
Airbag modules cannot be repaired. They must be replaced.  
Never install recycled airbag components or components that have been taken from end-of-life vehicles in your  
vehicle.  
WARNING  
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim combinations, can cause the  
airbag system to work differently and increase the risk of serious or fatal injuries in the event of an accident.  
Never install components in the suspension system which do not have the same characteristics as the original  
factory-fitted components.  
Never use wheel rim/tyre combinations that have not been approved by Volkswagen Commercial Vehicles.  
Mobile communication in the vehicle  
Electromagnetic radiation  
If a mobile telephone or radio device is used without being connected to the external aerial, the electromagnetic  
radiation will not be optimally directed to the outside of the vehicle. Increased levels of radiation in the vehicle  
interior can occur in particular in the event of poor reception, e.g. in rural areas. This could constitute a health hazard  
.
Using a telephone  
Many countries require a hands-free system to be used when using a telephone inside the vehicle, e.g. via a Bluetooth  
® connection Infotainment system. Before use, secure the mobile telephone to a suitable bracket  
stowage compartment so that it cannot slip around, e.g. in the centre console.  
or stow it in a  
Two-way radios  
Observe legal regulations and the manufacturer's operating instructions for operation of two-way radios. Approval is  
required for retrofitting two-way radio systems.  
Ask a qualified workshop for further information on installation of radio communication systems.  
WARNING  
Mobile telephones which are loosely placed in the vehicle or not properly secured could be flung through the vehicle  
interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident.  
Secure a mobile telephone and accessories outside the deployment zone of the airbags, or stow them safely.  
WARNING  
If mobile telephones or two-way radios that are not connected to an external aerial are used, electromagnetic  
radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and other vehicle  
occupants. This also applies to external aerials which have not been correctly installed.  
Keep a distance of at least 20 cm between a device's aerial and an active medical implant, e.g. a pacemaker.  
Do not carry an operational device close to or directly above an active medical implant, e.g. in a breast pocket.  
Switch off the device immediately if you suspect it may be interfering with an active medical implant or any other  
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