Get Driver assist systems Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

Introduction

The cruise control system(CCS) helps to maintain a speed set by the driver.

Speed range

The CCS

is available when driving forwards at speeds from around 20 km/h (15 mph).

Driving with the cruise control system

You can exceed the stored speed at any time, e.g. to overtake. Control is interrupted for the duration of the

acceleration manoeuvre and is then resumed with the stored speed.

Displays

When the cruise control system is switched on, the instrument cluster display shows the stored speed and the status

of the cruise control system:

Cruise control system switched on, control intervention active.

Cruise control system switched on, control intervention not active.

If no speed is stored, the instrument cluster display shows

instead of the speed.

Driving downhill

The vehicle cannot maintain the stored speed in all driving situations. Always be prepared to brake the vehicle.

1. Shift down before extended downhill stretches.

In this way you will make use of the engine braking effect and relieve the load on the brakes.

WARNING

Use of the cruise control system can lead to accidents and serious injuries if traffic does not allow you to drive at a

safe distance at a constant speed.

● Never use the cruise control system in heavy traffic, if the distance to the vehicles in front is insufficient, on steep

or winding roads, on slippery road surfaces e.g. due to snow, ice, wet roads, loose chippings, or on flooded roads.

● Never use the cruise control system when driving offroad or on unpaved road surfaces.

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Always switch cruise control off after use to avoid unintentional operation.

● It is dangerous to use a set speed that is too high for the prevailing road, traffic or weather conditions.

221

Operating CCS via the multi-function steering wheel

Fig. 1 Left-hand side of the multifunction steering wheel.

Switching on

1. Press the

button.

No speed has been stored yet and the speed is not yet controlled.

Starting control

1. While driving, press the

The CCS

button.

stores and regulates the current speed.

Adjusting the speed

You can adjust the stored speed while the cruise control system is regulating the speed:

+ 1 km/h (1 mph):

Press the

button.

- 1 km/h (1 mph):

Press the

+ 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next highest 10 km/h or 5 mph interval:

- 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next lowest 10 km/h or 5 mph interval:

Press and hold the or button to continuously change the stored speed.

The vehicle adapts the current speed by accelerating or braking.

Cancelling control

1. Briefly press the

or

button.

Or: Depress the brake pedal.

The speed is stored in the memory.

222

Restarting control

1. Press the

button.

The cruise control system resumes operation with the stored speed and regulates the speed again.

Switching off

1. Press and hold the button.

The cruise control system is switched off and the stored speed is deleted.

Changing to the speed limiter

1. Press the

button.

2. Select the speed limiter on the instrument cluster display.

The cruise control system is switched off.

Depending on equipment, the button is either on the multifunction steering wheel or on the turn signal

lever.

Troubleshooting

Fault in the cruise control system

Malfunction. The indicator lamp lights up yellow.

1. Switch off theCCS

and go to a suitably qualified workshop.

Control is interrupted automatically

—The vehicle has exceeded the stored speed for an extended period.

—The driver has not selected a position for driving forwards.

—Brake support systems, e.g.TCS

or ESC, have performed a control intervention.

—The vehicle was braked by Front Assist.

—If the problem persists, switch off the cruise control system and go to a suitably qualified workshop.

223

Introduction

The speed limiter helps you to stop exceeding a selected speed.

Speed range

The speed limiter is available when driving forwards at speeds of approx. 30 km/h(around 20 mph) and above.

Driving with the speed limiter

You can interrupt the speed limiter at any time by depressing the accelerator all the way down until you meet

resistance. As soon as the stored speed is exceeded, the green indicator lamp will flash and an acoustic warning may

sound. The speed is stored in the memory.

The speed control function switches back on automatically as soon as the speed drops back below the stored speed.

Displays

When the speed limiter is switched on, the instrument cluster display shows the stored speed and the status of the

speed limiter:

Speed limiter switched on, control active.

Speed limiter switched on, control not active.

Driving downhill

The vehicle cannot maintain the stored speed in all driving situations. Always be prepared to brake the vehicle.

1. Shift down before extended downhill stretches.

In this way you will make use of the engine braking effect and relieve the load on the brakes.

WARNING

Always switch off the speed limiter after use to avoid unwanted control operations.

● The speed limiter does not relieve the driver of their responsibility for the speed of the vehicle. Do not drive at full

throttle if it is not required.

● Use of the speed limiter in adverse weather conditions is dangerous and can cause serious injury, e.g. through

aquaplaning, snow, ice, or leaves. Use the speed limiter only when the road and weather conditions allow it to be

used safely.

224

Operating the speed limiter via the multifunction steering wheel

Fig. 1 Left-hand side of the multifunction steering wheel.

Switching on

1. Press the

button.

No speed is stored. No control yet.

Starting control

1. While driving, press the

button.

The current speed is stored as the maximum speed.

Adjusting the speed

You can adjust the stored speed:

+ 1 km/h (1 mph):

Press the

button.

- 1 km/h (1 mph):

Press the

+ 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next highest 10 km/h or 5 mph interval:

- 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next lowest 10 km/h or 5 mph interval:

Press and hold the or button to continuously change the stored speed.

Cancelling control

1. Press the

or

button.

The speed is stored in the memory.

Restarting control

225

1. Press the

button.

Switching off

1. Press and hold the button.

The speed limiter is switched off and the stored speed is deleted.

Switching to other driver assist systems

Depending on the equipment level, you can switch to the following driver assist systems:

—Cruise Control System (CCS).

—Adaptive Cruise Control(ACC).

1. Press the

button.

2. Select the desired system on the instrument cluster display.

The speed limiter is switched off.

Depending on equipment, the button is either on the multifunction steering wheel or on the turn signal

lever.

Troubleshooting

Speed limiter not available

Fault or malfunction. The indicator lamp lights up yellow.

1. Switch off and restart the engine.

2. If the problem persists, switch off the speed limiter and go to a suitably qualified workshop.

Control is interrupted automatically

—The ESC

is switched off.

—The brakes have overheated. Leave the brakes to cool and check them again.

—If the problem persists, switch off the speed limiter and go to a suitably qualified workshop.

For safety reasons, the speed limiter does not fully deactivate itself until you release the accelerator once or switch

the system off manually.

Control cannot be started

The selected driving profile does not allow control to be started.

1. Select a different driving profile and repeat the process.

226

Introduction

The speed limiter with predictive control automatically adapts a maximum speed that you have stored to detected

speed limits.

The speed limiter with predictive control is an extension of the speed limiter and makes use of Dynamic Road Sign

Display and the navigation data provided in the Infotainment system.

The speed limiter with predictive control is dependent on the vehicle equipment and is not available in all countries.

WARNING

The intelligent technology used in the speed limiter with predictive control cannot overcome the given physical

limits, and functions only within the limits of the system. Never let the extra convenience tempt you into taking

safety risks when driving. Careless or unintentional use of the speed limiter with predictive control can cause

accidents and serious injuries. The system is not a substitute for the full concentration of the driver.

● Ensure that your speed is always appropriate for the current visibility, weather and road/traffic conditions.

● Always pay attention to the traffic situation and the area around the vehicle.

● Be prepared to control the speed yourself at all times. Malfunctions in the Dynamic Road Sign Display function

and out-of-date navigation data can lead to the speed being changed unexpectedly and suddenly or not being

adapted to the current traffic situation. Speeds regulated by the system may also not match your individual

driving style.

● Be prepared to control the speed yourself at all times. If you are driving without route guidance or leave the route

calculated by the navigation system or if the vehicle position cannot be correctly determined due to inexact GPS

data, the speed may be changed unexpectedly and suddenly or not adapted to the current traffic situation.

● Keep the navigation data up-to-date.

● Always observe the maximum speed limit. The maximum speed limit may be exceeded in the case of speed limits

that are not contained in the navigation data.

Please also observe the safety-relevant information on the speed limiter (→ Speed

limiter).

227

Limits of predictive control

In addition to the system limits of the Dynamic Road Sign Display , the speed limiter with predictive control has the

following additional, system-related limits:

—The speed limiter with predictive control detects only road signs that show a speed limit.

—Road signs that indicate a speed limit indirectly, e.g. place-name signs, will be detected only on the basis of the

navigation data.

—If a speed limit is announced on the basis of the navigation data but is not detected by the Dynamic Road Sign

Display function, the announced speed will be reset to the last-stored speed.

—The speed limiter with predictive control is not available for detected speed limits below around 30 km/h(around

20 mph). A corresponding text message is shown on the instrument cluster display in this case.

228

Activating predictive control

1. Switch on the speed limiter and start control (→ Operating the speed limiter with the multifunction steering

wheel).

2. Activate predictive control in the Assist systems menu of the Infotainment system.

229

Driving with predictive control

Displays

A message will be displayed on the instrument cluster display as soon as the system detects a speed limit on

the route. The detected speed is stored as the new desired speed.

Adopting current speed

1. Press the

button.

When you join a motorway, the recommended speed will automatically be stored as the desired

speed.

Cancelling speed adaptation

In the following situations, you can cancel the speed adaptation by pressing the

adopted.

button. The last-stored speed is

—When a speed adaptation is announced.

—After a speed detected by Dynamic Road Sign Display has been adopted. This is only possible within a few seconds.

In the following situations, you can cancel the speed adaptation by releasing the accelerator twice and pressing it

again. The last-stored speed is adopted.

—If a lower speed than the current speed is announced.

—If a lower speed than the current speed has been adopted. This is only possible within a few seconds.

In the following situations, you can bring forward the speed adaptation by releasing the accelerator twice and

pressing it again. The announced speed is adopted.

—If a higher speed than the current speed is announced.

Adjusting the announced speed

You can adjust the announced speed a few seconds after it has been adopted:

+ 1 km/h (1 mph):

Press the

button.

+ 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next highest 10 km/h or 5 mph interval:

- 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next lowest 10 km/h or 5 mph interval:

If you adjust the announced speed excessively, predictive control will be terminated.

If a speed limit is detected, the predictive control function will adjust the stored speed even if the speed

limiter is not regulating.

Setting the system to passive

1. Press the

button.

230

Troubleshooting

A message is displayed that the speed limiter with predictive control is currently not

available or is not available in your country

1. If this message is displayed for an extended period and the speed limiter with predictive control is available in

your country, go to a suitably qualified workshop.

Depending on the malfunction, additional information may be displayed in the vehicle status (→ Vehicle

settings menu).

231

Eco Assistance

The Eco Assistance function supports the driver by providing situation-dependent recommendations on the

instrument cluster display for an anticipatory and energy-saving driving style.

The Eco Assistance function uses the navigation data of the Infotainment system and the sensors of some assist

systems. The most probable route is used if the route guidance function is not active.

The Eco Assistance function is dependent on the equipment level and is not available in all countries.

Driving with Eco Assistance

Fig. 1 Eco Assistance display (illustration).

When you are approaching a speed limit or a route to be followed, the symbol and information about the type of

event are shown in the display of the instrument cluster.

As soon as you take your foot off the accelerator, the vehicle uses coasting and the engine braking effect (→ Driving

economically) to adjust the speed. The vehicle takes into account the distance to the event.

The system does not use the vehicle brake.

When the system is active, Eco Assistance can increase the deceleration and adapt the speed to a vehicle

detected ahead even if no message is displayed.

You can override Eco Assistance interventions at any time by accelerating.

Displays

Depending on the driving situation, the following symbols are shown on the instrument cluster display:

Remove your foot from accelerator pedal.

Vehicle ahead.

Junction ahead.

Motorway exit ahead.

Roundabout ahead.

Left-hand bend ahead.

Right-hand bend ahead.

Downhill gradient ahead.

232

Speed limit ahead.

The displayed symbols may vary depending on the vehicle equipment. Symbols may be altered or extended by

a system update.

Switching on and off

You can switch Eco Assistance on and off in the Assist systems menu of the Infotainment system.

Eco Assistance will be automatically deactivated temporarily in the following cases:

—The Sport driving profile is activated.

—Driving with Adaptive Cruise Control (ACC

) or cruise control system (CCS).

When the reason for deactivation is no longer present, Eco Assistance is reactivated, provided it is switched on in the

Infotainment system.

WARNING

The intelligent technology of Eco Assistance cannot overcome the physical limits specified, and functions only

within the limits of the system. Never let the extra convenience tempt you into taking safety risks when driving.

Careless or unintentional use of Eco Assistance can cause accidents and lead to serious injury. The system is not a

substitute for the full concentration of the driver.

● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

● Road signs on the road and traffic regulations always have priority over driving recommendations.

● Be prepared to control the speed yourself at all times.

Introduction

The Adaptive Cruise Control(ACC) maintains a speed selected by the driver. If the vehicle approaches a vehicle in

front, the ACC automatically adapts the speed so that a distance you have selected is maintained.

Does my vehicle have the ACC function?

The vehicle is equipped withACC

if you can adjust the ACC settings in the Assist systems menu in the Infotainment system.

Speed range

You can set a speed between 30 km/h(20 mph) and 210 km/h (130 mph). This speed range may differ in certain

countries.

Driving with Adaptive Cruise Control

You can override the ACC at any time. Control will be cancelled if you brake. If you accelerate, the system will be

interrupted for the duration of the acceleration process and will then continue again.

Control by ACC is less dynamic when towing a trailer.

Driver intervention prompt

233

If the ACC's power of deceleration is too low, the ACC will send a message to the instrument cluster telling you

to apply the brake. In addition, the red warning lamp lights up and an acoustic warning is given. Take control of

the vehicle and be prepared to apply the brakes!

Radar sensor

ACC detects driving situations by means of the radar sensor at the front of the vehicle. The range of the radar sensor

is up to approximately 160 m (around 520 ft).

WARNING

The intelligent technology used in the ACC cannot overcome the laws of physics, and functions only within the

limits of the system. Never let the extra convenience tempt you into taking safety risks when driving. Careless or

unintentional use of the Adaptive Cruise Control (ACC) can cause accidents and lead to serious injury. The system is

not a substitute for the full concentration of the driver.

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Never use the ACC in poor visibility, on steep or winding roads, or on slippery road surfaces e.g. due to snow, ice,

wet roads, loose chippings, or on flooded roads.

● Never use the ACC off-road or on non-surfaced roads. The ACC is designed for use on surfaced roads only.

● Take control of the vehicle immediately if a driver intervention prompt appears on the instrument cluster display

or if the ACC does not reduce the speed sufficiently.

● Apply the brakes if the vehicle starts rolling unintentionally, e.g. after a driver intervention prompt.

● Be prepared to control the speed yourself at all times.

Special driving situations

Predictive cruise control

If the vehicle is equipped with the Dynamic Road Sign Display function and an Infotainment system with navigation,

ACC

can predictively adapt the vehicle speed to detected speed limits and the course of the road ahead (depending on

equipment and not available in all countries).

Overtaking

If you are indicating left(or right when driving on the left)to overtake, the ACC accelerates the vehicle and reduces

the gap to the vehicle in front. The system will not exceed the speed you have stored.

If the ACC has not detected a vehicle in front once you have changed lanes, the ACC will accelerate the vehicle up to

the selected speed.

The overtake function is not available in all countries.

Stop-and-go traffic

ACC can brake the vehicle to a standstill and hold it stationary. The ACC remains active; the instrument cluster will

display ACC ready for a few seconds.

Vehicles with Travel Assist: You can extend this time by continuing to hold the steering wheel.

As long as ACC remains active, the vehicle will move off again automatically as soon as the vehicle in front moves off

(depending on the vehicle equipment level and not available in all countries.)

Extending or reactivating the period in which the vehicle is ready to pull away:

1. Press the

button.

Or: Vehicles with Travel Assist: take hold of the steering wheel again.

234

Pulling away when the ACC is no longer ready and the vehicle in front is already a long way ahead:

1. Press the button or briefly depress the accelerator.

The ACC remains inactive in the following situations:

—The vehicle is stationary for several minutes.

—A vehicle door is opened.

—The ignition is switched off.

WARNING

If the message ACC ready appears on the instrument cluster display and the vehicle in front moves off, your vehicle

will move off automatically. In some cases, obstacles in the vehicle's path may not be detected. This can result in

serious injury and accidents.

● Always check the road every time the vehicle starts to pull away and brake the vehicle if necessary.

Inside Overtaking Prevention System (left-hand traffic: inside overtaking prevention on

left-hand side)

Fig. 1 On the display of the instrument cluster: Slower

vehicle detected in the left-hand lane (illustration).

If the ACC detects a slower vehicle in the left-hand lane(left-hand traffic: in the right-hand lane), the ACC will brake

the vehicle gently within the system limits and can therefore prevent a prohibited overtaking manoeuvre. The

function is active from speeds of approx. 80 km/h (around 50 mph), but is not available in all countries.

Limits of the ACC

When not to use the ACC

ACC

is not suitable for use in the following driving situations due to the system limitations. To cancel control →

—Driving in heavy rain, snow or heavy spray.

:

—Driving through road works, tunnels or toll stations.

—Driving on twisting roads, e.g. mountain roads

—Driving off-road

—Driving in multi-storey car parks.

—Driving on roads with embedded metal objects, e.g. railway tracks.

—Driving on roads with loose chippings

235

—Vehicles without Inside Overtaking Prevention System:On roads with more than one lane, if other vehicles are

driving more slowly in the overtaking lane.

—If components in the area of the radar sensor are exposed to external force, e.g. after a rear-end collision.

WARNING

Using the ACC in the situations listed above may lead to accidents, severe injuries and violations of the relevant

statutory regulations.

Delayed response

If the radar sensor is exposed to environmental conditions that impair sensor functioning, the system may detect this

only after a certain delay. For this reason, any restrictions to functions may be displayed only after a delay at the start

of the journey and when driving (→ Adaptive Cruise Control (ACC)).

Objects that cannot be detected

The ACC only detects vehicles moving in the same direction as your vehicle. It cannot detect:

—Persons

—Animals

—Crossing or oncoming vehicles

—Other stationary obstacles

Stationary vehicles

Fig. 1 Stationary vehicle.

The ACC can react to stationary vehicles in a limited way up to a speed of around 60 km/h(approx 37 mph). To do so,

the ACC must detect the stationary vehicle correctly and be able to brake your vehicle comfortably behind it, within

the system limits. ACC does not perform emergency braking.

The function which enables your vehicle to react to stationary vehicles comes with some equipment levels and is not

available in all countries.

Cornering

Fig. 2 Driving through bends.

236

The radar sensor always scans the area directly in front of the vehicle. For this reason, the ACC may detect vehicles

erroneously or may not detect vehicles ahead when driving around tight bends → Fig. 2.

Vehicles outside of the sensor's range

Fig. 3 Narrow vehicle.

Fig. 4 Vehicle changes lane.

ACC may not react or may react with a delay or with an unwanted response in the following driving situations:

—Vehicles that are driving outside the sensor range in close proximity to your vehicle, e.g. motorbikes→ Fig. 3.

—Vehicles that change into your lane directly in front of your vehicle→ Fig. 4.

—Vehicles with bodies or attachments that project beyond the vehicle.

Switching ACC on and off

Fig. 1 Left-hand side of the multifunction steering wheel.

Switching on

1. Press the

ACC

button.

is not yet performing a control intervention.

237

Starting control

1. Press the

button while driving forwards.

The ACC stores the current speed and maintains the selected distance. If the current speed is outside the

defined speed range, ACC will set the minimum speed (when driving more slowly than the limit) or maximum

speed (when driving faster than the limit).

The traction control system (TCS

) is also activated.

Depending on the driving situation, the following indicator lamps light up:

ACC control active, no vehicle detected ahead.

ACC control active, vehicle in front detected.

When ACC is not regulating, the indicator lamps light up grey.

Cancelling control

1. Briefly press the

button.

Or: Depress the brake pedal.

The indicator lamp corresponding to the driving situation lights up, and the speed and distance remain stored.

Control is automatically cancelled if the traction control system T( CS

) is deactivated.

Restarting control

1. Press the

button.

The ACC adopts the last stored speed and gap. The instrument cluster display shows the set speed and the

indicator lamp corresponding to the driving situation lights up.

Switching off

1. Press and hold the button.

The set speed will be deleted.

Changing to the speed limiter

1. Press the

button.

2. Select the speed limiter on the instrument cluster display.

Adaptive Cruise Control is switched off.

Depending on equipment, the button is either on the multifunction steering wheel or on the turn signal

lever.

Adjusting ACC

238

Adjusting the distance

Fig. 1 On the instrument cluster display: set distance 1 ,

ACC regulating (illustration).

You can set the distance in five steps from very small to very large:

1. Press the button.

2. Press the or button.

Or: Alternatively, press the button repeatedly until the required distance is set.

1

The instrument cluster display shows the chosen distance setting→ Fig. 1

regulations regarding the minimum distance.

. Note the country-specific

In the Assist systems menu of the Infotainment system, you can choose whether you want to start control with the

distance set at the end of the journey or a preselected distance.

If the ACC

has not taken control, the set distance and vehicle are not highlighted on the instrument cluster display.

Adjusting the speed

Using the buttons on the multifunction steering wheel, you can adjust the stored speed within the specified speed

range as follows:

+ 1 km/h (1 mph):

Press the

button only when ACC is regulating the speed.

- 1 km/h (1 mph):

Press the

+ 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next highest 10 km/h or 5 mph interval:

- 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next lowest 10 km/h or 5 mph interval:

Press and hold the or button to continuously change the stored speed.

WARNING

If you do not maintain the minimum distance to a vehicle in front or if the difference in speed between the vehicle in

front and your own vehicle is so great that the braking action of the ACC is insufficient, you are in danger of colliding

with the vehicle in front. Rain and winter conditions will also reduce the braking distance.

● The Adaptive Cruise Control may not be able to detect all driving situations correctly.

● Always be prepared to brake the vehicle yourself.

239

● Depressing the accelerator will override the Adaptive Cruise Control. In this case, the ACC will not brake the

vehicle automatically.

● Observe any country-specific regulations regarding the minimum distance between vehicles.

● Maintain a larger gap in wet weather, snow or poor visibility.

Adjusting the way the ACC responds

You can decide how sporty the response of the ACC should be:

1. Vehicles with driving profile selection:Set preferred driving profile.

2. Vehicles without driving profile selection:Select the desired gearbox program in the Assist systems menu of the

Infotainment system.

Some settings can be stored in the user accounts of the personalisation function and therefore change

automatically when the user account changes (→ Personalisation).

Troubleshooting

ACC not available

The indicator lamp lights up yellow.

—The radar sensor is dirty. Clean the radar sensor (→ Vehicle care, exterior).

—The radar sensor's range has been impaired by the weather, e.g. by snow, or residue/layers of cleaning agent.

Clean the radar sensor (→ Vehicle care, exterior).

—The radar sensor's range is obstructed by add-on parts, trim frame for number plate holders or stickers. Remove

any obstructions from the area around the radar sensor.

—The radar sensor has been displaced or damaged, e.g. due to damage to the front of the vehicle. Check whether

damage is visible (→ Repairs and technical modifications).

—Fault or malfunction. Switch off and restart the engine.

—Painting work or structural modifications have been performed on the front of the vehicle.

—If the problem persists, go to a correspondingly qualified workshop.

ACC does not function as expected

—The radar sensor is dirty. Clean the radar sensor (→ Vehicle care, exterior).

—The system limits have been exceeded (→ Adaptive Cruise Control (ACC)).

—The brakes have overheated, control was cancelled automatically. Leave the brakes to cool and check them again.

—If the problem persists, go to a correspondingly qualified workshop.

Control cannot be started

Make sure the following conditions are met:

—A position has been selected for driving forward.

—The brake lights on the vehicle are working.

—The brake lights on the trailer(country-specific) are working.

—ESC

System not regulating.

—The brake pedal is not depressed.

240

Unusual noises during automatic braking

This is normal and is not a fault.

Touch panels do not react as expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

Introduction

The predictive cruise control adapts the vehicle speed to detected speed limits and the course of the road ahead,

e.g. bends, junctions, roundabouts.

The predictive cruise control is an extension ofACC

and makes use of Dynamic Road Sign Display and the navigation data provided in the Infotainment system.

The predictive cruise control function is dependent on the equipment level and is not available in all countries.

Reaction to the end of a traffic jam

Vehicles with V2X technology (depending on vehicle equipment and not available in all countries)interact with other

vehicles in their vicinity. As a result, your vehicle can be informed about a traffic jam ahead and can reduce speed

early on.

Prerequisites:

—V2X is activated in the Infotainment system (→ Car2X).

—The reaction to a road characteristic ahead is activated in the Infotainment system (→ Predictive cruise control).

WARNING

The intelligent technology of predictive cruise control cannot overcome the physical limits specified, and functions

only within the limits of the system. Never let the extra convenience afforded by predictive cruise control tempt you

into taking any safety risks. Careless or unintentional use of predictive cruise control can cause accidents and lead

to serious injury. The system is not a substitute for the full concentration of the driver.

● Ensure that your speed is always appropriate for the current visibility, weather and road/traffic conditions.

● Always pay attention to the traffic situation and the area around the vehicle.

● Be prepared to control the speed yourself at all times. Malfunctions in the Dynamic Road Sign Display function

and out-of-date navigation data can lead to the speed being changed unexpectedly and suddenly or not being

adapted to the current traffic situation. Speeds regulated by the system may also not match your individual

driving style.

● Be prepared to control the speed yourself at all times. If you are driving without route guidance or leave the route

calculated by the navigation system or if the vehicle position cannot be correctly determined due to inexact GPS

data, the speed may be changed unexpectedly and suddenly or not adapted to the current traffic situation.

● Keep the navigation data up-to-date.

● Always observe the maximum speed limit. The maximum speed limit may be exceeded in the case of speed limits

that are not contained in the navigation data.

Please also observe the safety-relevant information on

ACC.

241

Limits of predictive cruise control

In addition to the system limitations of Dynamic Road Sign Display andACC

, the predictive cruise control function has the following additional, system-related limitations:

—The predictive cruise control function detects only road signs that show a speed limit. In particular, predictive

cruise control does not take into account any rights of way or traffic lights.

—Road signs that indicate a speed limit indirectly, e.g. place-name signs, will be detected only on the basis of the

navigation data.

—Predictive cruise control is not available on roads which are not recorded in the navigation data or not recorded

with sufficient accuracy.

—If a speed limit is announced on the basis of the navigation data but is not detected by the Dynamic Road Sign

Display function, the announced speed will be reset to the last-stored speed.

—Predictive cruise control cannot take over at speeds below the minimum speed.

242

Activating predictive cruise control

You can separately set the events to which the vehicle should react in the Assist systems menu of the Infotainment

system (→ Vehicle settings menu):

—Reaction to the road layout.

—Reaction to permitted speeds.

If you have activated at least one event, predictive cruise control is automatically switched on whenACC

is switched on.

243

Driving with predictive cruise control

Displays

As soon as the system has detected a speed limit or is going to reduce the speed based on the route, a message is

shown in the instrument cluster display. This message indicates the reason and the speed to which your vehicle will

be regulated.

Speed regulation due to speed limit.

Speed regulation due to the road layout.

End of traffic jam ahead.

When automatic speed control is assumed due to a speed limit, the detected speed is stored as the new desired

speed. In the case of control due to a road characteristic ahead, the vehicle will accelerate back up to the previously

stored speed afterwards.

Announced speeds for driving through bends depend on the driving profile .

Cancelling speed adaptation

During the announcement:

1. Press the

During the control:

1. Press the

button.

Adjusting the announced speed

The announced speed can be adjusted only in the case of speed regulation due to a speed limit.

+ 1 km/h (1 mph):

Press the

button only when ACC is regulating the speed.

- 1 km/h (1 mph):

Press the

+ 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next highest 10 km/h or 5 mph interval:

- 10 km/h (5 mph):

Press the button. Pressing it for the first time switches to the next lowest 10 km/h or 5 mph interval:

If you adapt the announced speed excessively, predictive cruise control will be terminated.

If a speed limit is detected, the predictive cruise control function will adjust the stored speed even if the ACC

is deactivated. However, speed regulation will not take place.

When a speed limit is lifted on a motorway, the target speed is automatically saved as the desired speed. If,

however, a higher speed has previously been stored on a motorway without a speed limit, this will be

adopted instead of the recommended speed.

244

Troubleshooting

A message is displayed that predictive cruise control is currently not available or is not

available in your country

1. If this message is displayed for an extended period and predictive cruise control is available in your country, go

to a suitably qualified workshop.

Depending on the malfunction, additional information may be displayed in the vehicle status (→ Vehicle

settings menu).

245

Introduction

The emergency braking system (Front Assist) can detect imminent frontal collisions and issue corresponding

warnings. The system can also assist when braking and initiate automatic braking.

Front Assist can help to avoid accidents, but is not a substitute for the full concentration of the driver.

Front Assist functions only within the system limits. The warning times vary depending on the traffic situation and

driver behaviour.

Functions

Front Assist includes the following additional functions depending on vehicle equipment and country:

—Pedestrian Monitoring.

—Cyclist Monitoring.

—Swerve assist.

—Turning emergency braking.

The listed functions are automatically active(if present) when Front Assist is switched on.

Detectable objects

Front Assist can detect the following objects depending on vehicle equipment and country:

—Vehicles.

—Bicycles and motorcycles.

— Pedestrians.

Driving with Front Assist

You can cancel the automatic braking interventions by steering or pressing the accelerator.

You can cancel automatic braking interventions by counter-steering.

Automatic braking

Front Assist can decelerate the vehicle to a standstill. The vehicle will not remain stationary. Depress the brake pedal!

The brake pedal will feel harder during an automatic braking manoeuvre.

Detection of the driving situation

Front Assist detects driving situations by means of a camera located in the upper area of the windscreen and a radar

sensor in the front of the vehicle.

WARNING

The intelligent technology used in Front Assist cannot overcome the laws of physics, and functions only within the

limits of the system. Never let the extra convenience afforded by Front Assist tempt you into taking risks when

driving. Front Assist cannot prevent accidents and serious injuries on its own. The driver is always responsible for all

driving tasks.

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Please note that Front Assist cannot detect all objects throughout the entire speed range (→ Autonomous

Emergency Braking (Front Assist)).

● If Front Assist issues a warning, brake the vehicle immediately if the traffic allows or avoid the obstacle.

246

● Front Assist can intervene unintentionally, for example if its functioning is impaired. You should therefore

consider cancelling the automatic interventions by Front Assist if appropriate.

● If you are unsure about the systems that are fitted in your vehicle, please enquire at a correspondingly qualified

workshop before starting your journey.

Warning levels and braking intervention

Speed ranges

Front Assist provides maximum assistance in the following speed ranges:

—Reaction to vehicles: around 5 km/h (around 3 mph) to around 250 km/h (around 155 mph).

—Reaction to bicycles and motorcycles: around 5 km/h(around 3 mph) to around 250 km/h (around 155 mph).

—Reaction to pedestrians: around 5 km/h(around 3 mph) to around 85 km/h (around 53 mph).

The assistance may include an advance warning, an urgent warning and automatic braking or a braking intervention.

A distance warning may also be displayed.

Influencing factors

Whether and in what speed range Front Assist reacts to the specified objects depends on the following factors:

—Type of object.

—Direction of travel of the object.

—Speed of the object.

—Speed of the vehicle.

The operating range may therefore be restricted if the vehicle approaches an object very quickly and there is

therefore little time for a reaction.

In addition, not all warning levels are used in all situations. Depending on speed, there may not be an advance

warning or an urgent warning, for example. Instead, automatic braking may take place immediately in order to ensure

optimum protection for the object.

Distance warning

Front Assist detects when safety is endangered by driving too close to the vehicle in front.

The indicator lamp lights up. Increase the distance.

Advance warning

Front Assist detects a possible collision and prepares the vehicle for possible emergency braking.

An acoustic warning sounds and the red warning lamp lights up. Brake or take evasive action!

Urgent warning

If you do not react to the advance warning, the system may initiate a short braking jolt in order to draw attention to

the increasing collision risk. Brake or take evasive action!

Automatic braking

Front Assist can brake the vehicle automatically in several stages with increasing braking force. The reduced speed

may help to minimise the severity of an accident.

247

Braking intervention

If the system detects that you are braking insufficiently when there is a risk of collision, Front Assist can increase the

braking force and help prevent a collision. The braking intervention takes place only for as long as you press the brake

pedal hard.

Front Assist limits

Front Assist is not available or its functions are restricted immediately after the vehicle is started. During this

time, the indicator lamp lights up in the display of the instrument cluster.

Front Assist has physical and system-related limitations. You should therefore always be prepared to take full control

of the vehicle if necessary.

Delayed response

If the camera or radar sensor is exposed to environmental conditions that impair functioning, the system may detect

this only after a certain delay. For this reason, any restrictions to functions may be displayed only after a delay at the

start of the journey and when driving (→ Autonomous Emergency Braking (Front Assist)).

Objects that cannot be detected

Front Assist cannot react – or will react with a delay – in the case of the following objects:

—Vehicles that are driving outside the sensor range in close proximity to your vehicle, e.g. vehicles that are driving

offset to your vehicle or motorbikes.

—Vehicles that change into your lane directly in front of your vehicle.

—Vehicles with bodies or attachments that project beyond the vehicle.

—Oncoming vehicles or vehicles crossing your path.

—Stationary or oncoming pedestrians; generally no reaction to persons without Pedestrian Monitoring.

—Stationary or oncoming cyclists; additionally no reaction to crossing cyclists without Cyclist Monitoring.

—When pedestrians and cyclists are not detected, for example because they are partially or fully hidden.

Function limitations

Front Assist may not react or may react with a delay or with an unwanted response in the following situations:

—In tight bends.

—Driving in heavy rain, snow, fog or heavy spray.

—Driving in multi-storey car parks and tunnels.

—Driving on roads with embedded metal objects, e.g. railway tracks.

—Reversing.

—If ESC

is performing a control intervention or is faulty.

—If the radar sensor or camera window is dirty, covered or damaged.

—If several brake lights on the vehicle are defective.

—If there is a fault in several brake lights on a trailer(country-dependent) or bicycle carrier with an electrical

connection to the vehicle.

—If the vehicle accelerates hard or the accelerator is fully depressed.

—In complex driving situations, e.g. at traffic islands.

248

—In unclear traffic situations, e.g. vehicles ahead are braking heavily or turning off.

—When the sun is low in the sky, in darkness or with glare from oncoming vehicles.

—When driving into and out of tunnels.

—If there is a fault in Front Assist.

Switching off Front Assist

Front Assist is not suitable for use in the following situations due to the limitations of the system and must be

switched off →

:

—If the vehicle is utilised in a capacity beyond usage on public roads, e.g. offroad or racing tracks.

—If the vehicle is being towed or is loaded onto another vehicle.

—If add-on parts cover the radar sensor or camera.

—If the camera or the radar sensor is faulty.

—If components in the area of the radar sensor are exposed to external force, e.g. after a rear-end collision.

—If the windscreen is damaged in the area of the camera window.

—In the event of multiple unwanted interventions.

WARNING

Failure to switch off Front Assist in the situations mentioned can cause accidents and serious injuries.

Swerve support

The swerve assist function can help to steer the vehicle around an obstacle in critical driving situations.

If you steer to avoid an obstacle after an urgent warning, swerve assist can help you. Swerve support brakes

individual wheels and corrects your steering wheel angle while you steer the vehicle.

Speed range

Swerve assist is available in a speed range from around 30 km/h(around 20 mph) up to 150 km/h (around 90 mph).

Limits

Swerve support does not react to crossing objects and animals. Always also observe the fundamental limits of Front

Assist (→ Autonomous Emergency Braking (Front Assist)).

249

Oncoming vehicle braking when turning

The oncoming vehicle braking when turning function can prevent the vehicle from colliding with an oncoming

vehicle during a turn.

If there is a risk of the vehicle colliding with an oncoming vehicle in the adjacent lane when turning, the oncoming

vehicle braking when turning function can brake your vehicle. The vehicle can then remain in its own lane as a result.

Speed range

The oncoming vehicle braking when turning function is available at speeds of up to approximately 15 km/h(around

9 mph).

Limits

The oncoming vehicle braking when turning function is available only if you have activated the turn signal and turned

the steering wheel to start the turning manoeuvre. However, after changing from right-hand driving to left-hand

driving or vice versa, the oncoming vehicle braking when turning function is only available after 30 minutes or more.

The oncoming vehicle braking when turning function does not react to persons, animals, crossing vehicles or objects

that are not detected as a vehicle. Always also observe the fundamental limits of Front Assist (→ Autonomous

Emergency Braking (Front Assist)).

250

Operating Front Assist

Front Assist and all country-dependent included functions are automatically switched on when you switch on the

ignition.

However, Front Assist is not available or only available to a limited extent as long as the indicator lamp is lit.

Volkswagen Commercial Vehicles recommends that Front Assist and all country-specific functions are switched on at

all times. Exceptions: (→ Autonomous Emergency Braking (Front Assist)).

Switching on and off

You can also switch Front Assist on and off manually and view the current system status.

On the display of the instrument cluster:

1. Press the

button.

2. Switch Front Assist on or off.

Depending on the equipment level, in the Infotainment system (→ Vehicle settings menu):

1. Open the Assist systems menu.

2. Switch Front Assist on or off in the corresponding submenu.

If you switch off Front Assist, all the country-specific included functions are also switched off. The yellow

indicator lamp lights up in the instrument cluster display.

Setting country-specific functions

You can make further settings when Front Assist is switched on:

1. Switch the desired function on and off in the Assist systems menu of the Infotainment system (→ Vehicle

settings menu).

You can also set the warning time for the advance warning.

Some settings can be stored in the user accounts of the personalisation function and therefore change

automatically when the user account changes (→ Personalisation).

251

Troubleshooting

Front Assist is starting up

The indicator lamp lights up.

—Front Assist is temporarily not available or only available to a limited extent. Front Assist is available after driving

straight ahead for a short time, and the indicator light goes out. When the vehicle is not moving, the indicator

lamp lights up continuously.

Front Assist not available or functions restricted

The indicator lamp lights up yellow and a text message is also displayed.

—The radar sensor or camera window is dirty. Clean the radar sensor and windscreen (→ Vehicle care).

—The view of the radar sensor or camera is impaired due to the weather conditions, e.g. snow, or due to detergent

deposits or coatings. Clean the radar sensor and windscreen (→ Vehicle care).

—The radar sensor's range is obstructed by add-on parts, trim frame for number plate holders or stickers. Remove

any obstructions from the area around the radar sensor.

—The view of the camera is impaired by add-on parts or stickers. Keep the area around the camera window free.

—The radar sensor or camera has been displaced or damaged, e.g. due to damage to the front of the vehicle or the

windscreen. Check whether damage is visible (→ Repairs and technical modifications).

—Painting work or structural modifications have been performed on the front of the vehicle.

—If the problem persists, switch off Front Assist and go to a suitably qualified workshop.

Front Assist does not function as expected or is triggered unnecessarily several times

—The radar sensor or camera window is dirty. Clean the radar sensor and windscreen (→ Vehicle care).

—The system limits have been exceeded (→ Autonomous Emergency Braking (Front Assist)).

—Low sun or darkness.

—If the problem persists, switch off Front Assist and go to a suitably qualified workshop.

Touch panels do not react as expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

252

Introduction

Within the system limits, the lane keeping system(Lane Assist) helps the driver to stay in lane. The function is not

designed to keep the vehicle in lane automatically, nor is it suited to this purpose.

Using a camera behind the windscreen, the lane keeping system detects road lane markings on the road. If your

vehicle moves too close to a recognised road lane marking, the system will warn the driver with a corrective steering

intervention. The corrective steering intervention can be overridden by the driver at any time.

Speed range

When road lane markings can be detected, the lane keeping system is ready to intervene at speeds above around

60 km/h (around 35 mph) (system status active).

WARNING

The intelligent technology used in the lane keeping system cannot overcome the laws of physics, and functions only

within the limits of the system. Always take care when using the lane departure warning system otherwise you

could cause accidents or injuries. The system is not a substitute for the driver's full concentration and steering

manoeuvres.

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Your hands should always be on the steering wheel so that you can steer at any time. The driver is always

responsible for staying in lane.

● Steer the vehicle to override any unwanted intervention immediately.

● Observe the information on the instrument cluster display and respond according to the prompts, if permitted by

the traffic situation.

● Always observe the area around the vehicle with care and watch the road ahead while driving.

● If the camera's field of view is dirty, covered or damaged, the function of the lane departure warning system may

be impaired.

253

Limitations of the lane keeping system

Road lane markings not recognised or not recognised correctly

The lane keeping system cannot correctly recognise all lane markings. If the road lane markings are not recognised,

the lane keeping system may fail to control the vehicle. Be ready to steer at any time.

Poor road surfaces, roadway structures or objects, reflections and glare on the roadway may be incorrectly

recognised as road lane markings. Immediately override any undesired intervention by the system.

Temporarily switching off the lane keeping system

In the following situations, the lane keeping system may intervene in an unwanted manner or fail to intervene as

designed. For this reason, it is especially important that the driver pay close attention in such situations. Temporarily

switch off the lane keeping system:

—If the driving style is very dynamic.

—In poor weather conditions and when driving on poor roads.

—Driving through road works.

—Crests and dips in the road.

—When not on motorways or well-maintained country roads.

WARNING

Failure to switch off the lane keeping system in the situations mentioned can cause accidents and serious injuries.

Lane keeping system not available

The system is not available under the following conditions(passive system status):

— The vehicle speed is under 55 km/h(approximately 30 mph).

—The lane keeping system has not detected a road lane marking.

—On tight bends

—Temporarily if the driving style is very dynamic.

—When the turn signal is switched on before changing lane manually.

—If the driver overrides a system intervention by steering.

—If the driver does not react to a driver intervention prompt.

Interference

WARNING

The effectiveness of systems can be significantly impaired if components and systems have been retrofitted, e.g. by

second stage manufacturers. The proper functioning of systems may therefore be impaired or adapted in vehicles

with add-ons and modifications.

● Have the second stage manufacturer confirm that the systems are functioning properly.

254

Driving with the lane keeping system

Switching on and off

Depending on country, the lane keeping system is always switched on when the ignition is switched on. You can also

switch the lane keeping system on and off manually and view the current system status.

On the display of the instrument cluster:

1. Press the

button.

2. Switch the lane keeping system on or off.

Depending on equipment, the button is either on the multifunction steering wheel or on the turn signal

lever.

On the Infotainment system (→ Vehicle settings menu):

1. Open the Assist systems menu.

2. Switch the lane keeping system on or off in the corresponding submenu.

The lane keeping system(Lane Assist) is also switched on when the comfort drive function (Travel Assist)is switched

on.

If there is a system fault, the lane keeping system can deactivate itself

automatically.

Displays

Fig. 1 On the display of the instrument cluster: Lane

keeping system displays (illustration).

1

2

Lane markings detected. System regulates on the side displayed.

Lane markings detected. The system is ready to intervene on the side shown.

With some equipment levels, additional details about the road lane marking may also be shown on the instrument

cluster display, e.g. dotted lane markings.

With some equipment levels, a display is also shown on the Head-up Display (→ Head-up display).

Depending on the driving situation, the following indicator lamps light up:

System is active and ready to perform control intervention.

255

System controls (corrective steering intervention).

If no warning lamp lights up, the system is not ready to intervene(passive system status) or is switched off.

If the comfort drive function(Travel Assist) is actively performing a control operation, there is no steering

intervention and the lane keeping system is not displayed.

Driver intervention prompt

If there is no steering activity, the system prompts you to drive in the middle of the lane by means of acoustic

warnings and a display on the instrument cluster.

The system switches to the passive state if you do not react.

Depending on the equipment, Emergency Assist will be activated providing it is switched on in the Infotainment

system.

Independently of steering activity, you are also prompted to drive in the middle of the lane by means of a display on

the instrument cluster and acoustic warnings if the corrective steering intervention takes place for an extended time.

Steering wheel vibration

The following situations can lead to vibration of the steering wheel:

—The system can no longer detect a lane during a major steering intervention.

You can also select theVibration or Steering wheel vibration option in the Assist systems menu on the Infotainment

system. In this case, the steering wheel will vibrate if the vehicle drives across a detected road lane marking when the

lane keeping system is active.

Troubleshooting

Lane keeping system not available

The indicator lamp lights up yellow. A message will also appear on the instrument cluster display.

—The camera window is dirty. Clean the windscreen (→ Vehicle care).

—The view of the camera is impaired due to the weather conditions, e.g. snow, or due to detergent deposits or

coatings. Clean the windscreen (→ Vehicle care).

—The view of the camera is impaired by add-on parts or stickers. Keep the area around the camera window free.

—The camera has been displaced or damaged, e.g. due to damage to the windscreen. Check whether damage is

visible (→ Repairs and technical modifications).

—Fault or malfunction. Switch off and restart the engine.

—If the problem persists, go to a correspondingly qualified workshop.

It may take several seconds before a system error is detected one the ignition is switched

on.

If the lane keeping system is not available, Travel Assist is also not

available.

If the lane keeping system is not available, Emergency Assist is also not

available.

The system behaves differently than expected

1. Do not attach any objects to the steering wheel.

256

Touch panels do not react as expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

Introduction

Using Travel Assist, the vehicle can maintain a distance preselected by the driver from a vehicle in front within the

system limits and remain in the predefined position within the lane (adaptive lane guidance).

Travel Assist uses the same sensors as the Adaptive Cruise Control A( CC

) and the lane keeping system(Lane Assist). Please, therefore, read the information on ACC and Lane Assist carefully

and observe the system limits and warnings listed there.

Does the vehicle have Travel Assist?

The vehicle is equipped with Travel Assist if the button is available on the multifunction steering wheel.

Speed range

Travel Assist regulates at speeds between around 30 km/h(approximately 20 mph) and around 210 km/h

(approximately 130 mph). Adaptive lane guidance can be used at speeds between 0 km/h (0 mph) and around

250 km/h (approximately 155 mph). This speed range may vary in certain countries.

Driving with Travel Assist

Travel Assist controls the accelerator, brake and steering automatically. Within the system limits, Travel Assist can

decelerate the vehicle to a standstill behind a vehicle that is stopping. It can also start driving again by itself.

You can override Travel Assist regulation at any time.

Displays

Fig. 1 On the display of the instrument cluster: Display

during active control intervention (illustration).

1

Adaptive lane guidance active.

257

2

Set distance.

Depending on the vehicle equipment, additional details such as dotted lane markings and vehicles on the road ahead

may be shown in the instrument cluster display.

Depending on the vehicle equipment, indicator lamps on the instrument cluster display show the status of Travel

Assist:

Travel Assist active, Adaptive Cruise Control and adaptive lane guidance active.

Travel Assist active, Adaptive Cruise Control active, adaptive lane guidance passive.

Driver intervention prompt

If you take your hands off the steering wheel, the system prompts you within a few seconds to take over active

steering by way of acoustic warnings and a display on the instrument cluster.

Travel Assist will be deactivated if you do not respond to the prompt.

Alternatively, Emergency Assist will be activated(with some equipment levels).

WARNING

The intelligent technology used in Travel Assist cannot overcome the physical limits specified, and functions only

within the limits of the system. Careless or unintentional use of Travel Assist can cause accidents and serious

injuries. The system is not a substitute for the full concentration of the driver.

● Observe the system limits and information on Adaptive Cruise Control(ACC) and the lane keeping system (Lane

Assist).

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Never use Travel Assist in poor visibility, on steep or winding roads, or on slippery road surfaces, e.g. due to snow,

ice, wet roads, loose chippings, or on flooded roads.

● Never use Travel Assist offroad or on unsurfaced roads. Travel Assist is designed for use on surfaced roads only.

● Travel Assist does not react to persons, animals or vehicles crossing or approaching in the same lane.

● Take control of the vehicle immediately if a driver intervention prompt appears on the instrument cluster display

or if Travel Assist does not reduce the speed sufficiently.

● Apply the brakes if the vehicle starts rolling unintentionally, e.g. after a driver intervention prompt.

● Your hands should always be on the steering wheel so that you are ready to steer at any time. The driver is always

responsible for staying in lane.

● Take control of the vehicle immediately if a driver intervention prompt appears on the instrument cluster display.

● Be prepared to control the speed yourself at all times.

Operating Travel Assist

258

Fig. 1 Left-hand side of the multifunction steering wheel.

Switching on and starting control intervention

1. Press the

button on the multifunction steering wheel.

The green indicator lamp lights up in the instrument cluster display. A message is also displayed. Travel

Assist maintains the current speed and the preset distance from the vehicle in front At the same time, the

system steers the vehicle to keep it in lane if road lane markings are detected.

Cancelling control

1. Briefly press the

button.

Or: Depress the brake pedal.

The set distance remains stored.

Making other settings

The other operating functions of Travel Assist correspond to operation ofACC

(→ Adaptive Cruise Control (ACC)).

259

Troubleshooting

Travel Assist is not available or does not function as expected

The indicator lamp lights up yellow. A message will also appear on the instrument cluster display.

—There is a fault in the sensor system. Check the causes and remedies described in the information onACC

(→ Adaptive Cruise Control (ACC)) or Lane Assist (→ Lane keeping system (Lane Assist)).

—Fault or malfunction. Switch off and restart the engine.

—The system limits have been exceeded.

—If the problem persists, go to a correspondingly qualified workshop.

Take over steering

The warning lamp lights up white and a message is displayed in the instrument cluster display. You have released the

steering wheel for a few seconds.

1. Touch the steering wheel and take over the vehicle guidance.

Take over steering immediately

The warning lamp lights up red and a message is displayed in the instrument cluster display. An acoustic warning is

given or the steering wheel vibrates, depending on the driving situation. You have taken your hands off the steering

wheel for a prolonged period or the system has reached its limits.

1. Take hold of the steering wheel immediately and take over vehicle control.

Travel Assist switches off automatically

—Vehicles without Emergency Assist:

You have released the steering wheel for an extended period of time.

—Fault or malfunction. Switch off and restart the engine.

—If the problem persists, go to a correspondingly qualified workshop.

The control system is interrupted unexpectedly

— You have activated the turn signal.

260

Introduction

Emergency Assist can detect a lack of activity on the part of the driver and keep the vehicle in the lane

automatically, or brake the vehicle to a standstill if required. The system can therefore actively contribute to

preventing or reducing the consequences of an accident.

Emergency Assist uses the same sensors as the Adaptive Cruise Control A( CC

) and the lane keeping system(Lane Assist). Please, therefore, read the information on ACC and Lane Assist carefully

and observe the system limits and warnings listed there.

WARNING

The intelligent technology used in Emergency Assist cannot overcome the laws of physics, and functions only

within the limits of the system. The driver is always responsible for controlling the vehicle.

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Emergency Assist cannot always prevent accidents and serious injuries on its own.

● If the radar sensor or the front camera are covered or have been displaced, Emergency Assist may carry out

unwanted braking or steering interventions.

● Emergency Assist does not react to persons, animals or vehicles crossing or approaching in the same lane.

261

Driving with Emergency Assist

Switching on and off

You can switch Emergency Assist on and off in the assist systems menu of the Infotainment system.

When switched on, Emergency Assist is active only if the following prerequisites are met:

—Travel Assist or Lane Assist is switched on.

—The system has detected a road lane marking on both the right and left sides of the vehicle.

If there is a system fault, Emergency Assist can deactivate itself

automatically.

Emergency Assist is not available if the lane keeping system(Lane Assist) is not

available.

Driver intervention prompt

If the driver is inactive, Emergency Assist emits acoustic warnings and applies a braking jolt to prompt the driver to

take control of the vehicle. A message also appears on the instrument cluster display and the volume of the

Infotainment system is reduced.

System intervention

The system can brake the vehicle and keep it in lane if the driver does not react. The following indicator lamp lights

up in the instrument cluster display:

System intervenes.

You can override control at any time through hard acceleration, braking or steering.

Other road users will be warned as follows when Emergency Assist is actively performing control interventions:

—The hazard warning lights will be switched on after a short time.

—Depending on the speed, the vehicle horn will sound.

If the remaining stopping distance is sufficient, the vehicle will be braked to a standstill if necessary.

The following will happen as soon as the vehicle is stationary:

—The electromechanical parking brake is switched on.

—Position P is engaged.

—The doors will be unlocked.

—The interior lighting will be switched on.

—An emergency call (eCall) will be made, depending on the vehicle equipment.

WARNING

If Emergency Assist is triggered unexpectedly, it can result in accidents and serious injuries.

● If the vehicle behaves differently to expected, cancel the intervention of Emergency Assist by accelerating

strongly, braking or steering.

● Switch off the lane keeping system(Lane Assist).

● Do not use Travel Assist.

● Go to a correspondingly qualified workshop and have the system checked.

262

Troubleshooting

Emergency Assist not available

Fault or malfunction. The indicator lamp lights up yellow. A message will also appear on the instrument cluster

display.

1. Switch off and restart the engine.

2. If the problem persists, switch off Emergency Assist and go to a suitably qualified workshop.

Touch panels do not react as expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

263

Introduction

The lane change assist system(Side Assist) provides assistance when checking for traffic behind the vehicle.

Radar sensors monitor the area behind the vehicle. The system measures the distance and speed difference in

relation to other vehicles and informs the driver by means of visual signals in the exterior mirrors.

System limits

Use the lane change system only on paved roads.

The lane change system may interpret the traffic situation incorrectly in the following driving situations, for example:

—On tight bends

—When driving in between two lanes

—When road lanes are not the same width

—At the brow of a hill

—In poor weather conditions

—Where there are special roadside structures, e.g. high or offset crash barriers.

WARNING

The intelligent technology used in the lane change system cannot overcome the laws of physics, and functions only

within the limits of the system. Do not let the increased convenience of the lane change system tempt you into

taking any safety risks. Always take care when using the lane change assist system as you could otherwise cause

accidents or injuries. The system is not a substitute for the full concentration of the driver.

● Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

● Your hands must always remain on the steering wheel so that you can steer at any time.

● Observe the signals on the exterior mirror housing and in the instrument cluster display, and respond to the

prompts.

● Always pay close attention to the area around your vehicle.

● Never use the lane change assist system if the radar sensors are dirty, covered or damaged. These circumstances

can impair the proper functioning of the system.

● It may be hard to see the display in the exterior mirror in direct sunlight.

Some settings can be stored in the user accounts of the personalisation function and therefore change

automatically when the user account changes (→ Personalisation).

The radar sensors calibrate themselves once during the first kilometres after vehicle delivery and after sensor

repairs. The sensor range may be restricted during the calibration phase.

264

Driving with the lane change system

Switching on and off

You can view the activation status of the lane change system on the instrument cluster display and in the

Infotainment system. You can also switch the lane change system on and off there.

On the display of the instrument cluster:

1. Press the

button.

2. Switch the lane change assist system on and off.

In the Infotainment system:

1. Open the Assist systems menu.

2. Switch the lane keeping system on or off in the corresponding submenu.

Fig. 1 In the exterior mirror housing: visual displays of the

lane change system.

When the lane change system is switched on, the yellow indicator lamp in the exterior mirror lights up once briefly

→ Fig. 1.

How the system works

When switched on, the lane change system is active from speeds of around 15 km/h(around 9 mph). The lane

change system is deactivated at a vehicle speed below 10 km/h (6 mph).

The yellow indicator lamp in the exterior mirror lights up in the following situations:

—If the vehicle is being overtaken.

—When overtaking another vehicle with a speed difference of up to approximately 15 km/h(around 9 mph). No

display will be shown if the takeover manoeuvre is much faster.

The yellow indicator lamp flashes if the system detects a potentially critical situation when you activate the turn

signal in the direction of the detected vehicle.

The quicker the vehicle approaches, the earlier it causes the display on the exterior mirror to light up.

Lane change system “Side Assist Plus”

If the vehicle is equipped with a lane keeping system(Lane Assist) and the system is switched on, it performs a

corrective steering intervention to warn you when changing lanes during a potentially critical situation (information

level / warning level). The steering intervention also occurs when you operate the turn signal for the corresponding

265

direction. If you override the steering intervention, the steering wheel vibrates to give an additional warning. For this,

steering wheel vibration must be activated in the Assist systems menu in the Infotainment system.

Automatic deactivation

The lane change system will switch off automatically if the radar sensors are permanently covered. This can, for

example, be caused by a layer of ice or snow in front of the radar sensor.

A corresponding text notification is shown on the instrument cluster display.

If you use the factory-fitted trailer towing coupling and have set up the necessary electrical connection, the lane

change system switches off automatically. After you have disconnected the electrical connection, the lane change

system is switched back on automatically. If the trailer towing coupling is not factory-fitted, you must manually

switch off the lane change system and then switch it back on again.

Brightness

The brightness of the visual display will automatically adapt to the light levels.

Depending on the equipment, you can adjust the basic brightness of the display in the Assist systems menu in the

Infotainment system. The lane change system is not active during the setting procedure.

Troubleshooting

Lane change system fault

Malfunction. The indicator lamp lights up yellow. The yellow central warning lamp also lights up.

1. Go to a correspondingly qualified workshop.

No sensor visibility, fault message, system switches itself off

—Clean radar sensors and remove stickers or accessories from radar sensors (→ Vehicle care, exterior).

—Check for any visible damage.

—If the problem persists, go to a correspondingly qualified workshop.

The system behaves differently than expected

—The radar sensors are dirty (→ Vehicle care, exterior). The sensor visibility may be impaired by dirt and snow or also

residue from cleaning agents or coatings.

—The general conditions for system operation have not been met(→ Lane change assist system (Side Assist)).

—The radar sensors are covered by water.

—The vehicle is damaged in the area of the radar sensors, e.g. caused by parking collisions.

—The detection ranges of the radar sensors are blocked by add-on parts, e.g. bicycle carriers.

—Changes have been made to the paintwork in the area of the radar sensors or structural modifications have been

made, e.g. on the vehicle front end or the running gear.

—Adhesive tinted films have been added to the side windows after delivery.

—If the problem persists, go to a correspondingly qualified workshop.

Touch panels do not react as expected

Moisture, dirt and grease can impede the functioning of the touch panels.

266

Driver assist systems for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

Related Topics

Popular Owner Manuals

Latest Owner Manuals