Get Driving Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

● Always keep the remote control and key ring with button cells out of the reach of children.

NOTICE

Using unsuitable button cells can damage the remote control.

● Replace a discharged button cell only with a new button cell of the same voltage rating, size and specification.

● Make sure that the button cell is inserted properly so that the polarity is consistent.

Dispose of discharged button cells in an environmentally-friendly

way.

The button cell in the remote control may contain perchlorate. Observe the legal requirements for

disposal.

Pedals

Fig. 1 In the footwell: Accelerator and brake pedal.

1

2

Accelerator.

Brake pedal.

The operation and freedom of movement of all pedals must never be impaired by objects or floor mats.

Use only floor mats that leave the pedal area free and can be securely fastened in the footwell.

WARNING

Objects in the driver footwell can hinder pedal operation. This can lead to loss of control of the vehicle and increase

the risk of serious injury.

● Make sure that all pedals can always be operated without any hindrance.

● The floor mats must always be properly secured in the footwell.

● No additional floor mats or other floor coverings should be placed over the fitted floor mat.

● Make sure that no objects can enter the driver footwell while the vehicle is in motion.

● If there are any objects in the footwell, remove them when the vehicle is parked.

● Wear shoes that provide good grip for your feet when using the pedals.

WARNING

Always observe current traffic regulations and speed limits, and think ahead when driving. Correct interpretation of

a driving situation can make the difference between reaching your destination safely and having an accident with

serious injuries.

● Take regular breaks on long journeys – at least every two hours.

NOTICE

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The pedals must be freely operable at all times. For example, a larger brake pedal travel will be necessary in order to

stop the vehicle if a brake circuit fails. The brake pedal will have to be depressed further and harder than normal.

Gear-change indicator

Fig. 1 On the display of the instrument cluster: Gear-

change indicator.

A

B

Currently selected gear.

Recommended gear.

Depending on the vehicle equipment, the instrument cluster display may indicate the gear which should be selected

to reduce fuel consumption while the vehicle is in motion → Fig. 1.

The gearbox must be in the Tiptronic programme (→ Tiptronic).

No recommended gear is indicated if the most suitable gear is already selected. The currently selected gear is

displayed.

Information on “cleaning” the particulate filter

The engine management system recognises when the particulate filter is becoming clogged and supports

regeneration of the particulate filter by recommending the most suitable gear when driving. This may mean driving

with an increased engine speed (→ Particulate filter).

CAUTION

The gear-change indicator is only designed to assist the driver and cannot replace the driver's own judgement.

● The driver has full responsibility for selecting the correct gear in all situations, e.g. when overtaking or when

driving up and down hills.

Driving in the correct gear can help to reduce fuel

consumption.

The gear-change indicator display goes out when the clutch is depressed in vehicles with a manual gearbox or

when the Tiptronic programme is deselected in vehicles with a DSG^®dual clutch gearbox.

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Economic driving style

Fig. 1 Fuel consumption in litres per 100 km at two

different outside temperatures.

Fuel consumption, environmental impact and wear of the engine, brakes and tyres can be reduced by adopting the

correct driving style. A few tips are provided below which will help you protect the environment and also save

money.

Think ahead when driving

The fuel consumption will increase if you do not adopt a steady driving style. Keeping a close eye on the traffic can

help to avoid frequent acceleration and braking. Keeping a sufficient distance from the vehicle in front will help you

to think ahead when driving.

Use coasting mode

If neither the accelerator nor brake pedal are pressed in selector lever position D, the vehicle will roll (“coast”) almost

without any energy consumption.

Save energy when changing gear

Accelerate slowly and avoid using the kickdown function.

Observe the gear-change indicator (→ Gear-change indicator).

Avoid driving at full throttle

Never make use of the vehicle’s top speed. The drag coefficient increases at excessively high speeds. This in turn

increases the force needed to move the vehicle.

Reduce idling

Pull away immediately with low engine speeds. If you are stopped for a long period, do not allow the engine to idle

but switch it off, e.g. when in a traffic jam or at a railway crossing.

Refuel moderately

A full fuel tank increases the weight of the vehicle. A fuel tank that is half to three quarters full is sufficient for urban

journeys in particular.

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Avoid short journeys

A cold engine has very high fuel consumption. The optimum operating temperature is reached only after driving a

few kilometres. The fuel consumption is above average at very low ambient temperatures, e.g. in winter → Fig. 1.

Plan journeys economically and combine short journeys.

Carry out regular maintenance

Regular maintenance is an essential prerequisite for economical driving and increases the service life of the vehicle.

Observe the tyre pressures

Low tyre pressures does not just mean greater wear, but also increases the rolling resistance of the tyres and thus the

fuel consumption. Use optimised rolling resistance tyres.

Adjust the tyre pressure according to the vehicle load. Observe the information on the tyre pressure sticker .

Observe Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System .

Use low viscosity engine oils

Fully synthetic engine oils with low viscosity reduce frictional resistance in the engine and spread better and more

quickly, especially for cold starts.

Do not drive with unnecessary loads in the vehicle

You can reduce fuel consumption by clearing out the luggage compartment before setting off, for example by

removing empty drink crates or unused child seats.

In order to keep the drag coefficient of the vehicle as low as possible, remove attachments and add-on parts such as

ski, bicycle or roof load carriers after use.

Save electrical energy

The alternator is driven by the engine and generates electrical power for convenience consumers such as the air

conditioning system, windscreen heating and ventilation. Observe the following points to save electrical energy:

—Open the windows and doors before driving at high outside temperatures and drive for a short distance with a

window open. Only then switch the air conditioning system on.

—Switch the convenience consumers off as soon as they have served their purpose.

WARNING

Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

NOTICE

Never allow the vehicle to roll down mountains or hills in the neutral positionN. The gearbox will not be lubricated

and could be damaged.

Your qualified workshop will gladly provide you with further information on correct maintenance and

replacement parts that are particularly energy-efficient, e.g. new tyres.

Information on the brakes

New brake padscannot generate the full braking effect during the first 200 to 300 km and must first be “run in”→

. However, you can compensate for the slightly reduced braking force by applying more pressure to the brake

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pedal. During the run-in period, the braking distance is longer when the brakes are depressed fully or during

emergency braking than with that have been fully run in. In the run-in period, the brakes should not be depressed

fully and situations should be avoided that create a heavy load on the brakes, e.g. when driving up close to the vehicle

ahead.

The rate of wear of the brake pads depends to a great extent on the conditions under which the vehicle is operated

and the way in which the vehicle is driven. If the vehicle is used for regular urban trips or short journeys and is driven

with a sporty driving style, the brake pads must be regularly checked by a qualified workshop.

When driving withwet brakes, for example after driving through water, after heavy rainfall or after washing the

vehicle, the braking effect may be delayed as the brake discs will be wet, or possibly iced up (in winter). The brakes

must be “dried” as quickly as possible by careful braking at higher speed. Make sure that no following vehicle and no

other road user is put at risk as a result of this action →

.

Any salt layer accumulating on the discs and padswill delay the braking effect and increase the braking distance. If

the brakes on the vehicle have not been applied for a long time on roads that have been gritted with salt, the layer of

salt must be reduced through careful braking →

.

Corrosion on the brake discs anddirt in the brake pads are facilitated through long periods of inactivity, low mileage

and low load levels. If the brake pads have been hardly used, or if they are at all corroded, we recommend that the

brake discs and brake pads be cleaned by braking strongly several times from high speed. Make sure that no

following vehicle and no other road user is put at risk as a result of this action →

.

Brake servo

The brake servo will only function when the engine is running and reinforces the pressure applied by the driver on

the brake pedal.

If the brake servo is not functioning or the vehicle is being towed, the brake pedal will have to be depressed more

forcefully as the braking distance will be increased due to the lack of assistance for the brake system →

.

WARNING

Driving with worn brake pads or with a faulty brake system can cause accidents and serious injuries.

● If the warning lamp lights up either individually or together with a text message in the instrument cluster

display, go to a correspondingly qualified workshop immediately. Have the brake pads checked and any worn

brake pads replaced.

WARNING

New brake pads will not have the optimum braking effect when first fitted.

● New brake pads cannot generate the full braking effect during the first 300 km and must first be “run in”. A

reduced braking effect can be increased by applying more pressure to the brake pedal.

● Drive with particular care when driving with new brake pads in order to reduce the risk of accidents, serious

injuries and loss of control of the vehicle.

● Never drive too close to other vehicles when running in new brake pads, and never create a driving situation that

will place a heavy load on the brakes.

WARNING

Overheated brakes reduce the braking effect and considerably increase the braking distance.

● When driving downhill the brakes are placed under particular strain and become hot very quickly.

● Before driving down a long, steep gradient, reduce the vehicle speed or change to a lower gear(with manual

gearboxes or in Tiptronic mode with the automatic gearbox). This will make use of the engine braking effect and

relieve the load on the brakes.

● Non-standard or damaged front spoilers could restrict the airflow to the brakes and cause them to overheat.

Driving a loaded vehicle

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WARNING

Wet brakes or brakes coated with ice or road salt react more slowly and require longer braking distances.

● Test the brake carefully.

● Always dry the brakes and clean off any coating of ice and salt with a few cautious applications of the brake when

visibility, weather, road and traffic conditions permit.

WARNING

Driving without the brake servo can considerably increase the braking distance and thus cause accidents and serious

injuries.

● Never switch the engine or ignition off while the vehicle is in motion.

● If the brake servo does not function or the vehicle is being towed, you must depress the brake pedal more

forcefully as the braking distance will be increased due to the lack of assistance for the brake system.

● Keep the footwell under the pedals clear so that the brake pedal can move freely.

If the front brake pads are tested, the rear brake pads should be tested at the same time. Regularly check the

thickness of the brake pads through the openings in the rims or from the underside of the vehicle. If

necessary, remove the wheels to carry out a comprehensive check. Please contact a correspondingly qualified

workshop.

For good vehicle handling when driving a loaded vehicle, please observe the following:

—Securely stow all baggage and loads .

—Accelerate particularly cautiously and carefully.

—Avoid sudden braking and driving manoeuvres.

—Brake earlier than in normal driving.

—If necessary, refer to information about the roof load carrier .

—If applicable, observe the information about driving with a trailer(country-dependent) .

WARNING

Moving loads can severely impair the vehicle's stability and driving safety which could cause accidents and severe

injuries.

● Secure the load properly against slipping.

● Use suitable straps when securing heavy objects.

● Securely engage the rear seat backrest.

Driving with an open boot lid

Driving with an open boot lid is particularly dangerous. Ensure that the open boot lid and any objects are secured

properly, and take appropriate measures to reduce the amount of toxic exhaust fumes entering the vehicle.

Make sure you observe any legal requirements when driving with an open boot lid.

WARNING

Driving with an unlocked or open boot lid can cause serious injuries.

● Always drive with a closed boot lid.

● Stow all items securely in the luggage compartment. Loose objects can fall out of the luggage compartment and

injure road users who are driving behind.

● Always drive carefully and ensure that you think ahead.

● Avoid any abrupt or sudden driving and braking manoeuvres as this can cause the open boot lid to move

unpredictably.

● Any objects protruding from the luggage compartment must be marked to ensure that they are visible to other

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road users. Comply with the legal regulations.

● If items protrude out of the luggage compartment, never use the boot lid to “jam” or “hold them in position”.

● If it is necessary to drive with the boot lid open, any luggage carrier fitted and its load must always be removed

from the boot lid.

WARNING

Poisonous exhaust fumes can enter the vehicle interior when the boot lid is open. This can result in loss of

consciousness, carbon monoxide poisoning, serious injury and accidents.

● You should always drive with the boot lid closed in order to prevent toxic gases from entering the vehicle.

● If exceptional circumstances require you to drive with an open boot lid, you must do the following to reduce the

quantity of toxic exhaust fumes that could enter the vehicle:

● Close all the windows.

● Switch off the air recirculation mode of the heating and fresh air system or air conditioning system.

● Open all vents in the dash panel.

● Switch the blower for the heating and fresh air system or for the air conditioning system to the highest blower

speed.

NOTICE

The vehicle length and height are different when the boot lid is open.

Driving through water on roads

Please follow these rules to help prevent damage to your vehicle when driving through water, for example if the road

is flooded:

—Check the depth of the water before driving through it. The water level must beno higher than the lower edge of

the vehicle body →

.

—Do not drive faster than walking speed.

—Never stop the vehicle, reverse or switch off the engine while in water.

—Oncoming vehicles will create waves that could increase the water level for your vehicle to such an extent that it is

not safe to drive through the water.

—Always deactivate the start/stop system manually when driving through water.

WARNING

After driving through water, mud, slush etc., the brakes may react slowly and the braking distance will be increased

as the brake discs and pads will be wet, or possibly iced up in winter.

● Dry and free the brakes from ice and salt by a few careful applications of the brake. Do not endanger any road

users or disregard any legal requirements.

● Avoid abrupt and sudden braking manoeuvres directly after driving through water.

NOTICE

If you drive through water, parts of the vehicle, such as the running gear and vehicle electrics, could sustain severe

damage.

● Never drive through salt water as salt can cause corrosion. Rinse all components that have been exposed to salt

water immediately with fresh water.

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Running in a new engine

A new engine has to be run in during the first 1,500 kilometres. All moving parts should be given the time to get used

to running together. During the first few operating hours, the engine has higher internal friction than it does later.

Up to 1,000 km:

—Do not depress the accelerator fully.

—Do not drive the vehicle at more than 2/3 of the maximum engine speed.

—Do not drive with a trailer attached .

Within 1,000 to 1,500 km:

—Gradually increase speed and engine speed.

The style of driving during the first 1,500 km also affects the engine quality. Even after this time – and especially

with a cold engine – drive the vehicle at moderate speeds in order to reduce engine wear and to increase the mileage

that the engine can cover.

Do not drive at engine speeds that are too low. Always shift down gear if the engine is not running “smoothly”.

New tyres (→ Wheels and tyres) and brake pads (→ Information on the brakes) must be run in carefully.

If the new engine is run in gently, its service life will be increased and its engine oil consumption

reduced.

194

Using the vehicle in other countries and continents

The vehicle has been manufactured specifically for a particular country and complies with the registration regulations

that applied in that country at the time of vehicle production.

If you want to use the vehicle abroad for a short period, all relevant information and instructions should be followed .

If the vehicle is going to be sold in another country or used in another country for an extended period, the legal

requirements applicable in that country must be observed.

In some cases, certain equipment will have to be fitted or removed and functions deactivated. The service scope and

service types could also be affected. This is particularly important if the vehicle is driven in another climate region for

a long period of time.

The factory-fitted Infotainment system may not work abroad because different frequency bands are used in different

countries.

NOTICE

● Volkswagen Commercial Vehicles is not responsible for any vehicle damage which is caused by low-quality fuel,

inadequate servicing work or lack of availability of Genuine Parts.

● Volkswagen Commercial Vehicles cannot be held responsible if the vehicle does not comply with or only partly

complies with the relevant legal requirements in other countries and continents.

195

Troubleshooting

Brake system fault

The warning lamp lights up red.

A text message may also be displayed.

Do not drive on!

1. Seek expert assistance immediately and have the brake system checked.

Brake pad wear indicator

The indicator lamp lights up yellow.

Front brake pads are worn.

1. Go to a correspondingly qualified workshop immediately.

2. All brake pads should be checked and renewed as necessary.

If the braking performance of the vehicle changes

If the brake pads are worn or if you establish that the vehicle is no longer braking in the usual way(sudden

lengthening of the stopping distance), proceed as follows:

1. Immediately consult a suitably qualified workshop and have the system checked.

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Starter button

Fig. 1 In the upper part of the centre console: Starter

button for starting the engine.

You start the engine by pressing the starter button with the brake pedal depressed.

The vehicle can be activated only if there is a valid vehicle key in the vehicle.

When leaving the vehicle, the electronic steering column lock will be activated when the ignition is switched off and

the driver door is opened (→ Steering).

Switching the ignition on and off

1. Press the starter button once without depressing the brake pedal→

.

Automatic ignition switch-off

Once the vehicle detects that the driver is absent when the engine stop is active, the ignition will switched off

automatically after a certain period of time. If the dipped beam headlights were switched on at the time, the side

lights will remain switched on for approximately 30 minutes. The side lights can be switched off manually or by

locking the vehicle (→ Central locking button) (→ Parking light).

Engine restart function

If no valid vehicle key is detected in the vehicle interior once the engine has been switched off, the engine can be

restarted within approximately 5 seconds. A corresponding message appears on the instrument cluster display.

After this time, the engine cannot be re-started without a valid vehicle key in the vehicle interior.

WARNING

Unintentional vehicle movements can cause serious injury.

● Do not depress the brake or clutch pedal when the ignition is switched on as the engine will start immediately.

WARNING

Careless or unsupervised use of the vehicle key can lead to accidents or injuries.

● Always take all vehicle keys with you every time you leave the vehicle. Children or third parties could lock the

vehicle, start the engine, switch on the ignition or operate electrical equipment such as the electric windows.

Before leaving the vehicle, always switch off the ignition manually and observe any information shown on the

instrument cluster display.

197

Leaving the vehicle stationary for long periods with the ignition switched on can discharge the 12-volt vehicle battery

so that the engine can no longer be started.

Starting the engine

1. Press the starter button once. The ignition is switched on.

2. Depress and hold the brake pedal until the electronic parking brake has been switched off.

3. press the starter button (→ Starter button) without depressing the accelerator. There must be a valid vehicle

key in the vehicle before the engine can be started.

4. Release the starter button once the engine has started.

WARNING

The risk of serious injury can be reduced with the engine running or when starting the engine.

● Never start or allow the engine to run in unventilated or closed spaces. The exhaust fumes contain carbon

monoxide, an odourless and colourless toxic gas. Carbon monoxide can cause people to lose consciousness. It can

also cause death.

● Never start or allow the engine to run if oil, fuel or any other highly flammable fluids are under or near the

vehicle, or are leaking out of the vehicle, e.g. as the result of damage.

● Never leave the vehicle unattended with the engine running, particularly if a gear or position has been selected.

The vehicle could move suddenly or something unexpected may happen that may cause damage, fire and serious

injuries.

● Never use a start booster. Start boosters may explode and cause the engine to suddenly run at high revs.

WARNING

Unintentional vehicle movements can cause serious injury.

● Vehicles with starter button: Do not depress the brake or clutch pedal when the ignition is switched on as the

engine will start immediately.

WARNING

Careless or unsupervised use of the vehicle key can lead to accidents or injuries.

● Always take all vehicle keys with you every time you leave the vehicle. Children or third parties could lock the

vehicle, start the engine, switch on the ignition or operate electrical equipment such as the electric windows.

NOTICE

When the engine is cold, avoid high engine speeds, driving at full throttle and overloading the engine.

NOTICE

Do not push or tow the vehicle to start it. Unburnt fuel can damage the catalytic converter.

Do not warm up the engine by running it while the vehicle is stationary. Instead, pull off as soon as there is

good visibility through the windows. This helps the engine reach operating temperature faster and reduces

emissions.

Components with a high power consumption are switched off temporarily when the engine is

started.

When starting from cold, the engine may be a little noisy for the first few seconds. This is quite normal, and

no cause for concern.

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Switching off the engine

1. Bring the vehicle to a standstill→

2. Park the vehicle (→ Parking).

.

3. Briefly press the starter button. If the engine cannot be switched off, carry out the emergency switch-off

procedure (→ Engine start).

4. Follow the instructions in the instrument cluster .

Car wash function

If the ignition is switched off in positionN, it is still possible for the vehicle to roll for the next 30 minutes. The

parking lock P is then engaged automatically if the vehicle is stationary. A related warning is shown on the

instrument cluster display 1 minute before the parking lock P is engaged automatically.

Warning when leaving the vehicle

In order to indicate that the vehicle is capable of rolling when leaving the vehicle, an acoustic warning signal sounds

when the driver door is opened and corresponding warning messages appear on the display of the instrument cluster.

WARNING

Never switch off the engine while the vehicle is in motion. This can lead to a loss of vehicle control, accidents and

serious injuries.

● The airbags and belt tensioners will not work if the ignition is switched off.

● The brake servo will not work when the ignition is switched off. More force is required on the brake pedal to stop

the vehicle.

● If the vehicle key is removed from the ignition, the steering lock can activate and you will no longer be able to

steer the vehicle.

WARNING

The components of the exhaust system become very hot. This can cause fires and serious injuries.

● Never park the vehicle where parts of the exhaust system can come into contact with inflammable material

underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt fuel.

● Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic converters, heat shields

or particulate filter.

NOTICE

If the vehicle has been driven at high load for a long period, the engine can overheat when it is switched off. In

order to avoid damage to the engine, allow the engine to run in neutral for approximately two minutes before

switching it off.

After the engine is switched off, the radiator fan in the engine compartment may run on for some minutes,

even if the ignition is switched off or the vehicle key has been removed. The radiator fan will switch itself off

automatically.

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Electronic immobiliser

The immobiliser helps to prevent the engine from being started and driven with an unauthorised vehicle key.

There is a chip in the vehicle key. This deactivates the immobiliser automatically when a valid vehicle key is located

inside the vehicle.

The engine can only be started using a genuine Volkswagen vehicle key with the correct code. Coded vehicle keys are

available from a Volkswagen Commercial Vehicles dealership.

The vehicle cannot be operated properly if you do not have a genuine Volkswagen

key.

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Troubleshooting

There is a fault in the engine management system

The warning lamp lights up red.

There is a fault in the engine management system.

The vehicle’s drive power may be limited or lost entirely.

It may not be possible to continue your journey, or only to a limited extent.

1. Park the vehicle safely.

2. Do not drive on!

3. Observe the text that appears on the instrument cluster display.

4. Seek expert assistance and have the engine management system checked.

There is a fault in the engine management system or the drive power is limited

The indicator lamp lights up yellow.

The vehicle’s drive power may be limited.

There is a fault in the engine management system.

1. Observe the text message that appears on the instrument cluster display.

2. Have the engine checked by a correspondingly qualified workshop as soon as possible.

Or:

The drive power has been limited to prevent the engine management system components from overheating.

1. Observe the text message that appears on the instrument cluster display.

—You can drive on with reduced drive power.

—The power limit is removed when the engine management system components are no longer in a critical

temperature range.

Engine speed limited

The indicator lamp lights up yellow.

The engine speed was limited to prevent the engine from overheating.

The engine speed is shown on the instrument cluster display.

The engine speed limitation will be cancelled again in the following cases:

—Engine is no longer in a critical temperature range.

—Foot is taken off the accelerator.

together with

system

engine speed limitation due to fault in the engine management

The indicator lamps light up yellow.

Engine speed limitation is activated due to a fault in the engine management system.

The drive system power may be limited.

201

1. Make sure that the displayed engine speed is not exceeded.

2. Have the engine checked by a correspondingly qualified workshop as soon as possible.

Fig. 1 In the lower section of the centre console:

Emergency start function.

No valid vehicle key recognised

A corresponding display will appear in the instrument cluster.

If the button cell in the vehicle key is weak or discharged, it is possible that the vehicle key will not be recognised.

In this case it is necessary to perform an emergency start.

1. Depress and hold the brake pedal.

2. Hold the vehicle key against the lower section of the centre console→ Fig. 1 and press the starter button.

3. The ignition is switched on automatically, and in some cases the engine is started.

Engine cannot be switched off

The engine cannot be switched off by briefly pressing the starter button.

In this case it is necessary to perform an emergency switch-off procedure.

1. Press the starter button twice within a few seconds or press and hold once.

The motor switches off automatically (→ Starter button).

Engine cannot be started

A corresponding message will be displayed in the instrument cluster if an unauthorised vehicle key is used or there is

a system fault.

1. Use an authorised vehicle key.

2. If the malfunction persists, seek the services of a qualified technician.

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Start/stop system

The start/stop system automatically switches the engine off when the vehicle is coming to a stop and when

stationary. When required, the engine restarts automatically.

Always switch off the start/stop system manually when driving through water.

Indicator lamps

If the indicator lamp

lights up, the start/stop system is available and automatic engine stop is active.

The start/stop system is not available if the indicator lamp

is flashing →

.

Switching on the start/stop system

The function is automatically activated every time the ignition is switched on.

1. To stop, press and hold the brake pedal. The engine switches off shortly before the vehicle reaches a complete

standstill or when the vehicle is stationary.

2. Take your foot off the brake pedal or depress the accelerator to restart the engine.

Important preconditions for automatic engine switch-off

—The driver is wearing their seat belt.

—The driver door is closed.

—The bonnet is closed.

—Engine minimum temperature has been reached.

—The temperature of the vehicle interior is within the preset temperature range, and the humidity level is not too

high.

—The defrost function of the air conditioning system is not switched on.

—The charge level of the 12-volt vehicle battery is sufficient.

—The temperature of the 12-volt vehicle battery is not too low or too high.

—The vehicle is not on a steep incline.

—The steering wheel is not turned too sharply.

—The windscreen heating is not switched on.

—Reverse gear is not engaged.

—The Park Assist system is not active.

When the conditions for automatic engine switch-off are fulfilled only while the vehicle is stationary, the engine can

also switch off subsequently, e.g. after switching off the defrost function.

Conditions for an automatic restart

The engine can start automatically under the following conditions:

—If the temperature inside the vehicle substantially increases or decreases.

—If the vehicle rolls on.

—If the electric voltage of the 12-volt vehicle battery drops.

The following applies in general here: the engine always starts again automatically when required by the detected

situation and the vehicle.

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Conditions that require a manual engine start

The engine must be started manually in the following conditions:

—If the driver door is opened.

—If the bonnet is opened.

Activating and deactivating the start/stop system manually

1. In the menu selection in the Infotainment system, tap the Vehicle function button.

2. Tap the Status function button.

3. Tap the Start/stop function button.

When the start/stop system is deactivated, the Start/stop function button has a blue background.

If the start/stop system has switched the engine off, it will start again as soon as the system has been deactivated

manually with the Start/stop function button.

Always deactivate the start/stop system manually when driving through water.

Start-Stop mode with automatic Adaptive Cruise Control (ACC)

The engine will be switched off after the Adaptive Cruise Control(ACC) has brought the vehicle to a standstill with an

active braking intervention.

In the following instances, the engine will restart when the ACC is active:

—If the accelerator is depressed.

—When the ACC has resumed speed and distance control.

—If the vehicle ahead has moved on.

The engine will also be restarted if the Adaptive Cruise Control(ACC) is deactivated and the vehicle ahead moves

further away.

WARNING

Never switch off the ignition while the vehicle is in motion. This can lead to a loss of vehicle control, accidents and

serious injuries.

● The airbags and belt tensioners do not function.

● The brake servo does not work. More force is required on the brake pedal to stop the vehicle.

● The power steering does not work. More manual power will be needed to steer the vehicle.

● When the ignition is switched off, the steering lock may activate and you will no longer be able to steer the

vehicle.

● Deactivate the start/stop system when working in the engine compartment.

NOTICE

If the start/stop system is used in very high outside temperatures over a long period, the 12-volt vehicle battery can

be damaged.

In some cases, it may be necessary to restart the engine manually. Follow any corresponding messages on the

instrument cluster display.

Always deactivate the start/stop system manually when driving through

water.

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Troubleshooting

Engine no longer starts automatically

The warning lamp lights up red.

There is a fault in the start/stop system.

1. Start the motor manually (→ Starting the engine).

2. Go to a correspondingly qualified workshop immediately.

205

Function of the DSG® dual clutch gearbox

Description

®

The vehicle is equipped with a DSG dual clutch gearbox.

The DSG^®dual clutch gearbox is a gearbox which uses dual clutch technology to change gear automatically. It uses a

dual clutch and two independent gearboxes to enable very fast gear changes with no loss of torque. The DSG^®dual

clutch gearbox thus combines the performance and economy of a manual gearbox with the comfort and convenience

of a conventional automatic transmission.

How the system works

When driving, engine power is transferred to the drive axle via the gearbox. In order to change gears, the power

transmission between the engine and the gearbox has to be interrupted. This is what the clutch is for.

With the DSG^®dual clutch system with its two complementary gearboxes, one gearbox is always connected under

load to the engine. Before a gear shift, another gear is always preselected in the load-free second gear train half. The

clutch on the non-driven gear is closed and the other is opened at the same time. This is what makes very fast gear

changes possible.

Thanks to its design, the DSG^®dual clutch gearbox is more efficient than an automatic gearbox. Whereas in an

automatic gearbox the torque converter is constantly in use, in the DSG^®dual clutch system the clutch can be opened

at idling speed, thus saving fuel. With its efficiency, low weight and intelligent control system, the DSG^®dual clutch

gearbox usually enables fuel consumption that is equal to or lower than a manual gearbox.

®

However, just like the manual gearbox, the clutch in the DSG dual clutch gearbox is subject to wear. Regular

maintenance is necessary depending on the type of DSG^®dual clutch gearbox; further information (→ Scope of

®

service). In the event of a fault in one gear train half, the DSG dual clutch gearbox also allows one gear train half to

be deactivated and the journey to be continued using the other gear train half (→ Automatic gearbox). If this

happens, have the system checked as soon as possible by a suitably qualified workshop.

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Dual clutch gearbox DSG®: Selecting a position

Fig. 1 Selector lever for the dual clutch gearbox(DSG) with

button for parking lock.

The selected position is shown on the instrument cluster display and on the upper part of the centre console→ Fig. 1

when the ignition is switched on.

The gear shift pattern is shown on the instrument cluster display when the brake is applied or when a position is

engaged.

– Parking lock

The drive wheels are blocked. May only be selected when the vehicle is stationary.

1

To engage the parking lock, press theP button → Fig. 1

.

If the engine is switched off in gear selector positionD/S or R, the gearbox automatically engages the parking lockP

to prevent the vehicle from rolling away.

If the engine is switched off in positionN, the gearbox remains in neutral positionN for around 30 minutes and only

then engages the parking lock P (car wash function)(→ Switching off the engine).

– Reverse gear

Reverse gear is selected. May only be selected when the vehicle is stationary.

– Neutral

The gearbox is in the neutral position. No force is transmitted to the wheels and the braking effect of the engine is

not available.

– Standard forward driving position

Position : normal programme.

All forward gears are shifted up and down automatically. The timing of the gear shift is determined by the engine

load, your individual driving style and the speed of the vehicle.

Position : sport programme.

The forward gears are automatically changed up later and down earlier than in selector lever positionD. This exploits

the engine’s full power reserves. The timing of the gear shift is determined by the engine load, your individual driving

style and the speed of the vehicle.

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2

Move the selector lever→ Fig. 1

to the rear to switch between positionsD and S.

The selector lever will always move back to the centre position.

Changing position

Move the selector lever forward or back to the first pressure point to select the next position. The selector lever

returns to its starting position.

Move the selector lever beyond the pressure point to the desired position to skip a position. The selector lever returns

to its starting position. You might use this function to shift directly from gear selector position D to positionR. The

neutral position N is skipped.

WARNING

Selecting the wrong position can cause you to lose control of the vehicle, which can lead to accidents and serious

injuries.

● Never press the accelerator when engaging a gear selector position.

● When the engine is running, the vehicle starts moving as soon as a selector lever position is engaged and the

brake pedal is released.

● Never select reverse gearR or engage the parking lockP while the vehicle is in motion.

WARNING

Unintentional vehicle movements can cause serious injury.

● The driver must never leave the driver seat when the vehicle’s engine is running and a gear position has been

selected. If you need to leave the vehicle with the engine running, always engage the parking lock P and switch

on the electronic parking brake.

● If the engine is running and the selector lever is in gear selector positionD/S or R, hold the vehicle on the foot

brake. The vehicle will creep forward even when the engine is idling, as power transmission is even then not fully

interrupted.

● Never select reverse gearR or engage the parking lock P when the vehicle is in motion.

● Never exit the vehicle when it is in the neutral positionN. The vehicle can roll downhill, irrespective of whether or

not the engine is running.

NOTICE

If the electronic parking brake is not switched on when the vehicle is stationary and the brake pedal is released

when the parking lock P is engaged, the vehicle may move a few centimetres forwards or backwards.

If you accidentally shift toN while driving, immediately take your foot off the accelerator. Wait for the engine

to reach idling speed in the neutral position. Only engage a position once this has occurred.

Changing gear with Tiptronic

208

Fig. 1 Steering wheel with paddles for Tiptronic.

Using Tiptronic, the gears can be shifted up and down manually in an automatic gearbox.

You can pull a paddle → Fig. 1 to switch to the Tiptronic programme from positionsD and S.

The Tiptronic programme is switched ontemporarily from gear selector positionD.

The Tiptronic programme is switched onpermanently from gear selector positionS.

The gear that is currently selected will be maintained when the Tiptronic programme is selected. This applies until

the system changes gear automatically when the limit speed is reached.

As soon as the gearbox has switched to the Tiptronic programme, this will be shown on the instrument cluster display

with M.

If the engine is switched off while the gearbox is in Tiptronic mode, the gearbox will activate the parking lockP. The

vehicle is then secured against rolling away.

Operating Tiptronic with the paddles

—To shift up a gear, pull the right paddle towards the steering wheel→ Fig. 1.

—To shift down a gear, pull the left paddle towards the steering wheel.

— To engage the lowest gear, pull the left paddle towards the steering wheel and hold it. The gear selection display

then changes to D.

Exiting the Tiptronic programme

—Automatically after 8 seconds if the Tiptronic programme was switched on from gear selector positionD. This time

is automatically extended when driving dynamically.

—Or: Push the selector lever backwards and release it again to activate gear selector positionD.

—Or: Pull the right-hand rocker switch towards the steering wheel for about 3 seconds, then release it again.

NOTICE

When accelerating, the gearbox automatically shifts up to the next gear shortly before the maximum permitted

engine speed is reached.

NOTICE

When shifting down a gear manually, the gearbox will not change gear until the engine can no longer be overrevved.

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Driving with DSG® dual clutch gearbox

The gearbox changes the forward gears up and down automatically.

Driving down hills

In the Tiptronic programme, note the following:The steeper the downhill gradient, the lower the gear that must be

selected. Lower gears increase the braking effect of the engine. Never allow the vehicle to roll down mountains or

hills in the neutral position N.

1. Reduce your speed.

2. Shift down using the paddles on the steering wheel (→ Tiptronic).

Stopping and pulling away on uphill gradients

In the Tiptronic programme, note the following:The steeper the incline, the lower the gear that is required.

If you wish to stop the vehicle or pull away when driving uphill you should use the Auto Hold function (→ Auto Hold

function).

®

Coasting with dual clutch gearbox DSG

In coasting mode, the momentum of the vehicle can be used to save fuel in conjunction with a foresighted driving

style. The engine no longer brakes the vehicle – the vehicle can roll for a longer distance. This function is only

available in selector lever position D, not when the accelerator pedal is pressed.

When coming to a stop without braking, the engine restarts automatically at “creeping speed”.

An automatic engine start may take place in order to ensure reliable engine restarting and to guarantee the power

supply of the vehicle electrical system.

Triggering coasting

1. Remove your foot from accelerator pedal. The engine is disengaged and runs in coasting mode. The vehicle rolls

without the braking effect of the engine.

Cancelling coasting mode

1. Depress the brake pedal.

Or: Depress the accelerator pedal briefly.

Or: Pull a paddle towards the steering wheel.

Kickdown function

The kickdown function enables maximum acceleration in selector lever positionsD and S or in the Tiptronic

programme.

If the accelerator pedal is depressed fully, the gearbox will automatically shift to a lower gear, depending on the

speed and engine revs. This will make use of the full vehicle acceleration →

.

The gearbox does not shift up to the next gear until the engine reaches the maximum engine speed for the gear.

Launch Control programme

210

The Launch Control Programme gives the vehicle maximum acceleration from a standing start.

1. Switch off TCS (→ Brake support systems).

2. Depress and hold the brake pedal with your left foot.

3. Engage position S or switch to the Tiptronic programme.

4. With your right foot, depress the accelerator until the engines speed reaches approximately 3,200 rpm.

5. Take your left foot off the brake→ . The vehicle will start with maximum acceleration.

6. Switch the TCS back on after acceleration.

WARNING

Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This can cause you to lose

control of the vehicle, which can lead to accidents and serious injuries.

● Always adapt your driving style to the traffic flow.

● Only use the kickdown function or fast acceleration if visibility, weather, road and traffic conditions permit, and

other road users are not put at risk due to the acceleration and the driving style.

● Please note that the driven wheels could start to spin and the vehicle could skid if the TCS is switched off,

especially if the road is slippery.

● Switch the TCS back on after the acceleration.

● Only use the Launch Control Program if the road and traffic conditions allow for it.

WARNING

Constant braking will cause the brakes to overheat. This can considerably reduce the brake effect, increase the

braking distance and, in certain circumstances, cause the brake system to fail completely.

● Never “ride” the brake pedal or press the brake pedal too often or for too long.

NOTICE

If the vehicle is prevented from rolling away by accelerating when stopped on inclines with a gear selector position

engaged, the dual-clutch gearbox^®can overheat and sustain damage.

● Use the electronic parking brake or the Auto Hold function to hold the vehicle on an incline.

NOTICE

If the vehicle rolls in the neutral positionN, the dual clutch gearbox^®is not lubricated and can sustain damage.

● Never allow the vehicle to roll in the neutral positionN.

NOTICE

Allowing the brakes to rub increases wear.

● Never let the brakes rub by applying light pressure to the brake pedal.

Troubleshooting

Gearbox overheated

The indicator lamp lights up yellow.

An acoustic warning may also be given. A text notification may also be shown on the instrument cluster display.

The DSG^®dual clutch gearbox can become too hot, for example, if the vehicle regularly pulls off from the starting

position, during long periods at “crawling” speed, or in stop-and-go traffic.

1.

Do not drive on!

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2. Allow the gearbox to cool down with the parking lockP engaged →

3. Do not drive on if the indicator lamp does not go out.

.

4. Seek expert assistance. Failure to do so could result in considerable damage to the gearbox.

The engine will not start

The indicator lamp lights up green.

Brake pedal was not depressed, e.g. when trying to engage another position with the selector lever.

1. To select a position, press the brake pedal.

Driving for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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