2020-2024 Cupra Formentor SUV Infotainment system -> CUPRA CONNECT User Manual
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Infotainment system -> CUPRA CONNECT for Your Cupra Formentor SUV First Generation (2020-2024)

Data transfer  
CUPRA CONNECT's voice recognition or  
search technology does not recognise or of-  
fer results for all words.  
Malicious software on data storage devi-  
Data transfer  
ces, computers, tablets or mobile phones.  
CUPRA CONNECT  
There are CUPRA CONNECT services for  
which registration is mandatory and others  
for which it is not mandatory.  
Services portfolio  
Introduction  
The initial service allocation shown here cor-  
responds to the third generation of CUPRA  
CONNECT services and represents the maxi-  
mum services portfolio. The maximum pos-  
sible portfolio is only available on some vehi-  
cle models. During the useful life of the vehi-  
cle, you can change the assignment shown  
here.  
To use it, CUPRA CONNECT must first be ac-  
tivated online by entering into a CUPRA  
CONNECT contract with SEAT, S.A. and is  
subject to a temporary use limitation de-  
pending on the country.  
Description of services  
Before running CUPRA CONNECT services,  
read and take into account the description of  
the corresponding services. Descriptions are  
updated from time to time and are available  
online at myCUPRA.com.  
Both the CUPRA CONNECT service portfo-  
lios offered by CUPRA and individual services  
can be modified, cancelled, deactivated, re-  
activated, renamed and extended, even  
without prior notification.  
Always use the most up-to-date version of  
After activating the services management in  
the infotainment system you can check if the  
vehicle has services and what they are.  
the corresponding service description.  
WARNING  
You can create the user account, see the de-  
scription of services and more information at  
myCUPRA.com.  
In some countries and in the event of a con-  
tract renewal, the services offered may be  
combined differently than indicated here.  
They may also vary depending on the year of  
production of the vehicle. The aforemen-  
tioned services correspond to the third gen-  
eration of CUPRA CONNECT.  
In areas with insufficient mobile phone and  
GPS coverage, neither emergency calls or  
phone calls can be made, and data cannot  
be transmitted. Change location if possible.  
The execution and availability of the CUPRA  
CONNECT services and service portfolios  
may vary depending on the country, as well  
as the vehicle, its equipment and connectivi-  
ty.  
CAUTION  
The vehicle may be damaged by factors  
outside CUPRA’s control. These may be  
specifically:  
CUPRA CONNECT services and functions  
that do not require activation  
Connectivity statuses  
Misuse of mobile terminals  
The following services also work without ac-  
tivating CUPRA CONNECT:  
Full connectivity, all services active  
(white)  
Data loss during transmission.  
Unsuitable or defective third party appli-  
Limited connectivity, some services  
may not be available.  
(grey)  
Public emergency call service.  
cations.  
»
Privacy mode page 177 .  
›››  
no icon  
No connectivity, no services available.  
173  
Infotainment system  
Legal.  
Online map update  
Departure times  
Customisation.  
Search for points of interest  
Petrol stations  
plus all CUPRA CONNECT services in the  
previous section page 174 .  
›››  
Activating CUPRA CONNECT.  
Private mode (deactivation of services).  
Delete user / Restore factory settings.  
Online traffic information  
Parking lots  
CUPRA CONNECT individual options  
In-Car Applications. These applications  
Online infotainment system update  
Online route calculation  
Information on risks  
can be purchased and installed directly in  
the infotainment system through the In-Car  
store.  
CUPRA CONNECT services  
The CUPRA CONNECT services are:  
Private emergency call  
Public emergency call  
Roadside assistance call  
Customer support  
Full Link.  
Dictation  
Data package. Pay per use data rates for  
Natural voice control for infotainment, me-  
the use of online functions, for example, 2  
GB per month.  
dia and radio apps  
Natural voice control for destinations and  
addresses  
Service appointment planning  
Online system update  
Customisation  
Note  
Online radio  
The public emergency call service is  
Online media  
available regardless of whether the info-  
tainment system is logged in.  
Online route import  
Online destination import  
Remote auxiliary ventilation  
Parking position  
Privacy mode  
Activating CUPRA CONNECT  
Private mode (deactivation of services)  
Delete user / Reset factory settings  
Remote independent heating  
Remote opening  
Customisation and purchase of In-Car  
applications requires logging into the info-  
tainment system, but it is not necessary to  
activate the vehicle in a CUPRA CONNECT  
account.  
Legal  
Horn and turn signals  
Vehicle status incl. doors and lights  
Driving data  
Activating CUPRA CONNECT and  
S-PIN  
CUPRA CONNECT services for hybrid vehi-  
cles  
Vehicle status report  
Available only in electric and hybrid vehicles.  
Activating CUPRA CONNECT  
Anti-theft alarm warning  
Zone warning  
Remote air conditioning  
Electrical power manager  
The following steps are necessary to activate  
CUPRA CONNECT (including registration):  
Speed warning  
174  
Data transfer  
Create a user account at myCUPRA.com or  
S-PIN  
Switch on the ignition and the infotainment  
system.  
directly through the infotainment system in  
the User Management menu.  
The S-PIN is a sequence of several digits,  
which can be selected when the CUPRA  
CONNECT registration is completed.  
In the infotainment system, register in CU-  
PRA CONNECT.  
Place the CUPRA CONNECT order and ac-  
tivate it.  
Or: open the menu Users > Settings >  
When creating the S-PIN, avoid easy-to-  
guess number sequences and known dates  
of birth. You can change the S-PIN in the  
CUPRA CONNECT user account in “Account  
settings”.  
Add the vehicle to your user account.  
Prove ownership.  
Become primary user and follow the in-  
structions.  
Press the unlock button on the first vehicle  
key.  
Prove your identity. It is only necessary if  
you are to run CUPRA CONNECT services  
relevant to security.  
Press the unlock button on the second ve-  
The S-PIN is necessary, for example, to pro-  
tect your user profile or to run a CUPRA  
CONNECT service relevant to the security of  
your vehicle.  
hicle key.  
You can activate it at myCUPRA or directly  
through the infotainment system. To activate  
it through the infotainment system, proceed  
as follows: Users > Settings > Become pri-  
mary user.  
Once the infotainment system has pro-  
cessed the orders by radiofrequency, the ac-  
creditation of the ownership will have been  
completed. You can control the current sta-  
tus on the CUPRA CONNECT website.  
You must manage this S-PIN with absolute  
confidentiality. If you reveal the S-PIN to  
third parties, for security reasons you must  
change it immediately.  
Follow the rest of the indications and the in-  
formation shown in the infotainment system.  
During activation, you may be asked to cre-  
ate an S-PIN.  
How is ownership accredited?  
Infotainment  
2-Key method.  
Ownership and identity accredi-  
tation  
CUPRA CONNECT web- No, it is not possible  
site  
Update option  
Infotainment  
yes  
yes  
yes  
Become primary user  
CUPRA CONNECT ap-  
plication  
No, it is not possible  
CUPRA CONNECT website  
CUPRA CONNECT application  
To become a main user and thus prove own-  
ership of the vehicle, you need both of the  
vehicle’s physical keys. Ownership accredita-  
tion takes place in the vehicle during regis-  
tration or, if you already have a CUPRA CON-  
NECT user account, you must log in through  
the infotainment system and then go to  
Manage users  
Identity accreditation (SEAT Ident)  
More information at myCUPRA.com/faqs  
Identity accreditation must be completed  
before you can use CUPRA CONNECT serv-  
ices that are relevant to security, such as the  
»
175  
Infotainment system  
“Remote Opening” service. Identity accredi-  
tation is done at the specialised CUPRA deal-  
er or any SEAT dealership.  
Follow-up services: ask all occupants  
you can access in its corresponding current  
version on the CUPRA website.  
The follow-up services need geographical  
and vehicle data to determine whether the  
vehicle is being used within defined speed  
ranges, where it has been parked or if it is be-  
ing used in an established geographical area.  
This information is displayed on the CUPRA  
CONNECT website and in the CUPRA CON-  
NECT app.  
Permanent transfer of the vehicle  
You can find more information about SEAT  
Ident on the CUPRA CONNECT website at  
myCUPRA.com.  
If another person has left you the vehicle for  
permanent use (for example, if you buy a  
used vehicle), CUPRA CONNECT may al-  
ready be activated and the previous user may  
still be able to access the data registered  
through CUPRA CONNECT and control cer-  
tain functions of your vehicle.  
Legal provisions  
Therefore, before moving off, ask all the ve-  
hicle occupants if they agree with the activa-  
ted services. If they do not, deactivate the  
service in question (if possible) or do not al-  
low the occupants to use the vehicle.  
When using CUPRA CONNECT services, in-  
formation is transferred and processed on-  
line through the vehicle. Such data can also  
provide (at least indirectly) information  
about the driver in question, for example,  
driving behaviour and location. As a con-  
tracting party in the CUPRA CONNECT con-  
tract with SEAT, S.A., you must ensure that  
when your vehicle is used by other drivers  
(for example, family or friends), data protec-  
tion and personal rights are respected.  
Therefore, you must inform drivers in ad-  
vance that the vehicle transfers and receives  
data online, and that you can access such  
data.  
In the infotainment system you can check if  
your vehicle is assigned to a person as the  
main user. In this case, you can register your-  
self as the main user of the vehicle and thus  
automatically delete the previous main user.  
Alternatively, through the infotainment sys-  
tem you can directly and permanently delete  
the previous user as the main user, as well as  
put the vehicle in offline mode and thus limit  
both the communication of your vehicle with  
the SEAT, S.A. data server and the processing  
of personal and vehicle data.  
GPS tracking: marking  
If the vehicle has a factory-assembled con-  
trol unit that transmits the its current geo-  
graphical position and speed, the vehicle  
usually has this GPS marking (e.g., on the  
roof console). The absence of the marking  
on the vehicle does not guarantee that the  
control unit does not transmit the vehicle’s  
current geographical position and speed.  
Not taking into account this obligation to in-  
form, can infringe certain rights of the occu-  
pants.  
Deactivating CUPRA CONNECT  
services  
Personal information  
CUPRA protects your personal data and only  
uses them, as long as the law allows it or you  
have given your consent on the occasion of  
a use. You will find detailed information on  
data processing in relation to CUPRA CON-  
NECT services in the Privacy Policy, which  
The following functions are available in the  
infotainment system to deactivate and acti-  
vate CUPRA CONNECT services:  
Users can manage data sending and trans-  
fers through the privacy mode at any time.  
For more information visit:  
myCUPRA.com/faqs  
Central deactivation or activation  
176  
Data transfer  
Individual deactivation or activation  
Interference, disturbance or interruption in  
Find out more information at:  
myCUPRA.com.  
the reception of the mobile phone and GPS  
signal due to aspects such as high-speed  
driving, solar storms, meteorological influen-  
ces, topography, blocking equipment and  
the intensive use of mobile phones in the ra-  
dio cells in question.  
You can rerun the corresponding services af-  
ter cancelling their deactivation in the info-  
tainment system.  
Privacy and Services Settings  
CUPRA CONNECT services can be activated  
and deactivated individually. To do this, just  
check the box corresponding to the service  
you want to activate or deactivate. Use the  
privacy mode option if you want to deacti-  
vate all of the services at the same time.  
Note  
The services required by law and their data  
transmission, such as the public emergency  
call system, cannot be disconnected or de-  
activated.  
When in areas with zero or insufficient mo-  
bile telephony or GPS signal. Also, for exam-  
ple, in tunnels, confined areas between very  
tall buildings, garages, underpasses, moun-  
tains and valleys.  
Privacy mode  
External information from third party sup-  
Allows you to deactivate or activate the serv-  
ices depending on the selected privacy level.  
Faults  
plies available with limitations, incomplete or  
incorrect, e.g. representations of maps.  
Even if the prerequisites for the use of CU-  
PRA CONNECT services are met, there may  
be factors beyond the control of CUPRA that  
interfere with the execution of such services  
or prevent them. These may be specifically:  
Share location. Main users and co-  
users can view position data on the CU-  
PRA CONNECT portal or app.  
Countries and regions where CUPRA CON-  
NECT is not offered.  
Tracking  
Use location. Position, vehicle, and  
user data are used for services.  
Location  
Service management  
Maintenance, repair, deactivation, soft-  
ware update and technical expansion of tele-  
communication equipment, satellites, serv-  
ers and data banks.  
Open the settings in Users and go to Privacy  
settings and services. You can do the fol-  
lowing in the infotainment system:  
No location. Only the vehicle data and  
user data are used for services.  
Personal  
Maximum privacy. Your services are  
disabled. Only services required for le-  
gal reasons use data.  
Change of the mobile telephony standard  
Incognito  
Check which CUPRA CONNECT services  
are currently available in the vehicle.  
for the transmission of mobile data by the  
telecommunications service provider, for  
example, from UMTS to EDGE or GPRS.  
The number of CUPRA CONNECT services  
that are activated or deactivated.  
Setting options are not available in all mar-  
kets or in all vehicle models.  
»
Disconnection of an existing mobile phone  
Activate or deactivate CUPRA CONNECT  
services.  
standard by the telecommunications service  
provider.  
177  

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