Get Driving -> EMERGENCY CALL Guide for Dacia Sandero 4 Door Third Generation (2021-2026)

EMERGENCY CALL (1/3)

If the vehicle is equipped with it, the

emergency call is a system that allows

the emergency services to be called

automatically or manually in the event

of an accident or illness, in order to

reduce the time they take to arrive on

the scene.

2

If you use the emergency call func-

tion to report an accident which you

have witnessed, this implies stopping

where traffic conditions allow to allow

the emergency services to locate your

vehicle and therefore the location of the

reported accident.

1

4

3

In all cases, comply with local legisla-

tion.

1 System operation warning light:

– green: operational

(network available);

– off: non-operational

(network unavailable);

– red: operating

A call is always made as follows:

– the call is set up with the emergency

services;

– send data related to the incident (ve-

hicle identification plate, local time

of the call, last positions, direction of

the vehicle);

Use the emergency call only in the

event of an emergency you are in-

volved in, if you witness an accident

or if you feel ill.

fault;

– green flashing: call in progress.

2 SOS button;

3 Microphone;

– voice communication with the emer-

gency services;

4 Speaker.

In the event of an acci-

dent, if the location and traf-

fic conditions permit, stay

close to the vehicle in order

to be able answer the call centre

quickly if necessary.

– if necessary, emergency assistance

is called.

Emergency call has two modes:

– automatic mode;

– Manual mode.

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EMERGENCY CALL (2/3)

Manual mode

Test mode

(depending on local laws)

The emergency call is carried out by:

Test mode is reserved for Approved

Dealers to check that the emergency

call feature is working properly.

– pressing and holding the 2 button for

at least 3 seconds;

2

or

To activate test mode:

– pressing the 2 button five times

within ten seconds.

– briefly press button 2 three times;

– wait approximately 15 seconds;

– briefly press button 2 three times.

Exit from test mode is automatic.

In the event of unintended operation, it

is possible to cancel the call by press-

ing the 2 button for around two sec-

onds, before the call is connected to

the call centre.

1

Once a call is established, only the call

centre can end the call.

Automatic mode

The emergency call starts automati-

cally in the event of an accident that

has required the activation of the pro-

tective equipment (seat belt pretension-

ers, airbag etc.).

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EMERGENCY CALL (3/3)

The system operates with a dedi-

cated battery. The battery service

life is approximately 4 years (the 1

warning light lights up in red to

inform you).

Without the emergency call feature,

the system is not trackable and will

not be under constant surveillance.

Data is automatically and constantly

erased, and the system stores only

the last three positions of the vehi-

cle.

Consult an approved dealer

1

To guarantee your safety

and the proper operation of

the system, any operation

carried out on the battery

(removal, disconnection, etc.) must

be carried out by a qualified special-

ist.

Data is only sent in the event of an

emergency call. Data sent to the call

centre is treated according to the

personal data protection laws appli-

cable in the country where you are

located. The system stores activity

history data for 13 hours only.

Operating faults

In some cases, the emergency call may

not work (e.g. low battery).

Risk of serious burns from elec-

tric shocks.

When the system detects an operating

fault, the 1 warning light turns red for

over 30 minutes; consult an Approved

Dealer as soon as possible.

The vehicle owner has the right of

access to their data. They can re-

quest that the data be corrected,

deleted or locked.

You must respect the replacement

intervals (without exceeding them)

as stated in the maintenance docu-

ment.

The battery is a specific type.

Please ensure it is replaced with the

same type.

Call an approved Dealer.

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Driving -> EMERGENCY CALL for Your Dacia Sandero 4 Door Third Generation (2021-2026)

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