Get General notes Guide for Mercedes GLC Class SUV First generation (2015-2021)

General notes 21

Environmental issues and recommendations:

It is recommended that you re-use or recycle

materials instead of just disposing of them.

The relevant environmental guidelines and regu‐

lations serve to protect the environment and

must be strictly observed.

#

Protecting the environment

Adhere to the service intervals.

A regularly serviced vehicle will contrib‐

ute to environmental protection.

Always have maintenance work carried

out at a qualified specialist workshop.

Plug-in hybrid: observe the notes in the Supple‐

ment. Otherwise, you may fail to recognize dan‐

gers.

ENVIRONMENTAL NOTE Environmental

damage due to operating conditions and

personal driving style

+

Personal driving style:

#

Do not depress the accelerator pedal

when starting the engine.

Do not warm up the engine while the

vehicle is stationary.

Drive carefully and maintain a suitable

distance from the vehicle in front.

Avoid frequent, sudden acceleration

and braking.

Genuine Mercedes-Benz parts

The pollutant emission of the vehicle is

directly related to the way you operate the

vehicle.

Operate your vehicle in an environmentally

responsible manner to help protect the envi‐

ronment. Please observe the following rec‐

ommendations on operating conditions and

personal driving style.

#

ENVIRONMENTAL NOTE Environmental

+

damage caused by not using recycled

reconditioned components

#

Daimler AG offers recycled reconditioned

components and parts with the same quality

as new parts. The same entitlement from the

Limited Warranty is valid as for new parts.

#

Change gear in good time and use each

Operating conditions:

#

Use recycled reconditioned compo‐

nents and parts from Daimler AG.

gear only up to Ô of its maximum

#

engine speed.

Make sure that the tire pressure is cor‐

rect.

#

Switch off the engine in stationary traf‐

fic, e.g. by using the ECO start/stop

function.

Drive fuel-efficiently. Observe the ECO

display for a fuel-efficient driving style.

#

Do not carry any unnecessary weight

(e.g. roof luggage racks once you no

longer need them).

#

22 General notes

NOTE Impairment of the operating effi‐

necessary service and repair work. In addition,

strategically located parts delivery centers pro‐

vide for quick and reliable parts service.

Always specify the vehicle identification number

(VIN) (/ page 494) when ordering Mercedes-

Benz Genuine Parts.

#

Have aftermarket installation of acces‐

sories carried out at a qualified special‐

ist workshop.

*

ciency of the restraint systems from

installing accessory parts or from repairs

or welding

You could jeopardize the operating safety of your

vehicle if you use parts, tires and wheels as well

as accessories relevant to safety which have not

been approved by Mercedes-Benz. Safety-rele‐

vant systems, e.g. the brake system, may mal‐

function. Only use Mercedes-Benz Genuine Parts

or parts of equal quality. Only use tires, wheels

and accessories that have been specifically

approved for your vehicle model.

Mercedes-Benz Genuine Parts are subject to

strict quality control. Each part has been spe‐

cially developed, manufactured or selected for

Mercedes-Benz vehicles and fine-tuned for them.

Therefore, only Mercedes-Benz Genuine Parts

should be used.

Airbags and Emergency Tensioning Devices,

as well as control units and sensors for the

restraint systems, may be installed in the fol‐

lowing areas of your vehicle:

Operator's Manual

R

Doors

This Operator's Manual describes all models and

all standard and optional equipment available for

your vehicle at the time of this Operator's Man‐

ual going to press. Country-specific differences

are possible. Note that your vehicle may not be

equipped with all features described. This is also

the case for systems and functions relevant to

safety. Therefore, the equipment on your vehicle

may differ from that in the descriptions and illus‐

trations.

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Door pillars

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Door sills

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Seats

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Cockpit

Instrument cluster

Center console

Lateral roof frame

The original purchase agreement for your vehicle

contains a list of all of the systems in your vehi‐

cle.

Should you have any questions concerning

equipment and operation, please consult an

authorized Mercedes-Benz Center.

#

More than 300,000 different Mercedes-Benz

Genuine Parts are available for Mercedes-Benz

models.

All authorized Mercedes-Benz Centers maintain

a supply of Mercedes-Benz Genuine Parts for

Do not install accessory parts such as

audio systems in these areas.

Do not carry out repairs or welding.

#

General notes 23

The Operator's Manual and Maintenance Booklet Mercedes-Benz USA, LLC

1-800-387-0100 (Canada)

are important documents and should be kept in

European Delivery Department

One Mercedes-Benz Drive

You can find further information in the

Mercedes-Benz Roadside Assistance Program

brochure (USA) or the "Roadside Assistance"

section in the Service and Warranty booklet

(Canada). You will find both in the vehicle docu‐

ment wallet.

the vehicle.

Sandy Springs, GA 30328

Service and vehicle operation

in Canada:

Vehicle operation outside the USA or Canada

Mercedes-Benz Canada, Inc.

When you are abroad with your vehicle, observe

the following points:

European Delivery Department

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

Change of address or change of ownership

R

service points or replacement parts may not

be available immediately.

In the event of a change of address, please send

us the "Notification of address change" in the

Service and Guarantee booklet or simply call the

Mercedes-Benz Customer Assistance Center

(USA) on the hotline number

1-800-FOR-MERCedes (1-800-367-6372) or Cus‐

tomer Service (Canada) on 1-800-387-0100. We

can then reach you in a timely fashion, if neces‐

sary.

If you sell your Mercedes, please leave all litera‐

ture in the vehicle so that it is available to the

next owner. If you have purchased a used vehi‐

cle, please send us the "Notice of Purchase of

Used Car" in the Service and Guarantee booklet

or simply call the Mercedes-Benz Customer

R

unleaded fuel may not be available for vehi‐

Maintenance

cles with a catalytic converter. Leaded fuel

may cause damage to the catalytic converter.

Your customer advisor confirms the service in

the service report.

R

the fuel may have an extremely low octane

number. Unsuitable fuel can cause engine

damage.

Roadside Assistance

Some Mercedes-Benz models are available in

Europe through our European Delivery Program.

For more information, please consult an author‐

ized Mercedes‑Benz service center, or write to

one of the following address:

The Mercedes-Benz Roadside Assistance Pro‐

gram offers technical help in the case of a

breakdown. Your calls to the toll-free Roadside

Assistance Hotline are answered by our agents

24 hours a day, 365 days a year.

in the USA:

1-800-FOR-MERCedes (1-800-367-6372) (USA)

24 General notes

Assistance Center (USA) at the hotline number

1-800-FOR-MERCedes (1-800-367-6372) or Cus‐

tomer Service (Canada) at 1-800-387-0100.

Operating safety

ponent parts. In particular, systems relevant

to safety could also be affected.

As a result, they may no longer function as

intended and/or endanger the operating

safety of the vehicle.

Plug-in hybrid: observe the notes in the Supple‐

ment. Otherwise, you may fail to recognize dan‐

gers.

Possible danger due to substances hazard‐

ous to health

&

WARNING Risk of accident due to mal‐

functions or system failures

#

Never tamper with the wiring and elec‐

tronic component parts or their soft‐

ware.

In compliance with Proposition 65 ("Prop65"),

the following detachable label has been added to

each vehicle sold in California:

If you do not have the prescribed service/

maintenance work or any required repairs

carried out, this could result in malfunctions

or system failures.

#

You should have all work on electrical

and electronic components carried out

at a qualified specialist workshop.

#

Always have the prescribed service/

Observe the "On-board electronics" section in

"Technical data".

maintenance work as well any required

repairs carried out at a qualified spe‐

cialist workshop.

&

WARNING Risk of fire due to flammable

materials on hot parts of the exhaust

system

&

WARNING Risk of accident and injury as

a result of incorrect modifications to

electronic component parts

Flammable material such as leaves, grass or

twigs may ignite if they come into contact

with hot parts of the exhaust system.

Modification to electronic components, their

software or wiring could impair their function

and/or the function of other networked com‐

General notes 25

subject to the following two conditions: 1) These

devices may not cause harmful interference, and

2) These devices must accept any interference

received, including interference that may cause

undesired operation. Changes or modifications

not expressly approved by the party responsible

for compliance could void the user's authority to

operate the equipment."

Canada: "The wireless devices of this vehicle

comply with Industry Canada license-exempt

RSS standard(s). Operation is subject to the fol‐

lowing two conditions: (1) These devices may

not cause interference, and (2) These devices

must accept any interference, including interfer‐

ence that may cause undesired operation of the

device."

#

When driving on unpaved roads or off-

road, regularly check the vehicle under‐

side.

Remove trapped plants or other flam‐

mable material.

way can unexpectedly fail or, in the case of

an accident, may not absorb the loads that

arise as intended.

If the underbody paneling is damaged, flam‐

mable materials such as leaves, grass or

twigs can collect between the underbody and

the underbody paneling. These materials may

ignite if they come into contact with hot

parts on the exhaust system.

#

If there is damage, consult a qualified

specialist workshop immediately.

NOTE Damage to the vehicle

*

#

Have the vehicle checked and repaired

In the following situations, in particular, there

is a risk of damage to the vehicle:

immediately at a qualified specialist

workshop.

R

The vehicle becomes grounded, e.g. on a

high curb or an unpaved road

The vehicle is driven too fast over an

obstacle, e.g. a curb, speed bump or pot‐

hole

or

#

If driving safety is impaired while con‐

R

tinuing your journey, pull over and stop

the vehicle immediately in accordance

with the traffic conditions, and contact

a qualified specialist workshop.

USA: "Wireless charging system for mobile devi‐

ces (model: WMI2 Wireless Mobile Interface):

this device complies with Part 18 of the FCC

Rules."

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A heavy object strikes the underbody or

chassis components

The name and address of the responsible party

is:

peiker acustic GmbH

Max-Planck-Str. 28-32

In situations such as this, the body, the

underbody, chassis components, wheels or

tires could be damaged without the damage

being visible. Components damaged in this

Declaration of conformity for wireless vehi‐

cle components

USA: "The wireless devices of this vehicle com‐

ply with Part 15 of the FCC Rules. Operation is

26 General notes

61381 Friedrichsdorf

Germany

#

If the charge level is low, charge the

battery, e.g. by driving a considerable

distance.

&

WARNING Risk of accident due to

objects in the driver's footwell

Objects in the driver's footwell may impede

pedal travel or block a depressed pedal.

This jeopardizes the operating and road

safety of the vehicle.

Diagnostics connection

Connecting equipment to the diagnostics con‐

nection can lead to emissions monitoring infor‐

mation being reset, for example. This may lead

to the vehicle failing to meet the requirements of

the next emissions inspection during the main

inspection.

The diagnostics connection is only intended for

the connection of diagnostic devices at a quali‐

fied specialist workshop.

#

Stow all objects in the vehicle securely

so that they cannot get into the driver's

footwell.

&

WARNING Risk of accident due to con‐

necting devices to the diagnostics con‐

nection

#

Always install the floor mats securely

and as prescribed in order to ensure

that there is always sufficient room for

the pedals.

Qualified specialist workshop

If you connect equipment to a diagnostics

connection in the vehicle, it may affect the

operation of vehicle systems.

As a result, the operating safety of the vehi‐

cle could be affected.

Plug-in hybrid: observe the notes in the Supple‐

ment. Otherwise, you may fail to recognize dan‐

gers.

An authorized Mercedes-Benz Center is a quali‐

fied specialist workshop. It has the necessary

special skills, tools and qualifications to cor‐

rectly carry out the work required on your vehi‐

cle. This particularly applies to safety-relevant

works.

#

Do not use loose floor mats and do not

place floor mats on top of one another.

#

NOTE Battery discharging from using

devices connected to the diagnostics

connection

Only connect equipment to a diagnos‐

*

tics connection in the vehicle which is

approved for your vehicle by Mercedes-

Benz.

Using devices at the diagnostics connection

drains the battery.

#

Check the charge level of the battery.

General notes 27

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For the following, always have your vehicle

checked at an authorized Mercedes-Benz Cen‐

ter:

laws and safety standards pertaining to

motor vehicles

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

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safety-relevant works

service and maintenance work

Problems with your vehicle

Reporting safety defects

USA only:

The following text is published as required of

manufacturers under Title 49, Code of U.S. Fed‐

eral Regulations, Part 575 pursuant to the

"National Traffic and Motor Vehicle Safety Act of

1966".

If you believe that your vehicle has a defect

which could cause a crash or could cause injury

or death, you should immediately inform the

National Highway Traffic Safety Administration

(NHTSA) in addition to notifying Mercedes-Benz

USA, LLC.

If NHTSA receives similar complaints, it may

open an investigation, and if it finds that a safety

defect exists in a group of vehicles, it may order

a recall and remedy campaign. However, NHTSA

cannot become involved in individual problems

between you, your dealer, or Mercedes-Benz

USA, LLC.

R

If you should experience a problem with your

vehicle, particularly one that you believe may

affect its safe operation, we urge you to contact

an authorized Mercedes-Benz Center immedi‐

ately to have the problem diagnosed and recti‐

fied. If the problem is not resolved to your satis‐

faction, please discuss the problem again with

an authorized Mercedes-Benz Center or, if nec‐

essary, contact us at one of the following

addresses:

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repair work

modifications as well as installations and

conversions

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work on electronic components

Mercedes‑Benz recommends a Mercedes‑Benz

service center.

Correct use of the vehicle

In the USA:

If you remove any warning stickers, you or others

could fail to recognize certain dangers. Leave

warning stickers in position.

Observe the following information in particular

when driving your vehicle:

Mercedes-Benz USA, LLC

Customer Assistance Center

One Mercedes-Benz Drive

Sandy Springs, GA 30328

In Canada:

R

the safety notes in this manual

technical data for the vehicle

traffic rules and regulations

R

Mercedes-Benz Canada, Inc.

Customer Relations Department

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28 General notes

To contact NHTSA, you may call the Vehicle

Safety Hotline toll-free at 1-888-327-4236

(TTY: 1-800-424-9153) (inside the USA), go to

http://www.safercar.gov; or write to: Adminis‐

trator, NHTSA, 400 Seventh Street, SW., Wash‐

ington, DC 20590, USA.

technical information about the vehicle's operat‐

ing state, component loads, maintenance

requirements and technical events or malfunc‐

tions.

In general, this information documents the state

of a component part, a module, a system or the

surroundings such as:

QR code for rescue card

The QR code is secured in the fuel filler flap and

on the opposite side on the B-pillar. In the event

of an accident, rescue services can use the QR

code to quickly find the appropriate rescue card

for your vehicle. The current rescue card con‐

tains the most important information about your

vehicle in a compact form, e.g. the routing of the

electric lines.

Further information on vehicle safety can be

found at: http://www.safercar.gov

R

Operating status of system components (e.g.

fill levels, battery status, tire pressure)

R

Further information can be obtained at http://

www.mercedes-benz.de/qr-code.

Status messages concerning the vehicle or

Limited Warranty

its individual components (e.g. number of

wheel revolutions/speed, longitudinal accel‐

eration, lateral acceleration, display of fas‐

tened seat belts)

NOTE Damage to the vehicle arising

from violation of these operating instruc‐

tions.

*

Data storage

Electronic control units

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Malfunctions or faults in important system

components (e.g. lights, brakes)

Information on events leading to vehicle

damage

System reactions in special driving situations

(e.g. airbag deployment, intervention of sta‐

bility control systems)

Ambient conditions (e.g. temperature, rain

sensor)

Damage to the vehicle can arise from viola‐

tion of these operating instructions.

This damage is not covered either by the

Mercedes-Benz implied warranty or by the

New‑ or Used-Vehicle Warranty.

Electronic control units are installed in your vehi‐

cle. Some of these are necessary for the safe

operation of your vehicle, while some assist you

when driving (driver assistance systems). In

addition, your vehicle provides comfort and

entertainment functions, which are also made

possible by electronic control units.

R

#

Follow the instructions in these operat‐

ing instructions on proper operation of

your vehicle as well as on possible vehi‐

cle damage.

R

Electronic control units contain data memories

which can temporarily or permanently store

General notes 29

In addition to providing the actual control unit

function, this data assists the manufacturer in

detecting and rectifying malfunctions and opti‐

mizing vehicle functions. The majority of this

data is temporary and is only processed in the

vehicle itself. Only a small portion of the data is

stored in the event or fault memory.

When your vehicle is serviced, technical data

from the vehicle can be read out by service net‐

work employees (e.g. workshops, manufactur‐

ers) or third parties (e.g. breakdown services).

Services include repair services, maintenance

processes, warranty claims and quality assur‐

ance measures, for example. The read out is per‐

formed via the legally prescribed port for the

diagnostics connection in the vehicle. The

respective service network locations or third

parties collect, process and use the data. They

document technical statuses of the vehicle,

assist in finding malfunctions and improving

quality and are transmitted to the manufacturer,

if necessary. Furthermore, the manufacturer is

subject to product liability. For this, the manu‐

facturer requires technical data from vehicles.

Fault memories in the vehicle can be reset by a

service outlet as part of repair or maintenance

work.

Depending on the selected equipment, you can

import data into vehicle convenience and info‐

tainment functions yourself.

You can store or change convenience settings/

individualization in the vehicle at any time.

Depending on the equipment, this includes, for

example:

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Settings for the seat and steering wheel posi‐

tions

This includes, for example:

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Suspension and climate control settings

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Multimedia data such as music, films or pho‐

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Customizations such as interior lighting

tos for playback in an integrated multimedia

system

If your vehicle is accordingly equipped, you can

connect your smartphone or another mobile end

device to the vehicle. You can control this by

means of the control elements integrated in the

vehicle. Images and audio from the smartphone

can be output via the multimedia system. Cer‐

tain information is simultaneously transferred to

your smartphone.

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Address book data for use in connection with

an integrated hands-free system or an inte‐

grated navigation system

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Entered navigation destinations

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Data about the use of Internet services

This data can be saved locally in the vehicle or it

is located on a device which you have connected

to the vehicle (e.g. a smartphone, USB flash

drive or MP3 player). If this data is stored in the

vehicle, you can delete it at any time. This data

is sent to third parties only at your request, par‐

ticularly when you use online services in accord‐

ance with the settings that you have selected.

Depending on the type of integration, this can

include:

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General vehicle data

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Position data

This allows you to use selected apps on your

smartphone, such as navigation or music play‐

30 General notes

back. There is no further interaction between the manufacturer in a suitable place (e.g. Operator's pose of the collection and use of personal data

smartphone and the vehicle; in particular, vehi‐

cle data is not directly accessible. Which type of

further data processing occurs is determined by

the provider of the specific app used. Which set‐

tings you can make, if any, depends on the spe‐

cific app and the operating system of your

smartphone.

Manual, website of the manufacturer) along with

the relevant data protection information. Per‐

sonal data may be used for the provision of

online services. Data is exchanged via a secure

connection, e.g. the manufacturer's designated

IT systems. Personal data is collected, pro‐

cessed and used via the provision of services

exclusively on the basis of legal permissions or

with prior consent.

The services and functions (sometimes subject

to a fee) can usually be activated or deactivated.

In some cases, this also applies to the entire

vehicle's data connection. This excludes, in par‐

ticular, legally prescribed functions and services.

when services are provided by third parties.

MBUX multimedia system/Mercedes me

connect

If the vehicle is equipped with the MBUX multi‐

media system or Mercedes me connect, addi‐

tional data about the vehicle's operation, the use

of the vehicle in certain situations, and the loca‐

tion of the vehicle may be compiled by the

MBUX multimedia system or Mercedes me con‐

nect.

For additional information, please refer to the

"MBUX multimedia system" section and/or the

Mercedes me connect Terms and Conditions.

Online services

Wireless network connection

If your vehicle has a wireless network connec‐

tion, it enables data to be exchanged between

your vehicle and additional systems. The wire‐

less network connection is enabled via the vehi‐

cle's transmission and reception unit or via con‐

nected mobile end devices (e.g. smartphones).

Online functions can be used via the wireless

network connection. This includes online serv‐

ices and applications/apps provided by the man‐

ufacturer or other providers.

Third party services

If it is possible to use online services from other

providers, these services are the responsibility

of the provider in question and subject to that

provider's data protection conditions and terms

of use. The manufacturer has no influence on

the content exchanged.

Event data recorders

USA only:

This vehicle is equipped with an event data

recorder (EDR). The main purpose of an EDR is

to record, in certain crash or near crash-like sit‐

uations, such as an airbag deployment or hitting

a road obstacle, data that will assist in under‐

Manufacturer's services

Regarding online services of the manufacturer,

the individual functions are described by the

For this reason, please ask the service provider

for information about the type, extent and pur‐

General notes 31

Warning: The EDR is a component of the

Restraint System Module. Tampering with, alter‐

ing, modifying or removing the EDR component

standing how a vehicle's systems performed.

The EDR is designed to record data related to

vehicle dynamics and safety systems for a short

period of time, typically 30 seconds or less.

The EDR in this vehicle is designed to record

such data as:

To read data recorded by an EDR, special equip‐

ment is required, and access to the vehicle or

the EDR is needed. In addition to the vehicle

manufacturer, other parties that have the special may result in a malfunction of the Restraint Sys‐

equipment, such as law enforcement, can read

the information by accessing the vehicle or the

EDR.

tem Module and other systems.

State laws or regulations regarding EDRs that

conflict with federal regulation are pre-empted.

This means that in the event of such conflict, the

federal regulation governs. As of December

2016, 17 states have enacted laws relating to

EDRs.

R

How various systems in your vehicle were

operating

EDR data may be used in civil and criminal mat‐

ters as a tool in accident reconstruction, acci‐

dent claims and vehicle safety. Since the Crash

Data Retrieval (CDR) tool that is used to extract

data from the EDR is commercially available,

Mercedes-Benz USA, LLC ("MBUSA") expressly

disclaims any and all liability arising from the

extraction of this information by unauthorized

Mercedes-Benz personnel.

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Whether or not the driver and front

passenger seat belts were buckled/fastened

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How far (if at all) the driver was depressing

the accelerator and/or brake pedal and

Copyright

Free and open-source software

R

How fast the vehicle was traveling

This data can help provide a better understand‐

ing of the circumstances in which accidents and

injuries occur. NOTE: EDR data is recorded by

your vehicle only if a non-trivial crash situation

occurs; no data is recorded by the EDR under

normal driving conditions and no personal data

(e.g. name, gender, age and accident location) is

recorded. However, other parties, such as law

enforcement, could combine EDR data with the

type of personally identifying data routinely

acquired during a crash investigation.

Information on license for free and open-source

software used in your vehicle can be found on

the data carrier in your vehicle document wallet

and with updates on the following website:

MBUSA will not share EDR data with others with‐

out the consent of the vehicle owner or, if the

vehicle is leased, without the consent of the les‐

see. Exceptions to this representation include

responses to subpoenas by law enforcement; by

federal, state or local government; in connection

with or arising out of litigation involving MBUSA

or its subsidiaries and affiliates; or, as required

by law.

http://www.mercedes-benz.com/opensource

General notes for Your Mercedes GLC Class SUV First generation (2015-2021)

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