Get General notes -> Data storage Guide for Mercedes GLC Class SUV First generation (2015-2021)

28 General notes

To contact NHTSA, you may call the Vehicle

Safety Hotline toll-free at 1-888-327-4236

(TTY: 1-800-424-9153) (inside the USA), go to

http://www.safercar.gov; or write to: Adminis‐

trator, NHTSA, 400 Seventh Street, SW., Wash‐

ington, DC 20590, USA.

technical information about the vehicle's operat‐

ing state, component loads, maintenance

requirements and technical events or malfunc‐

tions.

In general, this information documents the state

of a component part, a module, a system or the

surroundings such as:

QR code for rescue card

The QR code is secured in the fuel filler flap and

on the opposite side on the B-pillar. In the event

of an accident, rescue services can use the QR

code to quickly find the appropriate rescue card

for your vehicle. The current rescue card con‐

tains the most important information about your

vehicle in a compact form, e.g. the routing of the

electric lines.

Further information on vehicle safety can be

found at: http://www.safercar.gov

Operating status of system components (e.g.

fill levels, battery status, tire pressure)

Further information can be obtained at http://

www.mercedes-benz.de/qr-code.

Status messages concerning the vehicle or

Limited Warranty

its individual components (e.g. number of

wheel revolutions/speed, longitudinal accel‐

eration, lateral acceleration, display of fas‐

tened seat belts)

NOTE Damage to the vehicle arising

from violation of these operating instruc‐

tions.

Data storage

Electronic control units

Malfunctions or faults in important system

components (e.g. lights, brakes)

Information on events leading to vehicle

damage

System reactions in special driving situations

(e.g. airbag deployment, intervention of sta‐

bility control systems)

Ambient conditions (e.g. temperature, rain

sensor)

Damage to the vehicle can arise from viola‐

tion of these operating instructions.

This damage is not covered either by the

Mercedes-Benz implied warranty or by the

New‑ or Used-Vehicle Warranty.

Electronic control units are installed in your vehi‐

cle. Some of these are necessary for the safe

operation of your vehicle, while some assist you

when driving (driver assistance systems). In

addition, your vehicle provides comfort and

entertainment functions, which are also made

possible by electronic control units.

Follow the instructions in these operat‐

ing instructions on proper operation of

your vehicle as well as on possible vehi‐

cle damage.

Electronic control units contain data memories

which can temporarily or permanently store

General notes 29

In addition to providing the actual control unit

function, this data assists the manufacturer in

detecting and rectifying malfunctions and opti‐

mizing vehicle functions. The majority of this

data is temporary and is only processed in the

vehicle itself. Only a small portion of the data is

stored in the event or fault memory.

When your vehicle is serviced, technical data

from the vehicle can be read out by service net‐

work employees (e.g. workshops, manufactur‐

ers) or third parties (e.g. breakdown services).

Services include repair services, maintenance

processes, warranty claims and quality assur‐

ance measures, for example. The read out is per‐

formed via the legally prescribed port for the

diagnostics connection in the vehicle. The

respective service network locations or third

parties collect, process and use the data. They

document technical statuses of the vehicle,

assist in finding malfunctions and improving

quality and are transmitted to the manufacturer,

if necessary. Furthermore, the manufacturer is

subject to product liability. For this, the manu‐

facturer requires technical data from vehicles.

Fault memories in the vehicle can be reset by a

service outlet as part of repair or maintenance

work.

Depending on the selected equipment, you can

import data into vehicle convenience and info‐

tainment functions yourself.

You can store or change convenience settings/

individualization in the vehicle at any time.

Depending on the equipment, this includes, for

example:

Settings for the seat and steering wheel posi‐

tions

This includes, for example:

Suspension and climate control settings

Multimedia data such as music, films or pho‐

Customizations such as interior lighting

tos for playback in an integrated multimedia

system

If your vehicle is accordingly equipped, you can

connect your smartphone or another mobile end

device to the vehicle. You can control this by

means of the control elements integrated in the

vehicle. Images and audio from the smartphone

can be output via the multimedia system. Cer‐

tain information is simultaneously transferred to

your smartphone.

Address book data for use in connection with

an integrated hands-free system or an inte‐

grated navigation system

Entered navigation destinations

Data about the use of Internet services

This data can be saved locally in the vehicle or it

is located on a device which you have connected

to the vehicle (e.g. a smartphone, USB flash

drive or MP3 player). If this data is stored in the

vehicle, you can delete it at any time. This data

is sent to third parties only at your request, par‐

ticularly when you use online services in accord‐

ance with the settings that you have selected.

Depending on the type of integration, this can

include:

General vehicle data

Position data

This allows you to use selected apps on your

smartphone, such as navigation or music play‐

30 General notes

back. There is no further interaction between the manufacturer in a suitable place (e.g. Operator's pose of the collection and use of personal data

smartphone and the vehicle; in particular, vehi‐

cle data is not directly accessible. Which type of

further data processing occurs is determined by

the provider of the specific app used. Which set‐

tings you can make, if any, depends on the spe‐

cific app and the operating system of your

smartphone.

Manual, website of the manufacturer) along with

the relevant data protection information. Per‐

sonal data may be used for the provision of

online services. Data is exchanged via a secure

connection, e.g. the manufacturer's designated

IT systems. Personal data is collected, pro‐

cessed and used via the provision of services

exclusively on the basis of legal permissions or

with prior consent.

The services and functions (sometimes subject

to a fee) can usually be activated or deactivated.

In some cases, this also applies to the entire

vehicle's data connection. This excludes, in par‐

ticular, legally prescribed functions and services.

when services are provided by third parties.

MBUX multimedia system/Mercedes me

connect

If the vehicle is equipped with the MBUX multi‐

media system or Mercedes me connect, addi‐

tional data about the vehicle's operation, the use

of the vehicle in certain situations, and the loca‐

tion of the vehicle may be compiled by the

MBUX multimedia system or Mercedes me con‐

nect.

For additional information, please refer to the

"MBUX multimedia system" section and/or the

Mercedes me connect Terms and Conditions.

Online services

Wireless network connection

If your vehicle has a wireless network connec‐

tion, it enables data to be exchanged between

your vehicle and additional systems. The wire‐

less network connection is enabled via the vehi‐

cle's transmission and reception unit or via con‐

nected mobile end devices (e.g. smartphones).

Online functions can be used via the wireless

network connection. This includes online serv‐

ices and applications/apps provided by the man‐

ufacturer or other providers.

Third party services

If it is possible to use online services from other

providers, these services are the responsibility

of the provider in question and subject to that

provider's data protection conditions and terms

of use. The manufacturer has no influence on

the content exchanged.

Event data recorders

USA only:

This vehicle is equipped with an event data

recorder (EDR). The main purpose of an EDR is

to record, in certain crash or near crash-like sit‐

uations, such as an airbag deployment or hitting

a road obstacle, data that will assist in under‐

Manufacturer's services

Regarding online services of the manufacturer,

the individual functions are described by the

For this reason, please ask the service provider

for information about the type, extent and pur‐

General notes 31

Warning: The EDR is a component of the

Restraint System Module. Tampering with, alter‐

ing, modifying or removing the EDR component

standing how a vehicle's systems performed.

The EDR is designed to record data related to

vehicle dynamics and safety systems for a short

period of time, typically 30 seconds or less.

The EDR in this vehicle is designed to record

such data as:

To read data recorded by an EDR, special equip‐

ment is required, and access to the vehicle or

the EDR is needed. In addition to the vehicle

manufacturer, other parties that have the special may result in a malfunction of the Restraint Sys‐

equipment, such as law enforcement, can read

the information by accessing the vehicle or the

EDR.

tem Module and other systems.

State laws or regulations regarding EDRs that

conflict with federal regulation are pre-empted.

This means that in the event of such conflict, the

federal regulation governs. As of December

2016, 17 states have enacted laws relating to

EDRs.

How various systems in your vehicle were

operating

EDR data may be used in civil and criminal mat‐

ters as a tool in accident reconstruction, acci‐

dent claims and vehicle safety. Since the Crash

Data Retrieval (CDR) tool that is used to extract

data from the EDR is commercially available,

Mercedes-Benz USA, LLC ("MBUSA") expressly

disclaims any and all liability arising from the

extraction of this information by unauthorized

Mercedes-Benz personnel.

Whether or not the driver and front

passenger seat belts were buckled/fastened

How far (if at all) the driver was depressing

the accelerator and/or brake pedal and

Free and open-source software

How fast the vehicle was traveling

This data can help provide a better understand‐

ing of the circumstances in which accidents and

injuries occur. NOTE: EDR data is recorded by

your vehicle only if a non-trivial crash situation

occurs; no data is recorded by the EDR under

normal driving conditions and no personal data

(e.g. name, gender, age and accident location) is

recorded. However, other parties, such as law

enforcement, could combine EDR data with the

type of personally identifying data routinely

acquired during a crash investigation.

Information on license for free and open-source

software used in your vehicle can be found on

the data carrier in your vehicle document wallet

and with updates on the following website:

MBUSA will not share EDR data with others with‐

out the consent of the vehicle owner or, if the

vehicle is leased, without the consent of the les‐

see. Exceptions to this representation include

responses to subpoenas by law enforcement; by

federal, state or local government; in connection

with or arising out of litigation involving MBUSA

or its subsidiaries and affiliates; or, as required

by law.

http://www.mercedes-benz.com/opensource

General notes -> Data storage for Your Mercedes GLC Class SUV First generation (2015-2021)

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