General notes -> Reporting safety defects for Your Mercedes GLC Class SUV First generation (2015-2021)

General notes 27  
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For the following, always have your vehicle  
checked at an authorized Mercedes-Benz Cen‐  
ter:  
laws and safety standards pertaining to  
motor vehicles  
98 Vanderhoof Avenue  
Toronto, Ontario M4G 4C9  
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safety-relevant works  
service and maintenance work  
Problems with your vehicle  
Reporting safety defects  
USA only:  
The following text is published as required of  
manufacturers under Title 49, Code of U.S. Fed‐  
eral Regulations, Part 575 pursuant to the  
"National Traffic and Motor Vehicle Safety Act of  
1966".  
If you believe that your vehicle has a defect  
which could cause a crash or could cause injury  
or death, you should immediately inform the  
National Highway Traffic Safety Administration  
(NHTSA) in addition to notifying Mercedes-Benz  
USA, LLC.  
If NHTSA receives similar complaints, it may  
open an investigation, and if it finds that a safety  
defect exists in a group of vehicles, it may order  
a recall and remedy campaign. However, NHTSA  
cannot become involved in individual problems  
between you, your dealer, or Mercedes-Benz  
USA, LLC.  
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If you should experience a problem with your  
vehicle, particularly one that you believe may  
affect its safe operation, we urge you to contact  
an authorized Mercedes-Benz Center immedi‐  
ately to have the problem diagnosed and recti‐  
fied. If the problem is not resolved to your satis‐  
faction, please discuss the problem again with  
an authorized Mercedes-Benz Center or, if nec‐  
essary, contact us at one of the following  
addresses:  
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repair work  
modifications as well as installations and  
conversions  
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work on electronic components  
Mercedes‑Benz recommends a Mercedes‑Benz  
service center.  
Correct use of the vehicle  
In the USA:  
If you remove any warning stickers, you or others  
could fail to recognize certain dangers. Leave  
warning stickers in position.  
Observe the following information in particular  
when driving your vehicle:  
Mercedes-Benz USA, LLC  
Customer Assistance Center  
One Mercedes-Benz Drive  
Sandy Springs, GA 30328  
In Canada:  
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the safety notes in this manual  
technical data for the vehicle  
traffic rules and regulations  
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Mercedes-Benz Canada, Inc.  
Customer Relations Department  
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28 General notes  
To contact NHTSA, you may call the Vehicle  
Safety Hotline toll-free at 1-888-327-4236  
(TTY: 1-800-424-9153) (inside the USA), go to  
trator, NHTSA, 400 Seventh Street, SW., Wash‐  
ington, DC 20590, USA.  
technical information about the vehicle's operat‐  
ing state, component loads, maintenance  
requirements and technical events or malfunc‐  
tions.  
In general, this information documents the state  
of a component part, a module, a system or the  
surroundings such as:  
QR code for rescue card  
The QR code is secured in the fuel filler flap and  
on the opposite side on the B-pillar. In the event  
of an accident, rescue services can use the QR  
code to quickly find the appropriate rescue card  
for your vehicle. The current rescue card con‐  
tains the most important information about your  
vehicle in a compact form, e.g. the routing of the  
electric lines.  
Further information on vehicle safety can be  
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Operating status of system components (e.g.  
fill levels, battery status, tire pressure)  
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Further information can be obtained at http://  
Status messages concerning the vehicle or  
Limited Warranty  
its individual components (e.g. number of  
wheel revolutions/speed, longitudinal accel‐  
eration, lateral acceleration, display of fas‐  
tened seat belts)  
NOTE Damage to the vehicle arising  
from violation of these operating instruc‐  
tions.  
*
Data storage  
Electronic control units  
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Malfunctions or faults in important system  
components (e.g. lights, brakes)  
Information on events leading to vehicle  
damage  
System reactions in special driving situations  
(e.g. airbag deployment, intervention of sta‐  
bility control systems)  
Ambient conditions (e.g. temperature, rain  
sensor)  
Damage to the vehicle can arise from viola‐  
tion of these operating instructions.  
This damage is not covered either by the  
Mercedes-Benz implied warranty or by the  
New‑ or Used-Vehicle Warranty.  
Electronic control units are installed in your vehi‐  
cle. Some of these are necessary for the safe  
operation of your vehicle, while some assist you  
when driving (driver assistance systems). In  
addition, your vehicle provides comfort and  
entertainment functions, which are also made  
possible by electronic control units.  
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Follow the instructions in these operat‐  
ing instructions on proper operation of  
your vehicle as well as on possible vehi‐  
cle damage.  
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Electronic control units contain data memories  
which can temporarily or permanently store