Get Safety -> Emergency or assistance call Guide for Peugeot 5008 SUV Third Generation (2024-2025)

Safety

Pedestrian horn (Hybrid,

Rechargeable hybrid or

Electric)

Emergency or assistance

call

► To make an emergency call manually, press

button 1 for more than 2 seconds.

The lit indicator lamp and a voice message

confirm that the call has been made to the

emergency services*¹.

This system alerts pedestrians that the vehicle

is approaching (Electric), when driving in

allelectric (Hybrid) or in Electric driving mode

(Rechargeable hybrid).The pedestrian horn

operates once the vehicle is moving and at

speeds of up to 19 mph (30 km/h), in forward or

reverse gear.This function cannot be

deactivated.

The eCall (SOS) system immediately locates

your vehicle and puts you in contact with the

appropriate emergency services**².

► Pressing again immediately cancels the

request.

The indicator lamp flashes while the vehicle

data is being sent, and then remains lit when

communication is established.

eCall (SOS)

ASSISTANCE

Malfunction

eCall (SOS)

In the event of a malfunction, this

warning lamp lights up on the instru-

ment panel.

In the event that a serious accident is

detected by the sensors built into the

vehicle, such as the airbag control unit, an

emergency call is made automatically.

eCall (SOS) Your vehicle may be fitted with the

eCall (SOS) system either as standard or as an

option.

The eCall (SOS) system provides direct contact

to the emergency services and is fully built

into the vehicle. This contact is made either

automatically via the sensors built into the

vehicle, or by pressing button 1.

Have it checked by a PEUGEOT dealer or a

qualified workshop.

The eCall (SOS) system is a public service

of general interest and is free-of-charge.

According to the country of sale, the eCall (SOS)

system corresponds to the systems PE112,

ERAGLONASS, 999, etc.

The eCall (SOS) system is activated by default.

In accordance with the general conditions of use of the service, available from dealers and subject to technological and technical limitations.

Depending on the geographic coverage provided by the "eCall (SOS)" and "ASSISTANCE" systems.

The list of countries covered and the telematic services provided is available from dealers or on the website for your country.

Safety

Operation of the system

Data processing

Data storage

– Upon switching on the ignition, the indicator

lamp lights up for a few seconds and then goes

out: the system is operating correctly.

– The indicator lamp flashes red: emergency

battery is flat. This will be recharged after a few

minutes' driving.

– The indicator lamp is fixed red: system

malfunction. The emergency and assistance call

services may not work.

– If the indicator lamp does not light up when

the ignition is turned on, this is also a system

malfunction.

If the problem persists, contact a qualified

workshop as soon as possible.

All processing of personal data by

Data contained in the system’s memory is

not accessible from outside the system until a

call is made. The system is not traceable and

is not continuously monitored in its normal

operating mode.

The data in the system's internal memory is

automatically and continuously erased. Only

the vehicle’s three most recent locations,

necessary for the normal functioning of the

system, are stored.

the eCall (SOS) function complies with

the framework for protection of personal

information established by Regulation

2016/679 (General Data Protection

Regulation - GDPR) or by UK GDPR

(Data Protection, Privacy and Electronic

Communications) Regulations 2019 and

Directive 2002/58/EC of the European

Parliament and the Council, and in particular,

seeks to protect the vital interests of the data

subject, in accordance with Article 6 (1) d)

GDPR.

When an emergency call is triggered, the

data log is stored for no more than 13 hours.

The processing of personal data is strictly

limited to the purpose of handling the eCall

(SOS) function used with the "112" single

European emergency call number.

Access to data

You have the right of access to data and

as appropriate to request the rectification,

erasure or restriction of processing of any

personal data not processed in accordance

with the provisions of GDPR. Third parties

to which data has been disclosed shall

be notified of any rectification, erasure or

restriction carried out in compliance with

the corresponding GDPR, unless it proves

impossible or involves a disproportionate

effort.

You also have the right to lodge a

complaint with the respective data protection

supervisory authority.

If you want to claim your above-mentioned

rights please contact us per email at:

privacyrights@stellantis.com.

The malfunction of the system does not

prevent the vehicle from driving.

The eCall (SOS) function is only able

to collect and process the following data

relating to the vehicle: vehicle identification

number, vehicle type (passenger vehicle or

light commercial vehicle), fuel type or power

source, three most recent locations and

direction of travel, number of passengers

and a timestamped log file of the automatic

activation of the system and its timestamp.

The recipients of the processed data are the

emergency call handling centres designated

by the relevant national authorities in the

territory in which they are located, enabling

priority routing and handling of calls to the

"112" emergency number.

When an onboard system update is being

performed, the eCall (SOS) function is not

available.

For more information regarding our contact

details please take a look at our Privacy &

Cookies Policy on the brand's website.

Safety

– The status of the seat belts of all the

occupants (fastened/unfastened).

– The contact or intensity of pressure exerted on

the pedal(s) engaged by the driver.

– The speed of the vehicle.

ASSISTANCE

During an update to the vehicle's on-board

telematics system, the ASSISTANCE

system will be unavailable.

► If the vehicle breaks down, press button 2 for

more than 2 seconds to request assistance

(confirmed by a voice message*³).

– The status of some driving and manoeuvring

aids systems.

If you benefit from the Peugeot Connect

Packs offer with the SOS and Assistance

Pack included, there are additional services

available to you in your personal space, via

the website for your country.

For information about the SOS and

Assistance Pack, please refer to the general

conditions for these services.

► Pressing again immediately cancels the

request.

The following are not recorded by the system:

– Data on normal driving conditions, in other

words data not directly related to the event.

– Personal data on the driver and any other

occupants.

Privacy mode allows you to manage the

level of sharing (data and/or location)

between your vehicle and PEUGEOT.

It can be configured in the Settings touch

screen application.

– The geographical location of the vehicle at the

time of the event.

The reading of data recorded by the system

requires the following:

– Access to the interior of the vehicle or to the

system.

Event Data Recording

system

If you purchased your vehicle outside the

PEUGEOT dealer network, you are invited

to have a dealer check the configuration of

these services and, if desired, modify it as

required. In a multilingual country, services

can be configured to use the official national

language of your choice.

And

(Depending on country of sale)

– Special equipment that can be purchased from

the manufacturer BOSCH (www.BoschCDRTool.

com).

Aside from the vehicle Manufacturer, other

parties such as law enforcement agencies may

access this data in order to analyse the event.

This vehicle is fitted with an accident data

recording system, also called Event Data

Recorder (EDR).

This system gathers and records certain vehicle

data over a short period (a few seconds) before,

during and after an event such as an accident or

collision.

In order to gain a better understanding of

the circumstances surrounding the event, this

system records how the vehicle’s various

systems are operating at the time of the event,

including:

For technical reasons and in particular to

improve the quality of telematics services

provided to customers, the Manufacturer

reserves the right to carry out updates to the

vehicle's on-board telematics system at any

time.

Electronic stability control

(ESC)

The electronic stability control programme

includes the following systems:

– Any deployment of a restraint system (e.g.

airbag, seat belt).

– Anti-lock braking system (ABS) and Electronic

brake force distribution (EBFD).

Depending on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems and the official national language chosen by the owner of

the vehicle.

The list of countries covered and the telematic services provided is available from dealers or on the website for your country.

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Safety -> Emergency or assistance call for Your Peugeot 5008 SUV Third Generation (2024-2025)

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