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2022-2025 Volkswagen Touran 4 Door Driver assist systems User Manual

MY CAR USER MANUAL

Driver assist systems for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

With the DSG®  
®
automated transmission, it may no longer be possible to drive in reverse gear in some cases.  
In all cases, have theDSG®  
®
automated transmission checked immediately by suitably qualified professionals. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Vehicle is not moving even when a drive gear is engaged  
If the vehicle does not move in the desired direction, the system may not have engaged the drive position correctly.  
1. Press the brake pedal and select the drive position again.  
2. If the vehicle still does not move in the desired direction, there is a system malfunction. See an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility for assistance to have the system checked.  
NOTICE  
If the vehicle rolls with the engine off and the selector lever in position for a long period of time or at high speed,  
the DSG®  
®
automated transmission will be damaged.  
● Do not allow the vehicle to roll for a long period of time or at high speed with the engine off and in thegear, e.g.  
in the case of towing.  
NOTICE  
If the transmission gets too hot or overheats, this may lead to increased wear or damage to the component.  
● Drive faster than approx. 20 km/h(approx. 12 mph) or immediately stop the vehicle safely the first time the  
vehicle indicates that the transmission is overheating.  
● Stop the vehicle safely as soon as possible and switch off the engine if the message and audible warning are  
repeating approximately every 10 seconds.  
● Let the transmission cool down.  
● Only start driving again when the audible warning is no longer sounding.  
● Avoid starting the vehicle and driving slowly, like at walking speed, while the transmission is overheated.  
Information about braking assistance systems  
Braking assistance systems can stabilize the vehicle in critical driving or braking situations and increase driving safety.  
The driver is always responsible for safe driving →  
.
—If a braking assistance system is regulating, continue braking with the necessary force.  
— If necessary, steer the vehicle.  
WARNING  
Braking assistance systems cannot replace the driver's attention and can only operate within the limitations of the  
system. Fast driving on icy, slippery, or wet roads, as well as following the vehicle ahead too closely, may impair the  
vehicle stability and cause you to lose control of the vehicle. If you are careless, there is a risk of accidents, serious  
injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Do not take any  
risks.  
● Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.  
● Always use suitable tires, as driving stability depends on the tires' ability to grip the road.  
—ESC  
, ABS and ASR only function correctly when all four wheels have the intended tires→  
.
243  
—If the ABS  
malfunctions, the ESC, ASR and EDL also fail.  
When the ignition is switched on, the condition of the braking functions is automatically checked. The indicator lights  
will come on briefly and then turn off. If an indicator light remains on permanently, there is a malfunction. Contact an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
The effectiveness of the ESC  
may be reduced considerably if other components and systems that affect driving dynamics have not been  
maintained correctly or are malfunctioning. This applies especially to changes to the suspension and unapproved  
rim/tire combinations. Accidents and serious or fatal injuries could result.  
● Ensure that conversion and modifications to the vehicle are only performed by an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility.  
● Always use suitable tires, as driving stability depends on the tires' ability to grip the road.  
Electronic Stability Control (ESC)  
ESC  
is regulating the vehicle to reduce the risk of skidding and improve driving stability → . The indicator light  
flashes yellow.  
Anti-Slip Regulation (ASR)  
ASR  
is regulating the vehicle to reduce the risk of the wheels spinning. The indicator light flashes yellow.  
ASR  
reduces drive power at wheels that are spinning and adapts the drive power to the road conditions. ASR makes it  
easier to start, accelerate, and drive up hills →  
.
Anti-Lock Brake System (ABS)  
ABS  
prevents the wheels from locking during braking so that the vehicle can be steered →  
.
Brake Assist System (BAS)  
BAS  
can help to reduce the vehicle braking distance. When the driver presses the brake pedal quickly in emergency  
situations, BAS increases braking force →  
.
Electronic Differential Lock (EDL and XDL)  
EDL  
automatically applies the brakes to a wheel that starts spinning and transfers the drive power to the other driving  
wheels.  
XDS  
244  
is an extension of the electronic differential lock, and improves traction with braking support to help keep the vehicle  
in its lane.  
Multi Collision Brake  
If the airbag control module has detected a collision in an accident situation, the Automatic Post-Collision Braking  
System automatically brakes the vehicle.  
Requirements for automatic braking:  
✓ You are not pressing the accelerator pedal.  
Brake booster  
The braking support only functions when the engine is running and it enhances the pressure applied to the brake  
pedal by the driver.  
If the brake booster is not in operation or the vehicle is being towed, you will need to press the brake pedal harder  
because the lack of braking assistance will increase the braking distance →  
WARNING  
(→ Braking assistance systems).  
Driving without the brake booster or when the brake booster's system function is limited can increase the braking  
distance significantly. This may lead to accidents resulting in serious or fatal injuries.  
● Never stop the engine or switch the ignition off while the vehicle is moving.  
● Press the brake pedal harder if the brake booster does not work or the vehicle is being towed.  
● Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.  
Switching the braking support system on and off  
Driving situations  
In order to avoid risks, the braking assistance systems should not be switched off under normal conditions→  
.
WARNING  
When ESC  
is switched off, the risk of the vehicle swerving is significantly higher. The vehicle can be difficult for inexperienced  
drivers to handle at high speeds. Accidents and serious or fatal injuries could result.  
● Do not take any risks.  
Switching on and off  
1. Open the vehicle settings of the Infotainment system (→ Vehicle settings menu).  
2. Open the settings for parking systems.  
3. Select the function.  
If the setting is no longer being used, you should completely switch off the braking assistance system again→  
.
ASR Off  
It can be helpful to switch offASR  
when the vehicle is driven on loose ground or when “rocking” the vehicle out of place because it is stuck →  
.
245  
ASR  
manually switched off. The yellow indicator light turns on.  
1. Depending on the vehicle equipment, confirm the selection in the instrument cluster.  
Troubleshooting  
Brake Booster Malfunction  
The yellow indicator light turns on.  
A message is displayed for a few seconds.  
1. Press the brake pedal harder, as the reduced braking assistance will increase the braking distance.  
2. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility.  
ABS failure or malfunction  
The yellow indicator light turns on.  
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility.  
The vehicle can be braked withoutABS  
.
ESC malfunction  
The yellow indicator light turns on.ESC  
has been switched off.  
There is a fault or malfunction.  
1. Switch the ignition off and on.  
2. Drive a short distance at a speed of approximately 15 km/h(approximately 9 mph) to 20 km/h (approximately  
12 mph).  
3. If the indicator light stays on, contact a suitably qualified professional. Volkswagen recommends contacting  
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Noises in the braking assistance systems  
When the braking assistance systems are actively regulating, the brake pedal may move or noises may occur.  
1. Continue braking with the necessary force and steer the vehicle as required.  
WARNING  
If the brake warning light comes on together with the indicator light, the regulating function of theABS  
could be malfunctioning. This can cause the rear wheels to lock when braking. This could cause you to lose control  
of the vehicle and lead to accidents with serious or fatal injuries.  
● Drive at low speed to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to  
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have the brake system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
● Avoid sudden braking or driving maneuvers.  
WARNING  
If the indicator light does not turn off, or comes on during the journey, theABS  
is not working correctly. The vehicle can only be stopped with the normal brakes. If the ABS is restricted, this may  
lead to accidents causing damage to the vehicle and serious or fatal injuries.  
● Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Introduction  
Via the driving modes, the driver can adapt various properties of vehicle systems to the current driving situation,  
the desired driving comfort, and for an economic driving style. The suspension, steering, drive, and the air  
conditioner are some of the vehicle systems that can be adjusted.  
Different driving modes are available depending on the vehicle equipment. The influence of vehicle systems on the  
individual driving modes depends on the vehicle equipment.  
Vehicles with adaptive chassis control (DCC)  
During the drive, the adaptive chassis control (DCC  
) adapts the suspension damping to the current ground and driving situation. TheDCC also incorporates the  
suspension tuning of the selected driving mode.  
Some settings can be saved in the driver personalization user profiles and will change when the user profile is  
switched.  
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Selecting the driving mode  
The driving mode can be selected when the ignition is switched on and the vehicle is stationary or while driving.  
If you select a driving mode while driving, the vehicle systems, except forDrive, will be switched over to the new  
driving mode immediately.  
1. When the traffic situation allows it, briefly take your foot off the accelerator pedal to enable the newly selected  
driving mode to be applied to the Drive vehicle system as well.  
Selecting a driving mode via the MODE button  
Fig. 1 In the center armrest: Diving Mode Selection MODE  
button.  
1. Press  
→ fig. 1.  
2. To select driving modes, press  
again or tap the desired driving mode in the Infotainment system.  
If the Normal driving mode is selected, theLED  
in the MODE button will remain switched off, depending on the version.  
Displaying information about the driving mode  
1. To display additional information about the selected driving mode, tap in the Infotainment system.  
Selecting the Custom driving mode  
1. Press  
.
2. Select Custom in the Infotainment system.  
3. To open the Individual menu, tap Adjust.  
WARNING  
Adjusting driving modes while driving can distract from traffic. This can cause accidents and serious or fatal injuries.  
● Always drive attentively and responsibly.  
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Driving mode properties  
The Eco driving mode switches the vehicle to fuel-efficient operation and supports the driver with an fuel-  
saving driving style. The transmission automatically shifts to E in the Eco driving mode.  
The Comfort driving mode provides a comfort-oriented vehicle setup and is suited for long trips, for example.  
The driving mode is only available in vehicles withDCC  
.
The Normal driving mode shows the basic settings of the vehicle systems and offers a balanced calibration, for  
example for everyday use.  
The Sport driving mode gives the driver a sporty feel. If theSport driving mode is selected, vehicles with an  
automatic transmission switch to S.  
With the Custom driving mode, you can adapt individual vehicle systems according to your preferences.  
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Standard behavior of the driving mode and the vehicle systems  
The Normal driving mode represents the basic settings for the vehicle systems when the ignition is switched on.  
Behavior of the driving mode when switching the ignition off and on  
If you switch the ignition off and then on again, the previously selected driving mode remains selected.  
Behavior of the Drive vehicle system when the ignition is switched off and on  
The settings for theDrive vehicle system are reset to theNormal driving mode settings when you switch the ignition  
off and on again.  
The other vehicle systems will retain their settings.  
You can change theDrive vehicle system back to the preferred driving mode.  
1. Select your desired driving mode again.  
Or: In order to reactivate the settings in theSport driving mode, move the automatic transmission selector lever  
backwards into driving mode S.  
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Troubleshooting  
Adaptive chassis control malfunction  
The yellow indicator light turns on.  
The message Fault: Damper control may appear in the instrument cluster display.  
1. Contact a suitably qualified professional to have the system inspected. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
The driving mode or the vehicle systems do not behave as expected  
1. Pay attention to the standard behavior of the driving mode and the vehicle systems (→ Driving Mode Selection).  
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General driver information  
Anticipatory driving  
An inconsistent driving style increases consumption. When the driver actively pays attention to traffic, this can  
prevent frequent acceleration and braking maneuvers. Maintaining enough distance to the vehicle driving ahead  
helps you to drive with better anticipation.  
Avoiding Harsh Acceleration  
Excessively high speeds increase the rolling resistance and air resistance and with that, the power needed to move  
the vehicle. Never drive at the maximum vehicle speed.  
Checking tire pressures  
Low tire pressures cause wear as well as increased rolling resistance of tires, and this increases consumption. Use  
tires with optimal rolling resistance.  
Adapt the tire pressures to the load:  
— Follow the specifications on the tire pressure label (→ Tire pressure).  
—Tire Pressure Monitoring System (→ Tire Pressure Monitoring System).  
—Tire pressure monitoring system (→ Tire Pressure Monitoring System).  
Warming up the engine  
Driving short distances too frequently may cause foreign matter such as condensation to collect in the engine oil and  
cause increased engine wear.  
If the driving behavior leads to an increased collection of foreign matter in the engine oil, a corresponding message  
appears in the instrument cluster display. If you are warming up the engine, wait until the operating temperature is  
reached and the message disappears.  
At low outside temperatures, it may take longer until the engine has warmed up and the operating  
temperature is reached. This is normal and not a cause for concern.  
Using synthetic engine oil  
Full synthetic engine oils with a low viscosity reduce the frictional resistance in the engine and distribute significantly  
better and faster when cold-starting the engine.  
WARNING  
Not paying attention to road traffic can cause accidents and serious or fatal injuries.  
● Always comply with the applicable driving regulations and speed limits and think ahead while driving.  
● Take regular breaks on long drives. You should take a break at least every two hours.  
WARNING  
Alcohol, drugs, medication, and prescription narcotics can considerably impair perception, reaction times, and  
driving safety, which can result in loss of vehicle control. This can cause accidents and serious or fatal injuries.  
● Do not drive under the influence of alcohol, drugs, medication or prescription narcotics.  
WARNING  
If you drive at high speed and without sufficient safety distance, accidents and serious or fatal injuries can result.  
● Always adapt your speed and remain a safe distance to vehicles driving ahead according to the visual, weather,  
252  
road, and traffic conditions.  
Breaking in the engine  
A new engine needs to be broken in during the first approx. 1500 km(approx. 1000 miles). All moving parts should  
be able to work together. During the first few hours of operation, the engine has a higher internal friction than it  
will later.  
Up to approx. 1000 km (approx. 600 miles)  
—Avoid harsh acceleration.  
—Do not use more than two thirds of the maximum engine RPM.  
—Do not drive with a trailer.  
Between approx. 1000 and 1500 km (approx. 600 and 1000 miles)  
1. Increase the speed and engine RPM gradually.  
The driving style during the first approx. 1500 km(approx. 1000 miles) also affects the engine's quality. To reduce  
engine wear and increase the possible mileage, the engine should be driven at moderate engine speeds even after  
that – especially when the engine is cold.  
New tires and brake pads must be carefully broken  
in.  
NOTICE  
Driving at too low an RPM can cause increased wear and damage to the engine.  
● Do not drive at an insufficient engine speed.  
● Downshift if the engine stops running “smoothly”.  
If the new engine is broken in gently, its service life is increased while, at the same time, reducing engine  
oil consumption.  
253  
Gear recommendation  
Fig. 1 Gear recommendation on the instrument cluster  
display.  
A
B
Currently selected gear.  
Recommended gear for you to select.  
Depending on the vehicle equipment, a recommendation to select a fuel-saving gear can be displayed as a number in  
the instrument cluster while you are driving → fig. 1.  
Vehicles with an automatic transmission: To do this, the transmission must be in the tiptronic program.  
If the optimal gear is currently selected, no gear recommendation is made. The gear that is currently selected is  
displayed.  
CAUTION  
The gear recommendation is simply an aid and cannot replace the driver's attention and responsibility. Selecting an  
unsuitable gear for the driving situation may lead to accidents and injuries.  
● Always select the correct gear for the relevant driving situation, such as when overtaking or driving uphill.  
Information for cleaning the particulate filter  
The engine management system detects that the particulate filter is becoming clogged and helps to regenerate the  
particulate filter by actively recommending a gear. In this instance, as an exception, it may be necessary to drive with  
a higher engine speed (→ Particulate filter).  
An optimally selected gear helps to save  
fuel.  
For vehicles with manual transmission, the gear recommendation display is turned off when you press the  
clutch pedal. For vehicles with automatic transmission, the gear recommendation display is turned off when  
you leave the tiptronic position.  
254  
Eco tips  
The correct driving style can help to reduce consumption, pollution, and wear on the engine, brakes, and tires. The  
following tips will help you conserve the environment and your money.  
Fig. 1 Fuel consumption in l/100 km (mpg) for two  
different environmental temperatures.  
Using the freewheel function  
Vehicles with an automatic transmission: If neither the accelerator nor the brake pedal is pressed in the selector  
lever position, the vehicle will roll (“coasting feature”) using virtually no energy.  
Energy-Saving Shifting  
Early upshifting at an engine speed of approx. 2000 rpm saves energy. Do not wait as long as possible to upshift  
gears and avoid high engine speeds.  
—Vehicles with manual transmission: Shift from first to second gear immediately after starting to drive.  
— Vehicles with an automatic transmission: Accelerate slowly and avoid using the kick-down function.  
—Pay attention to the gear recommendation (→ Gear recommendation).  
—If possible, use the  
driving mode.  
Reducing to idle speed  
Start driving immediately at low speeds. When stationary for a long time, do not shift to idle, but rather stop the  
engine, for example when in a traffic jam or at a railroad crossing.  
On vehicles with an activated start-stop system, the engine can turn off automatically when the vehicle is stopped  
and when stationary.  
Refuel in moderation  
A full fuel tank increases the vehicle weight. A fuel tank that is half to three-quarters full is best suited for city  
driving.  
Avoid short trips  
A cold engine has a very high consumption rate. The optimal operating temperature is only reached after several  
kilometers (miles). When outside temperatures are very low, for example in winter, the consumption is much higher  
255  
than average → fig. 1. Plan trips economically and combine short trips.  
Have maintenance performed regularly  
Regular maintenance is required for fuel-efficient driving and increases the service life of the vehicle.  
Removing unnecessary weight  
Clearing out the luggage compartment, for example by removing empty crates or unneeded child restraints, can  
reduce consumption.  
To keep the vehicle's air resistance as low as possible, remove attachments after use.  
Saving energy  
The alternator, which is powered by the engine, generates power for the electrical equipment, such as the air  
conditioner, window heating, or ventilation. Saving energy is simple, for example:  
—When temperatures are high, air out the vehicle before driving and drive short distances with the windows open.  
Then turn on the climate control system.  
—Switch off comfort consumers that are not required.  
NOTICE  
If the vehicle rolls down mountains or hills in neutral , the transmission is not lubricated. This can cause the  
automatic transmission to overheat and can damage it.  
● Never leave the vehicle in neutral gear, especially when the engine is stopped.  
An authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide you with more  
information about correct maintenance and replacement parts that are particularly energy efficient, such  
as new tires.  
In driving situations when less power is required, the engine cylinders can deactivate automatically on  
vehicles with Active Cylinder Management (ACT  
), depending on the vehicle equipment. When the engine is switched off, no fuel is injected into the relevant  
cylinders, meaning that overall fuel consumption is reduced.  
Driving a loaded vehicle  
Heed the following for good vehicle handling when the vehicle is loaded:  
—Stow all cargo securely .  
—Accelerate with extra care and caution.  
—Avoid sudden braking and driving maneuvers.  
—Brake earlier than usual.  
—If necessary, read and heed the information about roof racks (→ Roof rack).  
—If necessary, note the information about driving with a trailer .  
WARNING  
Sliding loads can considerably impair the driving stability and safety of your vehicle, and increase the braking  
distance when you brake hard or perform emergency braking. This can cause accidents and serious or fatal injuries.  
● Correctly secure the load to prevent it from sliding.  
● Use suitable tie-downs or securing straps on heavy objects.  
● Engage the rear seat backrests and, if necessary, the adjustable rear seats securely.  
256  
Driving with an open trunk lid  
Driving with an open trunk lid can be especially dangerous. Secure all objects and the open trunk lid correctly.  
Sufficient precautions must be taken to reduce the amount of poisonous exhaust that enters the vehicle.  
WARNING  
If driving with the trunk lid unlocked or open, loose objects can fall out of the vehicle and injure other road users.  
This can cause accidents and serious or fatal injuries.  
● Always drive with the trunk lid closed.  
● Store all objects in the luggage compartment securely.  
● Always drive carefully and anticipate upcoming traffic situations.  
● Avoid abrupt or sudden driving and braking maneuvers because the open trunk lid can move in an uncontrolled  
manner.  
● If there is a roof rack with cargo on the trunk lid, always remove it before driving with an open trunk lid.  
WARNING  
Objects protruding from the luggage compartment change the vehicle length and may possibly endanger other road  
users. This can cause accidents and serious or fatal injuries.  
● Follow the legal regulations.  
● Mark objects sticking out of the luggage compartment so they will be visible to others on the road.  
● Never use the trunk lid to secure or wedge objects.  
WARNING  
Among other substances, engine exhaust gases contain carbon monoxide, an odorless and colorless poisonous gas.  
If driving with the trunk lid open, poisonous exhaust may enter the vehicle interior, leading to a loss of  
consciousness, carbon monoxide poisoning, accidents and serious or fatal injuries.  
● To prevent poisonous exhaust from entering the vehicle, always drive with the trunk lid closed.  
● Close all windows.  
● Close the power sunroof.  
● Switch off recirculation mode.  
● Open all the air vents in the instrument panel.  
● Switch the blower to the highest blower level.  
● Always drive with the trunk lid closed if the load can be transported with the trunk lid closed.  
NOTICE  
Opening the trunk lid changes the height and possibly the length of the vehicle. This can cause damage to the  
vehicle if driving carelessly.  
● Be aware of the changed outer dimensions, such as when driving through underpasses.  
257  
Driving through water on roads  
Note the following to reduce the risk of vehicle damage when driving through water, for example on flooded roads:  
— The water must not be any higher than the bottom of the vehicle body→  
—Do not driver faster than walking speeds.  
.
—Never stop the vehicle, drive in reverse, or stop the engine in water.  
—Oncoming vehicles create waves that can raise the water level for your vehicle enough that it is not safe to drive  
through.  
—Always manually deactivate the start-stop system when driving through water .  
WARNING  
When driving through water, mud, slush, etc., the braking effect may be delayed due to damp or icy brake rotors  
and brake pads in the winter, and this can extend the braking distance. This could cause a loss of vehicle control,  
accidents and serious or fatal injuries.  
● Perform careful braking maneuvers to dry and remove ice from the brakes.  
● Do not endanger road users or disregard legal regulations during braking maneuvers.  
● Avoid abrupt and sudden braking maneuvers directly after driving through water.  
NOTICE  
Driving through water can greatly damage or corrode parts of the vehicle, e.g. electronics.  
● Never drive through salty water.  
● Using fresh water, immediately rinse any parts of the vehicle that may have come into contact with salty water.  
● Protect electronic components against contact with water.  
258  
Operating the vehicle in different countries and continents  
Approval regulations  
The vehicle was manufactured by the factory for a specific country and meets those requirements and approval  
regulations that were valid at the time of vehicle manufacture →  
.
If the vehicle will be used temporarily or for a brief period in another country, then read and observe the  
following information.  
Safety standards and regulations  
Some countries have special safety standards and regulations that differ from the vehicle configuration. Volkswagen  
recommends obtaining information about legal regulations from an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility before driving in other countries.  
Selling in other countries  
If the vehicle is sold in another country or will be used for an extended period in another country, then the applicable  
legal regulations in that country must be observed.  
Certain equipment may need to be installed or removed and functions may need to be deactivated. The scope and  
types of service may also be affected. This particularly applies if the vehicle is being operated for an extended period  
in a different climate region.  
Functions of the Infotainment system  
Due to the many different frequency bands around the world, the Infotainment system installed at the factory may  
not function in other countries.  
Volkswagen is not responsible for damage to the vehicle caused by substandard fuel, insufficient service, or  
not using Volkswagen Genuine parts.  
Volkswagen is not responsible if the vehicle does not meet all of the applicable legal requirements in other  
countries and continents.  
WARNING  
At high altitudes, the air density is lower. Due to the reduced air density, engine power may be reduced and when in  
operation for extended periods at high altitudes, vehicle components may be damaged. Lower engine power can  
result in accidents, e.g. when overtaking, and may result in serious or fatal injuries.  
● Before driving abroad, obtain information from a suitably qualified professional, particularly for altitudes above  
3000 m (around 9843 ft) above sea level. Volkswagen recommends contacting an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility.  
259  
Introduction  
Depending on the vehicle equipment, the vehicle has driver assistance systems that increase driving convenience.  
Some of these driver assistance systems use sensors or cameras (hereafter referred to as the “sensor system”) that  
are not or only partially visible to you.  
The sensors and cameras visually detect the vehicle's surroundings ultrasonically or by using radar waves.  
Installed sensor systems  
Depending on the vehicle equipment, the following sensor systems may be installed:  
—Radar sensor in the front of the vehicle.  
—Radar sensors in the rear of the vehicle.  
—Camera behind the windshield.  
—Ultrasonic sensors in the front of the vehicle.  
—Ultrasonic sensors in the rear of the vehicle.  
You can find information on the relevant installation location in the vehicle overviews  
.
WARNING  
The driver assistance systems are not a replacement for the driver's attention and work only within their system  
limitations. The driver assistance systems cannot detect all driving situations and may not provide warnings or react,  
or may provide warnings or react with a delay, or may provide warnings or react in a way that is not desired. If you  
are careless, there is a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Be aware of the limits of the sensor system and the system limitations of the individual systems.  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● Be prepared to override or interrupt automatic interventions at all times.  
● Pay attention to indicators in the instrument cluster display and respond to the displays accordingly when the  
traffic situation allows.  
● Do not use driver assistance systems if you suspect a problem or damage.  
260  
Limits of the sensor system  
Limits of the radar sensor  
Driver assistance systems that use radar sensors may not respond, may offer a delayed response or may respond in  
an unexpected way in the following situations:  
—When driving in poor weather conditions, such as heavy rain, snow or heavy spray.  
—When driving through construction zones, tunnels or toll stations.  
—When driving on winding roads, for example, mountain roads  
—In front of bumps or dips in the road  
—When driving off-road  
—When driving in parking ramps  
—When driving on roads with embedded metal objects, such as railroad tracks  
—When driving on gravel roads  
—In complex driving situations, such as traffic islands.  
—Following a violent impact affecting components within the range of the radar sensors, e.g. following a rear-end  
collision.  
—The radar sensors are obscured, dirty, misaligned or damaged.  
Limits of the camera behind the windshield  
Driver assistance systems that use the camera behind the windshield may not respond, may offer a delayed response  
or may respond in an unexpected way in the following situations:  
—In front of bumps or dips in the road  
—When driving in construction zones  
—When driving off-road  
—When driving in poor weather conditions, such as heavy rain, snow, fog or heavy spray and poor road conditions.  
—In low-lying sun, darkness or if there is glare from oncoming vehicles.  
—The camera is not available due to long exposure to direct sunlight or high ambient temperatures.  
—The camera field of view is obscured, dirty or damaged.  
—The camera is misaligned.  
Delayed reaction  
If the sensor system is exposed to environmental conditions that limit its function, the driver assistance systems may  
only be able to detect this with a delay. Therefore, the display that indicates that functions are impaired may be  
delayed when you first start driving or while driving.  
Limits in certain driving situations  
261  
Fig. 1 Driving around curves.  
The sensor system always measures straight ahead. Therefore, on tight curves, vehicles may be detected by mistake  
or vehicles driving ahead may not be detected.  
Fig. 2 Narrow vehicle.  
Vehicles that are driving close to your vehicle but outside the sensor range, such as motorcycles, cannot be detected.  
Fig. 3 Changing lanes.  
Vehicles that change to your lane close in front of your vehicle cannot be detected. This also applies to vehicles with  
attachments exceeding the vehicle dimensions.  
Specific system limitations  
In addition to the limits of the sensor system, every driver assistance system has additional system limitations linked  
to their function. Please also note these:  
—Adaptive Cruise Control(ACC) (→ Adaptive Cruise Control (ACC)).  
—Predictive cruise control (→ Predictive cruise control).  
—Autonomous Emergency Braking (Front Assist) (→ Autonomous Emergency Braking (Front Assist)).  
—Lane Assist (→ Lane Keeping System (Lane Assist)).  
—Comfort drive Travel Assist (→ Comfort drive Travel Assist).  
—Emergency Assist (→ Emergency Assist).  
—Lane Change System (Side Assist) (→ Lane Change System (Side Assist)).  
—Advanced Road Sign Display (→ Advanced Road Sign Display).  
Troubleshooting  
No forward sensor range or limited forward sensor range  
Parts of the sensor systems in the front of the vehicle have limited availability or are not available. The yellow symbol  
and a message are displayed for a few seconds.  
—The sensor areas are dirty or the sensor system's view is limited due to weather conditions, such as snow, or from  
detergent residue or coatings. Clean the sensor areas in the front of the vehicle and clean the windshield  
(→ Vehicle care).  
—The sensor areas are impaired by attachments, decorative frames on license plate holders, or labels. Keep the areas  
262  
around the sensor system clear (→ Accessories and replacement parts).  
—The sensor system is misaligned or damaged, for example as a result of damage to the front of the vehicle or the  
windshield. Check if there is noticeable damage (→ Accessories and replacement parts).  
—Painting work was carried out on or structural modifications were made to the front of the vehicle or the  
windshield (→ Repairs and technical modifications).  
—Malfunction or fault. Stop the engine and restart.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
If the sensor range is restricted, driver assistance systems may not be available or only to a limited extent.  
Refer to the other indicator lights of the driver assistance systems (→ Symbols in the instrument cluster).  
Additional information may be displayed in the vehicle status, depending on the malfunction (→ Vehicle  
settings menu).  
Introduction  
The cruise control system helps to maintain a set speed.  
Speed range  
The cruise control system is available at speeds above approximately 20 km/h(approximately 15 mph) when driving  
forward.  
Driving with the Cruise Control System  
You can override the stored speed at any time, for example, to pass another vehicle. The regulation function is  
paused while the vehicle accelerates and then resumes the stored speed.  
Displays  
If the cruise control system is switched on, the instrument cluster display indicates the saved speed and the status of  
the cruise control system.  
One of the following indicator lights will light up, depending on the driving situation:  
Cruise control system is switched on, speed regulation active.  
Cruise control system is switched on, speed regulation inactive.  
If no speed is stored, the instrument cluster display shows  
instead of the speed.  
Changing gear  
Pressing the clutch pedal pauses the regulation function. It resumes automatically after changing gear.  
Driving downhill  
The vehicle cannot maintain the saved speed in all driving situations. Always be ready to apply the brakes.  
1. Downshift before traveling downhill for extended periods.  
This will enable you to utilize the engine braking effect and reduce the load on the brakes.  
WARNING  
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If it is not possible to drive safely with enough distance and a constant speed, using the cruise control system may  
cause accidents and serious injuries or even death.  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions. The driver is always responsible for the speed of the vehicle.  
● Never use the cruise control system when visibility is poor, when there is not enough distance, or when roads are  
steep, winding, flooded, or slippery, for example from snow, ice, moisture, or gravel.  
● Never use the cruise control system when driving off-road or on unpaved roads.  
Operating the cruise control system  
Fig. 1 Left side of the multi-function steering wheel.  
Switching on  
1. Press the  
button.  
No speed is saved. At this stage, the limiter will not yet start regulating your speed.  
Starting the regulation function  
1. Press the  
button while driving.  
The cruise control system saves and controls the current speed.  
Setting the speed  
You can adjust the saved speed while the cruise control system is regulating the speed:  
+ 1 km/h (1 mph):  
Press the  
button.  
button.  
- 1 km/h (1 mph):  
Press the  
+ 10 km/h (5 mph):  
Press the button. Pressing for the first time changes to the next-largest tens digit(km/h) or fives digit (mph).  
- 10 km/h (5 mph):  
Press the button. Pressing for the first time changes to the next-smallest tens digit(km/h) or fives digit  
(mph).  
To change the stored speed at a continuous rate, press and hold the or button.  
Your vehicle will adjust its current speed by accelerating but it will not actively brake.  
264  
Canceling the regulation function  
1. Press the  
or  
button briefly.  
Or: Press the brake pedal.  
The vehicle speed remains stored in the system.  
Resuming the regulation function  
1. Press the  
button.  
The cruise control system resumes and maintains the saved speed.  
WARNING  
There is the risk of an accident if you inadvertently resume at the saved speed or if the saved speed is too fast for  
the current road, traffic, or weather conditions. This may result in serious injury or even death.  
● Check whether the saved speed is suitable for the current road, traffic, or weather conditions before you resume  
the cruise control system.  
● Switch off the cruise control system if you do not require it.  
Switching off  
1. Press and hold the button.  
The cruise control system is switched off and the saved speed is deleted.  
Switching to the speed limiter  
1. Press the  
button.  
2. Select the speed limiter in the instrument cluster display.  
The cruise control system is switched off.  
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or  
the turn signal and high beam lever.  
Troubleshooting  
Cruise control system malfunction  
Malfunction. The yellow indicator light turns on.  
1. Switch off the cruise control system and seek assistance from an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
The regulation function is canceled automatically  
—You have been pressing the clutch pedal for a long time.  
—The vehicle has exceeded the stored speed for an extended period.  
—No gear is engaged for driving forward.  
265  
—Brake assistance systems, for example ASR or ESC, are active.  
—The vehicle has been braked by Autonomous Emergency Braking(Front Assist).  
—If the problem persists, switch off the cruise control system and seek assistance from an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Introduction  
The speed limiter helps you to ensure that you do not exceed a speed that you have previously saved.  
Speed range  
The speed limiter is available at speeds above approx. 30 km/h(approx. 20 mph) when driving forward.  
Driving with the speed limiter  
You can interrupt the limit set by the speed limiter at any time by fully pressing the accelerator pedal beyond the  
point of resistance. When you exceed the saved speed, the green indicator light will come on and a warning chime  
may sound. The vehicle speed remains stored in the system.  
Once your driving speed falls below the saved speed, the speed limiter will automatically begin regulating your speed  
again.  
Displays  
If the speed limiter is switched on, the instrument cluster display shows the saved speed and the status of the speed  
limiter.  
One of the following indicator lights will light up, depending on the driving situation:  
Speed limiter switched on, regulation active.  
Speed limiter switched on, regulation not active.  
Driving downhill  
The vehicle cannot maintain the saved speed in all driving situations. Always be ready to apply the brakes.  
1. Downshift before traveling downhill for extended periods.  
This will enable you to utilize the engine braking effect and reduce the load on the brakes.  
WARNING  
Using the speed limiter in adverse weather conditions is dangerous and can result in accidents and serious or fatal  
injuries.  
● Always adapt your speed to the visibility, weather, road and traffic conditions. The driver is always responsible for  
the speed of the vehicle.  
● Do not drive at top speed unless necessary.  
● Never use the speed limiter when driving on slippery surfaces, e.g. due to hydroplaning, snow, ice, leaves.  
● To prevent unintended regulation, switch off the speed limiter if you do not need it.  
266  
Operating the speed limiter  
Fig. 1 Left side of the multi-function steering wheel.  
Switching on  
1. Press the  
button.  
No speed is saved. At this stage, the limiter will not yet start regulating your speed.  
Starting the regulation function  
1. Press the  
button while driving.  
Your current speed will be saved as the top speed.  
Setting the speed  
You can adjust the saved speed as follows:  
+ 1 km/h (1 mph):  
Press the  
button.  
button.  
- 1 km/h (1 mph):  
Press the  
+ 10 km/h (5 mph):  
Press the button. Pressing for the first time changes to the next-largest tens digit(km/h) or fives digit (mph).  
- 10 km/h (5 mph):  
Press the button. Pressing for the first time changes to the next-smallest tens digit(km/h) or fives digit  
(mph).  
To change the stored speed at a continuous rate, press and hold the or button.  
Canceling the regulation function  
1. Press the  
or  
button.  
The vehicle speed remains stored in the system.  
Resuming the regulation function  
267  
1. Press the  
button.  
Switching off  
1. Press and hold the button.  
This switches off the speed limiter and the saved speed is deleted.  
Switching to other driver assistance systems  
Depending on the vehicle equipment, you can switch to the following driver assistance systems:  
—Cruise Control System.  
—Adaptive Cruise Control (ACC  
).  
1. Press the  
button.  
2. Select the system you require on the instrument cluster display.  
This switches off the speed limiter.  
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or  
the turn signal and high beam lever.  
Troubleshooting  
Speed limiter not available  
Malfunction or fault. The yellow indicator light turns on.  
1. Stop the engine and restart.  
2. If the problem persists, switch off the speed limiter and seek assistance from suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
The regulation function is canceled automatically  
—ESC  
is switched off.  
—The brakes are overheated. Let the brakes cool down and check the function again.  
—If the problem persists, switch off the speed limiter and seek assistance from suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
For safety reasons, the speed limiter will only switch off completely once you release the accelerator pedal or switch  
off the system manually.  
268  
Introduction  
Adaptive Cruise Control(ACC) maintains your selected speed. When the vehicle approaches a vehicle driving ahead,  
the ACC adjusts the speed automatically and maintains your set distance to the vehicle driving ahead.  
Does this vehicle have ACC?  
If there is a button on the left-hand side of the multi-function steering wheel, the vehicle hasACC  
.
Speed range  
You can set a speed of between 20 km/h(15 mph) and 210 km/h (130 mph). The maximum speed that you can set  
may be lower, depending on the vehicle equipment and country.  
Driving with ACC  
You can override theACC  
system at any time. The regulation function is canceled when you apply the brakes. When you accelerate, the  
regulation function is paused while accelerating and then resumed with the speed set.  
If a trailer is hitched,ACC  
is less dynamic.  
Driver intervention request  
If automatic deceleration by theACC  
is not sufficient or the system limits are reached, the ACC will prompt you – with a message in the instrument  
cluster – to also apply the brakes. The red warning light will also turn on and a warning tone will sound. Take  
over steering and be ready to brake.  
WARNING  
ACC  
is not a replacement for the driver's attention and works only within the system limitations. ACC cannot detect all  
driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are  
careless, there is a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Observe the system limitations (→ Adaptive Cruise Control (ACC)).  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the  
deceleration by ACC  
is not sufficient.  
●
● Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.  
269  
Special driving situations  
The functions described below depend on the vehicle equipment and are not available in all countries.  
Predictive ACC  
If the vehicle has a Dynamic Road Sign Display,ACC  
can adjust the speed to recognized speed limits and adjust the route history .  
Passing  
If you activate the left turn signal(for left-hand drive vehicles, the right turn signal)to overtake, the ACC  
will accelerate the vehicle and reduce the distance from the vehicle ahead. Your selected speed will not be exceeded  
during this.  
If the ACC  
does not detect a vehicle ahead after changing lanes, then the ACC will accelerate the vehicle up to the selected  
speed.  
Stop-and-go traffic  
ACC  
can brake vehicles with automatic transmissions to a stop and hold them stationary. ACC remains active, and the  
instrument cluster display shows ACC is readyfor a few seconds.  
Vehicles with comfort drive Travel Assist:You can extend this time by continuing to hold the steering wheel.  
As long asACC  
remains active, the vehicle will automatically move again once the vehicle driving ahead starts and if no obstacle has  
been detected.  
Extend drive-readiness or reactivate:  
1. Press the  
button.  
Or: Vehicles with comfort drive Travel Assist:Take hold of the steering wheel again.  
Driving off when drive-readiness has ended and the vehicle driving ahead has already started moving:  
1. Press the  
Or: briefly press the accelerator pedal.  
The ACC  
button.  
does not stay active in the following scenarios:  
—The stationary phase lasts several minutes.  
—The driver door is opened.  
—The ignition is switched off.  
WARNING  
If ACC is readyappears in the instrument cluster display and the vehicle driving ahead starts to move, your vehicle  
will start driving automatically. The vehicle may not be able to detect obstacles in the vehicle's path when this  
happens. This may cause accidents and serious injuries.  
● Check the vehicle's path every time before you start driving and brake the vehicle if necessary.  
Right-side passing restriction (left-hand drive vehicles: left-side passing restriction)  
270  
Fig. 1 In the instrument cluster display: slower vehicle  
detected in the left lane (general example).  
Vehicles with right lane passing prevention:If the ACC  
detects a slower vehicle in the left lane (for left-hand drive vehicles, in the right lane), the ACC will brake gently within  
the limits of the system and prevent you from overtaking illegally. The function is available from approx. 80 km/h  
(approx. 50 mph).  
Vehicles without right-side passing restriction:Stop the regulation function when driving on roads with multiple  
lanes if vehicles are driving slowly in the passing lane.  
ACC system limitations  
Limits of the sensor system  
ACC  
detects driving situations using the radar and ultrasonic sensors in the front of the vehicle and the camera behind the  
windshield. The radar sensor has a range of up to approx. 120 m (approx. 400 ft).  
WARNING  
If you use the ACC  
in situations outside system limitations, accidents and serious injuries may result and legal regulations may be  
violated.  
● Be aware of the limits of the sensor system (→ Sensor system) and stop the regulation function in the specified  
situations.  
Unrecognizable objects  
ACC  
only detects vehicles that are moving in the same direction or are stationary. The following will not be detected:  
—Pedestrians  
—Animals  
—Vehicles crossing the street or oncoming vehicles  
—Other stationary obstacles  
Stationary vehicles  
271  
Fig. 1 Stationary vehicle.  
Up to a speed of approx. 60 km/h(approx. 37 mph), ACC  
only responds to stationary vehicles to a limited extent if a stationary vehicle is detected as such and there is enough  
space to brake the vehicle you are driving behind the stationary vehicle within the system limitations of the ACC. ACC  
does not perform emergency braking → fig. 1.  
The reaction to stationary vehicles depends on the vehicle equipment and is not available in all countries.  
Switching ACC on and off  
Fig. 1 Left side of the multi-function steering wheel.  
Switching on  
1. Press the  
ACC  
button.  
is not yet functioning.  
Starting the regulation function  
1. Press the  
ACC  
button while driving forward.  
saves the current speed and maintains the set distance. If the current speed is outside the specified speed  
range, the ACC adjusts the minimum speed when driving too slowly or the maximum speed when driving too  
quickly.  
Relevant braking assistance systems are also activated (→ Braking assistance systems).  
The following indicator lights may turn on depending on the driving situation:  
ACC  
is regulating – no vehicle ahead detected.  
272  
ACC  
is regulating – vehicle ahead detected.  
ACC  
is not regulating – no vehicle is detected driving ahead.  
ACC  
is not regulating – a vehicle is detected driving ahead.  
Canceling the regulation function  
1. Press the  
button briefly.  
Or: press the brake pedal while driving.  
If the respective indicator light for the driving situation lights up gray, the speed and distance are saved.  
If a relevant braking assistance system is deactivated, the control will be canceled automatically (→ Braking  
assistance systems).  
Resuming the regulation function  
1. Press the  
ACC  
button.  
assumes the last set speed and the last set distance. The instrument cluster display shows the set speed, and  
indicator lights turn on corresponding to the driving situation.  
Switching off  
1. Press and hold the button.  
The set speed is deleted.  
Switching to the speed limiter  
1. Press the  
button.  
2. Select the speed limiter in the instrument cluster display.  
ACC  
is switched off.  
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or  
the turn signal and high beam lever.  
Adjusting the ACC settings  
Setting the distance  
273  
Fig. 1 In the instrument cluster display: set distance during  
control (general example).  
You can set the distance at five levels from very short to very long:  
1. Press the button.  
2. Press the or button.  
Or: Press the button repeatedly until the preferred distance is set.  
1
The instrument cluster display shows the selected level→ fig. 1  
. Heed the country-specific regulations for  
minimum distance.  
The control always starts in the gear that the respective user had set at the end of the last journey.  
If ACC  
is not regulating, the set distance and the vehicle will not be highlighted on the instrument cluster display.  
Setting the speed  
You can adjust the stored speed within the specified speed range using the buttons on the multi-function steering  
wheel as follows:  
+ 1 km/h (1 mph):  
Press the  
button only while ACC  
is regulating the speed.  
- 1 km/h (1 mph):  
Press the  
button only while ACC  
is regulating the speed.  
+ 10 km/h (5 mph):  
Press the button. Pressing for the first time changes to the next-largest tens digit(km/h) or fives digit (mph).  
- 10 km/h (5 mph):  
Press the button. Pressing for the first time changes to the next-smallest tens digit(km/h) or fives digit  
(mph).  
To change the stored speed at a continuous rate, press and hold the or button.  
WARNING  
ACC  
cannot detect all driving situations correctly. If the vehicle is less than the minimum distance from the vehicle ahead  
and the difference in speed between the vehicle ahead and your own vehicle is so great that the speed deceleration  
from the ACC is not sufficient, there is a risk of a rear end collision. This may result in serious injury or even death.  
● Always be ready to apply the brakes yourself.  
274  
● To override the predictive cruise control and Adaptive Cruise Control(ACC), press the accelerator pedal. In this  
case, ACC  
will not brake automatically.  
●
● Heed the country-specific regulations regarding minimum distance.  
● Always set a longer distance when there is rain, snow, or poor visibility.  
Adjusting the regulation function system settings  
You can influence how dynamicallyACC  
takes control:  
—Vehicles with Driving Mode Selection:  
Select the desired driving mode.  
—Vehicles without Driving Mode Selection:  
Select the desired driving mode in the Assistance systems menu in the Infotainment system.  
Some settings can be saved in the driver personalization user profiles and change automatically when profiles  
are switched.  
Troubleshooting  
ACC is not available  
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.  
—The radar sensor is dirty. Clean the radar sensor (→ Vehicle care).  
—The visibility of the radar sensor is limited due to weather conditions, such as snow, or from soap residue or  
coatings. Clean the radar sensor (→ Vehicle care).  
—Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the  
area around the radar sensor (→ Accessories and replacement parts).  
—The radar sensor is misaligned or damaged, for example as a result of damage to the front of the vehicle. Check if  
there is noticeable damage (→ Accessories and replacement parts).  
—Malfunction or fault. Stop the engine and restart.  
—Painting work was carried out on or structural modifications were made to the front of the vehicle (→ Repairs and  
technical modifications).  
—The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or  
Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
ACC is not functioning as expected  
—The radar sensor is dirty. Clean the radar sensor (→ Vehicle care).  
—The ultrasonic sensors are dirty, obscured or damaged. Clean the ultrasonic sensors (→ Vehicle care).  
Clear the area around the ultrasonic sensors and check if there is noticeable damage (→ Accessories and  
replacement parts).  
—The system limitations are not adhered to (→ Adaptive Cruise Control (ACC)).  
—The brakes are overheating, and the regulation function has been automatically canceled. Let the brakes cool  
275  
down and check the function again.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Additional information may be displayed in the vehicle status, depending on the malfunction (→ Vehicle  
settings menu).  
The Adaptive Cruise Control cannot start  
Make sure the following requirements are met:  
—Vehicles with manual transmission: A forward gear other than first gear is engaged and the vehicle speed is at  
least 25 km/h (16 mph).  
—Vehicles with an automatic transmission: A gear is engaged for driving forward.  
—The brake lights on the vehicle are functioning.  
—The brake lights on the electronically connected trailer are functioning.  
—ESC  
is not regulating.  
—The brake pedal is not being pressed.  
Unusual noises during automatic braking  
This is normal and not a cause for concern.  
Introduction  
Predictive cruise control adapts the vehicle's speed to known speed limits and to the road layout ahead(e.g. bends,  
intersections and roundabouts).  
Predictive cruise control is an extension ofACC  
and uses the Dynamic Road Sign Display system and the navigation data from the Infotainment system.  
Predictive cruise control depends on the vehicle equipment and is not available in all countries.  
WARNING  
Predictive cruise control is not a replacement for the driver's attention and works only within the system limitations.  
Predictive cruise control cannot detect all enforced maximum speed limits and may not react, or may react with a  
delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and  
death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for the stored speed  
of the vehicle.  
● Observe the system limitations (→ Predictive cruise control).  
● Always adapt your speed to the visibility, weather, road and traffic conditions.  
● Keep the navigation data up to date.  
● Always observe the maximum permissible speed.  
● Note that the speeds regulated by the system do not necessarily conform to your driving style.  
Also observe the system limitations of and information on  
ACC  
.
276  
The system will also use navigation data if the vehicle does not have a navigation system. Keep the navigation  
data up to date (→ Navigation). Please contact suitably qualified professionals if you have any questions.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
System Limitations of Predictive Cruise Control  
Beside the system limitations of the Dynamic Road Sign Display system and the system limitations of theACC  
, predictive cruise control also has the following additional, system-based limitations:  
—Predictive cruise control only detects road signs that display a speed limit. In particular, predictive cruise control  
does not detect priority rules or traffic lights.  
—Road signs that display a speed limit indirectly, such as city limit signs, are only detected on the basis of the  
navigation data.  
—The predictive cruise control function is not available on roads that are either not included or not mapped with  
complete accuracy in the navigation data.  
—If a speed limit is announced on the basis of the navigation data but not detected by the Dynamic Road Sign  
Display, the announced speed is reset to the speed last saved.  
—Predictive cruise control cannot take over speeds below the minimum speed (→ Adaptive Cruise Control (ACC)).  
Functional limitations  
In the following situations, the predictive cruise control may not change the speed, may change it with a delay or in a  
way that is not desired:  
—Dynamic Road Sign Display is malfunctioning. No speed limit is displayed in the instrument cluster display.  
— Road signs are not being detected or are not being detected correctly.  
—The navigation data are out of date.  
—You are driving without route guidance.  
—You deviate from the route calculated by the navigation system.  
—The position of the vehicle cannot be determined correctly due to inaccurate GPS data.  
277  
Activating the predictive cruise control  
You can set the events to which the vehicle should respond:  
—Response to road layout.  
—Response to permissible speed.  
In the Infotainment system:  
1. Open the Assistance systems menu.  
2. Select Adaptive Cruise Control (ACC  
).  
3. Configure the desired setting.  
If you have activated at least one event, predictive cruise control will be automatically switched on as well whenACC  
is switched on.  
278  
Driving with predictive cruise control  
Driving with Route Guidance  
If you drive with route guidance, predictive cruise control will adjust the speed to the route you have entered in the  
system.  
Driving without Route Guidance  
If you drive without route guidance, predictive cruise control will adjust the speed to the most likely route.  
Displays  
As soon as the system detects a speed limit or is going to reduce your speed due to the road layout, a notification  
appears in the instrument cluster display. This message shows the reason and the speed to which the vehicle will  
adjust.  
Adjustment due to a speed restriction.  
Adjustment due to a bend.  
Adjustment due to an intersection.  
Adjustment due to a roundabout.  
If the speed is adjusted due to a speed limit, the detected speed will be saved as a new desired speed. If the speed is  
adjusted due to the road layout, the vehicle will accelerate to the previously saved preferred speed afterwards.  
Cornering speed notifications depend on the driving mode .  
To cancel speed adjustment  
During the notification:  
1. Press the  
button.  
During the adjustment:  
1. Press the  
button.  
Bringing forward the speed adjustment  
As soon as a higher speed than the currently saved speed is shown in the instrument cluster display, you can bring  
forward the speed adjustment:  
1. Press the button.  
The vehicle will accelerate to the detected speed.  
Adjusting the speed shown  
The speed shown can only be adjusted when controlled due to speed restrictions.  
+ 1 km/h (1 mph):  
Press the  
button only while ACC is regulating.  
279  
- 1 km/h (1 mph):  
Press the  
button only while ACC is regulating.  
+ 10 km/h (5 mph):  
Press the button.  
Pressing for the first time changes to the next-largest tens digit(km/h) or fives digit (mph).  
- 10 km/h (5 mph):  
Press the button.  
Pressing for the first time changes to the next-smallest tens digit(km/h) or fives digit (mph).  
If you adjust the speed shown in the notification too far, the predictive cruise control will be canceled.  
If a speed limit is detected, the predictive cruise control system will adjust the saved speed, even if the  
ACC  
is deactivated. However, it does not take control.  
If a speed limit on a highway is lifted, the recommended speed will automatically be saved as the preferred  
speed. However, if a higher speed than the recommended speed was previously saved on a highway with no  
speed limit, this saved speed will be applied instead of the recommended speed.  
Troubleshooting  
A notification shows that the predictive speed limit control is currently unavailable or is  
not available in your country  
1. If the message is displayed over a longer period and predictive cruise control is available in your country, seek  
assistance from suitably qualified professionals. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Additional information may be displayed in the vehicle status, depending on the malfunction (→ Vehicle  
settings menu).  
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Introduction  
Front Assist can recognize impending forward collisions and warn the driver. In addition, the system can provide  
support when braking and initiate an automatic braking maneuver.  
The Front Assist system can help to avoid accidents but cannot replace the driver's attention.  
Front Assist works solely within the system limitations. Warning times vary depending on the Traffic Situation and  
the driving behavior.  
Range of functions  
Front Assist includes the following additional functions, depending on the vehicle equipment and the country:  
—Pedestrian Monitoring.  
—Cyclist Monitoring.  
The functions named are automatically active if Front Assist is switched on.  
Recognizable objects  
Autonomous Emergency Braking (Front Assist) can recognize the following objects, depending on the vehicle  
equipment and the country:  
—Vehicles.  
—Bikes.  
— Pedestrians.  
Driving with Front Assist  
You can cancel automatic braking interventions by moving the steering wheel or pressing the accelerator pedal.  
Automatic braking  
Front Assist can brake the vehicle to a stop. The vehicle will not be held at a stop after that. Press the brake pedal.  
The brake pedal feels more firm during an automatic braking maneuver.  
WARNING  
Front Assist is not a replacement for the driver's attention and works only within the system limitations. Front Assist  
cannot detect all driving situations and may not react, may react with a delay, or may react in a way that is not  
desired. If you are careless, there is a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Observe the system limitations (→ Autonomous Emergency Braking (Front Assist)).  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● Consider interrupting automatic Autonomous Emergency Braking(Front Assist) interventions if necessary.  
● When Front Assist warns you, brake the vehicle immediately or maneuver around the obstacle, depending on the  
driving situation.  
● If you are unsure which functions are included with your vehicle depending on the vehicle equipment and country,  
consult suitably qualified professionals before starting your journey. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
281  
Warning levels and braking support  
Speed ranges  
Front Assist assists in these maximum speed ranges:  
—Response to vehicles: Approx. 5 km/h (approx. 3 mph) to approx. 250 km/h (approx. 155 mph).  
—Response to bikes: Approx. 5 km/h (approx. 3 mph) to approx. 250 km/h (approx. 155 mph).  
—Response to pedestrians: Approx. 5 km/h(approx. 3 mph) to approx. 85 km/h (approx. 53 mph).  
The support system can involve an advance warning, an immediate warning, automatic braking or braking support. A  
distance warning may also be displayed.  
Influencing factors  
Whether and in which speed range Autonomous Emergency Braking(Front Assist) reacts to the named objects is  
dependent on the following factors:  
—Type of object.  
—Movement direction of the object.  
—Speed of the object.  
—Speed of the vehicle.  
The work area can therefore be limited if the vehicle approaches an object very quickly and thus has little time to  
react.  
Furthermore, not all warning levels are passed through in all situations. Depending on the speed, there may not be,  
for example, an advance warning or immediate warning, but rather an automatic braking maneuver that occurs  
straight away, so as to best protect the detected object.  
Distance warning  
Front Assist detects if there is a safety hazard from following the vehicle ahead too closely.  
The indicator light turns on. Increase the distance.  
Advance warning  
Front Assist detects a possible collision and prepares the vehicle for possible emergency braking.  
A warning tone sounds and the warning light turns on. Apply the brakes or maneuver to avoid the collision.  
Immediate warning  
If you do not respond to the advance warning, the brakes may be applied briefly to indicate the increasing risk of a  
collision. Apply the brakes or maneuver to avoid the collision.  
Automatic braking  
Autonomous Emergency Braking (Front Assist) can brake the vehicle automatically in several stages of increasing  
braking force. Reducing the vehicle speed may help to reduce the damage resulting from a collision.  
Braking support  
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If the system detects that you are not braking enough before an impending collision, Front Assist can increase the  
braking force and thus help to reduce the risk of a collision. The braking support is only active as long as you are  
firmly pressing the brake pedal.  
Front Assist system limitations  
Limits of the sensor system  
Front Assist detects driving situations using a radar sensor in the front of the vehicle. The radar sensor has a range of  
up to approx. 120 m (approx. 400 ft).  
Observe the limits of the radar sensor (→ Sensor system). Always be attentive and intervene yourself if  
necessary!  
After starting the vehicle  
Autonomous Emergency Braking is not available or availability is limited directly after starting the vehicle or  
after restarting the system. During this time, the white indicator light in the instrument cluster display comes  
on.  
Unrecognizable objects  
Autonomous Emergency Braking (Front Assist) may not react or may react with a delay to the following objects:  
—If there are oncoming vehicles or vehicles crossing the street  
—Stationary or oncoming pedestrians; generally no reaction to people without Pedestrian Monitoring.  
—Stationary or oncoming cyclists; also no reaction to cyclists crossing the road without Cyclist Monitoring.  
—Pedestrians and cyclists who are not detected as such, for example because they are fully or partially hidden.  
Functional limitations  
In addition to the situations specified in the sensor system limitations, Front Assist may not react, may react with a  
delay, or may react in a way that is not desired in the following situations, among others:  
—When driving in reverse  
—If ASR  
is manually switched off.  
—If ESC  
is regulating.  
—If multiple brake lights on the vehicle are malfunctioning.  
—If there is a malfunction in at least one brake light on an electrically connected trailer.  
—If the vehicle is accelerating very quickly or the accelerator pedal is pressed all the way down.  
—In unclear traffic situations, for example if vehicles driving ahead are braking quickly or are turning  
—If Front Assist is malfunctioning  
Switching off Front Assist  
Depending on the system, Front Assist may not be suitable in the following situations and must be switched off if  
they occur →  
:
—If the vehicle is not being driven on public roads, for example during off-road driving or on a racetrack.  
—If the vehicle is being towed or transported  
283  
—If add-ons such as auxiliary headlights cover the radar sensor.  
—If the radar sensor is malfunctioning  
—Following a violent impact affecting components within the range of the radar sensor, e.g. following a rear-end  
collision.  
—If there are multiple unwanted activations  
WARNING  
Using Front Assist in these situations may result in accidents and serious or fatal injuries.  
● Switch off Front Assist in the specified situations.  
Using Front Assist  
When you switch on the ignition, Front Assist with all of its equipment- and country-dependent functions is  
automatically switched on.  
However, Front Assist is not available or its availability is restricted while the white indicator light is turned on.  
Volkswagen recommends always leaving Front Assist and distance warning switched on. For exceptions to this, see  
(→ Autonomous Emergency Braking (Front Assist)).  
Switching on and off  
If the vehicle is stationary, you can manually switch Autonomous Emergency Braking(Front Assist) on and off.  
In the instrument cluster display:  
1. Press the  
button.  
2. Switch Autonomous Emergency Braking on or off.  
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or  
the turn signal and high beam lever.  
In the Infotainment system:  
1. Open the Assistance systems menu.  
2. Switch Autonomous Emergency Braking on or off in the corresponding submenu.  
If you switch off Front Assist, the advance warning and distance warning will also be switched off. The yellow  
indicator light turns on in the instrument cluster display.  
Settings  
If Front Assist is switched on, you can switch the distance warning on and off in the assistance systems menu of the  
Infotainment system, depending on the vehicle equipment and country. It will always initially be set according to  
your previous journey.  
284  
Troubleshooting  
Autonomous Emergency Braking starts  
The white indicator light comes on.  
—Autonomous Emergency Braking (Front Assist) is temporarily not available or has limited availability. After driving  
straight for a short distance, Autonomous Emergency Braking is available again and the indicator light goes out. If  
the vehicle does not drive, the indicator light stays on.  
Autonomous Emergency Braking (Front Assist) not available or has limited availability  
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.  
—The radar sensor is dirty. Clean the radar sensor (→ Vehicle care).  
—The visibility of the radar sensor is limited due to weather conditions, such as snow, or from soap residue or  
coatings. Clean the radar sensor (→ Vehicle care).  
—Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the  
area around the radar sensor (→ Accessories and replacement parts).  
—The radar sensor is misaligned or damaged, for example as a result of damage to the front of the vehicle. Check if  
there is noticeable damage (→ Accessories and replacement parts).  
—Painting work was carried out on or structural modifications were made to the front of the vehicle (→ Repairs and  
technical modifications).  
—The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or  
Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
—The system limitations are not adhered to (→ Autonomous Emergency Braking (Front Assist)).  
—If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Front Assist is not functioning as expected or has been triggered multiple times  
unnecessarily  
—The sensor system does not work properly. Check remedial measures for non-availability or limited availability→  
Autonomous Emergency Braking (Front Assist) not available or has limited availability.  
—The system limitations are not adhered to (→ Autonomous Emergency Braking (Front Assist)).  
—If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
285  
Introduction  
Lane Assist helps the driver to stay in a lane, within the system limitations. This function is not suitable for, and not  
designed for, autonomously keeping your vehicle in a lane.  
If the system detects that the vehicle is coming too close to a lane marker, Lane Assist warns the driver with  
corrective steering. The driver can override the corrective steering at any time.  
Speed range  
Lane Assist is ready to take control(active system status) when a lane marking is detected within the system limits  
between approx. 65 km/h (approx. 40 mph) and approx. 215 km/h (approx. 135 mph).  
WARNING  
Lane Assist is not a replacement for the driver's attention and works only within the system limitations. Lane Assist  
cannot detect all driving situations and may not react, may react with a delay, or may react in a way that is not  
desired. If you are careless, there is a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for keeping the  
vehicle within the lane.  
● Observe the system limitations (→ Lane Keeping System (Lane Assist)).  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● Always keep your hands on the steering wheel so that you are prepared to steer at any time.  
● Override immediately by steering if the system intervenes when it should not.  
● Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly when the  
traffic situation allows.  
286  
Lane Assist system limitations  
Limits of the sensor system  
Lane Assist detects lane markings with the camera behind the windshield.  
Observe the limits of the camera (→ Sensor system). Always be attentive and intervene yourself if  
necessary!  
Lane markings not detected or not correctly recognized  
Lane Assist does not correctly detect all lane markings. If lane markings are not detected or if markings are  
incorrectly detected as lane markings, Lane Assist may fail to intervene when it should or may intervene when not  
desired. In addition to the situations specified in the camera limitations, this may also occur in the following  
situations, among others:  
—If lane markings are not present.  
—When the driving style is very dynamic.  
—When not on highways or well-developed roads.  
—On poor road surfaces, road structures or objects.  
—In the event of reflections or dazzling effects.  
Always be attentive and intervene yourself if necessary by overriding unwanted interventions by the system  
immediately. Temporarily switch off Lane Assist if required.  
Lane Assist not ready to take control  
Lane Assist is not ready to take control(system status inactive) under the following conditions:  
—The Electronic Stability Control (ESC  
) is switched off orESC Sport is active.  
— The vehicle speed is below approx. 60 km/h(approx. 35 mph) or above approx. 215 km/h (approx. 135 mph).  
—Lane Assist has not detected a lane marking.  
—If lanes and curves are too narrow.  
—Temporarily, when the driving style is very dynamic.  
—When the driver oversteers during a system intervention.  
—During an intervention by Autonomous Emergency Braking(Front Assist).  
Lane Assist is not ready to take control on at least one side in the following situations:  
—When the turn signals are switched on in the direction of the intended lane change.  
—On the inside of a bend that you are deliberately driving around well on the inside.  
287  
Driving with Lane Assist  
Switching on and off  
Depending on the country, Lane Assist always switches on after switching on the ignition. You can also switch Lane  
Assist on or off manually and view the current condition.  
In the instrument cluster display:  
1. Press the  
button.  
2. Switch Lane Assist on or off.  
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or  
the turn signal and high beam lever.  
In the Infotainment system:  
1. Open the Assistance systems menu.  
2. Switch Lane Assist on or off in the corresponding submenu.  
Depending on the country, if you switch off Lane Assist, the yellow indicator light will come on in the  
instrument cluster.  
If there is a system malfunction, Lane Assist may turn off  
automatically.  
Displays  
Fig. 1 In the instrument cluster display: Lane Assist  
displays.  
1
2
3
Lane marking detected. The system is ready to monitor on the indicated side.  
Lane marking detected. The system is monitoring on the indicated side.  
The system is not ready to monitor on the indicated side.  
Depending on the driving situation, one of the following indicator lights will light up in the instrument cluster:  
System switched on, inactive and not ready to take control.  
System active and ready to take control on at least one side.  
288  
System taking action on the side shown(corrective steering intervention).  
If Travel Assist is actively controlling, there will not be any steering intervention and no Lane Assist  
display.  
Driver intervention request  
If there is no steering activity, an indicator in the instrument cluster display will be displayed and audible warnings  
will sound.  
If you do not respond to this, Emergency Assist will be activated, depending on the vehicle equipment.  
If a corrective steering intervention is performed for an extended period, an indicator will be displayed in the  
instrument cluster display and audible warnings will also be sound regardless of the steering activity.  
Steering wheel vibration  
You can select theSteering wheel vibration option in the Assistance systems menu in the Infotainment system. If you  
select this option, the steering wheel will vibrate if Lane Assist is active and you drift onto a road lane marking that  
the system has detected.  
Troubleshooting  
Lane Assist not available  
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.  
—The camera field of view is dirty. Clean the windshield (→ Vehicle care).  
—The camera's view is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the  
windshield (→ Vehicle care).  
—The camera's view is limited by attachments or stickers. Keep the area around the camera field of view clear  
(→ Accessories and replacement parts).  
—The camera is misaligned or damaged, for example as a result of damage to the windshield. Check if there is  
noticeable damage (→ Accessories and replacement parts).  
—The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight.  
Lane Assist will be available once the camera is available again. Stop the engine and restart.  
—Malfunction or fault. Stop the engine and restart.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
It can take a few seconds once the ignition has been switched on for a system fault to be  
recognized.  
If Lane Assist is not available, Travel Assist is not available  
either.  
The system is functioning differently than expected  
1. Do not mount any objects on the steering wheel.  
289  
Introduction  
Thanks to the comfort drive Travel Assist, within the system limitations, the vehicle can maintain a distance, which  
has been preselected by the driver, to the vehicle in front and hold the preferred position within the lane (adaptive  
lane guidance).  
Does this vehicle have Travel Assist?  
The vehicle has Travel Assist, if the  
button on the multi-function steering wheel is available.  
Speed range  
You can set a speed of between 20 km/h(15 mph) and 210 km/h (130 mph). This speed range may vary depending on  
the country.  
Travel Assist system limitations  
Travel Assist detects driving situations using the same sensor technology as the Adaptive Cruise ControlA(CC  
) and Lane Keeping System (Lane Assist).  
Note the system limitations and information regarding  
ACC  
and Lane Assist. Always pay attention and intervene yourself if necessary!  
Driving with Travel Assist  
Travel Assist automatically regulates the speed and steers the vehicle. Within the system limitations, Travel Assist can  
also bring the vehicle to a halt behind a stopping vehicle and drive on again.  
You can override the Travel Assist regulation function at any time.  
Displays  
Fig. 1 In the instrument cluster display: Display during  
active control.  
1
2
Adaptive lane guidance is active.  
Set distance, no vehicle recognized in front.  
Indicator lights on the instrument cluster display show the Travel Assist status, depending on the vehicle equipment:  
290  
Travel Assist active, Adaptive Cruise Control and adaptive lane guidance active.  
Travel Assist inactive, Adaptive Cruise Control(ACC) active and adaptive lane guidance inactive.  
Travel Assist deactivated, no regulation.  
Driver intervention request  
If you remove your hands from the steering wheel, the system will ask you to take over the steering wheel after a few  
seconds with a message in the instrument cluster display and with audible warnings.  
If you do not respond, the system warns you with a brief braking maneuver.  
The driver's safety belt is also tightened briefly, depending on the vehicle equipment.  
Travel Assist is then deactivated.  
Alternatively, Emergency Assist is activated, depending on the vehicle equipment. If Emergency Assist is unavailable,  
Travel Assist will be deactivated.  
WARNING  
Travel Assist is not a replacement for the driver's attention and works only within the system limitations. Travel  
Assist cannot detect all driving situations and may not react, may react with a delay, or may react in a way that is  
not desired. If you are careless, there is a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Note the system limitations ofACC  
(→ Adaptive Cruise Control (ACC)) and Lane Assist (→ Lane Keeping System (Lane Assist)).  
●
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● Always keep your hands on the steering wheel so that you are prepared to steer at any time.  
● Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the  
deceleration by Travel Assist is not sufficient.  
● Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.  
Operating Travel Assist  
Fig. 1 Left side of the multi-function steering wheel.  
Switching on and starting the regulation function  
291  
1. During forward travel withACC  
switched on, press the  
The vehicle switches fromACC  
to Travel Assist.  
button on the multi-function steering wheel.  
Depending on the driving situation, the vehicle switches to the following system status in Travel Assist:  
—If ACC  
is regulating, Travel Assist maintains the current speed and the preset distance from the vehicle driving ahead  
(system status inactive).  
At the same time, the vehicle is kept in its lane by steering movements when road markings are detected(system  
status active).  
—If ACC  
is not regulating, Travel Assist is switched on, but stays deactivated.  
1. Press the  
button.  
Travel Assist switches the driving situation accordingly to an active or inactive system status.  
The indicator/warning light corresponding to the driving situation comes on in the instrument cluster display.  
Canceling the regulation function  
1. Press the  
button briefly.  
Or: Press the brake pedal.  
The set distance remains saved.  
Changing to ACC  
1. Press the  
button on the multi-function steering wheel.  
The vehicle switches from Travel Assist to the system status ofACC  
corresponding to the driving situation.  
Adjusting further settings  
The further operation of Travel Assist corresponds to the operation of theACC  
(→ Adaptive Cruise Control (ACC)).  
Troubleshooting  
Comfort drive Travel Assist is not available or is not working as expected  
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.  
—There is a malfunction in the sensor system. Check the causes and troubleshooting measures described in the  
information on ACC  
and Lane Assist.  
—Malfunction or fault. Stop the engine and restart.  
—The system limitations are not adhered to.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
292  
Take over the steering  
The white indicator light will come on and a message will be shown on the instrument cluster display.  
You have let go of the steering wheel for a few seconds.  
1. Take hold of the steering wheel and take over steering the vehicle.  
Take over the steering immediately  
The red warning light will come on and a message will be shown in the instrument cluster display. An audible warning  
will sound or the steering wheel will vibrate, depending on the driving situation.  
You have let go of the steering wheel for a long period of time or the system limits have been reached.  
1. Immediately take hold of the steering wheel and take over steering the vehicle.  
Comfort drive Travel Assist switches off automatically  
—Vehicles without Emergency Assist:  
You have let go of the steering wheel for a long period of time.  
—Malfunction or fault. Stop the engine and restart.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
The regulation function is canceled unexpectedly  
— You have operated the turn signal.  
Introduction  
Emergency Assist can recognize driver inactivity and can automatically keep the vehicle in its lane and, if necessary,  
slow it down to a stop. The system can hereby actively help to avoid an accident or reduce the consequences of an  
accident.  
Emergency Assist system limitations  
Emergency Assist detects driving situations using the same sensor technology as the Adaptive Cruise ControlA(CC  
) and Lane Keeping System (Lane Assist).  
WARNING  
Emergency Assist is not a replacement for the driver's attention and works only within the system limitations.  
Emergency Assist cannot detect all driving situations and may not react, may react with a delay, or may react in a  
way that is not desired. Emergency Assist also cannot always avoid accidents and serious injury by itself. If you are  
careless, there is a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Observe the system limitations of ACC (→ Adaptive Cruise Control (ACC)) and Lane Assist (→ Lane Keeping System  
(Lane Assist)).  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● If the vehicle behaves unexpectedly, stop the intervention by Emergency Assist.  
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Driving with Emergency Assist  
Requirements  
After the ignition has been switched on, Emergency Assist is always switched on and ready to intervene under the  
following conditions:  
—The Lane Assist system and Adaptive Cruise Control (ACC  
) are switched on and active.  
Or: the semi-automated driving assistance(Travel Assist) is switched on and active.  
—A gear is engaged for driving forward.  
—The system must detect lane markers on the left and right side of the vehicle.  
If there is a system malfunction, Emergency Assist will not be  
available.  
Driver intervention request  
Using warning chimes and brief braking maneuver, Emergency Assist prompts an inactive driver to take over control  
of driving. In addition, a message is shown in the instrument cluster display and the volume of the Infotainment  
system is decreased.  
Depending on the vehicle equipment, the proactive passenger protection system is activated at the same time.  
System intervention  
If you do not respond, the system can brake the vehicle and keep it in its lane if it detects lane markings.  
Depending on the driving situation, one of the following warning lights comes on in the instrument cluster display:  
System is taking control, adaptive lane guidance active.  
System is taking control, adaptive lane guidance inactive.  
You can stop the regulation function at any time by accelerating, braking or steering as appropriate for the traffic  
situation.  
Whenever Emergency Assist is actively controlling the vehicle, the emergency flashers will switch on after a short  
delay to warn other road users.  
If the remaining stopping distance is sufficient, the vehicle slows down, if necessary, to a stop. As soon as the vehicle  
is stationary, the electronic parking brake is switched on.  
294  
Troubleshooting  
Semi-automated vehicle assistance in a medical emergency (Emergency Assist) not  
available  
Malfunction or fault. The yellow indicator light turns on. In addition, a message is shown in the instrument cluster  
display.  
1. Stop the engine and restart.  
2. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
The system is triggered unwantedly or is functioning differently than expected  
Malfunction or fault.  
—Switch off the Lane Keeping System(Lane Assist).  
—Do not use Adaptive Cruise Control (ACC  
).  
—Do not use semi-automated driving assistance(Travel Assist).  
—Contact suitably qualified professionals to have the system checked. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
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Introduction  
The Lane Change System (Side Assist) helps the driver to discern the traffic situation behind the vehicle.  
Radar sensors behind the rear bumper cover monitor the area behind the vehicle. The system measures the distance  
and difference in speed to other vehicles and informs the driver through visual signals in the housing of the outside  
mirrors.  
Only use Side Assist on secure roads.  
Speed range  
If Side Assist is switched on, this function is available from approx. 15 km/h(approx. 9 mph). Side Assist is  
deactivated at speeds below approx. 10 km/h (approx. 6 mph).  
WARNING  
Side Assist is not a replacement for the driver's attention and works only within the system limitations. Side Assist  
cannot detect all driving situations and all objects in the surrounding environment, and may not provide warnings,  
may provide warnings with a delay, or may provide warnings in a way that is not desired. If you are careless, there is  
a risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle and changing lanes.  
● Observe the system limitations (→ Lane Change System (Side Assist)).  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
● Always keep your hands on the steering wheel so that you are prepared to steer at any time.  
● Pay attention to the displays in the outside mirror housings and in the instrument cluster display, and act  
accordingly.  
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Side Assist system limitations  
Limits of the sensor system  
Side Assist detects driving situations via the radar sensors in the rear area.  
Note the limits of the radar sensors (→ Sensor system) and always pay  
attention!  
Functional limitations  
In addition to the situations specified in the sensor system limitations, Side Assist may not correctly interpret the  
traffic situation in the following situations, among others:  
—When driving in the center of two lanes.  
—When lanes have different widths.  
—When certain types of equipment are on the side of the road, such as high or offset guard rails.  
The Lane Change System (Side Assist) does not detect any stationary vehicles either.  
Restricted visibility  
Sunlight may reduce the visibility of the visual display in the outside mirror.  
Calibration  
After the delivery of the vehicle, the radar sensors are calibrated within the first kilometers driven. This happens only  
once, and then again if the sensor technology has been repaired. The range of the sensors may be limited during the  
calibration phase.  
297  
Driving with Side Assist  
Switching on and off  
You can view the current condition of Side Assist on the instrument cluster display and in the Infotainment system.  
You can also switch Side Assist on and off there.  
In the instrument cluster display:  
1. Press the  
button.  
2. Switch Side Assist on or off.  
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or  
the turn signal and high beam lever.  
In the Infotainment system:  
1. Open the Assistance systems menu.  
2. Switch Side Assist on or off in the corresponding submenu.  
When it is switched on, the yellow indicator light in the housing of the outside mirror comes on once briefly.  
If there is a system malfunction, Side Assist may switch off  
automatically.  
Deactivation due to trailer mode  
If you use the trailer hitch installed at the factory and have made the required electrical connection, Side Assist will  
switch off automatically. Once a trailer is connected to the vehicle electrical system and the driver starts to drive, a  
message will appear in the instrument cluster display stating that Side Assist is deactivated. Once you have  
disconnected the electrical connection, Side Assist will be automatically switched on again.  
For trailer hitches that were not installed at the factory, you must switch Side Assist off and on again manually.  
Displays in the outside mirror  
Fig. 1 In the housing of the outside mirrors: Side Assist  
indicators.  
Blinking: a vehicle in the blind spot has been detected and the turn signal is also activated towards the detected  
vehicle.  
298  
Lights up: the vehicle you are driving is being overtaken or you are overtaking another vehicle with a difference in  
speed of up to approx. 15 km/h (approx. 9 mph).  
There is no indicator if the passing speed is clearly faster.  
The faster another vehicle approaches, the sooner the display in the outside mirror housing will turn on.  
Lane change system “Side Assist Plus”  
In vehicle with a Lane Keeping System(Lane Assist), a corrective steering intervention warns you when a possible  
critical situation is detected when changing lanes (information level, warning level), if Lane Assist is switched on. The  
steering intervention also occurs if you activate the turn signal for the respective side. If you oversteer the steering  
intervention, an additional warning is provided by a steering wheel vibration. Steering wheel vibration must also be  
activated in the Assistance systems menu in the Infotainment system.  
Brightness  
The brightness of the visual display adapts it self automatically to the ambient brightness.  
You can set the default brightness of the display in the Assistance systems menu of the Infotainment system. Side  
Assist is not active while adjusting the settings.  
Some settings can be saved in the driver personalization user profiles and change automatically when profiles  
are switched.  
Troubleshooting  
Side Assist malfunction  
Malfunction or fault. The yellow indicator light in the instrument cluster display lights up. In addition, the yellow  
central warning light comes on.  
1. Stop the engine and restart.  
2. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
Malfunctioning sensor view, malfunction message, system switches off automatically  
—Clean the radar sensors and remove stickers or attachments from the radar sensors or the bumper (→ Vehicle care  
exterior), (→ Accessories and replacement parts).  
—Check if there is any noticeable damage (→ Accessories and replacement parts).  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
The system only becomes available again once you have switched the ignition off and back on and switched  
on Side Assist.  
The system is functioning differently than expected  
—The radar sensors could be dirty. Clean the radar sensors (→ Vehicle care exterior).  
—The radar sensors could be covered by water.  
—The view of the radar sensors is limited due to weather conditions, such as snow, or due to dirt, soap residue or  
coatings. Clean the radar sensors (→ Vehicle care exterior).  
299  

Related Topics

Braking assistance systems
Driving Mode Selection
Driving tips
Driving a loaded vehicle
Sensors and cameras
Cruise Control System
Speed limiter
Adaptive Cruise Control (ACC)
Predictive cruise control
Front Assist
Lane Assist
Travel Assist
Emergency Assist
Side Assist

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