Get Infotainment system Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Introduction

The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all

countries.

Prior to the first use

Before using the Infotainment system for the first time, read the following points to be able to fully use the available

functions and settings:

—Observe the safety instructions (→ First steps in the Infotainment system).

—Reset the Infotainment system to factory settings (→ First steps in the Infotainment system).

—Refer to the chapter on vehicle interior maintenance for instructions on cleaning the Infotainment system screen

(→ Vehicle care interior).

—Find your favorite radio stations, also referred to in the following as "stations", and save them to storage locations

to quickly access them .

—Only use suitable audio sources and data carriers .

—Use current map data for the navigation system.

—Pair a cell phone in order to use the phone interface to make calls .

—Register for the mobile online services to use the relevant services .

Other applicable documents

In addition to this manual, please refer to the following documentation when using this Infotainment system and its

components:

—Supplements to your Owner's Manual.

—Operating instructions for the cell phone or audio sources.

—Operating instructions for external data carriers and players.

—Instructions for retrofitted or additional Infotainment accessories.

—Digital instructions in the Infotainment system, depending on the vehicle equipment and not available in all

countries.

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Safety instructions

Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume

ownership of third-party sites reached through links and is not responsible for their content.

Some functions may contain third-party information that originates from third-party providers. Volkswagen is not

responsible for the accuracy, currentness, and completeness of this non-proprietary information, and for ensuring

that the rights of third parties are not violated.

The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.

Parking garages, garages, underpasses, tunnels, high buildings, mountains and valleys and any other electrical

devices being used, e.g. battery chargers, may interfere with the reception of cell phone, GPS

and radio signals.

Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.

Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external

devices, and external audio and media sources.

WARNING

The Infotainment system's central processor is networked with the control modules installed in the vehicle. If the

central processor is incorrectly repaired, removed or reinstalled, there is an increased risk of accident and injury due

to the control module functioning incorrectly or not functioning at all.

● Never replace the central processor with a used central processor from a scrap vehicle or from recycling.

● Always have the central processor repaired, removed and reinstalled by suitably qualified professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data

carrier or audio source while driving can distract from traffic. Displays and information on the screen may be

difficult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty. This may distract the

driver from the traffic situation. Driver distraction can cause accidents and injuries.

● Always drive attentively and responsibly.

WARNING

Setting the volume too high prevents you from hearing audible signals. Failure to hear audible signals from outside

the vehicle can lead to accidents.

● Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle(such as

sirens on emergency service vehicles) can still be heard.

WARNING

Setting the volume too high can cause hearing damage even if you are exposed to a loud volume for only a short

time.

● Select a volume that is at a comfortable level for all vehicle occupants.

● Avoid excessive volume levels.

WARNING

Sudden volume fluctuations can distract the driver, e.g. when an audio or media source is connected or changed.

This could cause accidents and injuries.

● Reduce the volume level before changing or connecting an audio or media source, for example.

WARNING

The following conditions may restrict, interrupt or prevent emergency calls, phone calls and data transfers:

● The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.

● You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications

provider's mobile communications network is unavailable.

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● The vehicle components required for emergency calls, phone calls and data transfers are damaged, do not work

or do not have sufficient power.

● The cell phone battery is empty or has an insufficient charge level.

WARNING

Radio stations can broadcast messages about disasters and dangers. If messages about disasters or dangers are not

received or issued, accidents and injuries may occur. It may not be possible to receive or send messages under the

following conditions:

● The current location is in an area with no cell phone or insufficient radio signal reception.

● In areas with sufficient radio signal reception, where the radio station's frequency bands are malfunctioning or

not available.

● The speakers and the vehicle components required for radio reception are damaged, do not work or do not have

sufficient power.

WARNING

In some countries and mobile networks, emergency calls can only be made under the following conditions:

● A cell phone with an unlockedSIM

card and sufficient calling credit is connected to the vehicle's phone interface.

●

● Adequate network coverage is available.

WARNING

If a cell phone or CB radio is used inside the vehicle without connection to an outside antenna, the limit values for

electromagnetic radiation inside the vehicle may be exceeded and endanger the health of all vehicle occupants.

● Keep the cell phone antenna at least 20 cm(approximately 8 inches) away from any active medical implants, such

as pacemakers, because cell phones can impair the function of active medical implants.

● Do not carry a cell phone that is turned on directly above or in the immediate vicinity of any active medical

implants, for example by keeping a phone in a shirt pocket.

● Immediately switch off cell phones if you suspect they could impair an active medical implant, e.g. pacemaker, or

other medical device.

WARNING

Loose, unsecured or incorrectly mounted cell phones, external devices and accessories can be thrown through the

vehicle interior in the event of sudden driving or braking maneuvers or a collision. This can cause accidents and

serious injuries.

● Secure or stow cell phones, external devices and Genuine Volkswagen Accessories safely outside of the airbags'

deployment zones.

● Always secure or store cell phones, external devices, audio sources and accessories in the dedicated

compartments and holders in the vehicle so that they cannot be thrown through the vehicle interior and cannot

impede the driver.

● Never leave heavy, hard or sharp objects in the pockets of clothing.

● Arrange cables for external devices and audio sources so that they are not in the way of the driver.

WARNING

Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic

situation and you must not be tempted to take safety risks.

● Always drive attentively and be ready to intervene at any moment.

● Always bear in mind that traffic signs, signal systems, traffic regulations and local circumstances have priority

over the driving recommendations and displays in the navigation system.

● Always adapt your speed and driving style to the current visibility, weather, road and traffic conditions.

NOTICE

Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices,

potentially causing malfunctions or damage to the devices.

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● Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.

NOTICE

Setting the volume too high and excessively loud or distorted playback can damage the speakers.

● Select the volume setting so that the speakers are not damaged.

User information

The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs

during that time. During the system start, only the Rear Assist camera can be displayed.

The Infotainment system must start completely before all displays can appear and functions can be performed. The

length of time that it takes for the system to start depends on the scope of functions in the Infotainment system, and

it can take longer to start at low and high temperatures.

Observe local regulations and legal requirements when using the Infotainment system and corresponding

accessories, such as headphones.

For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and

time if necessary.

A missing function key in the screen is not the result of a device error, but instead corresponds to the country-

dependent equipment.

Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the

selector lever must also be in the or selector lever position. This is not a malfunction, but rather compliance with

legal regulations.

Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the

local authorities.

If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment

system.

Displays on the screen may vary due to differences in the settings, and the Infotainment system may function

differently than described in this manual.

The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge

level is low.

In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when

you shift into reverse. The volume reduction can be adjusted.

The Infotainment system contains information about the software contained in the system and the licensing

conditions: depending on the vehicle equipment, it can be found under Settings Info or Settings System

information, Settings Copyright and Settings License information.

If you sell or loan your vehicle to someone, ensure that all of the saved data, files and settings are deleted and, if

necessary, that the external SD

card, the external audio sources and any data carriers are removed.

Some functions in the Infotainment system require an active Volkswagen user account for the vehicle for the mobile

online services and a connection to the Internet . In order to enable functions to be carried out, data transfer must

not be restricted.

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Brands, licenses, copyright

Brands and licenses

Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks.

However, the absence of this symbol does not constitute a waiver of any rights associated with intellectual property.

Other product names are registered trademarks for the respective rights holder.

—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby

Laboratories.

—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of

Dolby Laboratories.

—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at

www.siriusxm.com (US) or www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite

and steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and

—HD Radio™ Technology manufactured under license from iBiquity Digital Corporation, a subsidiary of Xperi Inc.,

U.S. and Foreign Patents. For patents see https://xperi.com/hd-radio-patents/. Xperi, HD Radio, HD, and “ARC”

logos and their respective logos are trademarks or registered trademarks of Xperi Inc. and its subsidiaries in the

United States and other countries.

—QR Code® is a registered trademark of DENSO WAVE INCORPORATED.

—Apple Music is a trademark of Apple Inc.

—SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify

Premium subscription required, where available.

—Android Auto® is a trademark of Google LLC.

—Apple CarPlay® is a trademark of Apple Inc.

—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.

—iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.

—MPEG

-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.

—SD

® and SDHC® are trademarks or registered trademarks of SD-3C LLC in the USA and other countries.

—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.

—This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such

technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft

subsidiary.

Copyright

Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in

compliance with applicable international and national laws. Observe legal regulations.

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Overview of Infotainment system

Fig. 1 Overview of the Infotainment system (general example).

1

2

3

4

5

6

7

8

9

MENU sensor area.

HOME sensor area.

Sensor area for switching the Infotainment system on and off.

Sensor areas for volume.

Function key for main menu.

Control Center.

Screen (touchscreen).

Pages.

Status bar.

Further information and tips for operating the Infotainment system can be found in this Owner's Manual

(→ First steps in the Infotainment system).

1

2

3

MENU sensor area

1. To open the app overview, tap MENU .

HOME sensor area

1. To open the home screen, tap HOME .

Sensor area for switching the Infotainment system on and off

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1. Tap the sensor area to manually switch the Infotainment system on or off.

4

Sensor areas for volume

1. Tap the sensor areas to adjust the volume.

5

Function key for the main menu

You can configure the position of the function keys (→ First steps in the Infotainment system).

1. To open a main menu, tap the corresponding function key e.g. for the phone interface.

6

Control Center

The control center contains additional function keys for functions and notifications. Displayed functions can be

configured (→ First steps in the Infotainment system).

1. Tap the selection and swipe down to open the control center.

7

Screen (touchscreen)

You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different

finger movements in the quick guide to the Infotainment system, if available.

1. To open the quick guide to the Infotainment system, open the app overview and tap .

8

Pages

Certain menus and functions have multiple pages with different content. The current page is highlighted.

—Tap a selection to switch to a page.

—To switch between pages, swipe left or right on the screen.

Scroll bars (without position numbers)

Certain menus and functions contain additional content above and below the content currently displayed on the

screen.

1. Tap the scroll bar and swipe down or up to display additional content.

Gesture control (without position numbers)

Gesture control can also be activated, depending on the country. If gesture control is activated, this is shown on the

screen.

1. Open the app overview and tap

Screen Hand gesture.

Operating the Infotainment system

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Fig. 2 Overview of the Infotainment system (general example).

1

2

3

4

5

6

Touch-sensitive fields.

Rotary knob.

Function key for main menu.

Pages.

Control Center.

Menu knob.

Further information and tips for operating the Infotainment system can be found in this Owner's Manual

(→ First steps in the Infotainment system).

1

Touch-sensitive fields

The number and layout of the sensor areas depend on the vehicle equipment.

1. To open a main menu, tap the corresponding sensor area, e.g.PHONE for the phone interface.

— RADIO: radio .

— MEDIA: media .

— PHONE: Phone interface .

— VOICE . The sensor area does not have a function in some countries.

— NAV: Navigation .

— APP: App-Connect . The sensor area does not have a function in some countries.

— SOUND.

— CAR : open the vehicle settings.

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— MENU : open the app overview.

— HOME : open the home screen.

2

Rotary knob

—Press to switch the Infotainment system on or off.

—Turn left to decrease the volume.

—Turn right to increase the volume.

3

Function key for the main menu

It is not possible to configure the position of the function keys.

1. To open a main menu, tap the corresponding function key e.g. for the phone interface.

4

Pages

Certain menus and functions have multiple pages with different content. The current page is highlighted.

—Tap a selection to switch to a page.

—To switch between pages, swipe left or right on the screen.

5

Control Center

The control center contains additional function keys for functions and notifications. Displayed functions can be

configured (→ First steps in the Infotainment system).

1. Tap and hold the selection and swipe down to open the control center.

6

Menu knob

—Turn to control the list selection.

—Press to confirm a selection.

Screen (touchscreen) (without position numbers)

You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different

finger movements in the quick guide to the Infotainment system, if available.

1. To open the quick guide to the Infotainment system, open the app overview and tap

Scroll bars (without position numbers)

.

Certain menus and functions contain additional content above and below the content currently displayed on the

screen.

1. Tap the scroll bar and swipe down or up to display additional content.

Gesture control (without position numbers)

Gesture control can also be activated, depending on the country. If gesture control is activated, this is shown on the

screen.

1. Open the app overview and tap

Screen Hand gesture.

Personalizing the Infotainment system

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Fig. 3 Overview of the Infotainment system (general example).

1

2

3

4

5

Touch-sensitive fields.

Rotary knob.

Function key for main menu.

Control Center.

Pages.

Further information and tips for operating the Infotainment system can be found in this Owner's Manual

(→ First steps in the Infotainment system).

1

Touch-sensitive fields

1. To open a main menu, tap the corresponding sensor area, e.g.PHONE for the phone interface.

— HOME : open the home screen.

— MENU : open the app overview (→ First steps in the Infotainment system).

— APP: App-Connect . The sensor area does not have a function in some countries.

— CAR : open the vehicle settings.

2

Rotary knob

—Press to switch the Infotainment system on or off.

—Turn left to decrease the volume.

—Turn right to increase the volume.

3

Function key for the main menu

It is not possible to configure the position of the function keys.

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1. To open a main menu, tap the corresponding function key e.g. for the phone interface.

4

Pages

Certain menus and functions have multiple pages with different content. The current page is highlighted.

—Tap a selection to switch to a page.

—To switch between pages, swipe left or right on the screen.

5

Control Center

The control center contains additional function keys for functions and notifications. Displayed functions can be

configured (→ First steps in the Infotainment system).

1. Tap and hold the selection and swipe down to open the control center.

Screen (touchscreen) (without position numbers)

You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different

finger movements in the quick guide to the Infotainment system, if available.

1. To open the quick guide to the Infotainment system, open the app overview and tap

Scroll bars (without position numbers)

.

Certain menus and functions contain additional content above and below the content currently displayed on the

screen.

1. Tap the scroll bar and swipe down or up to display additional content.

Gesture control (without position numbers)

Gesture control can also be activated, depending on the country. If gesture control is activated, this is shown on the

screen.

1. Open the app overview and tap

Screen Hand gesture.

Restoring the Infotainment System to Factory Settings

1. Open the app overview and tap Settings Restore factory settings.

When restoring factory settings, the vehicle settings are deleted, and personal data may also be deleted.

Mobile online services can no longer be used in this vehicle. The services can only be used again after

reactivation. If there is a primary user in the vehicle, they will also be deleted and informed of this via e-mail.

Please note additional information on this in the chapter on the mobile online services .

Opening the Quick Guide to the Infotainment System(if available)

Depending on the vehicle equipment, the Infotainment system has a quick guide to operating the Infotainment

system. Further information and tips on operation can be found in the quick guide to the Infotainment system.

1. Open the app overview and tap

.

Switching the Infotainment System On or Off

In the following case, the Infotainment system switches on automatically:

—If the Infotainment system was not previously switched off manually, it will switch on when the ignition is

switched on.

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The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum

switch-on volume.

In the following cases, the Infotainment system will switch off automatically:

—Vehicles with a starter button: if the driver door is opened when the ignition is not active.

—If you switch on the Infotainment system manually while the ignition is not active, it will switch off after

approximately 30 minutes without user input.

If the Infotainment system is no longer responding, it automatically restarts. If restarting does not work, tap the

sensor area for switching on and off, or press the dial and pressure switch and hold for approx. 15 seconds.

WARNING

During a restart of the Infotainment system, functions such as the Rear View Camera system display, acoustic and

visual warnings of the Park Distance Control and Rear Traffic Alert, the Park Distance Control, the Rear Traffic Alert

and other warning tones may not be available for a short time. This can cause accidents and serious injuries.

● Always stay attentive and do not rely solely on the systems. The driver is always responsible for control of the

vehicle.

● Pay attention to the traffic situation and the vehicle environment when entering and leaving a parking space.

● In a hazardous situation, apply the brakes using the brake pedal.

● Wait until the Infotainment system and the other systems are fully started.

Main Menus in the App Overview

The following main menus may be included as function keys in the app overview:

Ambient lighting, Ambient light .

App-Connect .

Owner's Manual: Digital Manual, if available.

Driver assistance .

Vehicle .

Help: Here, you can find additional information about Infotainment system functions and operation, e.g. the

quick guide (→ First steps in the Infotainment system).

or

Sound (→ First steps in the Infotainment system).

Climate control .

Media .

Navigation .

or

User, User management .

Radio .

Legal.

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Setup (→ First steps in the Infotainment system).

Auxiliary heater.

Telephone .

Configuring the App Overview

In the app overview, you can configure the layout of the function keys, pages and displays or have them positioned

using standard layout templates. The app overview cannot be configured in all available Infotainment systems.

1. Open the app overview.

2. Tap the function key and hold until the function key is highlighted.

3. Move the function key to the preferred position and release it.

Personalization

Depending on the vehicle equipment, you can personalize function keys and pages (→ First steps in the Infotainment

system).

Depending on the vehicle equipment, you can personalize the Infotainment system to access your favorite and

frequently used functions quicker.

The Infotainment system pages contain tiles for accessing additional menus and functions.

Adjusting tiles

Adjust the tiles and displayed tile functions in the Infotainment system pages in order to manage the Infotainment

system as you wish.

1. Open the app overview.

2. Tap and hold tiles until an additional window appears.

3. Tap the desired function in the additional window. Various functions are available depending on the size of the

tile.

Or: to return to the page, tap any free area of the screen.

There are always at least two pages available. They cannot be removed. Depending on the vehicle equipment,

you can add two further pages. A maximum of four pages can be displayed.

For some tiles, more functions are available than can be seen initially in the additional window. To see all the

functions, swipe up or down in the additional window.

Adjusting the control center

Adjust the Infotainment system Control Center for quicker access to your favorite and frequently used functions.

1. Open the Control Center.

2. Tap and hold the function until an additional window appears.

3. Tap the desired function in the additional window and hold until the function is highlighted.

4. Move the function to the preferred position and release it.

The active function is automatically removed from the control center and added to the additional window.

For the control center, more functions are available than can be seen initially in the additional window. Swipe

to the left or right in the additional window to see all the functions.

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Opening personalization tips(if available)

Further information and tips on personalization can be found in the digital manual for the Infotainment system.

1. Open the app overview and tap

Adjustment.

System and sound settings

The selection of available settings varies depending on the vehicle equipment and country.

Changing settings

The meanings of the following symbols apply to all system and sound settings.

Changes will be automatically applied when the menu is closed.

,

or

The setting is selected and activated or switched on.

The setting is not selected and deactivated or switched off.

Open the drop-down list.

,

or

Increase the set value.

Reduce the set value.

Go back stepwise.

Go forward stepwise.

Use the slide control to continuously change the set value.

System settings

Depending on the vehicle equipment, the settings for the main menus may also be available in the system settings.

The system settings may include the following functions, information, and setting options:

—Restore factory settings.

—Screen.

—Copyright.

—Data connection.

—Units.

—Configuration assistant.

—Manage mobile devices.

—Voice control.

—Language.

—System information.

—Time and date.

—Wi-Fi

®

.

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—Additional keyboard languages.

Opening system settings

1. Open the app overview and tap Settings.

Or: Tap MENU Setup.

Sound settings

The sound settings may include information and setting options for equalizer, position, volume and setup.

Opening sound settings

1. Open the app overview and tapSound.

Or: tap MENU Sound.

Adjusting the volume of external audio sources

Lower the volume of the Infotainment system before turning up the volume of an external audio source.

If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does

not correct the problem, set the input volume to Medium or Maximum.

If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the

external audio source. If that does not correct the problem, set the input volume to Medium or Quiet.

Introduction

In radio mode, you can receive available radio stations available via various reception modes and save your favorites

to enable quick access.

Available reception modes depend on the vehicle equipment and are not available in all countries. Frequency bands

and reception modes may be discontinued, switched off or no longer offered in individual countries.

In some countries, depending on the vehicle equipment, you can also use Internet Radio (→ Radio online functions).

The radio stations are responsible for transmitted

content.

Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the

speakers.

Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window

antennas.

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Function descriptions

Selecting a Reception Mode

Various stations are available, depending on the reception mode. The available reception modes depend on the

vehicle equipment and are not available in all countries.

1. To open the list of reception modes, tapSource.

2. Select a reception mode, e.g. FM

.

Searching For and Selecting a Station

You can search for and select stations in a variety of ways. The options vary based on the reception mode.

Searching for a Station in SCAN mode

In SCAN mode, the stations in the reception mode are set automatically in succession and played for approx.

five seconds each.

1. To start SCAN mode, tap or

SCAN, depending on the vehicle equipment.

SCAN mode starts and the current station is shown on the display.

The SCAN function key is shown.

2. To select a station, tapSCAN.

SCAN mode stops and the station is tuned.

Selecting a Station Using the Multi-function Steering Wheel

Depending on the vehicle equipment, you can select stations from the station list or favorites using the multi-

function steering wheel.

—To select the previous station, press

on the multi-function steering wheel.

—To select the next station, press on the multi-function steering wheel.

Selecting a Station Using a Frequency Band

1. Open the settings and deactivate the summarized station list in the settings.

2. Select AM

or FM reception mode.

3. To open the frequency band, tap

.

4. Tap the cursor to press and slide to the frequency band and release at the desired frequency.

Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.

The station at the set frequency will be tuned.

Selecting a station from the station list

Depending on the vehicle equipment, it is possible that the station list must be manually updated if you have left the

area since the last time the station list was opened. In FM

/DAB reception mode, the station list generally updates automatically.

1. Open the station list.

2. Tap the desired station.

The selected station will be tuned.

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In FM

/DAB reception mode, the best reception mode is selected automatically depending on station availability.

Selecting a Station and Saving as a Favorite

Depending on the vehicle equipment, you can save up to 36 stations or frequencies from different reception modes

as favorites.

Saving a Station as a Favorite

1. Tune the desired station.

2. Tap

.

Or: tap and hold the station on the station list.

The storage locations are displayed.

3. Tap and hold a storage location until the station is saved.

The station is saved at the selected storage location.

If a station was already saved at the storage location, this station will be removed from the storage location and

replaced by the new station.

Showing or hiding the display of station logos and the DAB slideshow

1. Tap

.

2. Tap radio text in the current playback.

Other Functions in Radio Mode

The functions listed below are available depending on the vehicle equipment and only in some countries.

Traffic program function (TP function)

The traffic program function (TP

function) monitors the messages of a set traffic report station and automatically tunes it in the current radio mode or

media mode. To enable traffic reports to be received, there must be reception for a traffic report station and the TP

function must be activated in the settings → Traffic program function (TP function). Traffic news stations are not

available in all countries. Some stations without their own traffic program still support the TP function using a

corresponding traffic report station (EON).

If there is reception for a traffic report station, a traffic report station will be tuned automatically in the background

in AM

reception mode and in the media mode.

If it is not possible to receive a traffic news station,No TP appears on the display. The device automatically searches

for a traffic news station that can be received. As soon as a new traffic news station can be received, the status on the

display switches back to TP.

Activating the TP function

1. In radio mode, tap or and tap and activateTraffic program (TP).

Or: in media mode, tap or

Media and tap and activateTraffic program (TP).

Station logos

Station logos can be preinstalled for some frequency bands in the Infotainment system.

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If the Automatic station logo selection function is activated in the settings, the station logos are automatically

assigned to the stations.

In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them

automatically to the stations.

Activating automatic assignment of the station logos

1. In radio mode, tap or and tap and activate Automatic selection of station logos.

Assigning station logos manually

In AM

reception mode, you cannot assign station logos manually.

1. Tap

Station logos in radio mode.

2. Select a station to which a station logo is to be assigned.

3. Select the station logo.

4. This process can be repeated for additional stations.

5. To finish assigning station logos, tap

.

Functions and Symbols

Functions

The functions and possible reception modes depend on the vehicle equipment and are not available in all countries.

—AM

tuner.

—FM

dual tuner (diversity aerial).

—Summarized station list.

—Merging of FM

and DAB stations in a single list.

—Summarized preset list for favorites.

—Display of station logos.

—Antenna amplifier

—DAB

/DAB+.

—DAB

slideshow.

—Still images are transmitted ongoing parallel to the current program.

—Internet radio.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different

depending on the Infotainment system.

General symbols

1. To open the main menu, open the app overview and tap or (→ Overview of Infotainment system).

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Or: tap RADIO (→ Overview of Infotainment system).

Or: press RADIO (→ Overview of Infotainment system).

AM or

FM or

Select reception modeAM

.

Select reception modeFM

.

FM/DAB Select FM

/DAB reception mode.

Internet Radio Select the Internet Radio reception mode.

Open additional information about the selected station.

Select the last station from the station list or from favorites.

Select the next station from the station list or from favorites.

or

Open the preset list for favorites.

Displayed small in a station list: stations already saved as favorites.

or

Opening the settings.

TP

Traffic program function (TP

function) for traffic news monitoring is activated.

No TP

The selected report news station is not available.

AF Off

Automatic station tracking (AF

) is deactivated.

RDS Off

Radio Data System (RDS

) is deactivated.

Symbols for the AM Reception Mode

or

Open the station list forAM

stations.

Manually update the station list.

or

Open the frequency band for manually selecting theAM

frequency.

Symbols for the FM and, depending on the country, FM/DAB reception modes

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or

Open the station list for theFM

stations and, depending on the country, DAB stations.

or

Open the frequency band for manually selecting theFM

frequency.

This is only possible if the summarizedFM

/DAB station list is deactivated in the settings.

DAB

reception not possible.

The DAB

station supports Slideshow.

Slideshow is not available for theDAB

station.

Symbols for Internet Radio operation

Open full-text search.

Unable to receive Internet radio.

Open the Internet radio station that was last listened to.

Open the 100 most popular Internet radio stations.

Open available Internet Radio podcasts.

Open Internet radio stations that originate from the preferred country.

Open Internet radio stations that transmit programs in the preferred language.

Open Internet radio stations whose programs are of the preferred genre.

Open the station selection.

Online Functions

Depending on the vehicle equipment, the Infotainment system features online functions in radio mode.

Online functions in radio mode are not available in all countries and vehicle models.

Online functions in radio mode include Internet Radio, for instance.

Prerequisites for using online functions in radio mode:

✓ The prerequisites for using the services have been met (→ Online services).

✓ You have ordered the service and activated it in your vehicle.

✓ For streaming services, you may need an existing account with the respective provider.

Internet radio

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Internet Radio is a reception mode for Internet Radio stations and podcasts independent ofFM

and DAB. Due to its transmission over the internet, receipt is not regionally limited. Internet Radio is only available if

the Infotainment system has an active Internet connection . Costs for streaming data online may result when using

Internet radio.

This function of the Internet Radio in some countries depends on your vehicle privacy settings (→ Privacy

settings).

Searching For and Filtering Stations

In Internet Radio mode, stations can be filtered according to category or searched for using a full-text search.

1. Open the station selection.

2. Select the categories by which to filter the stations.

Or: to start the full-text search, tap

The input line is displayed.

.

3. Enter the name of the preferred station or the preferred category.

The list of the found stations updates automatically during input.

4. Tap the desired station.

Introduction

In media mode, you can play back media files from data carriers via the Infotainment system and, depending on the

vehicle equipment, save your favorites for quick access.

Depending on the vehicle equipment, the following data carriers can be used as media sources:

—USB

storage medium, e.g. USB flash drive.

—Bluetooth device, e.g. cell phone.

Depending on the vehicle equipment, the following types of media files can be played:

—Audio files, e.g. music.

—Video files.

Restrictions and instructions for data carriers

Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the

manufacturer.

Difference in quality between data carriers from different manufacturers can cause problems with media playback.

Wrong configuration of data carriers can lead to the data carriers being unreadable.

The storage volume, condition(copy and delete processes), file system, folder structure and the amount of saved data

can increase the time taken to read data carriers.

Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No

media files are saved in playlists. To play a playlist, the media files must be present in the data storage device memory

location, to which the playlist refers.

Volkswagen is not responsible for damaged, altered or lost files on data

carriers.

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Playing a Media File

Connecting and Selecting a Media Source

1. Connect the media source.

2. Tap My media and select your preferred media source.

Searching For and Playing Media Files

You can search for and play media files from a media source in a variety of ways.

Searching the Selected Media Source

You can find all of the media files on the connected media source via a folder structure or by using the full-text

search.

1. Open the folder structure.

2. Searching the folder structure for a desired track.

Or: to start the full-text search, tap and enter the name of your desired track.

The list of the found tracks updates automatically when you enter the name of a track.

3. Tap the desired track.

When playback starts, if the selection is located in a folder on a media source, all of the media files located in

the folder will be added for playback.

If a playlist is played back, all available tracks on the playlist will be added for playback.

4. Close the selection with .

Saving the Media File as a Favorite

Only media files that are saved inMy Media in the Music and Video folders can be saved as favorites. You can save

individual tracks, albums, artists and genres as favorites.

1. Start playback of the desired track.

2. Open the favorites list.

3. Tap an available storage location.

Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.

4. Select from the selection list:, e.g. title.

The selection options in the selection list depend on the data attached to the media file. If a genre is not

indicated for music files, the genre cannot be saved as a favorite.

If a video file is currently being replayed, only this video can be saved as a favorite.

The selection is saved in the selected favorite position as a favorite. If the favorite position was already

occupied, the previously saved favorite will be replaced by the selection.

Selecting a Media File from Favorites

1. Open the favorites list.

2. Tap on your favorites.

Depending on the selection, all tracks heard during the current playback will be added to favorites.

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Entertainment Playback

The Infotainment system can play music and videos.

Video mode

In video mode, the Infotainment system display can play a video from a data carrier.

The video sound is played back via the vehicle speakers.

The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched

off when the vehicle is moving. The video sound will continue to be played.

In some countries, for road safety reasons, no video image is shown even when the vehicle is stationary.

Functions and Symbols

Functions

The functions and possible media formats depend on the vehicle equipment and are not available in all countries.

—Media playback and media control via connected media sources.

—Audio playback in these formats:

—AAC

.

—APE

.

—ALAC

.

—MP2

.

—MP3

.

—Vorbis.

—OPUS.

—WMA

.

—WAV

.

—Video playback in these formats:

—MPEG

-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).

—ISO

MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).

—ISO

MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).

—Windows Media Video 9(.wmv, .asf, .mkv, .avi).

—Cross-device playlists.

—Cross-source media database: My media.

—Data from all media sources connected to the Infotainment system are stored inMy media, a media database.

—If My Media is selected, the categories(e.g. music) and connected media sources are displayed.

—All media files fromUSB

devices are filtered by category (e.g. albums). This category view is always displayed InMy Media. The classic

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folder structure of the individual USB data carriers can also be found in theMy Media menu.

—Media search.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different

depending on the Infotainment system.

General symbols

1. To open the main menu, open the app overview and tap (→ Overview of Infotainment system).

Or: open the app overview and tap

(→ Overview of Infotainment system).

Or: tap MEDIA (→ Overview of Infotainment system).

Start replay.

Pause replay.

Go to the previous track.

Skip to the next track.

Repeats the current track.

Repeats all tracks.

Activate random playback.

Search current media source (list view).

Close list view.

Go back one folder level in the media source.

Open the favorites list.

Opening the settings.

Symbols for media sources

My media: select cross-source media databaseMy media as the media source. ConnectedUSB

devices and their folder structures may be selected under My media.

Bluetooth audio: select a device connected via Bluetooth as a media source.

Symbols for categories and groups of media files

Music tracks.

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or

Videos.

Playlists.

Albums.

Artists.

or

Genres.

Podcasts.

Audiobooks.

Video replay symbols

Replay video in full-screen mode.

Minimize replay.

Introduction

The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your

destination, all measured values and possible traffic information are compared with the available map material.

Acoustic navigation announcements and graphic displays lead you to your destination.

Depending on the country, it may not be possible to select some Infotainment system functions on the screen when

driving above a certain speed. This is not a malfunction, but rather compliance with legal regulations.

If you sell or lend the vehicle, Volkswagen recommends resetting the Infotainment system to the factory settings

(→ First steps in the Infotainment system). This only deletes all personal data, such as information about navigation.

Please note additional information on this in the chapter on the online services, which are available depending on the

country .

WARNING

If settings are adjusted, destinations entered and changes made to navigation information while driving, the driver

may be distracted and cause accidents and injuries.

● Always drive attentively and responsibly.

● Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.

If you missed a turn on your route, the navigation system may recalculate the

route.

The quality of the driving directions depends on the available navigation data and, depending on the country,

any reported traffic incidents.

Depending on the vehicle and country, before using the online services of the navigation, select “Online

mode” and a mode with location data in the privacy settings (→ Privacy settings).

In order to use online services, e.g. Online Traffic Information, the corresponding online service needs to be

activated and, depending on the country, the privacy settings need to be adapted . Only then can online traffic

information, for example, be displayed in the navigation system. If no online traffic information is available,

the following symbol will be displayed depending on the vehicle equipment:

.

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Navigation restrictions

If the Infotainment system cannot receive data fromGPS

satellites, for example in a tunnel, navigation will still be possible using the vehicle's sensors.

In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system

will still try to provide route guidance.

If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in

navigation that is not as accurate as usual.

The road layout is subject to constant changes, e.g. construction sites. Using outdated navigation data can lead to

errors or uncertainty when using route guidance.

Function descriptions

Voice guidance

Navigation messages are acoustic driving directions for the current route. The type and frequency of navigation

messages depends on the settings and the driving situation, such as the start of the route guidance and whether you

are driving on a highway or roundabout.

If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a

navigation announcement that the Destination area has been reached. Messages about the direction and distance to

your destination will also be displayed on the screen.

Depending on the vehicle equipment and in some countries, reported traffic incidents on the route are announced

during dynamic route guidance. There will be an additional navigation announcement if the route is recalculated due

to a traffic incident or a change in driving style.

You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given

at that volume or will be muted.

Navigation messages will not be given if the Infotainment system is

muted.

Adapting the Navigation Map

To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.

Moving the navigation map

Recommendation: Use index finger.

1. Move the navigation map with your finger.

Zooming in or out on the map view

Recommendation: Use index finger.

1. Tap and hold the map twice in a row.

2. To zoom out of the map view, move your finger upwards.

Or: to zoom in on the map view, move your finger downwards.

Zooming in or out on the map view

Recommendation: Use thumb and index finger.

1. Tap and hold the map with two fingers at the same time.

2. To zoom out of the map view, slowly slide your fingers toward one another.

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Or: to zoom into the map view, slowly slide your fingers away from one another.

Tilting the map view

Recommendation: Use index and middle finger.

1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.

2. To tilt the map view to the front, move your fingers upwards.

Or: to tilt the map view to the back, move your fingers downwards.

Rotating the map view

Recommendation: Use thumb and index finger.

1. Tap and hold the map with two fingers at the same time.

2. Turn your fingers clockwise or anti-clockwise to turn the map view.

Route plan

Multiple destinations can be defined in succession in the route plan. The starting point is always the vehicle position

as determined by the Infotainment system. The route plan contains information about relevant events, such as

waypoints and destination suggestions, if the relevant data is available to the navigation system. You can move

stopovers to another position within the list. Tapping an event will open a dialog box with additional options. The

options available depend on the event and the current settings.

Opening and closing the route plan

1. Tap the route plan to open.

2. To close the route plan, tap .

3. To stop the route guidance to the destination or waypoint, tap next to the destination in the route plan.

Editing Route Guidance in the Route Plan

To edit route guidance, move the stopovers or the destination in the route plan.

1. Tap and hold the desired destination until it is visibly highlighted.

2. Move the destination to the desired position and release it.

The route will be recalculated.

Additional dialog box in the route plan

Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options

available depend on the entry that is tapped.

Functions in the split screen:

Display on map

Displays the selection on the map.

Direct route

Starts direct route guidance.

Add waypoint

Adds a waypoint to the route guidance.

Delete

Delete waypoint from route guidance.

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Avoid

Avoid traffic disruptions. The route will be recalculated.

Stop route guidance

Ends the current route guidance.

Closing an additional dialog box in the route plan

1. Tap a free area outside of the additional window.

Setting preferred POI categories

The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering

destinations, in the route plan and on the map. You can prioritize how these symbols are displayed under

function settings Preferred POI categories. The system also automatically learns your preferred categories.

Basic

Saved data

In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves

certain data, such as frequently driven routes and positioning data.

Delete saved data

1. Tap

Basic functions Delete usage pattern.

2. Tap confirm to delete the data.

Learning usage patterns

While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic

destination suggestions. Destinations are learned with reference to the time of day and the day of the week.

The navigation system can suggest pre-learned routes. Selecting one of the suggested routes will cause route

guidance to begin.

The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will

lead back to the selected route via the most direct path.

Relevant traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation

data are available, relevant disruptions will be avoided.

If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route

guidance does not need to be actively started for a journey to a pre-learned destination. You are warned about traffic

disruptions if necessary and an estimated arrival time is displayed.

You can activate or deactivate this function at any time as well as delete the saved data for this function.

Activating or deactivating “Learn usage pattern”

1. To open this function's settings, tap

2. Tap Learn usage pattern.

Basic function settings.

Opening Suggested Routes

1. Tap

.

Deleting saved “Learn usage pattern” data

1. To open this function's settings, tap

Basic function settings.

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2. Tap Delete usage pattern.

Functions and Symbols

Functions

The functions of the navigation system depend on the vehicle equipment and are not available in all countries.

—Entering a destination and route calculation.

—Simultaneous display of two navigation maps(screen and instrument cluster).

—Personal destinations.

—3D City Maps.

—Online Map Update.

—Online Traffic Information.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different

depending on the Infotainment system.

General symbols

1. To open the main menu, open the app overview and tap (→ Overview of Infotainment system).

Or: press NAV (→ Overview of Infotainment system).

Destination search.

Open navigation map.

Open saved addresses or contact list for the connected cell phone.

Display destination memory.

Destinations and stopovers along the current route.

Personal destination suggestions (home address, work address, favoritePOI

s nearby).

or

Opening the settings.

Symbols on the map

The function keys and displays shown depend on the settings and the current driving situation.

Depending on the country, symbols for traffic information, e.g. traffic disruptions, andPOI

s, e.g. gas stations, are displayed on the map if the data is available to the navigation system (→ Traffic information).

Current position.

Map scale.

Determine driving direction and map tilt, align map.

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Fully automatic map mode(orientation in direction of travel, position, zoom and tilt).

Display route options.

Display dialog box with additional options. If necessary, a map menu with settings for navigation and

navigation announcements.

Symbols in the route plan

Display current position.

Destination for the current route guidance.

Ends the current route guidance.

Close route plan.

Symbols in the dialog box

1. To open the additional window, tap on

.

Display route overview and alternative routes to the current route guidance.

Repeats the last navigation announcement.

Mute or adjust volume of navigation instructions.

Additional symbols

Open route information.

In the destination search: open detailed destination input for an address. In the contact list: open address.

Traffic disruptions

Depending on the country, traffic disruptions are displayed on the map if the data is available to the navigation

system (→ Traffic information).

1. Tap a traffic disruption to open a dialog box with details (→ Navigation).

Traffic jam.

Accident.

Ice.

Road closed.

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Slip hazard.

Danger.

Construction zone.

Strong wind.

Inputting destinations and starting route guidance

Depending on the vehicle equipment, different functions are available for inputting destinations. Some functions are

only available in some countries.

The various functions for inputting destinations are located in the navigation system main menu. You can further

restrict your search with specific suggestions in the results list, e.g. “nearby”.

For further information about symbols on the Infotainment system screen, see (→ Navigation) in this Owner's

Manual.

Enter address

Start route guidance by entering an address. During input, the navigation system suggests already known

destinations. You can also enter a new, unknown address for route guidance.

When inputting the address, input the name of the destination, not the postcode of the

destination.

Selecting the destination and starting the navigation system

1. Tap

.

2. Enter the destination address and select your desired destination.

Or: tap

and enter the address via the input screen.

3. Tap Route.

Quick start

1. Tap

.

2. Enter the address of the destination, tap the desired destination and hold for a few seconds.

Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance

cannot take place or may lead to the wrong destination.

Destination suggestions

Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work

address to provide you with route guidance.

Selecting the destination and starting the navigation system

1. Tap

.

2. Tap on the desired destination.

The route guidance starts automatically.

Last destinations

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The navigation system saves up to ten of the most recent destinations to make them available for route guidance. A

new destination automatically overwrites the oldest destination.

Selecting the destination and starting the navigation system

1. Tap

.

2. Tap on the desired destination.

3. Tap Route.

Quick start

1. Tap

.

2. Tap and hold the preferred destination for a few seconds.

Favorite Destinations

You can save up to 50 journey destinations as favorites.

Saving a journey destination as a favorite

1. While entering a destination, tap on in the additional window.

Selecting the destination and starting the navigation system

1. Tap

.

2. Tap on the desired destination.

3. Tap Route.

Quick start

1. Tap

.

2. Tap and hold the preferred destination for a few seconds.

Selecting on the map

The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a

destination, tap on your preferred position or preferred location on the map. If map data is available at this point, you

can launch route guidance.

Entering a destination via the navigation map is dependent on data status and not possible for all positions.

Use the Offroad navigation system to enter a destination to a selected destination point with unknown data

→ Offroad navigation.

Offroad navigation

The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not

located on a known road or at a known position, the navigation system will calculate the route up to the next point on

the known road and then complete the route to the destination using a straight line.

Starting the navigation

1. Tap

.

2. Press and slide the map view until you can select your desired position. You can operate the navigation map

using extended finger touches (→ Navigation).

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3. Tap the preferred destination or any destination point on the map without positioning data.

4. Tap Route.

Using a contact's address data

Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved

any address data for route guidance.

Starting the navigation

1. Tap

.

2. Tap on the preferred contact and address data.

3. Tap Route.

If the address data for a contact is out of date, the stored address will be used when route guidance is

activated and may take you to the wrong destination.

—When starting route guidance, make sure that the stored address for a contact is up to date. The phonebook must

be updated completely in the Infotainment system (→ Phone interface).

—Wait until the phonebook update is complete in the Infotainment system (→ Phone

interface).

Navigation data

The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country,

the required navigation data may already be installed.

The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be

implemented correctly and that the functions provided are fully available.

NOTICE

If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible

to determine up-to-date routes, or route guidance may guide you to an incorrect destination.

● Always ensure that your navigation data is kept up-to-date.

Navigation Data Online – Additional Information

Regions in the navigation data that you do not use can be removed from the system under certain circumstances, e.g.

navigation data memory low on space. If you subsequently need these regions again at a later time, the navigation

system will download them again on request. No contract for mobile online services is required for this purpose. This

service depends on the vehicle equipment and is only available in some countries.

1. Switch the ignition on.

2. Establish an Internet connection if you have not already done so.

3. Depending on the country, also select the “Share my position” mode in the privacy settings (→ Privacy settings).

Users who use the vehicle as an anonymous guest will need to reselect the privacy settings each time the

vehicle starts (→ Privacy settings).

Updating navigation data manually

Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at

www.volkswagen.com and stored on a suitableUSB

data carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will

be interrupted and it will continue automatically once the system is turned on again.

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1. Download and save the navigation data onto aUSB

data storage device.

2. Switch the vehicle ignition on.

3. Link the USB

data carrier to the Infotainment system when the vehicle is stationary.

The navigation data for frequently driven regions is automatically updated in the background.

While and after updating the navigation data, no message appears in the Infotainment

system.

If you update the navigation data manually, theUSB

data carrier must remain permanently connected. You will not receive a notification when the update is

complete.

Do not disconnect the

USB

data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully

downloaded and installed. The installation will start automatically in the background during the journey. Doing so will

cancel the update process.

If you disconnect the data carrier and visit a new region in offline mode, the navigation data is not updated due to the

lack of a USB

data carrier and an Internet connection.

Displaying the map data version

1. Open the app overview and tap

System information.

Traffic information

Reception of traffic information depends on the vehicle equipment and is not available in every country. In order to

be able to use the Online Traffic Information function, you must select the “online mode” and a mode with location

data in the privacy settings (depending on the country)(→ Privacy settings).

The Infotainment system automatically receives detailed traffic information when there is an active Internet

connection. This information is displayed on the map via symbols and color coding on the road network

(→ Navigation)→ Traffic flow display.

Reception of traffic information is possible in some countries if permitted by the privacy settings selected. No

traffic information is received in offline mode (→ Privacy settings).

Traffic disruptions

Traffic disruptions such as traffic jams are displayed on the navigation map as symbols (→ Navigation).

The route plan displays current traffic disruptions if the relevant data is available to the Navigation system.

If route guidance is active, traffic disruptions on the current route will be displayed on the route plan. You can avoid

these traffic disruptions by modifying the route plan.

Avoiding traffic disruptions

1. Tap the traffic disruption.

2. Tap Avoid.

The route will be recalculated.

Only one traffic disruption can be avoided in this manner for each route

guidance.

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Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up

notification.

Traffic flow display

The traffic flow for current traffic disruptions is displayed on the navigation map via color coding on the road

network.

Orange

Stop-and-go traffic.

Red

Traffic jam.

Introduction

Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone

functions via the Infotainment system. The sound is played back via the vehicle speakers. Depending on the vehicle

equipment, you can connect up to three cell phones to the Infotainment system at the same time (→ Phone

interface).

The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used

and its operating system.

High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network

quality can impair phone calls in the vehicle.

The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.

You generally only need to pair a device like a cell phone once per technology, Bluetooth orWi-

Fi

®. The connection of the device with the Infotainment system via Bluetooth orWi-Fi can be restored at any time

without re-pairing the device.

For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third

parties outside the vehicle.

During a phone call, the volume of the call can be adjusted with the volume control (→ Overview of

Infotainment system).

Locations with special regulations

Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not

always clearly identified. These include, for example:

—Areas near pipes and tanks containing chemicals

—Lower decks in ships and ferries

—Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.

—Areas with chemicals or particles in the air, such as flour, dust, or metal powder

—All other locations where the engine or the cell phone must be switched off.

WARNING

In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with specific

regulations, ignition sparks caused by electrostatic discharge or cell phones, for example, can cause an explosion or

a fire and lead to serious or fatal injuries.

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● Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of

gas stations, and locations with specific regulations.

● Do not use the cell phone and cell phone interface at locations where there is a risk of explosions, e.g. in the

vicinity of gas stations, and locations with specific regulations.

Types of phone interface

Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:

—Phone interface basic configuration.

The phone interface uses the Hands-Free Profile (HFP

) Bluetooth profile for transmission. This profile enables the use of phone functions via the Infotainment system

and playback via the vehicle speakers.

—Convenience phone interface.

Just like the basic configuration of the phone interface, theConvenience phone interface uses the HFP

Bluetooth profile.

The Convenience phone interface can be equipped with the wireless charging function (→ Charging Options for

Mobile Devices). In order to use the wireless charging function, you need to place a suitable cell phone correctly in

the storage compartment for the wireless charging function. Depending on the vehicle equipment and cell phone

compatibility, the cell phone connects to the vehicle aerial when you place the phone in the storage compartment

→ Connecting to the vehicle antenna.

Connecting to the vehicle antenna

Depending on the model and the vehicle equipment, and in some countries, using the storage compartment for the

wireless charging function (→ Charging Options for Mobile Devices) connects the cell phone to the vehicle antenna.

This improves the reception and the call quality, and it can reduce interfering signals in the cell phone reception, if

necessary.

If the reception or the call quality is not improved or there are still audible interfering signals in the mobile phone

reception, the cell phone must be positioned the other way around, with the screen facing up, in the storage

compartment for a better connection.

Depending on the vehicle model and equipment and in some countries, the wireless charging function can charge

multiple cell phones simultaneously. If several cell phones are being charged at the same time, only one of the cell

phones will connect to the vehicle antenna.

Coupling, connecting and managing

To use the phone interface functions, pair and connect a cell phone with the Infotainment system. Depending on the

vehicle equipment, you can connect up to two cell phones to the Infotainment system at the same time. However,

only one device is active at a time and can be used to make calls. The second connected device can receive calls via

the Infotainment system and be used to play media.

The following listed functions may not be available in all Infotainment systems in some countries and depending on

the vehicle equipment. The available functions depend on the cell phone used and its operating system.

Pairing a cell phone

Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is

then automatically saved in the Infotainment system (→ Phone interface). The coupling process may take a few

minutes.

1. Activate Bluetooth in the cell phone.

2. Activate Bluetooth in the Infotainment system.

3. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment

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system.

4. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user profile.

5. Optional: Confirm the message for transferring the data on the cell phone.

WARNING

If you as the driver carry out the pairing when driving, this may cause accidents or injuries.

● Only carry out the pairing as the driver when the vehicle is stationary.

When pairing some cell phones, a

may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.

Depending on the vehicle equipment, wireless charging may be deactivated while you are using the

Known cell phones menu. The cable-free charging function is reactivated if you leave the menu.

Connecting a cell phone

1. Pair a cell phone with the Infotainment system.

2. Activate Bluetooth in the cell phone.

Function descriptions

User profiles

An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact

data, is stored in the user profile. A maximum of ten user profiles may be saved in the Infotainment system

simultaneously.

Completely delete saved data

1. Reset the Infotainment system to factory settings (→ First steps in the Infotainment system).

Active and passive connection

In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system.

If several cell phones are connected to the Infotainment system, you can switch between an active and an inactive

connection. In order to operate the phone interface with your preferred cell phone, establish an active connection to

the Infotainment system.

Difference between the types of connection

Active

The cell phone is paired and connected. You can carry out phone interface functions using data from this cell

phone.

Passive

The cell phone is paired and connected. You can only take incoming calls via the phone interface. Other

functions are not available.

Paired cell phones are saved in the Infotainment system even if they are not currently connected.

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Change connection type (inactive to active)

Precondition:

✓ Several cell phones are connected to the Infotainment system simultaneously.

1. Tap

.

Or: tap on the name for the active cell phone.

Or: tap Replace.

The actively connected cell phone is highlighted.

2. Tap the name for the preferred cell phone.

The connection with the other cell phones will be inactivated automatically.

Connection management

Precondition:

✓ The cell phone is paired and connected.

1. Open the app overview and tap

Mobile devices.

2. Tap to connect the desired technology.

Phonebook

This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment

system. You may need confirm the transfer on your cell phone. Depending on the vehicle equipment, you can save up

to 5000 contacts in your phonebook. The phonebook is updated after each new connection of the cell phone with the

Infotainment system. During the update, the present phone directory can still be used. If changes are detected in the

phonebook and the phonebook update is complete in the Infotainment system, a pop-up appears.

If teleconferences are supported by the mobile network provider and by the cell phone, the phonebook can be

opened during a phone call and another participant can be added to the phone call.

If an image is stored for the contact, it can be displayed in the list next to the entry.

Using a phone

Select a telephone number to make a call. Various functions are available for selecting a telephone number.

Using contact data

If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.

1. Tap to search for a contact and enter the name of the contact in the input field.

Or: To call a favorite, tap Favorites in the main menu of the phone interface.

2. Tap on a contact in the list to make the call.

When searching for a contact, enter the last name and first name separated by a

space.

Using a call list

The phone interface displays the call list for the cell phone.

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1. Tap

All.

Or: Tap and filter entries in the call list, e.g. by missed calls.

2. Tap on a number or, where applicable, a contact in the list to make the call.

Manually entering the telephone number

1. Tap and enter a telephone number.

2. Tap to make the call.

While you are entering a telephone number, the contact related to the number is displayed on the

Infotainment system screen.

Favorites and speed dial keys

A speed dial key can be assigned with a favorite from the phonebook. If the entry contains an image, this is displayed

on the speed dial key.

Speed dial keys must be programmed manually and are assigned to a user profile (→ Phone interface) (→ Bluetooth).

Programming a speed dial key

1. Tap a free speed dial key.

2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone

numbers, tap the desired number on the list.

Editing the speed dial key

1. Tap and hold the speed dial key until the phonebook opens.

2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap the desired

number on the list.

Calling a favorite

1. Tap a programmed speed dial key.

Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must

be reassigned.

Deleting a favorite from the speed dial key

1. Tap

2. To delete a favorite, tap the preferred speed dial key .

Or: tap

Manage favorites.

.

Or: to delete all favorites from all speed dial keys, tapDelete all.

3. Tap confirm to delete the data.

Sending text messages

Depending on the cell phone and the Infotainment system in use, you can send and receiveSMS

text messages and, depending on your country, e-mails via the phone interface.

Sending and receiving e-mails is also dependent on the app used on the cell phone.

Sending an SMS

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1. Tap

SMS New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Sending an e-mail

1. Tap

E-MAIL New message and enter the message.

2. Enter the desired contact in the search bar and tap.

3. Tap OK to send the message.

Functions and Symbols

Functions

The functions depend on the vehicle equipment and are not available in all countries. The available functions depend

on the cell phone used and its operating system.

—Hands-free system.

—SMS

functions via Bluetooth:

—Read SMS

.

—Write SMS

, inc. templates.

—Have an SMS

read out.

—Message thread.

—E-mail functions via Bluetooth:

—Read e-mail.

—Write e-mail.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different

depending on the Infotainment system.

General symbols

1. To open the main menu, depending on the vehicle equipment, open the app overview and tap (→ Overview of

Infotainment system).

Or: tap PHONE (→ Overview of Infotainment system).

Or: press PHONE (→ Overview of Infotainment system).

Open contact list.

Open incoming and outgoing calls lists.

Dial telephone number.

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Open messages, SMS

and, depending on your country, e-mail.

Change active device.

or

Opening the settings.

Symbols for telephone calls

Starting, handling and displaying a call.

End or decline a call.

Mute the hands-free system.

Put a call on hold.

Continue a call.

Add participants to a phone conference or begin a phone conference.

SOS or

Make an emergency call (SOS).

Receive roadside assistance.

Voice mail.

Receive information about Volkswagen and various value added traffic and travel services.

Call list symbols

1. To open the call lists, tap on .

or

Received incoming call.

Outgoing call.

Missed call.

Frequent calls or favorites from your cell phone, if supported by your cell phone.

Telephone number (company).

Telephone number (private).

Cell phone number.

Fax device.

Fax device (company).

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Fax device (private).

Text message symbols

1. To open the text messages, tap on

.

Open the template for text messages.

Have text messages read out.

Introduction

With voice control, you can have certain functions carried out by voice command.

Does my vehicle have voice control?

If the or

button is present on the multi-function steering wheel or theVOICE button is present on the

Infotainment system and the voice control is started after pressing it, or your vehicle understands the activation

command (→ Voice control), voice control is installed in the vehicle.

Voice control is active and recognizes spoken words.

Test voice control before a journey to get to know the

function.

Features of voice control

Depending on your country and the language set as the system language in the Infotainment system, voice control

will be available both online and offline.

Voice commands (→ Voice control) can be freely formulated and informal, depending on the system language. Voice

commands depend on the system language and the vehicle equipment. For example, the statement “I'm cold” leads

to an increase in the vehicle's temperature and the question “How long before I arrive?” will display the remaining

time until arrival at the destination.

Depending on the system language, voice commands evaluated online allow an optimized search, for aPOI

, for example. Messages can also be dictated. For online mode, you will require a valid contract for using mobile

online services for the vehicle .

In some languages, voice commands must be formulated according to a certain pattern in order to be successfully

recognized, e.g. “navigate to [city, street name, house number]”.

Further examples and suggestions for voice commands depend on the system language. These can be found in the

Infotainment system (→ Voice control).

The number of languages available in your country depends on the

country.

If the voice control is available online in your language, it is used when the voice control is

activated.

Speech recognition for individual seating positions

Depending on the vehicle equipment and model, in some countries additional microphones enable voice control to

recognize whether the driver or passenger is speaking. For supported languages, you can open functions for

individual seat positions, for example switching on the seat heating.

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Activation command and voice commands

Activation command

The spoken words are continuously analyzed in the vehicle and overwritten after approximately 15 seconds. As soon

as the Infotainment system recognizes the activation word, voice control will begin. If voice control is available online

and activated, (voice) data will also be derived from the vehicle from this point onwards. Otherwise, there is no

transmission of data or words spoken in the vehicle.

Detection of the activation word can be deactivated in the settings→ Activation command and voice commands.

Voice control recognizes “Hello Volkswagen” as the activation command.

Здравей Volkswagen.

Olá Volkswagen.

Bonjour Volkswagen.

Ahoj Volkswagen.

Hallo Volkswagen.

Hej Volkswagen.

Hola Volkswagen.

Bonjour Volkswagen.

Hei Volkswagen.

Hello Volkswagen.

Γεια σου Volkswagen.

Ciao Volkswagen.

Hola Volkswagen.

Hallo Volkswagen.

Olá Volkswagen.

Cześć Volkswagen.

Привет Volkswagen.

Hej Volkswagen.

Merhaba Volkswagen.

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Hello Volkswagen.

Activating or deactivating the activation command

If the activation word is deactivated, voice control cannot be started via the activation word.

1. Open the app overview and tap

Voice control Voice control start/end sound or Activation word.

Or: tap HOME

Voice control Activation command.

Voice commands

Voice control only recognizes voice commands in the language selected in the infotainment system.

Observe the following tips for successful voice commands:

✓ Speak clearly and at normal volume. Speak a little louder at higher speeds.

✓ Avoid excessive emphasis and strong accents.

✓ Do not leave long pauses in speech.

✓ Avoid external and background noise.

✓ Do not direct the air flow from the vents towards the microphone or headliner.

Open suggestions for speech commands

1. Open the app overview and tap

Or: open the app overview and tap

.

To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first

and last names of the desired contact, depending on how the phonebook entry is structured.

Starting and ending voice control

Starting voice control

1. Activate the activation command (→ Voice control).

2. Say the activation command (→ Voice control).

Or: press or

Or: tap VOICE.

on the multi-function steering wheel.

Depending on the cell phone and operating system, and also for some Infotainment systems, the voice

control of a connected cell phone can be started by pressing and holding the or

or the VOICE button .

button, the sensor area

Ending voice control manually

1. To open suggestions for a voice command to cancel, open the app overview and tap

Or: open the app overview and tap General.

General.

Or: press on the multi-function steering wheel twice in quick succession or press once.

Voice control will end automatically in the following

scenarios:

— Functions in the Infotainment system are being

used.

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—The parking system is

activated.

—During an incoming call.

—During tasks involving speech and navigation

warnings.

Troubleshooting

Voice control is not responding

—Voice control is not available in your language.

—Set the correct system language in the Infotainment system.

—Start voice control by using the activation word or the button on the multi-function steering wheel.

—Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Voice control is giving unsuitable responses

—Voice control has misinterpreted the question.

—Clearly give your voice command again.

Voice control is not performing the function

—This function cannot be performed by voice control.

—The function is not available in all languages. You can find suggestions for voice commands in the set language in

the Infotainment system.

—Settings within the function are preventing the device from switching on or carrying out the function.

—Voice control did not understand the voice command.

—There is insufficient data.

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Infotainment system for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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