Get Infotainment system -> Phone interface Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up

notification.

Traffic flow display

The traffic flow for current traffic disruptions is displayed on the navigation map via color coding on the road

network.

Orange

Stop-and-go traffic.

Red

Traffic jam.

Introduction

Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone

functions via the Infotainment system. The sound is played back via the vehicle speakers. Depending on the vehicle

equipment, you can connect up to three cell phones to the Infotainment system at the same time (→ Phone

interface).

The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used

and its operating system.

High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network

quality can impair phone calls in the vehicle.

The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.

You generally only need to pair a device like a cell phone once per technology, Bluetooth orWi-

Fi

®. The connection of the device with the Infotainment system via Bluetooth orWi-Fi can be restored at any time

without re-pairing the device.

For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third

parties outside the vehicle.

During a phone call, the volume of the call can be adjusted with the volume control (→ Overview of

Infotainment system).

Locations with special regulations

Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not

always clearly identified. These include, for example:

—Areas near pipes and tanks containing chemicals

—Lower decks in ships and ferries

—Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.

—Areas with chemicals or particles in the air, such as flour, dust, or metal powder

—All other locations where the engine or the cell phone must be switched off.

WARNING

In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with specific

regulations, ignition sparks caused by electrostatic discharge or cell phones, for example, can cause an explosion or

a fire and lead to serious or fatal injuries.

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● Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of

gas stations, and locations with specific regulations.

● Do not use the cell phone and cell phone interface at locations where there is a risk of explosions, e.g. in the

vicinity of gas stations, and locations with specific regulations.

Types of phone interface

Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:

—Phone interface basic configuration.

The phone interface uses the Hands-Free Profile (HFP

) Bluetooth profile for transmission. This profile enables the use of phone functions via the Infotainment system

and playback via the vehicle speakers.

—Convenience phone interface.

Just like the basic configuration of the phone interface, theConvenience phone interface uses the HFP

Bluetooth profile.

The Convenience phone interface can be equipped with the wireless charging function (→ Charging Options for

Mobile Devices). In order to use the wireless charging function, you need to place a suitable cell phone correctly in

the storage compartment for the wireless charging function. Depending on the vehicle equipment and cell phone

compatibility, the cell phone connects to the vehicle aerial when you place the phone in the storage compartment

→ Connecting to the vehicle antenna.

Connecting to the vehicle antenna

Depending on the model and the vehicle equipment, and in some countries, using the storage compartment for the

wireless charging function (→ Charging Options for Mobile Devices) connects the cell phone to the vehicle antenna.

This improves the reception and the call quality, and it can reduce interfering signals in the cell phone reception, if

necessary.

If the reception or the call quality is not improved or there are still audible interfering signals in the mobile phone

reception, the cell phone must be positioned the other way around, with the screen facing up, in the storage

compartment for a better connection.

Depending on the vehicle model and equipment and in some countries, the wireless charging function can charge

multiple cell phones simultaneously. If several cell phones are being charged at the same time, only one of the cell

phones will connect to the vehicle antenna.

Coupling, connecting and managing

To use the phone interface functions, pair and connect a cell phone with the Infotainment system. Depending on the

vehicle equipment, you can connect up to two cell phones to the Infotainment system at the same time. However,

only one device is active at a time and can be used to make calls. The second connected device can receive calls via

the Infotainment system and be used to play media.

The following listed functions may not be available in all Infotainment systems in some countries and depending on

the vehicle equipment. The available functions depend on the cell phone used and its operating system.

Pairing a cell phone

Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is

then automatically saved in the Infotainment system (→ Phone interface). The coupling process may take a few

minutes.

1. Activate Bluetooth in the cell phone.

2. Activate Bluetooth in the Infotainment system.

3. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment

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system.

4. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user profile.

5. Optional: Confirm the message for transferring the data on the cell phone.

WARNING

If you as the driver carry out the pairing when driving, this may cause accidents or injuries.

● Only carry out the pairing as the driver when the vehicle is stationary.

When pairing some cell phones, a

may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.

Depending on the vehicle equipment, wireless charging may be deactivated while you are using the

Known cell phones menu. The cable-free charging function is reactivated if you leave the menu.

Connecting a cell phone

1. Pair a cell phone with the Infotainment system.

2. Activate Bluetooth in the cell phone.

Function descriptions

User profiles

An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact

data, is stored in the user profile. A maximum of ten user profiles may be saved in the Infotainment system

simultaneously.

Completely delete saved data

1. Reset the Infotainment system to factory settings (→ First steps in the Infotainment system).

Active and passive connection

In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system.

If several cell phones are connected to the Infotainment system, you can switch between an active and an inactive

connection. In order to operate the phone interface with your preferred cell phone, establish an active connection to

the Infotainment system.

Difference between the types of connection

Active

The cell phone is paired and connected. You can carry out phone interface functions using data from this cell

phone.

Passive

The cell phone is paired and connected. You can only take incoming calls via the phone interface. Other

functions are not available.

Paired cell phones are saved in the Infotainment system even if they are not currently connected.

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Change connection type (inactive to active)

Precondition:

✓ Several cell phones are connected to the Infotainment system simultaneously.

1. Tap

.

Or: tap on the name for the active cell phone.

Or: tap Replace.

The actively connected cell phone is highlighted.

2. Tap the name for the preferred cell phone.

The connection with the other cell phones will be inactivated automatically.

Connection management

Precondition:

✓ The cell phone is paired and connected.

1. Open the app overview and tap

Mobile devices.

2. Tap to connect the desired technology.

Phonebook

This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment

system. You may need confirm the transfer on your cell phone. Depending on the vehicle equipment, you can save up

to 5000 contacts in your phonebook. The phonebook is updated after each new connection of the cell phone with the

Infotainment system. During the update, the present phone directory can still be used. If changes are detected in the

phonebook and the phonebook update is complete in the Infotainment system, a pop-up appears.

If teleconferences are supported by the mobile network provider and by the cell phone, the phonebook can be

opened during a phone call and another participant can be added to the phone call.

If an image is stored for the contact, it can be displayed in the list next to the entry.

Using a phone

Select a telephone number to make a call. Various functions are available for selecting a telephone number.

Using contact data

If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.

1. Tap to search for a contact and enter the name of the contact in the input field.

Or: To call a favorite, tap Favorites in the main menu of the phone interface.

2. Tap on a contact in the list to make the call.

When searching for a contact, enter the last name and first name separated by a

space.

Using a call list

The phone interface displays the call list for the cell phone.

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1. Tap

All.

Or: Tap and filter entries in the call list, e.g. by missed calls.

2. Tap on a number or, where applicable, a contact in the list to make the call.

Manually entering the telephone number

1. Tap and enter a telephone number.

2. Tap to make the call.

While you are entering a telephone number, the contact related to the number is displayed on the

Infotainment system screen.

Favorites and speed dial keys

A speed dial key can be assigned with a favorite from the phonebook. If the entry contains an image, this is displayed

on the speed dial key.

Speed dial keys must be programmed manually and are assigned to a user profile (→ Phone interface) (→ Bluetooth).

Programming a speed dial key

1. Tap a free speed dial key.

2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone

numbers, tap the desired number on the list.

Editing the speed dial key

1. Tap and hold the speed dial key until the phonebook opens.

2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap the desired

number on the list.

Calling a favorite

1. Tap a programmed speed dial key.

Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must

be reassigned.

Deleting a favorite from the speed dial key

1. Tap

2. To delete a favorite, tap the preferred speed dial key .

Or: tap

Manage favorites.

.

Or: to delete all favorites from all speed dial keys, tapDelete all.

3. Tap confirm to delete the data.

Sending text messages

Depending on the cell phone and the Infotainment system in use, you can send and receiveSMS

text messages and, depending on your country, e-mails via the phone interface.

Sending and receiving e-mails is also dependent on the app used on the cell phone.

Sending an SMS

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1. Tap

SMS New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Sending an e-mail

1. Tap

E-MAIL New message and enter the message.

2. Enter the desired contact in the search bar and tap.

3. Tap OK to send the message.

Functions and Symbols

Functions

The functions depend on the vehicle equipment and are not available in all countries. The available functions depend

on the cell phone used and its operating system.

—Hands-free system.

—SMS

functions via Bluetooth:

—Read SMS

.

—Write SMS

, inc. templates.

—Have an SMS

read out.

—Message thread.

—E-mail functions via Bluetooth:

—Read e-mail.

—Write e-mail.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different

depending on the Infotainment system.

General symbols

1. To open the main menu, depending on the vehicle equipment, open the app overview and tap (→ Overview of

Infotainment system).

Or: tap PHONE (→ Overview of Infotainment system).

Or: press PHONE (→ Overview of Infotainment system).

Open contact list.

Open incoming and outgoing calls lists.

Dial telephone number.

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Open messages, SMS

and, depending on your country, e-mail.

Change active device.

or

Opening the settings.

Symbols for telephone calls

Starting, handling and displaying a call.

End or decline a call.

Mute the hands-free system.

Put a call on hold.

Continue a call.

Add participants to a phone conference or begin a phone conference.

SOS or

Make an emergency call (SOS).

Receive roadside assistance.

Voice mail.

Receive information about Volkswagen and various value added traffic and travel services.

Call list symbols

1. To open the call lists, tap on .

or

Received incoming call.

Outgoing call.

Missed call.

Frequent calls or favorites from your cell phone, if supported by your cell phone.

Telephone number (company).

Telephone number (private).

Cell phone number.

Fax device.

Fax device (company).

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Infotainment system -> Phone interface for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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