Get Driving -> Emergency call Guide for Renault Captur SUV Second Generation (2019-2026)

EMERGENCY CALL (1/3)

If the vehicle is equipped, the emer-

gency call function can be used to

call the emergency services (without

charge) automatically or manually in

the event of an accident or illness, re-

ducing the time it takes for the emer-

gency services to arrive.

Note: the emergency call operates:

– in countries covered by the associ-

ated telephone emergency services

and infrastructure compatible with

the system;

– depending on the network coverage

in the geographical region where the

vehicle is being driven.

1 System operation warning light:

– green: operational

(network available);

– off: non-operational

(network unavailable);

– red: operating

A call is always made as follows:

If you use the emergency call function

to report an accident which you have

witnessed, this implies stopping where

traffic conditions allow in order for the

emergency services to locate your ve-

hicle and therefore the location of the

reported accident.

– the call is set up with the emergency

services;

– send data related to the incident (ve-

hicle identification plate, local time

of the call, last positions, direction of

the vehicle) ;

fault;

– green flashing: call in progress.

2 Automatic mode warning light.

3 SOS button.

In all cases, comply with local legisla-

tion.

– voice communication with the emer-

gency services;

– if necessary, emergency assistance

is called.

4 Microphone.

5 Speaker.

Emergency call has two modes:

– automatic mode;

Use the emergency call only in the

event of an emergency you are in-

volved in, if you witness an accident

or if you feel ill.

– Manual mode.

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EMERGENCY CALL (2/3)

Automatic mode

In the event of unintended operation, it

is possible to cancel the call by press-

ing the 3 button for around two sec-

onds, before the call is connected to

the call centre.

If the automatic mode 2 warning light

appears in green this confirms that the

automatic system is activated.

The emergency call starts automati-

cally in the event of an accident that

has required the activation of the pro-

tective equipment (seat belt pretension-

ers, airbag etc.).

Once a call is established, only the call

centre can end the call.

Test mode

(depending on local laws)

Test mode is reserved exclusively for

Approved Dealers to check that the

emergency call feature is working prop-

erly.

To activate test mode:

Manual mode

– briefly press the 3 button three times;

– wait approximately 15 seconds;

– briefly press the 3 button three times.

Exit from test mode is automatic.

The emergency call is carried out by:

– pressing and holding the 3 button for

at least three seconds;

– pressing the 3 button five times

within ten seconds.

In the event of an acci-

dent, if the location and traf-

fic conditions permit, stay

close to the vehicle in order

to be able answer the call centre

quickly if necessary.

2.163

EMERGENCY CALL (3/3)

The system operates with a dedi-

cated battery. The battery serv-

ice life is approximately four years

(the 1 warning light lights up in red

to warn you when approaching

expiry).

Without the emergency call feature,

the system is not trackable and will

not be under constant surveillance.

Data is automatically and constantly

erased, and the system stores only

the last three positions of the vehi-

cle.

Consult an approved dealer.

To guarantee your safety

and the proper operation of

the system, any operation

carried out on the battery

(removal, disconnection, etc.) must

be carried out by a qualified special-

ist.

Operating faults

In some cases, the emergency call may

not work (e.g. low battery).

According to local legislation, data

is only sent in the event of an emer-

gency call. Data sent to the call

centre is treated according to the

personal data protection laws appli-

cable in the country where you are

located. The system stores activity

history data for 13 hours only.

When the system detects an operating

fault, the 1 warning light turns red for

over 30 minutes; consult an Approved

Dealer as soon as possible.

Risk of serious burns or electric

shocks.

You must respect the replacement

intervals (without exceeding them)

as stated in the maintenance docu-

ment.

The vehicle owner has the right of

access to their data. They can re-

quest that the data be corrected,

deleted or locked.

The battery is a specific type.

Please ensure it is replaced with the

same type.

Call an approved Dealer.

2.164

Driving -> Emergency call for Your Renault Captur SUV Second Generation (2019-2026)

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