2023-2026 Renault Scenic 4 Door Driving -> Emergency call User Manual
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Driving -> Emergency call for Your Renault Scenic 4 Door Fifth Generation (2023-2026)

EMERGENCY CALL  
2. Automatic mode warning light.  
3. "SOS" button.  
If the vehicle is equipped, the emer-  
gency call function can be used to  
call the emergency services (without  
charge) automatically or manually in  
the event of an accident or illness,  
reducing the time it takes for the  
emergency services to arrive.  
Use the emergency call  
only in the event of an  
emergency you are in-  
4. Microphone.  
5. Speaker.  
volved in, if you witness an acci-  
dent or if you feel ill.  
3
Note: the emergency call function is  
operational:  
in countries covered by the telem-  
atics services and infrastructure as-  
sociated and compatible with the  
system;  
depending on the network cover-  
age in the geographical region  
where the vehicle is being driven.  
If you use the emergency call func-  
tion to report an accident which you  
have witnessed, this implies stop-  
ping where traffic conditions allow  
in order for the emergency services  
to locate your vehicle and therefore  
the location of the reported acci-  
dent.  
A call always takes place as follows:  
the call is initiated with the emer-  
gency services;  
data related to the incident  
(manufacturer's plate, time of the  
call, last locations, vehicle direction,  
etc.) is sent;  
voice communication takes place  
with the emergency services;  
if necessary, emergency assis-  
tance is called.  
1. System operation warning light:  
green: operational  
(network available);  
off: non-operational  
(network unavailable);  
red: operating  
In all cases, comply with local legis-  
lation.  
fault;  
There are two emergency call  
modes:  
flashing green: call in progress.  
3 0 4 - D r i v i n g  
EMERGENCY CALL  
automatic mode;  
Manual mode.  
Operating faults  
Automatic mode  
If the automatic mode warning light  
2 appears in green, this confirms  
that the automatic system is acti-  
vated.  
3
The emergency call starts automati-  
cally in the event of an accident that  
has required the activation of the  
protective equipment (seat belt pre-  
tensioners, airbag etc.).  
In the event of an acci-  
dent, if the location and  
traffic conditions per-  
mit, stay close to the  
Manual mode  
In some cases, the emergency call  
may not work (e.g. low battery, etc.).  
If the system detects an operating  
fault, the warning light 1 is illuminat-  
ed in red for more than 30 minutes.  
In the event of a system fault, the 1  
and 2 warning lights switch off and  
no longer light up.  
The emergency call can be initiated  
by:  
pressing and holding the button  
3 for at least three seconds;  
vehicle in order to be able an-  
swer the call centre quickly if  
necessary.  
or  
pressing the button 3 five times  
within ten seconds.  
If the button was pressed by mis-  
take, it is possible to cancel the call  
by pressing and holding the button 3  
for around two seconds, before the  
call is connected to the call centre.  
In these two cases, contact an ap-  
proved dealer as soon as possible.  
Once a call is established, only the  
call centre can end it.  
D r i v i n g - 3 0 5  
EMERGENCY CALL  
The system operates with  
Without the emergency  
call feature, the system is  
not trackable and will not  
To guarantee your  
safety and the proper  
operation of the sys-  
a dedicated battery. The  
battery service life is ap-  
proximately four years (the  
warning light 1 appears in red to  
warn you).  
be under constant surveillance.  
Data is automatically and con-  
stantly erased, and the system  
stores only the last three posi-  
tions of the vehicle.  
tem, any operation car-  
ried out on the battery (removal,  
disconnection, etc.) must be  
carried out by a qualified spe-  
cialist.  
3
Consult an approved Dealer.  
According to legislation rele-  
vant to the country, data is only  
sent in the event of an emer-  
gency call. Data sent to the call  
centre is treated according to  
the personal data protection  
laws applicable in the country  
where you are located. The sys-  
tem stores activity history data  
for 13 hours only.  
Risk of serious burns or electric  
shocks.  
You must respect the replace-  
ment intervals (without exceed-  
ing them) as stated in the main-  
tenance document.  
The battery is a specific type.  
Please ensure it is replaced with  
the same type.  
Call an approved dealer.  
The vehicle owner has the right  
of access to their data. They  
can request that the data be  
corrected, deleted or locked.  
3 0 6 - D r i v i n g  

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