Getting help
Various information sources are available to get help on the functions or operation of individual services.
Help via myVolkswagen
Information on registration, the individual services and frequently asked questions(FAQ) is available in theHelp area.
Short help texts and videos are available in many areas via myVolkswagen. You can display help texts by clicking on
the symbol.
Using the chatbot, you can search directly for a certain question or keyword after tappingStart chat. The chatbot
shows several possible answers for the respective topic.
Help via the app
Information on the service portfolio and individual services, frequently asked questions(FAQ) and also tutorials on
the app are available in the Account area. You can display this information by clicking on the icon.
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