Ordering services and activating in the vehicle
You must first order the services before you can use them in the vehicle. You must then become the primary user of
the vehicle. You must provide proof of authorisation for this. Depending on equipment, proof of authorisation is
provided either by means of the 2-key verification method or by input of the registration code. If you want to use
security-relevant services, you must additionally perform the Volkswagen Ident procedure (→ Volkswagen Ident
process). The ordered services are activated when you have become the primary user for your vehicle and have also
performed the Volkswagen Ident procedure where applicable.
Ordering services via myVolkswagen
Observe the information on privacy, right of withdrawal, Terms and Conditions and Terms of
Use.
1. In the myVolkswagen customer area, give yourConsent to Terms and Conditions and Terms of Use.
2. Click on Order free of charge.
3. Wait for email with confirmation.
4. To activate the services in the vehicle, identify yourself as the primary user. Follow the further instructions to do
this.
You can extend contracts that will expire in the near future via theExtend contract function button in the
vehicle overview. If your contract has only just begun or still has a long period to run, this function button will
not be visible.
In the case of used vehicles where the services have already expired, you will receive only the basic services as
the primary user. The services can be then extended via myVolkswagen, the In-Car Shop or the web shop.
Ordering services via the app
Observe the information on privacy, right of withdrawal, Terms and Conditions and Terms of
Use.
1. Give your Consent to Terms and Conditions and Terms of Usein the app.
2. Tap Order free of charge.
3. Wait for email with confirmation.
4. To activate the services in the vehicle, identify yourself as the primary user. To do this, follow the further
instructions in the app.
Activating services via the 2-key verification method
In order to become the primary user and thus provide proof of authorisation, you need the two mechanical vehicle
keys that belong to the vehicle. Proof of authorisation is provided in the vehicle during registration or, if a user
account already exists, in the Infotainment system via the Manage users function.
1. Switch on the ignition and the Infotainment system.
2. In the Infotainment system, register forWe Connect.
Or: tap the menu optionsManage users Settings Become primary user and follow the instructions.
3. Press on the first vehicle key.
4. Press on the second vehicle key.
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