Get We Connect -> Manage users Guide for Volkswagen Multivan SUV Sixth Generation (2015-2024)

Introduction

After successful registration and verification, you are authorised to perform services. You can assign or withdraw

user roles and rights for other persons in your user account online via myVolkswagen or via the app.

Opening the ‘Manage users’ function

1. Tap User or Manage users on the Infotainment system start screen.

Or: Tap MENU User or Manage users.

Setting options

Depending on the equipment, the following setting options may be available:

—Me (primary user).

—Others (secondary user, guest user or anonymous guest).

—Key.

—Setup.

Description of user roles

Primary user

—The “primary user” role is intended for the vehicle keeper or for a vehicle user who has not only temporary

authorisation (e.g. a lessee or company car driver). The primary user has unrestricted rights and can assign

additional rights to other users of the vehicle by inviting them as secondary users. If a new primary user legitimises

themselves for the vehicle, the previous primary user will automatically lose their primary user role.

Secondary users

—The “secondary user” role is intended for users who use the vehicle regularly and want to save the vehicle settings

in a personal user account. Secondary users can use mobile online services. Secondary users are assigned by the

primary user: the primary user must invite the secondary user to use the vehicle. The primary user can delete

secondary users at any time.

Guest users

—The “Guest user” user role is intended for users who use a vehicle occasionally or only once. Guest users can log in

themselves in every vehicle with service capability and involvement of the primary user is not necessary. Every

vehicle user can delete the guest user in the vehicle at any time. The guest user has only restricted access to certain

services.

Anonymous guest

—The “Anonymous guest” user role is a non person-specific account that exists locally in the vehicle and cannot be

synchronised with the server. The “Anonymous guest” user role is intended for anonymous users. These are

persons who have access to the vehicle but do not log in. There is only one anonymous guest account in vehicles

with online personalisation, and it cannot be deleted. If the “Anonymous guest” user role is activated in the vehicle,

all users logged into the vehicle will be logged out temporarily.

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Creating and deleting user roles

Creating a primary user

—Create a user account (→ Volkswagen ID).

— Add vehicle to a user account (→ Vehicle management).

—Order services and activate services in the vehicle (→ Vehicle management).

Creating secondary users via myVolkswagen

The primary user has unrestricted rights and can transfer rights to other vehicle users.

1. Open the Vehicle administration area.

2. Click on Invitations and enter the email address and username of the secondary user to be registered.

3. Click Send.

The invited person receives an email with their invitation. You can activate the services for this person as a

secondary user as soon as they accept the invitation.

You can withdraw invitations again if necessary in theSecondary user.

Removing secondary users via myVolkswagen

1. Open the Vehicle administration area.

2. In the Secondary user area, click onRevoke secondary user permission next to the corresponding secondary

user.

Deleting the primary user

1. Set privacy settings to the “Share my position” mode or “Online” mode.

2. Reset the Infotainment system to factory settings (→ Infotainment system overview).

Or: Authorise a new user in the vehicle.

If a different privacy setting is chosen, the primary user may still be present on the

server.

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Changing and deleting user data

You can change or delete your user and login data. Any changes to your login details will simultaneously also apply

to the all other Volkswagen systems that use the Volkswagen ID.

Changing user data via myVolkswagen

1. In the myVolkswagen customer area, openSettings and open one of the following areas:

—Volkswagen ID.

—Privacy settings and consents.

2. Click on Volkswagen ID and then Adapt data.

3. Change and save the user data.

4. If necessary, adapt and save the information in thePrivacy settings and consents area.

Deleting user data via myVolkswagen

1. In the myVolkswagen customer area, click onSettings Volkswagen ID Delete data.

Your data will be deleted. YourVolkswagen ID will not be deleted.

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We Connect -> Manage users for Your Volkswagen Multivan SUV Sixth Generation (2015-2024)

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