Get We Connect -> Upgrades Guide for Volkswagen Multivan SUV Sixth Generation (2015-2024)

Introduction

Upgrades allow new functions to be added to your vehicle after delivery.

Functions

Before using an activated function, read and observe the relevant information and warnings in the owner’s manual or

in the digital owner’s manual that may be available.

Depending on the vehicle model, you can activate convenience and Infotainment system functions, along with driver

assistance systems.

The activation of Upgrades functions depends on the country and vehicle.

Some Infotainment systems contain a list of activated functions.

Activated functions are not tied to the duration of the user account.

A list of features on demand, e.g. navigation, that are available for the vehicle is contained either in the owner’s

manual, in the Infotainment system, on the Volkswagen Commercial Vehicles website or in your user account. Some

functions do not require a description, such as functions for changing the appearance or colour of the Infotainment

system.

Inform the user or buyer about any permanently or temporarily activated functions when renting or selling the

vehicle.

WARNING

If the driver is distracted when driving, this can cause accidents and serious injuries.

● Activate the functions only when the vehicle is stationary.

If the required hardware for the on-demand function is not available in the vehicle, it can be retrofitted in

some cases by a suitably qualified workshop.

If the required software for the function on demand is not available in the vehicle, it can be retrofitted in

some cases . Retrofitting may be subject to charge, depending on the type of software.

Function status

The status of a function is displayed only in certain vehicles, depending on the Infotainment system being used. Once

a function is properly activated, it can be used until the end of the agreed term.

Function activated.

The function is faulty or temporarily unavailable.

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Viewing and activating functions

Before restarting the engine, read the notification in the Infotainment system about the completed activation

process. Observe the instructions if activation was not successful.

Prerequisites

✓ A suitable Infotainment system is installed in the vehicle.

✓ The compatibility and performance of the hardware available in the vehicle is sufficient for the function.

✓ A valid contract for use of the services exists between you and Volkswagen AG.

✓ The vehicle is assigned to your user account.

✓ You have the user role “Primary user” for the vehicle (→ Manage users).

✓ There is sufficient mobile reception in the vehicle’s current location.

✓ The electrical system in the vehicle is functional.

✓ The 12-volt vehicle battery is appropriately charged.

✓ The factory-fitted control unit with integratedeSIM

card is present.

Viewing functions

1. Tap HOME User or Manage users

Or: Tap MENU User or Manage users

2. Open the Privacy settings and services menu.

All available functions for the vehicle can also be viewed in the In-Car Shop in the Infotainment

system.

The primary user can activate the existing functions for the vehicle in the In-Car Shop of the Infotainment

system or in the We Connect web shop.

Activating functions

Do not drive the vehicle during activation.

All functions on demand for the vehicle are displayed in the In-Car Shop of the Infotainment system.

1. To access the In-Car Shop of the Infotainment system, tap HOME

2. Tap the function in the In-Car Shop and follow the instructions in the Infotainment system.

Observe the instructions in the Infotainment system during and after

activation.

After successful activation, some functions require you to park the vehicle for approx. 10 min.

1. Stop the engine and apply the handbrake.

2. Close the bonnet, boot lid, all windows and all doors.

3. Make sure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

4. Take all vehicle keys with you and get out of the vehicle.

5. Lock the vehicle and remove the vehicle keys from the operating range of the vehicle.

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If you have the “primary user” role for the vehicle (→ Manage users), you can also view activated functions in the

app.

Troubleshooting

Where can I get functions?

You can obtain functions from a web shop accessible via your user account(→ Volkswagen ID).

Depending on the equipment, functions can also be activated directly via the Infotainment system in the In-Car Shop.

Is the function restricted during activation?

The function is not available during activation.

How can I tell if activation was successful?

Notification of successful software activation is displayed on the Infotainment system.

When will the activated function be available?

Depending on the activated function, it will either be available immediately or the next time you switch on the

ignition.

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We Connect -> Upgrades for Your Volkswagen Multivan SUV Sixth Generation (2015-2024)

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