Setting, changing and resetting the S-PIN
Input of the security PIN(S-PIN) is requested in addition to the password as part of user authentication and acts as
a second security level to protect security-relevant services from unauthorised access.
The security PIN
, S-PIN is a multi-digit number sequence that can be freely selected during the registration process.
When creating theS-PIN
, avoid easy-to-guess number sequences and generally known birthday dates.
You must treat theS-PIN
as strictly confidential. For security reasons, you should change the S-PIN without delay if theS-PIN is disclosed to a
third party.
Setting the S-PIN via myVolkswagen and app
—In myVolkswagen, you can set theS-PIN
in your user account.
—In the app, you can set theS-PIN
during the registration process.
The S-PIN
should consist of four non-identical, non-consecutive numbers that are neither ascending or descending.
Changing the S-PIN via myVolkswagen and app
—In myVolkswagen, you can change theS-PIN
in your user account.
—In the app, you can change theS-PIN
in your user profile. To change the S-PIN, you must enter and confirm both the previous and newS-PIN.
If you enter the S-PIN
incorrectly several times, the input field will be blocked for a certain period.
Resetting the S-PIN via myVolkswagen and app
—As soon as theS-PIN
has been reset, it is no longer possible to use online services in either the app or myVolkswagen until the vehicle
keeper has verified themselves in the vehicle. For verification, have both vehicle keys at hand and start the process
on the Infotainment system. After renewed ordering and activation, the services can then be used in full again.
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