Get We Connect -> Mobile online services Guide for Volkswagen Multivan SUV Sixth Generation (2015-2024)

Introduction to mobile online services

Mobile online services, referred to below as services, allow you to connect your vehicle to the internet. This makes it

possible for you to extend the scope of various services. A description of all available services can be found on the

internet at:

vwn.de/we-connect

You can find the myVolkswagen customer area on the internet at:

vwn.de/myVolkswagen

Prior to use, We Connect has to be activated online by concluding aWe Connect contract with Volkswagen AG. The

contract is subject to a country-dependent period of validity.

Both the service portfolios offered by Volkswagen AG and individual services may be changed, discontinued,

deactivated, reactivated, renamed and expanded without further notice.

The provision and availability of services and service portfolios can vary from country to country and depend on the

vehicle and vehicle equipment.

In areas with insufficient mobile telephone and

GPS

reception, no emergency calls and phone calls can be made and no data can be transmitted.

Observe the warnings in the chapter .

Volkswagen AG is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps,

inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data media, computers, tablets and mobile telephones.

You can find an overview of the services activated for you and their duration in your user

account.

Execution of services using the app can consume data and cause costs. The transmission speed will be reduced if the

contractually agreed data volume is exceeded, and this can cause delays in execution of the services.

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Data processing

Applies in EU countries where the General Data Protection Regulation of the European Union is valid:

When using services, information about the vehicle is transmitted and processed online. This data may also indirectly

provide information about the respective driver, such as their driving behaviour. The privacy policy for the use of

Volkswagen AG’s mobile online services can be found in the Infotainment system under MENU Legal or HOME

Legal.

Permanent transfer of the vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use, mobile

online services may already be activated and the previous user may still be able to view collected data and control

certain vehicle functions via the mobile online services and control some functions of your vehicle.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case,

you can register yourself as the primary user for the vehicle and automatically remove the previous primary user.

Alternatively, you can permanently delete the previous user as the primary user in the Infotainment system. You can

also set the vehicle to offline mode to restrict your vehicle’s communication with the Volkswagen AG data server and

to limit processing of vehicle-related and personal data.

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Prerequisites for using the services

In order to be able to use the full scope of the services, the following prerequisites must be met.

✓ We Connect was also ordered for the vehicle and has been installed at the factory.

✓ The vehicle and user are located in the area covered by the services.

✓ Data transmission is possible without restrictions at the location of the user and vehicle.

✓ The mobile telephone is compatible with the app.

✓ The privacy settings in the Infotainment system permit data transmission by the services.

✓ The settings in the mobile telephone permit data transmission by the services.

✓ A personal user account,Volkswagen ID, has been set up (→ Volkswagen ID).

✓ There is a valid contract for use of the services.

✓ A vehicle has been added to the user account (→ Vehicle management).

✓ Neither the online connectivity unit nor individual services are deactivated or decommissioned.

✓ Certain technologies that are operated by third parties and provided to Volkswagen AG are available. Volkswagen

AG is not responsible if these technologies are terminated, discontinued or deactivated during the service life of

the vehicle.

WARNING

Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents

and fatal injuries can occur if the driver is distracted.

● Always drive with your full attention and responsibly.

● Only use apps, services and functions when the vehicle is stationary.

WARNING

Using services without due care or unsupervised can result in the serious injury or even death of people in and

around the vehicle, e.g. if they are locked inside the vehicle unintentionally.

● Always carry out the services carefully and responsibly.

The vehicle added in the user account must first be driven for a few kilometres before individual services can

record, transmit and display correct data.

Do not disclose your login data, password, registration code orS-

to others and keep them safe to ensure that nobody else can access or view them.

Change your password at regular

intervals.

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Interference

Even when the above-mentioned requirements for using the services are met, the functionality of the services can be

impaired or interrupted due to factors that lie outside the control of Volkswagen AG. Such factors include in

particular:

—Maintenance, repairs, deactivation, over-the-air updates and technical changes to your service provider’s

telecommunication systems, satellites, servers and databases.

—The telecommunications provider has changed the mobile telecommunication standard for transferring mobile

data, e.g. from LTE

or UMTS to EDGE or GPRS.

—An existing mobile telecommunications standard has been switched off by the telecommunications provider.

—Disturbance, interference or interruption of mobile andGPS

reception, e.g. due to high speeds, weather, landscape, interfering devices or intensive use of the mobile network

in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications andGPS

reception. This can also include tunnels, streets with tall buildings, garages, car parks, underpasses, mountains and

valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries, federal states and regions where mobile online services are not available.

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Services not requiring activation

The following services can also be used if the vehicle has not been added to a user account.

This is the maximum possible range of services. Not all services are available in all vehicles and countries.

—Emergency Call Service .

—System apps or In-Car Apps pre-installed in the Infotainment system.

—Digital owner’s manual, if available.

The Emergency Call Service is available independently of logging into the Infotainment

system.

In Europe, further information is available on the internet and on the Volkswagen

website.

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We Connect -> Mobile online services for Your Volkswagen Multivan SUV Sixth Generation (2015-2024)

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