Get Emergency situations -> Pan-European eCall System Guide for Hyundai Bayon SUV Second Generation (2021-2024)

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PAN-EUROPEAN ECALL SYSTEM (IF EQUIPPED)

The vehicle is equipped with a device* connected with the Pan-European eCall

system for making emergency call to response teams. The Pan-European eCall

system is an automatic emergency call service made in event of a traffic accident

or other** accidents on the roads of Europe. (only in countries with regulation on

this system)

The system allows contacting with an officer of the single duty dispatch service in

case of accidents on the roads of Europe. (only in countries with regulation on this

system)

The Pan-European eCall system given conditions, stated in the Owner’s Manual as

well as Warranty and Service book transmits data to the Public Safety Answering

Point (PSAP) including such information as vehicle location, vehicle type, VIN

(vehicle identification number of the vehicle).

OAC3073019TU

1. Road accident

2. Wireless network

3. Public Safety Answering Point (PSAP)

4. Rescue

* Pan-European eCall device in the Owner’s Manual means equipment, installed in the vehi-

cle, which provides connection with the Pan-European eCall system.

** “Other accidents” mean any accidents on the roads of Europe (only in countries with regu-

lation on this system) resulted in injured people and/or necessity of provision of assistance.

In case of registration of any accident, it is necessary to stop a vehicle, press button SOS

(location of the button is specified on the picture in the chapter “Pan-European eCall (IF

EQUIPPED)”) of the Owner’s Manual. When making a call, the system gathers information

about the vehicle (from which a call was made), after which connects the car with an officer

of the Public Safety Answering Point (PSAP) to tell about the reason of the emergency call.

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Emergency situations

Once the data which is stored in the Pan-European eCall system is delivered to the

rescue centre to assist the driver and passengers with proper rescue operations,

the data will be deleted after rescue operation is completed.

Description of the ecall in-vehicle system

OAC3079020TU

Overview of the 112-based eCall in-vehicle system, its operation and functional-

ities: refer to this section. The 112-based eCall service is a public service of gener-

al interest and is accessible free of charge.

The 112-based eCall in-vehicle system is activated by default. It is activated auto-

matically by means of in- vehicle sensors in the event of a severe accident.

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It will also be triggered automatically

when the vehicle is equipped with a

TPS system which does not function in

the event of a severe accident.

Types of data and its recipients

The 112-based eCall in-vehicle system

may collect and process only the fol-

lowing data:

The 112-based eCall in-vehicle system

can also be triggered manually, if need-

ed. Instructions for manual activation of

the system: refer to this section.

In the event of a critical system failure

that would disable the 112-based eCall

in-vehicle system, the following warn-

ing will be given to the occupants of the

vehicle: refer to this section.

- Vehicle Identification Number

- Vehicle type (passenger vehicle or

light commercial vehicle)

- Vehicle propulsion storage type (pet-

rol/diesel/CNG/LPG/electric/hydro-

gen)

- Vehicle recent locations and direction

of travel

- Log file of the automatic activation of

the system and its timestamp

- Any additional data (if applicable):

Not applicable

Recipients of data processed by the

112-based eCall in-vehicle system are

the relevant public safety answering

points designated by the respective

public authorities of the country on

which territory they are located, to first

receive and handle eCalls to the single

European emergency number 112.

Additional information (if available): Not

applicable

Information on data processing

Any processing of personal data

through the 112-based eCall in-vehicle

system shall comply with the personal

data protection rules provided for in

Directives 95/46/EC (1) and 2002/58/

EC (2) of the European Parliament and

of the Council, and in particular, shall

be based on the necessity to protect

the vital interests of the individuals in

accordance with Article 7(d) of Direc-

tive 95/46/EC (3).

Processing of such data is strictly limit-

ed to the purpose of handling the emer-

gency eCall to the single European

emergency number 112.

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Emergency situations

(1) Directive 95/46/EC of the European

Parliament and of the Council of 24

October 1995 on the protection of

individuals with regard to the pro-

cessing of personal data and on the

free movement of such data (OJ L

281, 23.11.1995, p. 31).

(2) Directive 2002/58/EC of the Europe-

an Parliament and of the Council of

12 July 2002 concerning the pro-

cessing of personal data and the

protection of privacy in the electron-

ic communications sector (Directive

on privacy and electronic communi-

cations) (OJ L 201, 31.7.2002, p.

37).

(3) Directive 95/46/EC is repealed by

Regulation (EU) 2016/679 of the

European Parliament and of the

Council of 27 April 2016 on the pro-

tection of natural persons with

regard to the processing of personal

data and on the free movement of

such data (General Data Protection

Regulation) (OJ L 119, 4.5.2016, p.

1). The Regulation applies from 25

May 2018.

Arrangements for data

processing

The 112-based eCall in-vehicle system

is designed in such a way as to ensure

that the data contained in the system

memory is not available outside the

system before an eCall is triggered.

Additional remarks (if any): Not applica-

ble

The 112-based eCall in-vehicle system

is designed in such a way as to ensure

that it is not traceable and not subject to

any constant tracking in its normal

operation status. Additional remarks (if

any): Not applicable

The 112-based eCall in-vehicle system

is designed in such a way as to ensure

that data in the system internal memory

is automatically and continuously

removed.

The vehicle location data is constantly

overwritten in the internal memory of

the system so as always to keep maxi-

mum of the last three up-to-date loca-

tions of the vehicle necessary for the

normal functioning of the system.

The log of activity data in the 112-based

eCall in-vehicle system is kept for no

longer than necessary for attaining the

purpose of handling the emergency

eCall and in any case not beyond 13

hours from the moment an emergency

eCall was initiated. Additional remarks

(if any): Not applicable

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Modalities for exercising data

subject’s rights

Pan-European eCall System

The data subject (the vehicle’s owner)

has a right of access to data and as

appropriate to request the rectification,

erasure or blocking of data, concerning

him or her, the processing of which

does not comply with the provisions of

Directive 95/46/EC. Any third parties to

whom the data have been disclosed

have to be notified of such rectification,

erasure or blocking carried out in com-

pliance with this Directive, unless it

proves impossible or involves a dispro-

portionate effort.

The data subject has a right to com-

plain to the competent data protection

authority if he or she considers that his

or her rights have been infringed as a

result of the processing of his or her

personal data.

OAC3079021TU

Elements of the Pan-European eCall

system, installed in passenger com-

partment:

(1) SOS button

(2) LED

• SOS button:

The driver/passenger makes an emer-

gency call to the single duty dispatch

service by pressing the button.

Contact service responsible for han-

dling access requests (if any): Not

applicable

• LED:

The green LED illuminates for 3 sec-

onds when the ignition switch is in the

ON position. After that they will switch

off at normal operation of the system.If

there are some problems in the system,

the SOS indicator light illuminates in

the instrument cluster.

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Emergency situations

Automatic accident reporting

System operation in the

event of a traffic accident

Connection with the

Public Safety Answering

Point(PSAP)

Emergency services

OAC3073022TU

The Pan-European eCall device automatically makes an emergency call to the

Public Safety Answering Point (PSAP) for proper rescuing operations in event of

vehicle accident.

For proper emergency services and support the Pan-European eCall system auto-

matically transmits the accident data to the Public Safety Answering Point (PSAP)

when a traffic accident is detected.

In this case, the emergency call cannot be hung up by pressing the SOS button and

the Pan-European eCall system remains connected until the emergency service

officer, receiving the call, disconnects the emergency call.

In minor traffic accidents the Pan-European eCall system may not execute an

emergency call. However, an emergency call may be made manually by pressing

the SOS button.

CAUTION

Operation of the system is impossible in case of absence of mobile transmis-

sion and GPS and Galileo signals.

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Manual accident reporting

OAC3083052TU

The driver or passenger manually can make an emergency call in the Public Safety

Answering Point(PSAP), by pressing SOS button to call the necessary emergency

services.

A call to the emergency services through the Pan-European eCall system can be

cancelled by pressing the SOS button again only before the call connection.

After activation of emergency call in the manual mode (for proper emergency ser-

vices and support), the Pan-European eCall system automatically transmits the

road accident data / or data on other accident to the officer of the Public Safety

Answering Point(PSAP) (during emergency call) by pressing the SOS button.

If the driver or passenger accidentally presses the SOS button, it can be cancelled

by pressing the button again.

In case of road accident or other accident for activation of emergency call in manu-

al mode it is necessary:

1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself and

other participants of road traffic;

2. Press the SOS button, when pressing the button SOS registration of the device

in the wireless telephonic communication networks is carried out, minimum data

set about vehicle and its location is collected in accordance with of the technical

requirements of the device. After that connection with the officer of the Pan-Eu-

ropean eCall system is made for clearing up reasons (conditions) of the emer-

gency call.

3. After clearing up reasons of the emergency call, the officer of the Public Safety

Answering Point(PSAP) sends emergency services and completes the emer-

gency call.

If the emergency call is not carried out in accordance with the procedure, men-

tioned above, the emergency call will be considered as erroneous.

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Emergency situations

Arbitrary Removal or Modification

WARNING

The Pan-European eCall system

calls emergency services for assis-

tance. Thus, any arbitrary removal or

changes to the Pan-European eCall

system settings may affect your

driving safety. Also, it may even

make an erroneous emergency call

to the Public Safety Answering Point

(PSAP). Thereby, we kindly ask you

not to make any changes by yourself

or by the third parties in the settings

of the equipment of the Pan-Europe-

an eCall system, installed in your

vehicle.

Emergency power supply of the

Pan-European eCall system from the

battery

• The Pan-European eCall system

battery supplies power during 1

hour in case main power source of

the vehicle is cut off due to the col-

lision during the emergency situa-

tions.

• The Pan-European eCall system

battery should be replaced every 4

years.

LED illumination in red

(system malfunction)

If red LED illuminates in normal driv-

ing conditions, this can indicate mal-

function of the Pan-European eCall

system. We recommend that you

have the Pan-European eCall system

checked by a HYUNDAI authorised

repairer as soon as possible. Other-

wise correct operation of the Pan-Eu-

ropean eCall system device, installed

in your vehicle is not guaranteed.

Owner of the vehicle incurs liability

for consequences, occurred as a

result of nonobservance of condi-

tions, mentioned above.

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Emergency situations -> Pan-European eCall System for Your Hyundai Bayon SUV Second Generation (2021-2024)

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