Infotainment system -> Types of mobile phone interface for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

1. Touch HOME  
Mobile devices.  
2. Touch to select the technology you wish to use for the connection.  
Active and passive connection  
At least one mobile device must be connected to the Infotainment system in order to use the mobile phone interface  
functions. You can switch between an active and a passive connection when multiple mobile devices are connected  
to the Infotainment system. In order to use the mobile phone interface with the desired mobile device, an active  
connection to the Infotainment system must be established.  
Difference between the connection types  
Active  
The mobile device is paired and connected. Mobile phone interface functions are carried out using the data  
from this mobile device.  
Passive  
The mobile device is paired and connected. Only incoming calls can be accepted via the mobile phone interface.  
Other functions are not available.  
Paired mobile devices are stored in the Infotainment system even if they are not currently connected.  
Switching connection type (passive to active)  
Prerequisite: several mobile devices are connected simultaneously with the Infotainment system.  
1. Touch . The mobile device with an active connection is highlighted.  
2. Touch the designation of the desired mobile device. Other mobile devices are automatically passively  
connected.  
User profiles  
An individual user profile is automatically created for each paired mobile device. The data from the mobile device  
(e.g. contact data) are stored in the user profile. A maximum of 10 user profiles can be stored in the Infotainment  
system simultaneously.  
Deleting a user profile  
1. Touch  
Settings.  
The user profiles are located underSelect mobile telephone or Mobile devices.  
2. Select the required user profile and touch to delete.  
Types of mobile phone interface  
The following types of mobile phone interface may be present in the vehicle, depending on the equipment and the  
country:  
Basic mobile phone interface.  
Comfort mobile phone interface.  
Basic mobile phone interface  
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The mobile phone interface uses the HFP Bluetooth profile for data transfer. It enables the use of telephone functions  
via the Infotainment System and playback via the vehicle loudspeakers.  
Comfort mobile phone interface  
The Comfort mobile phone interface uses the HFP Bluetooth profile in the same way as the basic mobile phone  
interface.  
The Comfort mobile phone interface may be equipped with a wireless charging function.  
To use the functions of the wireless charging function, you must correctly place a suitable mobile device in the  
storage compartment. Depending on the equipment, the mobile device may be connected to the vehicle aerial. This  
improves the reception and call quality.  
Making phone calls and sending messages  
Opening the mobile phone interface  
Touch HOME  
.
Using a telephone  
Select a telephone number to start the call. Various functions are available for selecting a telephone number.  
Using contact details  
If there are several phone numbers for each contact, you must select the desired phone number.  
Touch  
Touch  
and enter the contact data you are looking for. Touch the contact in the list to start the call.  
Favourites. Touch the contact in the list to start the call.  
Touch  
All. Touch the contact in the list to start the call.  
Use call list  
The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are  
stored as favourites. Start calls via the call list.  
Touch  
OR: Touch  
All. Touch a number in the list to start the call.  
Missed. Touch a number in the list to start the call.  
Favourites. Touch a contact to start the call.  
OR: Touch  
Entering a telephone number manually  
1. Touch and enter a telephone number.  
2. Touch to start the call.  
While you are entering a phone number, contacts that match the number will appear on the Infotainment  
system display.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive text messages and  
emails via the mobile phone interface.  
Switching between text messages and email  
To send text messages or emails, activate the corresponding option at the top left of the screen. The active option is  
displayed on the screen, e.g. Text message.  
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