Get Opening and closing Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

The indicator lamp in the emergency call button lights up red continuously . In addition, a message may be displayed

in the instrument cluster.

The availability of the eCall Emergency System is restricted. It may not be possible to make an emergency call.

1. Go to a correspondingly qualified workshop immediately and have the fault rectified.

Functions of the vehicle key

Buttons on the vehicle key

Lock the vehicle.

Unlock the vehicle.

Unlock only the boot lid.

Open the right electric sliding door (→ Sliding door, electric).

Open the left electric sliding door (→ Sliding door, electric).

Single door unlocking

The single door unlocking function can be activated and deactivated via the Infotainment system.

Replacement key

You will need to quote the vehicle identification number when ordering a replacement key or additional vehicle keys.

Each new key contains a microchip which must be encoded with the data for the vehicle’s electronic immobiliser. A

vehicle key will not work if it contains an unencoded microchip. The same applies for keys that have been cut to fit

the vehicle.

New vehicle keys are available from Volkswagen Commercial Vehicle dealerships or from qualified workshops and

authorised key services which are qualified to manufacture these vehicle keys.

WARNING

Careless or unsupervised use of the vehicle key can lead to accidents or injuries.

● Always take all vehicle keys with you every time you leave the vehicle. Children or unauthorised persons could

lock the doors and the boot lid, start the engine or switch on the ignition and operate electrical equipment, such

as the electric windows.

● Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle

in an emergency and may not be able to get themselves to safety. Locked vehicles may be subjected to very high

or very low temperatures, depending on the season. This can cause serious injuries and illness or fatalities,

especially for small children.

● Never switch off the ignition while the vehicle is in motion. The steering column lock may be activated and you

will no longer be able to steer the vehicle.

NOTICE

Every electrical vehicle key contains electronic components. Protect the key from damage, moisture and excessive

vibration.

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Spare key

3

The vehicle key for the keyless locking and starting system Keyless Access contains a spare key→ Fig. 1

locking and unlocking the vehicle manually.

for

Fig. 1 Vehicle key: Releasing the spare key.

1

2

3

Press the release button briefly. The keyring folds open.

Press the release button and pull the spare key out in the direction of the arrow.

Spare key.

Possible uses

—Lock and unlock the vehicle manually .

—Switch the front passenger front airbag on and off (→ Standard airbag system).

—Lock and unlock the lockable glove box.

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Changing the button cell

This button cell can be changed by a suitably qualified workshop→

.

Fig. 1 Vehicle key: Opening the battery compartment

cover.

Fig. 2 Vehicle key: Replacing the button cell.

Changing the button cell

1. Remove the spare key (→ Vehicle key).

2. Insert the manual key in the slot→ Fig. 1

2

, then press it in the direction of the arrow and lever off the cover.

3. Remove the button cell from the battery compartment→ Fig. 2.

4. Press the new button cell of the same specification into the battery compartment→

5. Press the cover onto the housing until it clicks into place.

.

6. Stow the spare key in the vehicle key housing (→ Vehicle key).

7. Dispose of discharged batteries in an environmentally responsible way.

DANGER

If you swallow a button cell, or if it enters your windpipe, it can cause serious or even fatal injuries within a very

short time due to choking or internal burns.

● Seek immediate medical assistance if you suspect that someone has swallowed a button cell.

● Do not use the remote control if you cannot close the battery cover.

● Always keep the remote control and key ring with button cells out of the reach of children.

NOTICE

The vehicle key can be damaged if the button cell is not changed properly.

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● Unsuitable batteries can damage the vehicle key. Replace the discharged battery only with a new battery of the

same voltage rating, size and specification.

● Pay attention to the correct polarity when inserting the button cell.

The type of batteries used in the remote control of your vehicle key may contain perchlorate. This may

require special handling. Please observe all the legal requirements regarding the handling and disposal of

these batteries. We recommend that you have this service carried out by a correspondingly qualified

workshop.

Synchronising the vehicle key

If you cannot lock or unlock the vehicle with the vehicle key, synchronise the vehicle key or replace the button cell

(→ Vehicle key).

Synchronising the vehicle key:

1. Stand beside the vehicle.

2. Press the button on the vehicle key twice in quick succession.

Unfold the key bit or remove the manual key (→ Vehicle key).

3. Unlock the vehicle using the key bit or the manual key.

4. Open left-hand front door.

If the vehicle has an anti-theft alarm, this will be triggered immediately (→ Anti-theft alarm).

5. Switch on the ignition.

Or: Hold the vehicle key against the lower section of the centre console.

The synchronisation process is complete.

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Troubleshooting

Vehicle cannot be locked or unlocked

The remote control is subject to interference caused by obstacles, adverse weather conditions or other transmitters

operating in the same frequency range in the vicinity of the vehicle, e.g. mobile devices, or due to a weak or flat

button cell.

Or: The central locking switches itself off briefly to protect itself against overload.

1. Close the driver door.

Or: Synchronise the vehicle key (→ Vehicle key).

Or: Change the button cell in the vehicle key (→ Vehicle key).

Indicator lamp does not flash

If the indicator lamp in the vehicle key does not flash when pressing the button, the button cell in the vehicle key has

to be replaced (→ Vehicle key).

Additional or replacement vehicle keys can be obtained from a Volkswagen Commercial Vehicles

dealership.

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Introduction

You can use Keyless Access to lock and unlock the vehicle without actively using the vehicle key. For this purpose, a

valid vehicle key must be within the vehicle's range.

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Unlocking and locking the vehicle with Keyless Access

Fig. 1 In the door handle on the front doors: Sensors.

Fig. 2 Keyless Access: Operating ranges.

Configuring Keyless Access

You can set the behaviour of the keyless locking and starting system Keyless Access in theVehicle menu in the

Infotainment system.

The system functions may be restricted if the Keyless Access function is deactivated.

Unlocking the vehicle

A

1. Tap the sensor → Fig. 1

on the inside of the door handle.

All turn signals flash twice.

Automatically unlocking the vehicle

The vehicle can be unlocked automatically. For this, the function must be activated in the Infotainment system and

the vehicle key must be located in the operating range of the vehicle.

—The vehicle will be unlocked if the vehicle key is detected in the operating range→ Fig. 2. All turn signals flash

twice.

The function is deactivated automatically if the vehicle is not unlocked for a long period. The function is reactivated

the next time the vehicle is locked.

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Activating single door unlocking in the central locking settings in the Infotainment system may restrict automatic

unlocking.

Unlocking and opening the sliding door

The vehicle is unlocked if you press the button in the sliding door handle when the vehicle is locked.

If the vehicle is equipped with electric sliding doors, the corresponding sliding door opens automatically.

Unlocking the boot lid

The boot lid is automatically unlocked if the vehicle is locked and a vehicle key is located in the operating range of the

boot lid and the automatic unlock function is set.

If the Passive Entry function is set, the boot lid unlocks only after it has been opened using the handle on the boot lid

(→ Boot lid, mechanical).

Locking the vehicle

You can only lock the vehicle using the front door handles, not the sliding door handle.

1. Park the vehicle.

B

2. Tap the sensor → Fig. 1

on the outside of the door handle.

All turn signals flash once.

The unlock function is deactivated for a few seconds so that you can check that the vehicle has been locked properly.

Temporarily deactivating the keyless locking and starting system Keyless Access

You can deactivate Keyless Access temporarily to prevent unauthorised third parties from unlocking and starting the

vehicle:

1. Lock the vehicle with the button in the vehicle key.

B

2. Tap the sensor on the outside of the door handle once within five seconds→ Fig. 1

door handle.

. Do not reach into the

Keyless Access is deactivated temporarily.

3. Check deactivation, wait ten seconds and pull the door handle again.

It should not be possible to open the door.

When the vehicle is next unlocked, it can be unlocked only using the vehicle key. The keyless locking and starting

system Keyless Access is reactivated the next time the vehicle is unlocked.

Permanently deactivating Keyless Access

You can deactivate Keyless Access permanently in the Infotainment system to prevent the vehicle from being

unlocked and started by unauthorised third parties:

Troubleshooting

Keyless Access not working

The sensors may have limited functionality if they become very dirty or icy.

1. Clean the sensors.

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All turn signals flash four times

The vehicle key used last is still in the vehicle.

1. Remove the vehicle key and lock the vehicle.

Automatic sensor switch-off

The sensors will be disabled in the following circumstances:

—If the vehicle is not locked or unlocked for an extended period.

—If a sensor is touched too many times.

Reactivating the sensors:

1. Unlock the vehicle with the button in the vehicle key.

NOTICE

Please note that the sensors in the door handles can be activated by a powerful jet of water or steam if a valid

vehicle key is simultaneously within its operating range. If at least one window is open and sensor surfaces on the

door handles are continuously activated, all windows will close. All windows could open if the jet of water or steam

is briefly moved away from the door handle sensor surfaces and then moved back onto them (→ Keyless Access).

There may be a malfunction in the Keyless Access system if the messageKeyless Access system faulty.

appears on the instrument cluster display. Go to a qualified workshop.

If there is no vehicle key in the vehicle or if it is not detected, a message will be shown on the instrument

cluster display. This may occur if the vehicle key is subject to interference from another radio signal or is

covered by an object, e.g. an aluminium case.

Introduction

If the vehicle key or central locking fails, the doors can be locked manually and, in some cases, also unlocked

manually.

The central locking system enables you to centrally lock and unlock all the doors, the boot lid and the tank flap.

The vehicle can only be locked if the ignition has been switched off or the driver has switched off the engine before

leaving the vehicle.

Always take the vehicle key with you when you leave the vehicle.

A symbol in the instrument cluster display indicates if one or more doors or lids are not closed properly. Do not

drive on! Close the corresponding door or lid→

.

This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been

locked when all doors and lids are closed.

WARNING

Serious injuries could occur if the doors are unlocked, opened or closed incorrectly or without due care and

attention.

● Open or close the doors only when there is no-one in the movement path of the boot lid.

● After closing the doors, check to make sure that they are properly closed so that they do not open while the

vehicle is in motion. The closed doors must be flush with the surrounding body panels.

● Close and lock the doors when the vehicle is not in use. Ensure that no one remains in the vehicle.

● If the vehicle is locked from the outside, the doors and electric windows cannot be opened from the inside.

● Temperatures inside a locked vehicle can reach extremes of heat or cold, according to season. This can cause

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serious injuries and illness or fatalities, especially in the case of small children.

● Never leave anyone inside a locked vehicle. People in the vehicle could become trapped in an emergency and may

not be able to get themselves to safety.

● Never close a door by pushing its window with your hand. The glass window could shatter and cause injuries.

● Always hold the door handle firmly when opening and closing doors.

WARNING

Any door that is not properly closed could open suddenly while the vehicle is in motion. This could lead to severe

injuries.

● Stop immediately and close the door.

● Make sure that the door is closed properly and that the lock has engaged. The closed door must be flush with the

surrounding body panels.

● Open or close the doors only when there is no-one in the movement path of the boot lid.

WARNING

Any door being held open by the door arrester could close unexpectedly in strong winds or if the vehicle is on a

slope. This could lead to injuries.

● Always hold the door handle firmly when opening and closing doors.

WARNING

The opening/closing paths of the doors and boot lid are potential danger areas where injury can occur.

● Open or close the doors and boot lid only when there is no-one in their movement path.

NOTICE

When carrying out manual opening or closing, remove parts carefully and install them again correctly in order to

avoid damage to the vehicle.

Indicator lamp in the driver door

The central locking system indicator lamp is located in the driver door.

Vehicle locked: A red LED

flashes for approximately two seconds, firstly at short intervals and then more slowly. The indicator lamp does not

flash if the vehicle was locked with the central locking button in the driver door (→ Central locking button).

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Central locking button

The indicator lamp for the central locking system is a red light-emitting diode(LED) located in the driver door. The

vehicle is locked, the red LED flashes for approximately two seconds, first at short intervals and then more slowly.

Settings for the central locking system can be adjusted in the instrument cluster.

Central locking buttons

Lock the vehicle.

Unlock the vehicle.

Unlock the boot lid. All doors remain locked.

The central locking buttons will function only if all doors are closed.

If the vehicle has been locked from outside with the vehicle key, the central locking buttons do not work.

Locking and unlocking the vehicle from inside

Please note the following when using the central locking button to lock the vehicle from the inside:

—An open door will not be locked.

—If all doors and the boot lid are closed and locked, the yellow indicator lamp lights up in the button.

—It is not possible to open the doors and the boot lid from the outside.

—The doors can be opened from the inside by pulling the door release handle. The yellow indicator lamp in the

button goes out. The unopened doors and the boot lid remain locked and cannot be opened from the outside.

—The anti-theft alarm willnot be activated.

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SAFELOCK

Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism.

If the vehicle is locked, SAFELOCK deactivates the door release levers and central locking button so that it becomes

more difficult to break into the vehicle. The doors can no longer be opened from the inside →

Activating SAFELOCK

.

1. Press the button on the vehicle keyonce.

The vehicle is locked. SAFELOCK was activated.

Deactivating SAFELOCK

1. Press the button on the vehicle keytwice.

Or: Deactivate the interior monitoring function in the Infotainment system before locking the vehicle (→ Interior

monitoring system and anti-tow alarm).

2. In vehicles with the keyless locking and starting system Keyless Access:Tap the sensor on the outside of the

door handle again within two seconds (→ Keyless Access).

The vehicle is locked. SAFELOCK was not activated.

There may be an indication of the activated SAFELOCK in the display of the instrument cluster.

The following applies when SAFELOCK is deactivated:

—The vehicle can be unlocked and opened from the inside using the door release lever.

—The anti-theft alarm is active.

—The interior monitoring system and anti-tow alarm are deactivated.

WARNING

Careless or unsupervised use of SAFELOCK can result in severe injuries.

● Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key. The doors can no longer

be opened from the inside once the SAFELOCK is activated.

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Electrical child lock

The electric childproof lock prevents the sliding doors being opened from the inside.

You can unlock a locked sliding door from the inside when the childproof lock is switched on by pulling the door

release lever. The door can then be opened from the outside. The electric childproof lock remains active, i.e. you still

cannot open the door from the inside.

Fig. 1 In the driver door: button for adjusting the electric

childproof lock.

Switching the childproof lock on and off

1. To switch on: Press the

2. To switch off: Press the

button → Fig. 1.

button again.

The yellow indicator lamp lights up continuously in the button when the function is switched on.

WARNING

When the electric childproof lock is activated, the door cannot be opened from the inside.

● Never leave children or people requiring assistance alone in the vehicle when the doors are locked. This may mean

that people lock themselves in the vehicle. They could become trapped in the vehicle in an emergency and may

not be able to get themselves to safety. People locked in the vehicle may be subjected to very high or very low

temperatures.

● Temperatures inside a locked vehicle can reach extremes of heat or cold, according to season. This can cause

serious injuries and illness or fatalities, especially in the case of small children.

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Automatic locking and unlocking

Automatic locking (Auto Lock)

The vehicle can lock itself automatically at speeds above approximately 15 km/h(9 mph). The indicator lamp in the

central locking button lights up yellow when the vehicle is locked.

The vehicle will be locked again if you do not open one of the doors or the boot lid within a few seconds

automatically after unlocking the vehicle. This function prevents the vehicle from remaining unlocked if the

unlocking button is pressed by mistake.

Automatic unlocking (Auto Unlock)

All vehicle doors and the boot lid are automatically unlocked if one of the following conditions applies:

—The vehicle is at a standstill and the vehicle key has been removed.

—Or: The vehicle is stationary and the button has been pressed (→ Central locking button).

—Or: the door release lever has been pulled.

—Or: In an accident where the airbags have been triggered (→ Doors).

Automatic unlocking gives emergency responders access to the vehicle.

Depending on the selected central locking settings, it may be the case that all of the doors and the boot lid

are unlocked only when the button is pressed twice.

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Locking and unlocking doors manually

The doors can be locked or unlocked manually in the event of a fault in the electric vehicle key or central locking.

Locking the doors manually

1. Doors with a lock cylinder:Insert the vehicle key bit into the lock cylinder of the left front door.

2. Turn the vehicle keyclockwise.

3. Ensure that the door is locked.

4. Doors without a lock cylinder:Open the door.

5. Remove the rubber plug in the door. The plug is marked with a lock symbol .

6. Insert the vehicle key bit into the lock cylinder.

7. Turn the vehicle keyclockwise as far as it will go.

8. Replace the rubber plug in the door trim and close the door completely.

9. Ensure that the door is locked.

Depending on the equipment, the locked door will be unlocked again when the vehicle is unlocked or the door is

opened from the inside.

Unlocking the doors manually

1. From the inside (depending on the equipment): Pull the door release lever.

2. From the outside: Insert the vehicle key bit into the lock cylinder of the left front door.

3. Turn the vehicle keyanticlockwise.

Depending on the vehicle equipment, the alarm may be triggered when you open the door. Switch on the ignition

immediately with the valid vehicle key to deactivate the alarm.

WARNING

Serious injuries can result if manual opening and closing are not performed with due care and attention.

● Depending on the equipment, the windows cannot be opened from the inside if the vehicle is locked from the

outside.

● Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle

in an emergency and may not be able to get themselves to safety.

● Temperatures inside a locked vehicle can reach extremes of heat or cold, according to season. This can cause

serious injuries and illness or fatalities, especially in the case of small children.

WARNING

It is dangerous to stand in the path of the doors as injuries could be sustained.

● Open or close the doors only when there is no-one in the movement path.

NOTICE

When carrying out manual opening or closing, remove parts carefully and install them again correctly in order to

avoid damage to the vehicle.

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Opening and closing the sliding doors manually

Fig. 1 In the sliding door: Door release lever.

Opening the sliding door from the outside

1. Unlock the vehicle using the vehicle key (→ Vehicle key).

2. Pull the door handle and push the sliding door open until it is held open by the arreste→r

.

Opening the sliding door from the inside

1. Pull the door release lever → Fig. 1 and push the sliding door open until it is held open by the arrester→

.

Vehicles without power closing

Closing the sliding door manually

1. Pull the door handle or door release lever and push the sliding door closed with a little force. Ensure that the

sliding door is completely closed →

.

Vehicles with power closing

Closing the sliding door manually

1. Pull the door handle or door release lever and push the sliding door using a little force until power closing closes

it automatically →

.

WARNING

If the sliding door is not fully opened it could close suddenly. This could lead to severe injuries.

● Always open the sliding doors fully.

WARNING

Vehicles with power closing: The sliding door’s automatic closing function can cause serious injury.

● When closing the sliding door, make sure that the area around the door is clear.

● You can stop the closing procedure at any time by pulling the door handle or door release lever.

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Automatically opening and closing the sliding doors

Fig. 1 In the dash panel and in the vehicle key: buttons for

the automatic sliding doors.

Fig. 2 In the dash panel: button for locking the automatic sliding doors.

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Fig. 3 In the B-pillar: button for opening the automatic sliding doors.

Automatically opening and closing the sliding doors

1. Press the

Or: Press the

or

button on the dash panel .

or

button on the vehicle key (→ Vehicle key).

Or: Operate the door handle or door release lever.

Or: With Easy Open or Kick and Close (→ Sliding door, Easy Open) and (→ Sliding door, Kick and Close).

Or: Press the button on the B-pillar→ Fig. 3.

When a control point is operated, the sliding door opens or closes automatically. When a control point is operated

again, the direction of the sliding door is reversed immediately.

Acoustic warnings are given during closing.

By operating the door release lever in the same direction as the door is moving, the door stops in any intermediate

position. Complete opening of the sliding door after stopping in an intermediate position may first require complete

closing of the sliding door.

Blocking and releasing the sliding door

1. Locking: To deactivate the automatic sliding door functions, press the→ Fig. 2 button.

The yellow indicator lamp in the button lights up when the ignition is switched on. The sliding doors can only be

opened or closed manually by using more force than usual.

2. Unlocking: To activate the automatic sliding door functions, press the→ Fig. 2 button again.

The yellow indicator lamp in the button will go out.

Roll-back function

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The roll-back function for the automatic sliding doors can reduce the risk of injuries while opening and closing the

sliding doors →

.

The sliding door opens or stops immediately if it is stiff or obstructed in any way.

1. Try to open or close the sliding door again.

2. If necessary, open or close the sliding door as in case of an emergency (→ Sliding door, electric).

WARNING

Closing the automatic sliding doors without the roll-back function could lead to severe injuries.

● Always take care when closing the automatic sliding doors.

● Ensure that nobody obstructs the path of the automatic sliding doors, especially if the roll-back function is not

active.

● The roll-back function does not prevent fingers or other body parts getting pinched against the door frame and

becoming injured.

NOTICE

The vehicle must be locked with the central locking button or the button on the vehicle key before entering a car

wash. Otherwise the automatic sliding doors could open unexpectedly and any water entering the vehicle could

cause damage.

When the tank flap is open, the left electric sliding door is locked. When the sliding door is open, opening of

the tank flap is prevented.

Automatically opening the Easy Open sliding door

The function enables the powered sliding door to be conveniently opened by a targeted foot movement.

Fig. 1 Open the sliding door with Easy Open.

Opening the sliding door with Easy Open

The sliding door can be unlocked and opened with a foot movement if there is a valid vehicle key in the operating

range of the sliding door (→ Keyless Access).

1. Stand in front of the sliding door.

1

2. Move the foot directly under the sliding door with a swift kicking motion→ Fig. 1

The sliding door opens.

.

If another control point for the sliding door is pressed during opening by the Easy Open function, the Easy Open

function is cancelled immediately.

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Activating or deactivating Easy Open

Easy Open can be activated and deactivated in the Infotainment system:

1. Select the Vehicle menu.

2. Select the Exterior submenu.

3. Swipe sideways and activate or deactivate Easy Open.

Or:

1. Swipe sideways and select theCentral locking menu option.

2. Scroll down the list and activate or deactivate Easy Open.

CAUTION

If a valid vehicle key is located close to the sliding door, the Easy Open function can sometimes be operated

accidentally, causing the sliding door to open, e.g. from a powerful jet of water or steam or if maintenance and

repair work is carried out. If the sliding door is opened by mistake it can injure people and cause material damage.

● Always make sure that there are no valid vehicle keys left unattended in the operating range of the sliding door.

● Always switch off the Easy Open function via the Infotainment system before any maintenance or repair work is

carried out.

● Always switch off the Easy Open function via the Infotainment system before washing the vehicle.

Automatically closing sliding door with Kick and Close

The function enables the powered sliding door to be conveniently closed by a targeted foot movement.

Fig. 1 Close the sliding door with Kick and Close.

Closing the sliding door with Kick and Close

The sliding door can be closed with a foot movement if there is a valid vehicle key in the operating range of the

sliding door (→ Keyless Access).

1. Stand in front of the sliding door.

1

2. Move the foot directly in front of the sliding door with a swift kicking motion→ Fig. 1

The sliding door closes.

.

The locking state of the vehicle is not changed by the performance of this function.

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The sliding door will lock again automatically, provided that the vehicle was locked beforehand and as long as there is

no valid vehicle key inside the vehicle.

If another control point for the sliding door is pressed during closing by the Kick and Close function, the Kick and

Close function is cancelled immediately.

Activating or deactivating Kick and Close

The Kick and Close function can be activated and deactivated together with the Easy Open function in theVehicle

menu in the Infotainment system (→ Sliding door, Easy Open).

The Easy Close function is available only when Keyless Access is activated .

CAUTION

If a valid vehicle key is located close to the sliding door, the Kick and Close function can sometimes be operated

accidentally, causing the sliding door to close, e.g. from a powerful jet of water or steam or if maintenance and

repair work is carried out. If the sliding door is closed by mistake it can cause damage to people and material

damage.

● Always make sure that there are no valid vehicle keys left unattended in the operating range of the sliding door.

● Always switch off the Kick and Close function via the Infotainment system before any maintenance or repair work

is carried out.

● Always switch off the Kick and Close function via the Infotainment system before washing the vehicle.

Opening and closing the automatic sliding doors manually

Opening and closing a sliding door without roll-back function

1. Switch the ignition off and then back on again.

2. Press and hold the

function →

or

button. The sliding door closes with maximum force and without the roll-back

.

The audible warning will sound continuously if the manual closing is not successful. Pull the outer door handle and

carefully close the door manually →

.

WARNING

Closing the automatic sliding doors without the roll-back function could lead to severe injuries.

● Always take care when closing the automatic sliding doors.

● Ensure that nobody obstructs the path of the automatic sliding doors, especially if the roll-back function is not

active.

● The roll-back function does not prevent fingers or other body parts getting pinched against the door frame and

becoming injured.

When the tank flap is open, the left electric sliding door is locked from the inside and can only be opened

manually from the outside.

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Troubleshooting

The red LED in the driver door lights up continuously

The red LED

for the central locking system in the driver door flashes at short intervals and then lights up continuously.

There is a fault in the locking system.

1. Go to a correspondingly qualified workshop and have the system checked.

Turn signals do not flash when locking

The turn signals do not flash to confirm that the vehicle has been locked.

1. Close all windows and doors.

2. Close the boot lid.

3. If the turn signals still do not flash, go to a correspondingly qualified workshop to have the system checked.

Response when locking the vehicle with a second vehicle key

Keyless Access: Any vehicle key located inside the vehicle will be blocked to prevent it from starting the engine if the

vehicle has been locked from the outside using a second vehicle key.

1. Press the

engine).

button on the key inside the vehicle so that it can then be used to start the engine (→ Starting the

Locking the vehicle after airbags have been triggered

The entire vehicle is unlocked if the airbags are activated during an accident. Depending on the extent of the damage,

the vehicle can be locked as follows after an accident:

1. Switch off the ignition.

2. Remove the vehicle key from the ignition lock.

3. Open and close any vehicle door.

4. Lock the vehicle using the vehicle key.

Or: Press the central locking button in the driver door .

It is no longer possible to lock the sliding doors after an airbag has been triggered. Consult a suitably qualified

workshop to restore the locking functionality.

Automatic deactivation of the sensors

The sensors will be disabled in the following circumstances:

—The vehicle is not unlocked or locked for an extended period.

—A sensor has been triggered an excessive number of times.

Reactivating the sensors:

1. Unlock the vehicle with the

button in the vehicle key.

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The Easy Open sensor-controlled luggage compartment opener is not working

—Easy Open works only when the ignition is switched off.

—The charge level of the 12-volt vehicle battery is too low.

—Clean and dry the vehicle.

—The towing bracket is swivelled out .

—A towing bracket has been retrofitted to the vehicle .

—During heavy rain, Easy Open may be deactivated in order to prevent accidental activation.

Kick and Close automatic closing is not working

—Switch off the ignition and close the driver door.

—The charge level of the 12-volt vehicle battery is too low.

—The sliding door must be at least half-closed.

—Unhitch the trailer .

—There is more than one vehicle key in the interior.

—Perform Kick and Close again.

NOTICE

Please note that the sensors in the door handles can be activated by a powerful jet of water or steam if a valid

vehicle key is simultaneously within its operating range. If at least one window is open and the sensors in a door

handle are continuously activated, all windows will close .

It may not be possible to lock or unlock the vehicle using Keyless Access if the 12-volt vehicle battery or

button cell in the vehicle key is weak or discharged. The vehicle can be locked or unlocked manually .

If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display will be shown on

the instrument cluster display. This may occur if the vehicle key is disrupted by another radio signal or is

covered by another item such as an aluminium suitcase (→ Starting the engine).

Anti-theft alarm.

Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm.

The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.

The anti-theft alarm outputs acoustic and visual warning signals for up to five minutes.

When does the system trigger an alarm?

—When a manually unlocked door is opened without switching on the ignition.

—When the bonnet is opened.

—When the boot lid is opened.

—If the ignition is switched on using an invalid key.

—If the 12-volt vehicle battery is disconnected.

Vehicles with interior monitoring and anti-tow alarm:

—In the event of movement in the vehicle.

—If the vehicle is raised or towed.

—If the vehicle is transported on a ferry or train.

—If a trailer that is connected to the anti-theft alarm system is removed.

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Switching off the alarm

1. Unlock the vehicle using the unlocking button on the vehicle key.

Or: Switch on the ignition using a valid vehicle key. A short alarm lasting around one second may sound.

2. Vehicles with Keyless Access: Grip the door handle.

The anti-theft alarm will not function correctly if the 12-volt vehicle battery is weak or

discharged.

Interior monitor and anti-tow alarm

If movements are detected in the vehicle interior when the vehicle is locked, the interior monitoring triggers an

alarm.

The anti-tow alarm will be triggered if the vehicle is lifted.

Switching on the interior monitoring system and anti-tow alarm

Lock the vehicle. When the anti-theft alarm is switched on, interior monitoring and the anti-tow alarm are also active.

Depending on the equipment, the function of interior monitoring may be impaired if a load guard is used.

Temporarily switching off the interior monitoring system and anti-tow alarm

The interior monitoring system and anti-tow alarm can be switched off temporarily in theOpening and closing

submenu in the Infotainment system (→ Vehicle settings menu). The interior monitoring and anti-towing alarm are

deactivated until the next time the vehicle is locked.

The interior monitoring system and anti-tow alarm can also be switched off in the Exit Vehicle menu. The ignition

must be switched off (→ Exit menu).

To avoid false alarms, deactivate interior monitoring and the anti-tow alarm in the following situations:

—If any people or animals are to remain in the vehicle interior for a short period.

—If the vehicle is to be loaded onto another vehicle.

—If the vehicle is to be transported.

—If the vehicle is going to be towed with one axle off the ground.

—If the vehicle is to be parked in a two-storey garage.

—If the vehicle is to be parked in a car wash.

Risk of false alarms for the interior monitoring system

Interior monitoring can only work properly if all the vehicle doors are fully closed. Observe the legal requirements.

A false alarm can be triggered in the following situations:

—If one or more windows are fully or partially open.

—If lightweight items such as loose pieces of paper or items hung from the interior mirror are left in the vehicle.

—If the vibration alarm of a mobile telephone is switched on.

Permanent deactivation of the interior monitoring and anti-tow alarm is not

possible.

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If doors or the boot lid are still open when the anti-theft alarm is activated, only the anti-theft alarm is

activated. Interior monitoring and the anti-tow alarm are not activated until all doors and the boot lid are

closed.

The SAFELOCK is also deactivated when the interior monitoring and anti-tow alarm are switched

off.

Retrofitted equipment or loads that are inadequately secured can restrict correct functioning of the system

and increase the risk of a false alarm.

Introduction

The boot lid is unlocked and locked together with the doors.

A symbol in the instrument cluster display indicates if the boot lid is not closed properly. Do not drive on! Close the

boot lid →

.

This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been

locked when all doors and lids are closed.

WARNING

Incorrect and unsupervised unlocking, opening or closing of the boot lid can cause accidents and serious injuries.

● Open or close the boot lid only when there is no-one in the movement path.

● Always check that the boot lid is properly closed after closing it. The closed boot lid must be flush with the

surrounding body panels.

● Always keep the boot lid closed while the vehicle is in motion.

● Never open the boot lid when loads are secured to it. The boot lid may close under its own weight due to the

additional load. Support the boot lid as necessary or remove the load beforehand.

● Close and lock the boot lid and all doors when the vehicle is not in use. Ensure that no one remains in the vehicle.

● Never leave children playing unattended in or around the vehicle, especially when the boot lid is open. Children

could climb into the interior and shut the boot lid, thereby trapping themselves inside. Temperatures inside a

locked vehicle can reach extremes of heat or cold, according to season. This can cause serious injuries and illness

or fatalities, especially in the case of small children.

WARNING

Any door that is not properly closed could open suddenly while the vehicle is in motion. This could lead to severe

injuries.

● Stop immediately and close the door.

● Make sure that the door is closed properly and that the lock has engaged. The closed door must be flush with the

surrounding body panels.

● Open or close the doors only when there is no-one in the movement path of the boot lid.

WARNING

Serious injuries can occur if the boot lid is unlocked or opened incorrectly or without due care and attention.

● It may not always be apparent that the boot lid is unlocked, for example when a loaded luggage carrier is

attached to it. If unlocked, the boot lid may open suddenly while the vehicle is in motion.

● After closing the boot lid, always check that the catch is engaged securely in the lock carrier.

WARNING

If there is a large amount of snow or a heavy load on the boot lid, the boot lid may lower by itself and cause serious

injuries due to the additional weight.

● Never open the boot lid if it is covered by a large amount of snow or a load is attached to it, e.g. a luggage carrier.

● Remove the snow or load before opening the boot lid.

WARNING

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Never close the boot lid by pressing with your hand on the rear window. The rear window could shatter and cause

injuries.

NOTICE

Never use the opening mechanism to fix or hold a load. This could lead to damage that makes it impossible to close

the boot lid.

NOTICE

Never use the rear window wiper, the gas struts or the rear spoiler to attach or hold a load. This may result in

damage where the components are torn off.

Manually opening and closing the boot lid

Manually opening the boot lid

1. Press the button to unlock the whole vehicle.

Or: Press the

button to unlock the boot lid.

The doors remain locked.

2. Open the boot lid with the handle until it is held at the stop in a fixed position.

If the boot lid is not opened within the next few minutes after unlocking, it automatically locks again.

Closing the boot lid manually

1. Vehicles without power closing: Grab the loop on the boot lid. Pull the boot lid down with some force until it

engages in the lock →

.

2. Vehicles with power closing: Grab the loop on the boot lid. Pull the tailgate down with some force until the

power closing function closes it automatically →

3. Check that the boot lid is engaged securely.

.

4. The boot lid is also locked by the central locking system.

WARNING

Serious injuries can occur if the boot lid is opened or closed incorrectly or without due care and attention.

● When closing the boot lid, make sure that no-one has their hands in the direct path of the boot lid as it moves.

At outside temperatures of less than 0°C(+32°F), the gas-filled struts cannot always lift the opened boot lid

automatically. If necessary, guide the boot lid up by hand.

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Opening and closing the boot lid electrically

Fig. 1 In the open boot lid: Button for electrically closing

the boot lid.

Fig. 2 In the open driver door: button for electrically

opening the boot lid.

When the towing bracket is electrically connected with a trailer, the boot lid cannot be electrically opened using the

remote control or door button →

.

Electrically opening the boot lid

Before opening the boot lid, always remove any items of luggage that are on the luggage carrier attached to the boot

lid →

.

1. Unlock the vehicle.

2. Pull the boot lid briefly by the handle.

Or: Press and hold the

button on the vehicle key.

If the rear Park Distance Control sensors do not detect any obstacles, the boot lid opens by itself→

.

Or: Pull up and hold the

button in the driver door→ Fig. 2.

If the rear Park Distance Control sensors do not detect any obstacles, the boot lid opens by itself→

Opening is confirmed by the hazard warning lights flashing when the boot lid is opened with the remote control or

button in the driver’s door.

The button in the driver door can also be used with the ignition switched off.

If the boot lid is not opened within the next few minutes after unlocking, it automatically locks again.

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Electrically closing the boot lid

1. Briefly press the

button on the open boot lid→ Fig. 1.

Or: grab the loop on the boot lid and pull it gently.

Acoustic warnings are given during closing.

Or: Pull the boot lid briefly by the handle.

Or: In vehicles with the keyless locking and starting system Keyless Access:Press and hold the

the vehicle key. The vehicle key must be in the operating range of the boot lid.

button on

The boot lid closes automatically.

The boot lid is also locked by the central locking system.

Interrupting the opening or closing procedure

If the boot lid is blocked by an obstacle, the opening and closing procedure will be interrupted immediately→

Opening and closing of the boot lid can be interrupted by pressing one of the buttons during the procedure.

.

1. Press and hold the

Or: Press the

button in the vehicle key to stop the procedure.

button in the open boot lid→ Fig. 1.

Or: Pull up and hold the

button in the driver door→ Fig. 2.

2. Move the boot lid by hand. You will need to use increased force to do this.

Pressing the

button again moves the boot lid back into the starting position.

Acoustic signals

Acoustic signals are given during the whole boot lid opening and closing procedure. Exception: If the boot lid is

operated via the handle or the button → Fig. 1.

Adjusting the opening angle

If the area behind or above the vehicle is smaller than the path of the boot lid, the opening angle can be changed, e.g.

in a garage.

The boot lid must be at least half open in order to store a new opening angle.

1. Stop the opening procedure at the desired position.

2. Press the

button in the open boot lid for at least three seconds.

The changed opening angle will be stored.

The hazard warning lights flash and an acoustic signal sounds to confirm that the changed opening angle has been

stored.

Resetting the opening angle

The opening angle will have to be reset and stored again in order to fully open the boot lid again.

1. Open the boot lid automatically up to the stored height.

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2. Press the open boot lid up by hand to the stop. You will need to use increased force to do this.

3. Press the button in the open boot lid for at least three seconds.

The opening angle is reset to the factory setting and stored.

The hazard warning lights flash and an acoustic signal sounds to confirm that the data has been stored.

WARNING

Serious injuries can occur if the boot lid is opened or closed incorrectly or without due care and attention.

● Never open the boot lid if it is covered by a large amount of snow or a load is attached to it. The boot lid may

close under its own weight due to the additional load and cause serious injuries.

● Remove the snow or load before opening the boot lid.

● It may not be apparent that the boot lid is unlocked, for example when a loaded luggage carrier is attached to it. If

unlocked, the boot lid may open suddenly while the vehicle is in motion.

● When closing the boot lid, make sure that no-one has their hands in the direct path of the boot lid as it moves.

WARNING

The Park Distance Control sensors cannot overcome system-related vehicle limitations.

● When opening the boot lid electrically, always monitor the area around the vehicle as small children, animals and

objects will not always be detected by the Park Distance Control sensors.

● Certain surfaces of objects and clothes cannot reflect the signals from the sensors. The system is unable to

detect these objects or people wearing this type of clothing as an obstacle, or they may be detected incorrectly.

● External sound sources may affect the signals of the sensors. This may prevent the system from recognising

people or objects.

Before opening or closing the boot lid, check whether there is enough clearance to open or close the boot lid,

e.g. in garages.

If the instrument cluster or infotainment system indicates that the Park Distance Control sensors are faulty,

the sensors can no longer detect people or objects.

Boot lid with Easy Open motion sensor

Fig. 1 Sensor-controlled luggage compartment opener

(Easy Open).

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Fig. 2 Boot lid: Motion sensor for opening with Easy Open.

The boot lid can be unlocked and opened with a foot movement if there is a valid vehicle key within the operating

range of the boot lid (→ Keyless Access).

1. Stand behind the vehicle. The sensor is located on theleft side of the vehicle under the bumper→ Fig. 2.

2. Make a quick kicking movement with your foot and shin towards the bumper. The shin must be located in the

1

upper sensor area and the foot in the lower area → Fig. 1

.

2

3. Then quickly move your foot and shin away from the sensor area again

Visual feedback is provided via the turn signals. The boot lid opens.

.

During heavy rain, after driving through water or after washing the vehicle, the function of the sensor may be

impaired.

Activating or deactivating Easy Open

Easy Open can be activated and deactivated in the Infotainment system:

1. Select the Vehicle menu.

2. Select the Exterior submenu.

3. Swipe sideways and activate or deactivate Easy Open.

Or:

1. Swipe sideways and select theCentral locking menu option.

2. Scroll down the list and activate or deactivate Easy Open.

If Easy Open is activated, Easy Close is also active, depending on the vehicle equipment (→ Boot lid, automatic (Easy

Close)).

The Easy Open function is available only when Keyless Access is activated .

CAUTION

If a valid vehicle key is located close to the boot lid, the Easy Open function can sometimes be operated accidentally,

causing the boot lid to open, e.g. when sweeping underneath the rear bumper, if a powerful jet of water or steam is

directed at the bumper, or if maintenance and repair work is carried out in the area around the rear bumper. If the

boot lid is opened by mistake it can injure anyone in its path and cause material damage.

● Always make sure that there are no valid vehicle keys left unattended in the operating range of the boot lid.

● Always switch off the Easy Open function via the Infotainment system before any maintenance or repair work is

carried out.

● Always switch off the Easy Open function via the Infotainment system before washing the vehicle.

● Always switch off the Easy Open/Easy Close function via the Infotainment system before fitting a bicycle carrier

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or attaching a trailer .

Closing the boot lid automatically with Easy Close

Fig. 1 Boot lid with sensor-controlled closing(Easy Close).

Fig. 2 Boot lid: Motion sensor for closing with Easy Close.

The Easy Close function can be activated only if there is a valid vehicle key in the operating range of the boot lid

(→ Keyless Access).

1. Make a quick kicking movement with your foot and shin towards the bumper→ Fig. 2. The shin must be located

1

in the upper sensor area and the foot in the lower area → Fig. 1

.

2

2. Then quickly move your foot and shin away from the sensor area again

.

Easy Close is activatedfor around 20 seconds. An acoustic signal will sound to confirm activation.

The boot lid will be closed as soon as all valid vehicle keys have been removed from the operating range of the boot

lid.

The boot lid will lock again automatically, provided that the vehicle had been locked beforehand and as long as there

is no valid vehicle key inside the vehicle.

Easy Close allows a maximum of one vehicle key to be locked into the boot.

The closing operation will be interrupted as soon as a vehicle key comes within the operating range again. The boot

lid will then open again.

During heavy rain, after driving through water or after washing the vehicle, the function of the sensor may be

impaired.

Activating or deactivating Easy Close

The Easy Close function can be activated and deactivated together with the Easy Open function in theVehicle menu

in the Infotainment system (→ Boot lid, automatic (Easy Open)).

120

The Easy Close function is available only when Keyless Access is activated .

CAUTION

If a valid vehicle key is located close to the boot lid, the Easy Close function can sometimes be operated

accidentally, causing the boot lid to close, for example when sweeping underneath the rear bumper or if

maintenance and repair work is carried out in the area around the rear bumper. If the boot lid is closed by mistake,

this can cause injuries to persons in the path of the boot lid and material damage.

● Always make sure that there are no valid vehicle keys left unattended in the operating range of the boot lid.

● Always switch off the Easy Close function via the Infotainment system before any maintenance or repair work is

carried out.

● Always switch off the Easy Close function via the Infotainment system before washing the vehicle.

● Always switch off the Easy Open/Easy Close function via the Infotainment system before fitting a bicycle carrier

or attaching a trailer .

The closing operation will be automatically interrupted if another boot lid function is activated during closing

or if objects are detected in the area of the boot lid.

The boot lid locks automatically after closing if the vehicle is locked and the Easy Close function is active. If

the vehicle is completely unlocked and the Easy Close function is operated, the boot lid will not lock

automatically after closing.

Unlocking the boot lid manually

Fig. 1 In the luggage compartment: Unlock the boot lid

manually.

1

1. Insert the screwdriver from the vehicle toolkit into the opening of the release lever→ Fig. 1

2. Slide the release lever in the direction of the arrow.

The boot lid is unlocked.

.

3. Open the boot lid using more force than normal.

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Troubleshooting

Boot lid cannot be opened or closed automatically

If the boot lid is blocked by an obstacle, the opening procedure will be interrupted.

If obstacles are detected in its path, the boot lid will not open. The hazard warning lights system flashesthree times.

The drive switches off automatically in order to prevent overheating if the boot lid is operated too frequently within a

short space of time.

The boot lid must be closed by hand if the 12-volt vehicle battery or fuse is disconnected or faulty.

1. Check whether the boot lid is blocked by an obstacle.

2. Manually open or close the boot lid (→ Boot lid, mechanical).

Boot lid is stiff

At outside temperatures around freezing point, the opening mechanism cannot always lift the partially opened boot

lid automatically.

1. Guide the boot lid further upwards by hand.

The Easy Open sensor-controlled luggage compartment opener is not working

—Easy Open works only when the ignition is switched off.

—The charge level of the 12-volt vehicle battery is too low.

—Clean and dry the vehicle.

—The towing bracket is swivelled out .

—A towing bracket has been retrofitted to the vehicle .

—During heavy rain, Easy Open may be deactivated in order to prevent accidental activation.

Easy Close automatic closing is not working

—Switch off the ignition and close the driver door.

—The charge level of the 12-volt vehicle battery is too low.

—The boot lid must be at least half open.

—Unhitch the trailer .

—There is more than one vehicle key in the luggage compartment.

—Perform Easy Close again.

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Opening and closing windows

The buttons for operating the windows are located in the driver door (→ Driver door).

Open window: Press the button. Close window: Pull the button.

One-touch opening and closing

One-touch opening and closing makes it possible to fully open and close the windows. The individual buttons do not

have to be held down to do this.

One-touch closing: pull the button for the appropriate window briefly up into the second position.

One-touch opening: push the button for the appropriate window briefly down into the second position.

Stopping the one-touch function:Press or pull the button for the appropriate window again.

Convenience opening and closing

The windows can be opened and closed from outside the vehicle using the vehicle key when the ignition is switched

off:

1. In vehicles with the keyless locking and starting system Keyless Access:Hold your finger on the locking sensor

in the door handle for a few seconds until the windows are closed. The vehicle key must also be within the

operating range.

To interrupt the function:

1. Release the locking or unlocking button on the vehicle key.Or: Remove your finger from the sensor.

A valid vehicle key must be located within the operating range. All turn signals will flashonce as confirmation that all

the windows have been closed.

Set the convenience opening settings in theVehicle settings menu in the Infotainment system.

WARNING

Careless or unsupervised use of the electric windows can cause serious injuries.

● Open or close electric windows only when there is no-one in the operating path of the windows.

● Never leave children or people requiring assistance alone in the vehicle when the vehicle is locked. The windows

can no longer be opened in an emergency.

● Always take all vehicle keys with you every time you leave the vehicle. The windows can still be operated using

the buttons several minutes after the ignition has been switched off, provided that the driver door and front

passenger door are not opened.

● When transporting children on the rear seats, always press the safety switch to deactivate the rear electric

windows so that they cannot be opened or closed.

WARNING

Improper use of the electric windows can cause crush injuries to the body.

● Never allow children to play with the electric windows.

● Always makes sure that your vehicle is in view when using the convenience opening and closing function.

WARNING

In the event of a sudden braking manoeuvre or accident, a sliding window that is not securely engaged could move

forward and cause injuries.

● Always make sure that the sliding window is securely engaged in one of the three positions.

123

NOTICE

During sudden rain showers, water can enter the vehicle interior via open windows and cause damage to the vehicle.

One-touch opening and closing and the roll-back function will not work if there is a fault in the electric

windows. Go to a qualified workshop.

To convenience-open the windows using the key in the door lock, you must first unlock the vehicle using the

vehicle key.

Electric window roll-back function

The roll-back function for the electric windows can reduce the risk of injuries when the windows are closing.

If the window is not able to close because it is stiff or because of an obstruction, the window will immediately open

again →

.

1. Check to see why the window has not closed.

2. Try to close the window again.

If the window closing process is interrupted again, the roll-back function will be disabled for a few seconds.

If the window still cannot be closed, the window stops at the corresponding position→

.

WARNING

Closing the electric windows without the roll-back function could lead to severe injuries.

● Always take care when closing the electric windows.

● Ensure that nobody obstructs the path of the electric windows, especially if the roll-back function is not active.

● The roll-back function does not prevent fingers or other body parts from being pressed against the window

frame and sustaining injury.

The roll-back function is also activated if the windows are closed using the vehicle key for convenience

closing.

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Opening and closing the sliding window

Opening the sliding window in the sliding door

1. Press the window buttons.

The sliding window automatically springs inwards.

2. Keep the window buttons in this position and open the sliding window.

3. Release the window buttons.

Closing the sliding window in the sliding door

1. Press the window buttons.

2. Keep the window buttons in this position and close the sliding window.

3. Release the window buttons.

When opening or closing, there are latching positions at various points in which the sliding window can be locked.

From there, the window buttons must be pressed again to move further.

WARNING

In the event of a sudden braking manoeuvre or accident, a sliding window that is not securely engaged could move

forward and cause injuries.

● Always engage the sliding windows securely.

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Troubleshooting

One-touch opening and closing is not working

One-touch opening and closing is deactivated if the 12-volt vehicle battery has been disconnected or discharged

while the windows were not fully closed. The function will have to be reset.

1. Switch on the ignition.

2. Close all windows and doors.

3. Pull and hold the button for the respective window for a few seconds.

4. Release the button.

5. Pull and hold the button again.

One-touch opening and closing is now ready for operation again.

The one-touch function can be restored for individual windows or for several windows at the same time.

The windows do not close

1. Check if there is an obstacle in the operating area.

2. Attempt to close the window again within a few seconds by pulling and holding the button.

The roll-back function will be deactivated for a small section of the path of the closing window. If the closing

procedure takes longer than several seconds, the roll-back function will be reactivated.

If it is still stiff or obstructed, the window will stop and open again automatically.

1. If the fault persists, the system should be checked by a correspondingly qualified workshop.

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Opening and closing for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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