The indicator lamp in the emergency call button lights up red continuously . In addition, a message may be displayed
in the instrument cluster.
The availability of the eCall Emergency System is restricted. It may not be possible to make an emergency call.
1. Go to a correspondingly qualified workshop immediately and have the fault rectified.
Functions of the vehicle key
Buttons on the vehicle key
Lock the vehicle.
Unlock the vehicle.
Unlock only the boot lid.
Open the right electric sliding door (→ Sliding door, electric).
Open the left electric sliding door (→ Sliding door, electric).
Single door unlocking
The single door unlocking function can be activated and deactivated via the Infotainment system.
Replacement key
You will need to quote the vehicle identification number when ordering a replacement key or additional vehicle keys.
Each new key contains a microchip which must be encoded with the data for the vehicle’s electronic immobiliser. A
vehicle key will not work if it contains an unencoded microchip. The same applies for keys that have been cut to fit
the vehicle.
New vehicle keys are available from Volkswagen Commercial Vehicle dealerships or from qualified workshops and
authorised key services which are qualified to manufacture these vehicle keys.
WARNING
Careless or unsupervised use of the vehicle key can lead to accidents or injuries.
● Always take all vehicle keys with you every time you leave the vehicle. Children or unauthorised persons could
lock the doors and the boot lid, start the engine or switch on the ignition and operate electrical equipment, such
as the electric windows.
● Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle
in an emergency and may not be able to get themselves to safety. Locked vehicles may be subjected to very high
or very low temperatures, depending on the season. This can cause serious injuries and illness or fatalities,
especially for small children.
● Never switch off the ignition while the vehicle is in motion. The steering column lock may be activated and you
will no longer be able to steer the vehicle.
NOTICE
Every electrical vehicle key contains electronic components. Protect the key from damage, moisture and excessive
vibration.
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