Get Infotainment system Guide for Volkswagen ID.7 4 Door First Generation (2023-2025)

Slow vehicle ahead.

Restricted visibility.

Strong winds.

Slippery road.

Adjustment options for traffic hazard alert

Switching the traffic hazard alert on and off

You can switch the traffic hazard alerts on and off in the Assist systems menu in the Infotainment system.

1. Activate or deactivate:

Or:

Driver assist settings Traffic hazard alert.

Activate or deactivate:

Driver assist settings Traffic hazard alert Active.

Switching traffic hazard alerts with information level on and off

You can adjust the settings so that you receive warnings only about critical hazards. For this, you must switch off the

traffic hazard alerts with information level status.

1. Activate or deactivate:

Driver assist settings Traffic hazard alert Information level.

Hiding a displayed traffic hazard alert

1. Press OK on the multifunction steering wheel.

Introduction to the topic

Mobile devices can be connected to the Infotainment system by cable and wireless connections present in the

vehicle.

The type and number of cable and wireless connections differ according to the vehicle equipment and country. The

connections may also be different within a model series or in special-edition models.

In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied

connecting cables for your vehicle.

If the plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.

NOTICE

Use of unsuitable or damaged connecting cables and insertion of the plugs at the incorrect position or with great

force can lead to malfunctions and damage to the devices.

● Use only suitable and undamaged connecting cables.

● When inserting the plugs of the connecting cables into the appropriate connection, ensure that they are correctly

positioned and apply only light pressure. Applying too much pressure may damage both the unit connection and

the plug of the connecting cable.

● Make sure that the connecting cable is not pinched or sharply bent.

If a connected device is not recognised, disconnect all devices and connect the device again. If necessary,

check that the connecting cable you are using is working properly.

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If a connected device malfunctions, restart the device. In some cases this will remedy the

fault.

USB connection

The USB port allows data transfer and device charging or only device charging.

USB-C port

Fig. 1 USB-C port in the vehicle(illustration).

The following USB

-C ports may be available in the vehicle:

Identification of a USB

port suitable for data transfer and charging.

Identification of a USB

port suitable only for charging.

For information on charging options and charging capacity, see (→ Charging options for mobile devices).

Possible fitting locations of USB connections

The number and fitting locations ofUSB

ports depend on the vehicle and equipment and the ports are not available in all countries.

—In the centre console.

—On the interior mirror base.

—In the centre console stowage compartment.

—In the compartment under the centre armrest.

USB

ports on the rear seats are equipped only with a charging function.

Available data transfer functions

The following USB

data transfer functions are available, depending on equipment.

—App-Connect .

—Media playback .

—Update function, e.g. for navigation data (→ Navigation).

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Notes and restrictions

—Use only suitableUSB

connecting cables. The USB connecting cable must match theUSB port installed in the vehicle.

—Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.

—Differences in the quality of data media from different manufacturers can interfere with media playback.

—If USB

extension cables, USB plug adapters orUSB hubs are used, this can lead to faults or failure of theUSB functions.

Bluetooth® interface

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio files from a mobile device, e.g. mobile telephone, that is connected via Bluetooth can

be played over the vehicle loudspeakers.

Bluetooth audio mode is available if the vehicle is equipped with a factory-fitted mobile phone interface that

supports this function.

You can find out how to connect your mobile device with the Infotainment system via Bluetooth here:

(→ Mobile phone interface) .

Bluetooth profiles

A maximum of two mobile devices can be connected via Bluetooth at the same time.

The following Bluetooth profiles may be available in the specified or different version:

—HFP

1.7.

—Telephony and handsfree mode.

—A2DP

1.3.

—Music playback.

—AVRCP

1.6.

—Displaying and operating music playback.

—Transmission of Cover Arts.

—PBAP

1.2.

—Access to phone book and call lists.

—MAP

1.4.

—Access to SMS

and email.

— SPP

1.2.

—Serial data transmission via Bluetooth.

Starting Bluetooth audio transmission

Prerequisites

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✓ The mobile device is paired with and connected to the Infotainment system (→ Mobile phone interface).

✓ The mobile device supports the Bluetooth profileAdvanced Audio Distribution Profile(A2DP

).

1. Reduce the volume on the Infotainment system.

2. Activate Bluetooth visibility on the mobile device(e.g. mobile telephone).

3. Open Media menu.

4. Tap Source and select BT audio.

5. If necessary, start playback on the mobile device manually.

When playback on the mobile device is stopped, the Infotainment system remains in Bluetooth audio mode.

Controlling playback

The extent to which the Infotainment system can be used to control the mobile device depends on the connected

mobile device.

With mobile devices that support theAVRCP

Bluetooth profile, playback can be automatically started or stopped upon switching to Bluetooth audio mode or to a

different mobile device. Depending on the mobile device, it may also be possible to display the track title and change

the track using the Infotainment system.

Due to the large number of possible mobile devices, it is not possible to guarantee fault-free operation of all

described functions.

Always switch off the warning and service tones on a connected mobile device(e.g. key tones on a mobile

telephone) to prevent interference noise and malfunctions.

With some devices, the Bluetooth audio connection will be disconnected automatically if a mobile device is

simultaneously connected to the Infotainment system via Bluetooth and the USB

port

.

Introduction to the topic

You need an internet connection in your vehicle in order to use selected In-Car Apps or Streaming for the Internet

Radio. There are two options available to you for using internet in the vehicle: via the hotspot of a mobile device (e.g.

mobile telephone) or, depending on country and the vehicle equipment, via the vehicle’seSIM

(→ Wi-Fi).

Independently of how you establish the internet connection, whether via the hotspot of a mobile device or via the

vehicle’s eSIM

, you can use the Infotainment system as aWi-Fi hotspot for eight further mobile devices (→ Wi-Fi). This function is

dependent on the equipment level and is not available in all vehicles.

If you want to use the

eSIM

for internet access, you must purchase data plans via the web shop of Volkswagen’s external mobile communications

partner.

You do not need any other data plans of the external mobile communications partner to use the mobile online

services if you have concluded a contract for use of the mobile online services.

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Setting up an internet connection

Using the internet via the eSIM in the vehicle

In order to use an internet connection via vehicle’s theeSIM

, you must purchase data plans via the web shop of Volkswagen’s external mobile communications partner. After you

have completed the registration process and purchased data plans, you do not have to do anything else and can

conveniently use the internet in your vehicle.

The possibility of using an internet connection via the vehicle’s

eSIM

depends on the vehicle equipment and country.

Using an internet connection via a mobile device

Depending on your mobile telephone tariff, additional costs such as roaming charges may be charged for

loading and using online data packages, especially if you use these services abroad. Due to the potentially

high volume of data in use, Volkswagen recommends using a mobile device tariff which includes a data flat

rate. For more information contact your mobile telephone provider.

1. Activate tethering /Wi-Fi

® hotspot on the mobile device, refer to the manufacturer’s operating instructions.

2. Tap

Wi-Fi Wi-Fi: Search for Wi-Fi.

The Infotainment system searches forWi-Fi

hotspots nearby. The search process may take a few seconds.

3. Select the Wi-Fi

network of the desired mobile device.

4. Enter the network key of the mobile device on the Infotainment system and confirm.

The Wi-Fi

connection between the mobile device and Infotainment system is now set up. Further inputs may be required

on the mobile device to complete the connection.

Due to the large number of possible mobile devices, it is not possible to guarantee fault-free operation of all

functions.

The availability of the function for using the Infotainment system as aWi-

Fi

hotspot is country-dependent and may vary.

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Setting up and deactivating a Wi-Fi® hotspot

Depending on the vehicle equipment, the Infotainment system can be used as aWi-Fi

hotspot for internet access of up to eight mobile devices (e.g. tablet).

An internet connection is necessary in order to use the Infotainment system as aWi-Fi

hotspot. This can be set up via the eSIM in the vehicle or via the hotspot of a mobile device, for example (→ Wi-Fi).

The types of internet connections possible are dependent on the country and the Infotainment system used.

Setting up a Wi-Fi hotspot

Inputs are necessary both on the Infotainment system and on the mobile device.

1. Tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and activate.

3. Find the network name displayed on the Infotainment system on the mobile device.

4. Enter the password displayed on the Infotainment system on the mobile device and confirm.

The Wi-Fi

connection between the mobile device and Infotainment system is now set up. Further inputs may be required

on the mobile device to complete the connection.

5. Optional: repeat the procedure to connect further mobile devices.

The network name and the network key are generated automatically. You can then change the network name

and the network key yourself.

Deactivating a Wi-Fi hotspot

1. Tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and deactivate.

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Quick connection

Quick connection with the Infotainment system

The quick connection function makes it possible to easily and quickly establish aWi-Fi

® connection with encryption. Alternatively, the quick connection function can be performed by scanning aQR code in

some countries.

Prerequisites

✓ The mobile device supportsWPS

or a suitable application for scanning QR codes is installed on the mobile device.

1. Tap

Wi-Fi Quick connection to Infotainment system.

2. Activate WPS

on the mobile device.

Or: scan the QR code

on the Infotainment system with the mobile device.

The Wi-Fi

connection is set up. Further inputs may be required on the mobile device to complete the connection.

It is possible to establish only one

WPS

connection at a time. If several connection attempts are started simultaneously, all connection attempts will fail.

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Technical specifications

The technical specifications of the internet connections in the vehicle that are described here depend on the vehicle

equipment and country.

—Internet connection via mobile device hotspot or via theeSIM

.

—Wi-Fi

in accordance with IEEE 802.11 a/b/g/n/ac.

—Transfer in 2.4 GHz and 5 GHz.

—Three Wi-Fi

modes simultaneously:

—Tethering (2.4 GHz or 5 GHz).

—2.4 GHz access point.

—5 GHz access point.

—Wi-Fi

aerial.

—One multiband aerial each for 2.4 GHz and 5 GHz.

—Wi-Fi

hotspot for up to eight devices simultaneously.

—Apple CarPlay™ via Wi-Fi

.

—Android Auto™ via Wi-Fi

.

—Simplified pairing process via WPS

or QR code.

As default, theWi-

Fi

connection is encrypted using WPA2 encryption for security reasons. Volkswagen recommends always usingWPA2

encryption. Observe country-specific requirements.

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Introduction to the topic

App-Connect enables the user to display and operate content and functions from the mobile telephone on the

Infotainment system screen.

For this, the mobile telephone must be connected to the Infotainment system using aUSB

interface with data transfer function.

Some technologies can also be used withApp-Connect Wireless via the Bluetooth interface and theWi-Fi

hotspot of the Infotainment system.

The following technologies may be available:

—Apple CarPlay™.

—Apple CarPlay™ Wireless.

—Android Auto™.

—Android Auto™ Wireless.

—Baidu CarLife™.

The above-named technologies are operated by third parties and are not made available by Volkswagen. Volkswagen

is not responsible if these technologies are terminated, discontinued or deactivated during the service life of the

vehicle. There may be problems with compatibility with third-party apps. We are unable to guarantee that the

available apps can be run on all mobile telephones and all operating systems.

The availability of the App-Connect technologies is country-dependent and may vary according to the mobile

telephone. A wide range of apps may be available and they may depend on the vehicle and country. The content,

scope and providers of apps can vary. The apps offered by Volkswagen can also be changed, discontinued,

deactivated, reactivated and upgraded without prior notice. Some apps also depend on availability of services offered

by third parties.

For more information, please visit the Volkswagen website.

Apps, their use, and the necessary mobile network connection may be subject to

charges.

WARNING

Using apps while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can

occur if the driver is distracted.

● Use apps and functions only when the vehicle is stationary.

● Drive with your full attention and with responsibility.

WARNING

Use of unsuitable apps or incorrect use of apps can cause damage to the vehicle and accidents with serious injuries,

or even death.

● Protect the mobile telephone with its apps against misuse.

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps,

inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data media, computers, tablets and mobile telephones.

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Symbols and settings for App-Connect

Symbols in the menu App-Connect

The display of symbols depends on the equipment and the country.

or

Show more information.

Open the App-Connect settings menu.

Select Apple CarPlay technology.

Select Android Auto technology.

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Connecting a mobile telephone with App-Connect

You must first pair the mobile telephone with the Infotainment system in order to useApp-Connect or App-

Connect Wireless. With App-Connect Wireless, the connection is initiated via Bluetooth and is then established via the

Wi-Fi

hotspot of the Infotainment system.

If Apple CarPlay is used, the Bluetooth connection is terminated again when the connection via theWi-

Fi

hotspot of the Infotainment system has been established.

If Android Auto is used, the Bluetooth connection is

maintained.

Connecting a mobile telephone for the first time

1. For App-Connect Wireless, connect the mobile telephone with Bluetooth and with theWi-Fi

hotspot of the Infotainment system (→ Mobile phone interface) (→ Wi-Fi).

For App-Connect, connect the mobile telephone with the Infotainment system using aUSB

cable.

2. Tap

.

3. Select the mobile telephone and the required technology.

4. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the

mobile telephone.

App-Connect or App-Connect Wireless is set up.

App-Connect and App-Connect Wireless will not be available if you do not confirm the pop-up menus during the

connection process. In this case, Volkswagen recommends deleting the mobile telephones in both the device settings

and on the Infotainment system and restarting the connection process.

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Apple CarPlay™

Prerequisites

The following conditions must be fulfilled in order to useApple CarPlay:

✓ The iPhone must supportApple CarPlay.

✓ Voice control (Siri) must be activated on the iPhone.

✓ Apple CarPlay must be activated in the iPhone settings without any restrictions.

✓ For Apple CarPlay Wireless, Bluetooth® and the Infotainment system as aWi-Fi

hotspot must be activated on the iPhone.

✓ If Apple CarPlay Wireless is not possible, the iPhone must be connected to the Infotainment system via aUSB

connection with data transfer capability. Only USB ports with data transfer capability are suitable for using

Apple CarPlay.

✓ The USB

cable used must be an original cable from Apple.

The availability of the technologies depends on the country and may

vary.

Information on technical requirements, compatible iPhones, certified apps and availability is available on the

Volkswagen and Apple CarPlay websites or from your Volkswagen dealership.

Launching Apple CarPlay

1. To open the App-Connect main menu, tap

.

2. Tap to establish a connection with the iPhone.

Disconnecting

1. To open the App-Connect main menu when inApple CarPlay mode, tap

2. Tap to disconnect the active connection.

.

How the function buttons are displayed on the screen may vary.

Points to note

Please note the following points during an activeApple CarPlay connection:

—Telephone functions are possible only viaApple CarPlay for the iPhone that is connected to the Infotainment

system via Apple CarPlay.

—The connected iPhone cannot be used as a media device in theMedia main menu.

—It is not possible to use theApple CarPlay navigation at the same time as the internal navigation. The last route

guidance to be started terminates the previous active route guidance.

Voice control

1. Tap

briefly to start voice control of the Infotainment system.

to start voice control (Siri) of the connected iPhone.

Or: long-tap

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Android Auto™

Prerequisites

The following prerequisites must be met in order to use Android Auto:

✓ The smartphone must support Android Auto.

✓ An Android Auto app must be installed on the smartphone.

✓ For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. In

addition, the Infotainment system must also be activated as a Wi-Fi

hotspot.

✓ If Android Auto Wireless is not possible, the smartphone must be connected to the Infotainment system using a

USB

connection with data transfer capability. Only USB connections with data transfer capability are suitable for using

Android Auto.

✓ The USB

cable used must be an original cable from the smartphone manufacturer.

The availability of the technologies depends on the country and may

vary.

Information on technical requirements, compatible smartphones, certified apps and availability is available on

the Volkswagen and Android Auto websites or from your Volkswagen dealership.

Starting Android Auto

1. To open the App-Connect main menu, tap

.

2. Tap Android Auto to establish a connection with the smartphone.

Disconnecting

1. To open the App-Connect main menu when in Android Auto mode, tap

2. Tap to disconnect the active connection.

.

Points to note

The following points apply when an Android Auto connection is active:

—An active Android Auto device can also be connected simultaneously to the Infotainment system via Bluetooth

(hands-free profile, HFP

).

—Telephone functions are possible via Android Auto. If the Android Auto device is connected to the Infotainment

system via Bluetooth at the same time, the telephone function on the Infotainment system can also be used.

—An active Android Auto device cannot be used as a media device in theMedia main menu.

—It is not possible to use the Android Auto navigation at the same time as the internal navigation. The last route

guidance to be started terminates the previous active route guidance.

—There is no media mode display on the instrument cluster display.

Voice control

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1. Tap

briefly to start voice control of the Infotainment system.

to start voice control of the connected smartphone.

Or: long-tap

Introduction to mobile online services

Mobile online services, referred to below as services, allow you to connect your vehicle to the internet. This makes it

possible for you to extend the scope of various services. A description of all available services can be found on the

internet at:

https://connect.volkswagen.com

You can find the myVolkswagen customer area on the internet at:

https://www.myvolkswagen.net/start/en.html

VW Connect must first be activated online by concluding aWe Connect contract with Volkswagen and is subject to a

restricted, country-dependent period of validity.

Both the service portfolios offered by Volkswagen and individual services may be changed, discontinued, deactivated,

reactivated, renamed and expanded without further notice.

The provision and availability of services and service portfolios can vary from country to country and depend on the

vehicle and vehicle equipment.

In areas with insufficient mobile phone and

GPS

reception, no emergency calls and phone calls can be made and no data can be transmitted.

Observe the warnings in the chapter .

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps,

inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data media, computers, tablets and mobile telephones.

An overview of your activated services and their contract terms is available in your user

account.

Execution of services using the app can consume data and cause costs. The transmission speed will be reduced if the

contractually agreed data volume is exceeded, and this can cause delays in execution of the services.

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Data processing

Valid in EU countries where the General Data Protection Regulation of the European Union is effective:

When using the services, information about the vehicle is transmitted and processed online. This data can also

indirectly provide information about the respective driver, e.g. about driving behaviour. You can find the Privacy Policy

for use of the Volkswagen mobile online services in the Infotainment system under MENU Legal information or

HOME Legal information or

Legal information.

Permanent transfer of the vehicle

If the vehicle has been purchased as a used vehicle or handed over to you by another person for permanent use,

mobile online services may already be activated and the previous user may still have the possibility to view collected

data and control certain vehicle functions via mobile online services.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case,

you can register yourself as the primary user of the vehicle and automatically remove the previous primary user.

Alternatively, you can permanently delete the previous user as the primary user directly in the Infotainment system.

You can also set the vehicle to offline mode and thus restrict communication of your vehicle with the data server of

Volkswagen and processing of vehicle-related and personal data.

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Prerequisites for using the services

In order to be able to use the full scope of the services, the following prerequisites must be met.

✓ The hardware forVW Connect was also ordered for the vehicle and has been installed at the factory.

✓ The vehicle and user are located in the area covered by the services.

✓ Data transmission is possible without restrictions at the location of the user and vehicle.

✓ The mobile telephone is compatible with the app.

✓ The privacy settings in the Infotainment system permit data transmission by the services.

✓ The settings in the mobile telephone permit data transmission by the services.

✓ A personal user account,Volkswagen ID, has been set up (→ Volkswagen ID).

✓ There is a valid contract for use of the services.

✓ A vehicle has been added to the user account (→ Virtual vehicle).

✓ Neither the online connectivity unit nor individual services are deactivated or decommissioned.

✓ Certain technologies that are operated by third parties and provided to Volkswagen AG are available. Volkswagen

AG is not responsible if these technologies are terminated, discontinued or deactivated during the service life of

the vehicle.

WARNING

Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents

and fatal injuries can occur if the driver is distracted.

● Drive with your full attention and with responsibility.

WARNING

If services are used without due care or without supervision, this can lead to persons in or at the vehicle suffering

serious or even fatal injuries. For example, if they are accidentally locked inside the vehicle.

● Always carry out the services carefully and responsibly.

The vehicle added in the user account must first be driven for a few kilometres before individual services can

record, transmit and display correct data.

Do not disclose your login data, your password, or theS-

to others and keep them safe from access or viewing by other persons.

Change your password at regular

intervals.

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Interference

Even when the prerequisites for using the services are met, the provision of the Volkswagen services can be impaired

or interrupted due to factors that are beyond the control of Volkswagen. Such factors include in particular:

—Maintenance, repairs, deactivations, software updates and technical changes to your service provider’s

telecommunication systems, satellites, servers and databases.

—A change in the mobile communication standard for transmission of mobile data by the telecommunications

providers, e.g. from LTE

or UMTS to EDGE or GPRS.

—An existing mobile telecommunications standard has been switched off by the telecommunications provider.

—Disturbance, interference or interruption of mobile andGPS

reception, e.g. due to high speeds, weather, landscape, interfering devices or intensive use of the mobile network

in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications andGPS

reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car parks, underpasses,

mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries, states and regions where mobile online services are not available.

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Activation-free services

The following services can also be used if the vehicle is not added to a user account.

Maximum possible scope. Not all services are available in all vehicles and countries.

— Information Call.

—Emergency Call Service .

—eCall Emergency System.

—Breakdown Call without transmission of vehicle data.

In Europe, further information is available on the internet and on the Volkswagen

website.

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Setting up a Volkswagen ID

The Volkswagen ID provides personal access to the digital world of Volkswagen. The Volkswagen ID enables you to

log into Volkswagen apps and websites.

You need a Volkswagen ID in order to use the services. You can register for theVolkswagen ID via myVolkswagen or

via the app for mobile devices, referred to below as app.

You can find information on which app is applicable in your case on the

website:

https://connect.volkswagen-we.com/connectivity.html

Registering via myVolkswagen

1. Open www.myvolkswagen.net.

2. Create a user account in theLogin or register area.

3. Follow the instructions on the screen.

Registering via the app

1. Install the app.

2. Follow the instructions in the app.

Registering via the Infotainment system

Depending on equipment, you can also register for theVolkswagen ID via the Infotainment system.

1. On the Infotainment system, tap

wizard.

Users Add primary user and follow the instructions of the configuration

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Managing vehicles

After you have set up yourVolkswagen ID and thus created your user account, you must add your vehicle by

entering the 17-character vehicle identification number (VIN).

Adding via myVolkswagen

1. In the myVolkswagen customer area, click onMy vehicles Add vehicle.

2. Enter and confirm the vehicle identification number (VIN

).

Adding a first vehicle via app

1. Launch the app and then open theAdd vehicle area.

2. Enter or scan the VIN

and confirm.

Adding additional vehicle via app

1. Launch the app and then open theMy vehicles area.

2. Select the vehicle and tap .

Removing a vehicle via the app

1. Launch the app and then open theMy vehicles area.

2. Tap Delete vehicle.

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Ordering services and activating them in the vehicle

Ordering services via myVolkswagen

Observe the information on privacy, right of withdrawal, Terms and Conditions and Terms of

Use.

1. In the myVolkswagen customer area, confirm yourApproval of the Terms and Conditions and Terms of Use.

2. Click on Order free of charge.

3. Wait for email with confirmation.

4. To activate the services in the vehicle, identify yourself as the primary user. To do, this follow the further

instructions.

You can extend contracts that will expire in the near future via theExtend contract function button in the

vehicle overview. If your contract has only just begun or still has a long period to run, this function button will

not be visible.

You receive only basic services as the primary user in the case of pre-owned vehicles whose services have

already expired. The services can then be renewed via the portal and the In-Car Shop.

Ordering services via the app

Observe the information on privacy, right of withdrawal, Terms and Conditions and Terms of

Use.

1. In the app, confirm your Approval of the Terms and Conditions and Terms of Use.

2. Tap Order free of charge.

3. Wait for email with confirmation.

4. To activate the services in the vehicle, identify yourself as the primary user. To do this, follow the further

instructions in the app.

Activating services in the vehicle (becoming the primary user)

A mobile telephone that supports scanning aQR

code

is helpful for activation of the services in the vehicle.

The following steps are necessary for activation:

Prerequisites

✓ You have created a user account (→ Volkswagen ID).

✓ You have added a vehicle to your user account (→ Virtual vehicle).

✓ You have ordered the desired services.

✓ The ignition is switched on.

✓ The Infotainment system is switched on.

✓ The Infotainment system has an active internet connection via the mobile telephone hotspot or the factory-fitted

control unit with an eSIM

card.

Activating services

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1. Download the Volkswagen app if you have not already done so.

2. In the Infotainment system, tap System settings Connect to VW Connect.

3. Scan the QR code with the app.

4. Optional: provide proof of identity (→ Volkswagen Ident process). This is necessary only if security-relevant

services are to be activated.

After successful registration, you are the primary user of the vehicle and the services are

activated.

Setting, changing and resetting the S-PIN

Input of the security PIN(S-PIN) is requested in addition to the password as part of user authentication and acts as

a second security level to protect security-relevant services from unauthorised access.

The security PIN

, S-PIN, is a multi-digit number sequence that can be freely selected during the registration process.

When creating theS-PIN

, avoid easy-to-guess number sequences and generally known birthday dates.

You must treat theS-PIN

as strictly confidential. For security reasons, you should change the S-PIN if theS-PIN is disclosed to a third party.

Setting the S-PIN via myVolkswagen and via the app

—In myVolkswagen, you can set theS-PIN

in your user account.

—In the app, you can set theS-PIN

during the registration process.

The S-PIN

should consist of four non-identical digits that are not sequential in either ascending or descending order.

Changing the S-PIN via myVolkswagen and via the app

—In myVolkswagen, you can change theS-PIN

in your user account.

—In the app, you can change theS-PIN

in your user profile. To change the S-PIN, you must enter and confirm both the previous and newS-PIN.

If you enter the S-PIN

incorrectly several times, the input field will be blocked for a certain period.

Resetting the S-PIN via myVolkswagen and via the app

—In myVolkswagen, you can reset theS-PIN

in your user account.

—In the app, you can reset theS-PIN

in your user profile.

After the S-PIN

has been reset, the services can no longer be used until the vehicle keeper has verified themselves in the

vehicle. You must enter an activation PIN in the vehicle for verification. You can use the services again in full after

renewed ordering and activation.

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Carrying out Volkswagen Ident

The identity of the primary user must be confirmed in order to use security-relevant services. You can provide proof

of identity either personally at the Volkswagen dealership or through Volkswagen Ident, a video chat in the app.

1. When a message about the identity check is displayed upon using a security-relevant service for the first time,

observe the information and tap Start.

2. Have your identity document ready.

3. Follow the instructions on the screen.

A message confirms that the identity check has been performed successfully.

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Getting help

Various information sources are available to get help on the functions or operation of individual services.

Help via myVolkswagen

Information on registration, the individual services and frequently asked questions(FAQ) is available in theHelp area.

Short help texts and videos are available for you in many areas via myVolkswagen. You can display help texts by

clicking on the icon.

Using the chatbot, you can search directly for a certain question or keyword after tappingStart chat. The chatbot

shows several possible answers for the respective topic.

Help via the app

Information on the service portfolio and individual services, frequently asked questions(FAQ) and also tutorials on

the app are available in the Account area. You can display this information by clicking on the icon.

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Manage services

The following functions are available for deactivating and activating the services:

—Blocking or allowing data transfer by means of the privacy settings .

—Individual activation and deactivation viamyVolkswagen or in the app.

The respective services can be run again only after the corresponding deactivation is cancelled.

In Europe, further information is available online at:

https://connect.volkswagen.com

If you deactivate all services individually, the control unit with embedded

eSIM

card can still transmit data.

Legally required services and their data transmissions cannot be switched off and cannot be deactivated

(e.g. “eCall Emergency System”).

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Introduction to the topic

User accounts can be created for different vehicle users by means of the user management function. This allows

personalised vehicle settings (e.g. for the air conditioning system)to be saved in a user account.

The following user roles are available for user accounts:

Primary user

—The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary

authorisation to use the vehicle (e.g. a lessee or company car driver). Only the primary user is authorised to order

and activate services for a specific vehicle.

—There is only one primary user per vehicle. If a new primary user legitimises themselves for the vehicle, the

previous primary user will automatically lose their primary user role. The previous primary user will be informed

about this.

Guest users

—The “guest user” role is intended for all other vehicle users who do not have the “primary user” role but who want

to save vehicle settings in a personal user account. Like the primary user, the guest user can also use mobile online

services in the vehicle. Use of the mobile online services in the app is possible with restrictions for the guest user.

Anonymous guest

—The “Anonymous guest” user role is a non person-specific account that exists locally in the vehicle and cannot be

synchronised with the server. The “Anonymous guest” user role is intended for anonymous guests. These are

persons who have access to the vehicle but do not log in. This account exists only once in vehicles with online

personalisation and cannot be deleted. If the “Anonymous guest” user role is activated in the vehicle, all users

logged into the vehicle will be logged out temporarily.

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Managing users

After successful registration and verification, you can assign rights to the vehicle users.

In addition to the primary user, there are also guest users and anonymous guest users. It is not possible to

manage the anonymous guest users. As the primary user, you can view and manage guest users via the

myVolkswagen customer area and via the app.

Removing guest users via myVolkswagen

1. Open the Vehicle users Manage users area.

2. In the Guest user area, click onDelete next to the corresponding user.

Removing guest users via the app

1. Open the Vehicle users Manage users area.

2. To remove a user, go to theGuest user area and tap next to the user that you want to remove.

Deleting the primary user

If you sell your vehicle or transfer the services to another user, you should reset the Infotainment system to the

factory settings. This will also delete the primary user and the service-specific data that is stored in the vehicle.

When you restore the system to factory settings, a pop-up window appears in the Infotainment system asking

whether you also want to reset the primary user. Carrying out this function will delete the link between the primary

user and the services in the relevant vehicle. Resetting the Infotainment system to the factory settings permanently

deletes entries, settings and the stored data according to the selection you make.

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Changing and deleting user data

You can change or delete your user and login data. Any changes to your login details will simultaneously also apply

to the all other Volkswagen systems that use the Volkswagen ID.

Changing user data via myVolkswagen

1. Open myVolkswagen Settings in the customer area and open one of the following areas:

—Volkswagen ID.

—Privacy settings and consents.

2. Click on Volkswagen ID Adapt data.

3. Change and save the user data.

4. If necessary, adapt and save the information in thePrivacy settings and consents area.

Deleting user data via myVolkswagen

1. In the myVolkswagen customer area, click onSettings Volkswagen ID Delete data.

Your data will be deleted. YourVolkswagen ID will not be deleted.

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Introduction to the topic

Using the “Privacy settings” function, it is possible to allow or prevent data transfer between the vehicle and

internet in several levels.

Data transfer by mobile devices and communication by these devices with the vehicle or legally required services,

such as the legally required “eCall Emergency System”, cannot be suppressed or deactivated by settings made for the

“Privacy settings” function.

Please note that every vehicle user can adjust individual settings in the “Privacy settings” function. These

settings may be different from those preferred by the vehicle keeper.

Opening the Privacy settings menu

1. Switch on the ignition.

The set “Privacy settings” mode is displayed on the Infotainment system (→ Privacy settings).

2. Tap

Privacy settings.

Selecting online or offline mode

1. Open the Privacy settings menu.

2. Activate Vehicle/Usage data in the menu with the same name.

Depending on the mode, either or

will be displayed.

Selecting online mode with location data

1. Open the Privacy settings menu.

2. Activate Send location data in the menu with the same name.

is displayed.

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Status display

The following symbols show the respective status of the “Privacy settings” function in the Infotainment system.

Offline mode:

Your vehicle is offline. The mobile online services are not available.

Online mode (currently no connection):

Online mode is selected but it is not currently possible to connect to the internet.

Online mode:

Your vehicle can transmit and receive data for activated services.

Online mode with location data:

Your vehicle is in online mode and can transmit additional location data for use of other activated online

services.

Online mode with signal strength display:

Your vehicle is connected to the internet with the displayed mode and signal strength.

Offline mode – V2X technology active.

Your vehicle is in offline mode and is continuing to transmit data via the “V2X technology” function (→ V2X

technology).

There is no signal strength display in offline mode and in the event of faults in the

eSIM

card.

Even if offline mode is activated, online mode can be activated briefly by services that are security-relevant

and legally required.

No services are activated and no data of these services is transmitted during this time. Offline mode will be

reactivated and the eSIM

card deactivated again after successful transfer of the security-relevant or legally required data.

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Effects on online vehicle functions

If data transfer is restricted, online vehicle functions such as system updates cannot be executed.

The restrictions also apply to new online vehicle functions that are provided for the vehicle in

future.

Offline mode

—All services are deactivated and do not send any data.

—The eSIM

card is deactivated.

All vehicle functions that require an online connection are deactivated (→ Privacy settings).

—It is not possible to update any information and data stored in the control units, e.g. emergency call numbers. This

can restrict functions and services or mean that they are not available.

—It is not possible to display the signal strength of theeSIM

card.

Legally required services cannot be deactivated and still transmit

data.

Online mode

—All services can transmit and receive data depending on their settings in the user account.

—The eSIM

card is activated.

Data transmission is possible for all vehicle functions that require an online connection.

—It is possible to display the signal strength of theeSIM

card.

Online mode with location data

—All services can transmit and receive data depending on their settings in the user account.

—The primary user can access the location data of the vehicle via themyVolkswagen customer area or the app.

—The eSIM

card is activated.

Data transmission is possible for all vehicle functions that require an online connection.

—Signal strength display of theeSIM

card is available.

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Introduction to the topic

The personalisation function allows personalised vehicle settings, e.g. for the air conditioning system, to be saved in a

user account. User identification takes place when logging into the Infotainment system. Changes to the settings are

assigned to the user account active in the vehicle and are automatically saved online in the user account via an

existing internet connection.

Opening the configuration wizard for personalised vehicle settings

1. Tap

Configuration Configuration wizard.

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Personalised vehicle settings

The vehicle functions that can be configured depend on the equipment level. Some personalisable functions are not

stored online, but are only assigned to the user account locally in the vehicle.

The following functions can be personalised:

—Wiper settings.

—Seat settings.

—Switch-on times for dipped beam and settings for convenience turn signal.

— Air conditioning system settings.

—Driving data display and selection of displays in the digital instrument cluster.

—Driver assist system settings.

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Synchronising vehicle settings

Vehicle settings changed in the vehicle are automatically assigned to the active user account and are stored online on

a cyclical basis. The vehicle settings are also automatically synchronised with the data stored online in the following

situations when an Internet connection has been established:

—When the ignition and Infotainment system are switched on: synchronises all user accounts stored in the vehicle

that have recently been used.

—When switching to another user account: synchronises the newly activated user account and the user account that

has now been deactivated.

—At the end of the journey and when the ignition is switched off: synchronises the last active user account.

You can also start the synchronisation manually in the user management menu at any time, e.g. if automatic

synchronisation fails when logging in. Synchronisation cannot take place automatically if the online status of the

vehicle is impaired, e.g. in underground garages, or if you have activated the “maximum privacy settings” mode.

If an inactive user account is active in another vehicle and settings are synchronised from there, these

settings are also transferred to your vehicle and assigned to the corresponding user account.

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Introduction to the topic

With Upgrades, the vehicle can be permanently or temporarily extended by new functions.

Functions

Depending on the vehicle model, you can permanently or temporarily activate convenience and Infotainment system

functions and also driver assist systems for a fee.

Activation of functions depends on the country and vehicle.

Some Infotainment systems contain a list of activated functions.

Activated functions are not linked to the duration of the user account.

Inform the user or buyer about permanently activated and time-limited functions when renting or selling the vehicle.

WARNING

Activating functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal

injuries can occur if the driver is distracted.

● Only activate functions when the vehicle is stationary.

● Drive with your full attention and with responsibility.

If the required hardware for the respective activatable function is not available in the vehicle, it can be

retrofitted in some cases by a correspondingly qualified workshop. Volkswagen recommends using a

Volkswagen dealership.

If the required software for the activatable function is not available in the vehicle, the software can be

retrofitted . Retrofitting may be subject to charge, depending on the type of software.

Status of the function

Function activated.

Function faulty or temporarily not available.

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Viewing and activating functions

Viewing functions

Before reactivating the vehicle’s drive system, read the notification in the Infotainment system about

completed activation. Observe the instructions if activation was not successful.

Prerequisites

✓ A suitable Infotainment system is installed in the vehicle.

✓ The hardware in the vehicle is compatible and offers the required performance.

✓ A valid contract for use of the services exists between you and Volkswagen.

✓ The vehicle is assigned to your user account.

✓ You have the “primary user” role for the vehicle (→ Manage users).

✓ Sufficient mobile reception is available at the current location of the vehicle.

✓ The electrical system in the vehicle is ready for use.

✓ The vehicle battery has a sufficient charge level.

✓ The 12-volt vehicle battery is appropriately charged.

✓ The factory-fitted control unit with integratedeSIM

card is present.

1. Tap HOME

Upgrades.

All available functions for the vehicle can also be viewed in the In-Car Shop in the Infotainment

system.

Viewing functions

The activated functions for the vehicle are displayed in theUpgrades menu.

Activating functions

Do not drive the vehicle during activation.

All features on demand for the vehicle are displayed in the In-Car Shop of the Infotainment system.

The primary user can activate the existing functions for the vehicle in the In-Car Shop or in theWe Connect web shop.

1. To open the In-Car Shop of the Infotainment system, tap HOME

.

2. Tap the function in the In-Car Shop and follow the instructions in the Infotainment system.

Follow the instructions in the Infotainment system during and after

activation.

After successful activation, some functions require you to park the vehicle for approx. 10 min.

1. Deactivate the vehicle’s drive system and switch on the electronic parking brake.

2. Close the bonnet, boot lid, all windows and all doors.

3. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.

4. Take all vehicle keys with you and get out of the vehicle.

5. Lock the vehicle and remove the vehicle keys from the detection range of the vehicle.

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If you have the “primary user” role for the vehicle (→ Manage users), you can also view activated functions in

the app.

Troubleshooting

Where can I obtain functions?

Functions are available from a web shop that is accessible via your user account.

Depending on the vehicle equipment, functions can also be activated directly via the Infotainment system in the In-

Car shop.

Are there any function restrictions during activation?

The function is not available during activation.

Where is successful activation shown?

Successful activation is displayed in the Infotainment system.

When will the activated function be available?

Depending on the function activated, it will be available either immediately or only after the next driving cycle, in

other words after deactivation and renewed activation of the vehicle's drive system.

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Introduction to the topic

The functions and settings of the Infotainment system depend on the equipment and are not available in all

countries.

Before using for the first time

Before using the Infotainment system for the first time, please observe the following points so you can make full use

of the available functions and settings:

—Observe the safety instructions (→ First steps in the Infotainment system).

—Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).

—Find your favourite radio stations(also referred to below just as “stations”) and store them to memory locations for

quick access .

—Use only suitable audio sources and data media .

—Use current map data for the navigation system.

—Pair a mobile telephone to make calls using the mobile phone interface .

—Register with VW Connect to use the corresponding services.

Other applicable documents

In addition to this manual, please observe the following documents when using this Infotainment system and its

components:

—Supplements to the vehicle wallet of your vehicle.

—The operating instructions for the mobile telephone or audio sources.

—The operating instructions for external data media and playback devices.

—Instructions for any Infotainment accessories subsequently installed or additionally used.

—Digital instructions in the Infotainment system, where available.

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Safety notes

—Some functions may contain links to websites that are operated by third parties. Volkswagen does not assume

ownership of the third-party websites that are reached via links and is not responsible for their content.

—Some functions may contain external information supplied by third parties. Volkswagen is not responsible for

external information being correct, up-to-date and complete, or for any infringement of third-party rights.

—The radio stations or owners of the data storage media and audio sources are responsible for the content provided.

—Multi-storey car parks, garages, underpasses, tunnels, tall buildings, mountains, valleys, and other electrical devices

such as battery chargers can impair reception of mobile communications, GPS

and radio signals.

—Films or metal-coated stickers on the aerial and on the windows can interfere with radio reception.

—Read and follow the appropriate operating instructions of the respective manufacturer when using mobile

telephones, data media, external devices, external audio and media sources.

WARNING

The central computer of the Infotainment system is networked with the control units in the vehicle. If the central

computer is not repaired correctly or is not removed and installed correctly, there is an increased risk of accidents

and injuries due to a control unit that does not function or does not function properly.

● Never replace the central computer with a used central computer taken from an older vehicle or a recycling

facility.

● Only have the central computer removed, installed or repaired by a specialist company qualified to perform this

work. Volkswagen recommends using a Volkswagen dealership.

WARNING

Reading information from the screen, operating the Infotainment system and connecting, inserting or removing a

data medium or audio source while driving can distract you from the traffic situation. Unfavourable light conditions

and a damaged or dirty screen may result in displays and information not being read or not being read correctly

from the screen. This can distract you from the road. Accidents and injuries can occur if the driver is distracted.

● Drive with your full attention and with responsibility.

WARNING

If the volume is set too loud, this will prevent you from hearing acoustic signals. If you do not hear acoustic signals

from outside, this can lead to accidents.

● Set the volume so that you can still always hear acoustic signals from outside the vehicle(e.g. emergency service

sirens).

WARNING

A volume that is too loud can damage the hearing, even if the hearing is exposed to loud volumes only for a short

time.

● Adjust the volume so that it is pleasant for all vehicle occupants.

● Avoid volumes that are too loud.

WARNING

Sudden changes in volume, such as when changing or connecting an audio or media source, can distract the driver

and lead to accidents and injuries.

● Reduce the volume before switching the audio or media source or connecting a new source, for example.

WARNING

The following conditions can lead to situations where emergency calls, telephone calls and data transmission are

restricted, interrupted or not possible:

● Your current emergency call location is in an area with no or insufficient mobile communications and satellite

signal reception.

● The mobile communications network of telecommunication providers is not available in areas with sufficient

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mobile communications and satellite reception.

● If the components in the vehicle required for emergency calls, telephone calls and data transmission are

damaged, not working, or do not have sufficient electrical power.

● The battery of the mobile telephone is empty or does not have a sufficient charge level.

WARNING

Radio stations can transmit catastrophe and danger warnings. If catastrophe and danger warnings cannot be

received or output, this can cause accidents and injuries. The following conditions can prevent these warnings from

being received or issued:

● Your current location is in an area with no or insufficient radio signal reception.

● The frequency bands of the radio stations are subject to interference or are not available in areas with adequate

radio signal reception.

● The loudspeakers and the components required for radio reception in the vehicle are damaged, not working or do

not have sufficient electrical power.

WARNING

In some countries and mobile networks, a call for assistance or an emergency call can be made only subject to the

following prerequisites:

● A mobile telephone with unlockedSIM

card and sufficient call credit is connected to the mobile phone interface of the vehicle.

●

● Sufficient network coverage is available.

WARNING

If a mobile telephone or two-way radio that is not connected to an external aerial is used, electromagnetic radiation

in the vehicle could exceed limit values and thus be a health hazard for all vehicle occupants.

● Maintain a minimum distance of 20 cm(around 8 inches) between the aerials on the mobile telephone and an

active medical implant (e.g. a pacemaker) since the mobile devices may impair the function of active medical

implants.

● Do not carry a mobile telephone that is operational close to or directly above an active medical implant, for

example in a breast pocket.

● Switch off mobile telephones immediately if you suspect they may be interfering with an active medical implant

(e.g. a pacemaker) or any other medical device.

WARNING

Mobile telephones, external devices and accessories in the vehicle that are loose, unsecured or not properly secured

can be flung though the vehicle interior and cause accidents and serious injuries in the event of a sudden driving or

braking manoeuvre or in the event of an accident.

● Safely secure or stow mobile telephones, external devices and accessories outside the deployment zone of the

airbags.

● Always secure or stow mobile telephones, external devices, audio sources and accessories securely in the

provided stowage areas and holders in the vehicle so that they cannot be flung through the vehicle interior and

hinder the driver.

● Never leave any heavy, hard or sharp objects in the pockets of clothing.

● Arrange the wires for external devices and audio sources so that they do not obstruct the driver.

WARNING

Driving recommendations and displayed traffic signs of the navigation may deviate from the current traffic situation

and must not tempt you to take a safety risk.

● Always drive with due care and attention and be ready to intervene at all times.

● Always remember that road signs, traffic signals, traffic regulations and local conditions take precedence over

driving recommendations and displays provided by the navigation system.

● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic

conditions.

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NOTICE

The radiation produced by the mobile telephone when switched on may interfere with sensitive technical and

medical equipment, possibly resulting in malfunction or damage to the equipment.

● Always switch off your mobile telephone in areas where special regulations apply and when the use of mobile

devices is forbidden.

NOTICE

The loudspeakers can be damaged if the volume is set at too high a level and by playback which is too loud or

distorted.

● Choose the volume setting so that the loudspeakers are not damaged.

Notes on use

—The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during

this time. During system startup, only the rear view camera image can be displayed.

—The Infotainment system must start up completely before all displays are available and before it is possible to

execute functions. The duration of a system start depends on the functional scope of the Infotainment system and

can also take longer than usual particularly at low and high temperatures.

—When using the Infotainment system and the corresponding accessories, such as a headset or headphones, please

observe the country-specific regulations and legal requirements.

—To ensure that the Infotainment system functions correctly, it is important to make sure the system is switched on

and that, where applicable, the correct date and time are set in the vehicle.

—A missing function button on the screen does not constitute a fault in the unit; It reflects the equipment that is

available in the country in question.

—Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In

some countries, the driving mode selector must be additionally turned to neutral position or the

button for the

electronic parking brake pressed on the driving mode selector. This is not a malfunction, but simply a legal

requirement.

—There may be restrictions on the use of Bluetooth® devices in some countries. Information is available from the

local authorities.

—Switch the ignition on before switching the Infotainment system back on if the 12-volt vehicle battery has been

disconnected.

—If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from

the description in this manual in some cases.

—The Infotainment system is automatically switched off when the vehicle’s drive system is deactivated and when

the charge level of the 12-volt vehicle battery is low.

—In certain vehicles with Park Distance Control, the volume of the current audio source is lowered automatically

when reverse gear is engaged. It is possible to adjust the volume reduction.

—Information on the software and the licence conditions is stored in the Infotainment system:Settings Copyright.

—If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted

and that the external audio sources and data media are removed where applicable.

—Some Infotainment system functions require aVW Connect user account for the vehicle and an internet

connection. The data transfer must not be restricted for the execution of the functions.

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Marks, licences, copyright

Marks and licences

Certain terms in this manual are accompanied by the symbol ® or ™. These symbols indicate trademarks or registered

marks. However, the absence of these symbols does not constitute a waiver of the rights concerning any term.

Other product names are registered marks of the respective legal owners.

—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby

Laboratories.

—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of

Dolby Laboratories.

—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at

www.siriusxm.com (US) or www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite

and steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and

—HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For

patents see http://dts.com/patents. HD Radio, Artist Experience, and the HD, HD Radio, and “ARC” logos are

registered trademarks or trademarks of iBiquity Digital Corporation in the United States and/or other countries.

—Apple Music is a trademark of Apple Inc.

—SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify

Premium subscription required, where available.

—Android Auto™ is a certified trademark of Google Inc.

—Apple CarPlay™ is a certified trademark of Apple Inc.

—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.

—iPod®, iPad® and iPhone® are trademarks of Apple Inc.

—MPEG

-4 HE-AAC audio coding technology and patents are licensed by Fraunhofer IIS.

—SD

® and SDHC® are brands or registered trademarks of SD-3C LLC in the USA and other countries.

—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.

—This product is subject to certain intellectual property rights and copyrights owned by the Microsoft Corporation.

The use or distribution of this type of technology outside this product requires a licence from Microsoft or an

authorised Microsoft company.

Copyright law

Audio and video files saved on data media and audio sources are normally subject to national and international

copyright laws. Observe the legal requirements.

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Infotainment system overview

Fig. 1 Overview of the Infotainment system.

1

2

3

4

5

6

7

8

9

Menu button:

.

Sensor field for switching the Infotainment system on or off.

Touch slider for volume adjustment.

Home button: (referred to below as HOME ).

Pages.

Vehicle favourites.

App favourites.

Control Centre.

Notifications and status displays(availability depends on country).

Further information and tips for operating the Infotainment system are provided in these operating

instructions (→ First steps in the Infotainment system).

1

2

3

Menu button:

1. Tap to open the app overview.

Sensor field for switching the Infotainment system on or off

1. Tap the sensor field to switch the Infotainment system on or off manually.

Touch slider for volume adjustment

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—Swipe to the left to lower the volume.

—Swipe to the right to increase the volume.

4

Home button: (referred to below as HOME )

1. Tap HOME to open the home screen.

5

Pages

Some menus and functions have several pages with different content. The current page is highlighted.

—Tap the marking to change to a page.

— Swipe your finger to the left or to the right across the screen to switch between pages.

6

Vehicle favourites

Vehicle functions can be saved in the vehicle favourites for quick access, e.g. Auto Hold function. The vehicle

favourites can be personalised (→ First steps in the Infotainment system).

1. Tap

to open the vehicle favourites.

7

App favourites

Main menus can be saved in the app favourites for quick access. The app favourites can be personalised (→ First steps

in the Infotainment system).

1. Tap the corresponding function button to open a main menu in the app favourites.

9

Control Centre

There are additional function buttons in the Control Centre for functions and notifications, e.g. the Auto Hold

function can be switched on and off here. You can configure the displayed functions (→ First steps in the

Infotainment system).

1. Tap the marking and slide it down to open the Control Centre.

8

Notifications and status displays

Notifications and status displays of the user management function and “privacy settings” function with signal

strength display of the eSIM

(availability depends on country).

1. To open notifications or a status display, tap on the notifications or the desired status display.

Scroll bar (without item number)

Some menus and functions have further content above or below the current screen view.

1. Tap the scroll bar and swipe it up or down to display additional content.

Operating the Infotainment system

Opening the digital instructions for the Infotainment system (if available)

The digital instructions for the Infotainment system provide further information and tips for operation of the system.

1. Tap

.

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Switching the Infotainment system on or off

The Infotainment system switches on automatically in the following cases:

—When the driver gets into the vehicle.

—When the ignition is switched on if the Infotainment system was not manually switched off before.

If the last set volume does not exceed the preset maximum switch-on volume, the Infotainment system will start up

at this volume.

The Infotainment system switches off automatically in the following cases:

—When the driver leaves the vehicle.

—If you leave the vehicle when the ignition is inactive.

—After around 30 minutes without a user input if you switch on the Infotainment system manually when the ignition

is inactive.

—After about 30 minutes without a user input if you remain seated in the vehicle when the ignition is inactive.

If the Infotainment system freezes, it will restart automatically. If the restart does not work, tap and hold the sensor

field for switching the Infotainment system on or off for around 15 seconds.

Operating the screen (touchscreen)

You can operate the functions of the Infotainment system using the screen. The screen brightness can be adjusted via

8

the Control Centre (→ Infotainment system overview)

. You can find a detailed explanation of the different finger

gestures in the digital instructions on the Infotainment system, where available.

1. Tap

Operation.

Main menus in the app overview

Opening main menus

Main menus are visible as function buttons in the app overview and on the home screen. The position of the function

buttons can be configured.

1. Tap the corresponding function button to open a main menu, e.g. for the navigation system.

The following main menus may be included as function buttons in the app overview:

Background lighting, Background lighting .

App-Connect .

Assist systems .

Vehicle .

Tips/Help: here you can find further information on the functions and operation of the Infotainment system,

e.g. the quick guide (→ First steps in the Infotainment system).

IDA: Intelligent Digital Assistant (IDA

), voice assistant .

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ID. software: you will find information on the software version here.

Sound (→ First steps in the Infotainment system).

Air conditioning .

Charging .

Navigation .

Users, User management (→ Manage users).

Radio/Media , .

Legal.

Settings (→ First steps in the Infotainment system).

Shop.

Seats.

Stat. air con: stationary air conditioning .

Telephone .

Configuring the app overview

You can configure the layout of the function buttons and also the pages and displays in the app overview or have

them positioned on the basis of factory layout templates.

1. Tap

.

2. Tap a function button and hold until an additional window opens.

3. Tap a function button and hold until the function button is visibly highlighted.

4. Move the function button to the desired position and release.

5. Tap Finish.

Personalisation

Personalise function buttons and pages depending on the vehicle equipment (→ First steps in the Infotainment

system).

Enlarging or reducing images and maps on the screen

Recommendation: use thumb and index finger.

1. Using two fingers at the same time, tap the screen and keep your fingers on the screen.

—To enlarge the display of images and maps, slowly move your fingers apart.

— To reduce the display of images and maps, slowly move your fingers together.

Operating break

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If the Infotainment system is operated frequently within a short period of time while driving, a short-term

interruption of operation may occur. This interruption is cancelled automatically after a short time.

Personalising the Infotainment system

Depending on equipment, you can personalise the Infotainment system to permit faster access to favourite or

frequently used functions.

You can find tiles for accessing further menus and functions on the pages of the Infotainment system.

Configuring tiles

Configure the tiles by removing or adding pages.

1. Tap HOME .

2. Tap a tile and hold until an additional window opens.

3. To add a new page with tiles, tap , tap the desired template, and tapOK. New tiles are created without

functions.

Or: to remove a page with tiles, tapDelete page and confirm.

4. Tap Finish to return to the page.

At least two pages are always available. These cannot be

removed.

Adapting tiles

Adapt the tiles and the displayed tile functions on the Infotainment system pages in order to customise the

Infotainment system to suit your needs.

1. Tap HOME .

2. Tap a tile and hold until an additional window opens.

3. To add functions to a tile, tap the desired tile.

4. Tap the desired function in the additional window. Various functions are available depending on the size of the

tile.

5. To remove a function from a tile, tap the desired tile and then tap the desired function in the additional

window.

6. Tap Finish.

More functions are available for some tiles than are visible at first glance in the additional window. Swipe to

the left or right in the additional window to see all functions.

Adapting the Control Centre

Personalise the Control Centre of the Infotainment system to permit faster access to favourite or frequently used

functions such as the Auto Hold function.

1. Open the Control Centre.

2. Tap a function and hold until an additional window opens.

3. Tap the desired function in the additional window.

4. Tap Finish.

More functions are available for the Control Centre than are visible at first glance in the additional window.

Swipe to the left or right in the additional window to see all functions.

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Personalising app favourites

1. Tap to add a main menu.

Or: to customise a main menu, tap and hold an assigned memory location until an additional window opens.

2. Tap the desired function in the additional window.

3. Tap Finish.

Deleting app favourites

1. Tap

.

Or: tap and hold an assigned memory location until an additional window opens.

2. Tap the desired favourite in the app favourites.

3. Tap

4. Tap Finish.

It is also possible to reset all app favourites to the factory settings. To do this, tap

Delete favourite and confirm.

Factory

settings.

Personalising vehicle favourites

1. Open the vehicle favourites.

2. Tap to add vehicle favourites.

Or: to customise vehicle favourites, tap and hold an assigned memory location until an additional window

opens.

3. Tap the desired function in the additional window.

4. Tap Finish.

Deleting vehicle favourites

1. Open the vehicle favourites.

2. Tap

.

Or: tap and hold an assigned memory location until an additional window opens.

3. Tap the desired favourite in the vehicle favourites.

4. Tap

5. Tap Finish.

It is also possible to reset all vehicle favourites. To do this, tap

Delete favourite.

Reset all and

confirm.

Opening tips for personalisation(if available)

You can find further information and tips for personalisation in the digital instructions for the Infotainment system.

1. Tap Custom.

System and sound settings

Changing settings

The meanings of the following symbols apply to all system and sound settings.

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Changes are automatically stored when a menu is closed.

,

or

The setting is selected and activated or switched on.

The setting is not selected and is deactivated or switched off.

Open the drop-down list.

,

or

Increase the setting values.

Decrease the setting values.

Gradually back.

Gradually forwards.

Change setting values with the slider control(infinitely variable).

System settings

Due to system updates, some of the system settings listed here may have been omitted or new ones may have been

added.

The following functions, information and setting options may be available in the system settings:

—Offline mode.

—V2X technology.

—Screen.

—Time and date.

—Language.

—Additional keyboard languages.

—Units.

—Voice assistant.

—Wireless charging for mobile devices.

—Wi-Fi

®

.

—Data connection.

—Mobile devices.

—Connect VW Connect.

—Upgrades.

— Reset to default settings.

—System information.

—Copyright.

—Configuration wizard.

Opening system settings

1. Tap

.

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Sound settings

The sound settings may contain information and setting options for equaliser, position, volume and settings.

Opening sound settings

1. Tap

.

Adjusting the volume of external audio sources

If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment

system.

If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If

this is not sufficient, set the input volume to Medium or Loud.

If the sound from the connected external audio source is too loud or distorted, lower the output volume on the

external audio source. If this is not sufficient, set the input volume to Medium or Quiet.

Cleaning the screen

Observe this checklist when cleaning the screen:

✓ The Infotainment system is switched off.

✓ Use a clean, soft cloth that is moistened with water.

Or: use a cleaning cloth available from Volkswagen dealerships.

✓ In the case of stubborn dirt:

✓ Moisten dirt with only a little water and allow to soak in.

✓ Carefully remove dirt with a clean, soft cloth.

NOTICE

The screen can be damaged if it is cleaned with the wrong cleaning agents or when dry.

● Use only gentle pressure.

● Do not use aggressive or solvent-based cleaning products. These cleaners may damage the device and dull the

screen.

NOTICE

If the screen is cleaned with too much moisture, it may no longer be possible to operate the screen or the screen

may switch off.

● Dry the screen then leave the vehicle locked from the outside for at least 2 minutes.

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Infotainment system for Your Volkswagen ID.7 4 Door First Generation (2023-2025)

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