Prerequisites for using the services
In order to be able to use the full scope of the services, the following prerequisites must be met.
✓ The hardware forVW Connect was also ordered for the vehicle and has been installed at the factory.
✓ The vehicle and user are located in the area covered by the services.
✓ Data transmission is possible without restrictions at the location of the user and vehicle.
✓ The mobile telephone is compatible with the app.
✓ The privacy settings in the Infotainment system permit data transmission by the services.
✓ The settings in the mobile telephone permit data transmission by the services.
✓ A personal user account,Volkswagen ID, has been set up (→ Volkswagen ID).
✓ There is a valid contract for use of the services.
✓ A vehicle has been added to the user account (→ Virtual vehicle).
✓ Neither the online connectivity unit nor individual services are deactivated or decommissioned.
✓ Certain technologies that are operated by third parties and provided to Volkswagen AG are available. Volkswagen
AG is not responsible if these technologies are terminated, discontinued or deactivated during the service life of
the vehicle.
WARNING
Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents
and fatal injuries can occur if the driver is distracted.
● Drive with your full attention and with responsibility.
WARNING
If services are used without due care or without supervision, this can lead to persons in or at the vehicle suffering
serious or even fatal injuries. For example, if they are accidentally locked inside the vehicle.
● Always carry out the services carefully and responsibly.
The vehicle added in the user account must first be driven for a few kilometres before individual services can
record, transmit and display correct data.
Do not disclose your login data, your password, or theS-
PIN
to others and keep them safe from access or viewing by other persons.
Change your password at regular
intervals.
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