Ordering services and activating them in the vehicle
Ordering services via myVolkswagen
Observe the information on privacy, right of withdrawal, Terms and Conditions and Terms of
Use.
1. In the myVolkswagen customer area, confirm yourApproval of the Terms and Conditions and Terms of Use.
2. Click on Order free of charge.
3. Wait for email with confirmation.
4. To activate the services in the vehicle, identify yourself as the primary user. To do, this follow the further
instructions.
You can extend contracts that will expire in the near future via theExtend contract function button in the
vehicle overview. If your contract has only just begun or still has a long period to run, this function button will
not be visible.
You receive only basic services as the primary user in the case of pre-owned vehicles whose services have
already expired. The services can then be renewed via the portal and the In-Car Shop.
Ordering services via the app
Observe the information on privacy, right of withdrawal, Terms and Conditions and Terms of
Use.
1. In the app, confirm your Approval of the Terms and Conditions and Terms of Use.
2. Tap Order free of charge.
3. Wait for email with confirmation.
4. To activate the services in the vehicle, identify yourself as the primary user. To do this, follow the further
instructions in the app.
Activating services in the vehicle (becoming the primary user)
A mobile telephone that supports scanning aQR
code
is helpful for activation of the services in the vehicle.
The following steps are necessary for activation:
Prerequisites
✓ You have created a user account (→ Volkswagen ID).
✓ You have added a vehicle to your user account (→ Virtual vehicle).
✓ You have ordered the desired services.
✓ The ignition is switched on.
✓ The Infotainment system is switched on.
✓ The Infotainment system has an active internet connection via the mobile telephone hotspot or the factory-fitted
control unit with an eSIM
card.
Activating services
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