Get Roadside Emergencies Guide for Ford Ecosport SUV 2020

Roadside Emergencies

•

Towing — independent service

ROADSIDE ASSISTANCE

contractors, if not prohibited by state,

local or municipal law, shall tow Ford

eligible vehicles to an authorized dealer

within 35 mi (56 km) of the

VehiclesSoldintheUnitedStates:

Getting Roadside Assistance

disablement location or to the nearest

authorized dealer. If a member

To fully assist you should you have a

vehicle concern, Ford Motor Company

offers a complimentary roadside

assistance program. This program is

separate from the New Vehicle Limited

Warranty.

requests a tow to an authorized dealer

that is more than 35 mi (56 km) from

the disablement location, the member

shall be responsible for any mileage

costs in excess of 35 mi (56 km).

The service is available:

•

Roadside Assistance includes up to

$200 for a towed trailer if the disabled

eligible vehicle requires service at the

nearest authorized dealer. If the towing

vehicle is operational but the trailer is

not, then the trailer does not qualify for

any roadside services.

•

24 hours a day, seven days a week.

For the coverage period listed in the

Quick Reference Guide included in your

Owner's Manual portfolio.

Roadside Assistance covers:

•

A flat tire change with a good spare

(except vehicles supplied with a tire

inflation kit).

VehiclesSoldintheUnitedStates:

Using Roadside Assistance

•

Battery jump start.

Complete the roadside assistance

identification card and place it in your

wallet for quick reference. This card is in

the owner's information portfolio in the

glove compartment.

United States vehicle customers who

require Roadside Assistance, call

1-800-241-3673.

If you need to arrange roadside assistance

for yourself, Ford Motor Company

reimburses a reasonable amount for

towing to the nearest dealership within

35 mi (56 km). To obtain reimbursement

information, United States vehicle

customers call 1-800-241-3673.

Customers need to submit their original

receipts.

Lock-out assistance (key replacement

cost is the customer's responsibility).

•

Fuel delivery — independent service

contractors, if not prohibited by state,

local or municipal law, shall deliver up

to 2 gal (8 L) of gasoline or 5 gal (20 L)

of diesel fuel to a disabled vehicle.

Roadside Assistance limits fuel delivery

service to two no-charge occurrences

within a 12-month period.

Winch out — available within 100 ft

(30 m) of a paved or county

maintained road, no recoveries.

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Roadside Emergencies

Vehicles Sold in Canada: Getting

HAZARD FLASHERS

Roadside Assistance

The hazard flasher switch is on

To fully assist you should you have a

vehicle concern, Ford Motor Company of

Canada, Limited offers a complimentary

roadside assistance program. This

program is eligible within Canada or the

continental United States.

the instrument panel.

Use the hazard flashers if your vehicle is

creating a safety hazard for other road

users.

The service is available 24 hours a day,

Switching the Hazard Flashers On

seven days a week.

or Off

This program is separate from the New

Vehicle Limited Warranty, but the coverage

is concurrent with the powertrain coverage

period of your vehicle. Canadian roadside

coverage and benefits may differ from the

U.S. coverage.

If you require more information, please

refer to the coverage section of your

warranty guide, call us in Canada at

1-800-665-2006, or visit our website at

www.ford.ca.

Press the button to switch the

hazard flashers on.

Press the button again to switch

the hazard flashers off.

Note: All direction indicators flash.

Note: Prolonged use of the hazard flashers

could cause the vehicle battery to run out

of charge.

Note: Depending on applicable laws in the

country your vehicle was built for, if you

heavily brake, the hazard flashers could turn

on.

Vehicles Sold in Canada: Using

Roadside Assistance

Complete the roadside assistance

identification card and place it in your

wallet for quick reference.

In Canada, this card is found in the

Warranty Guide in the glove compartment

of your vehicle.

Hazard Flasher Indicator

Flashes when you switch the

hazard flashers on.

FUEL SHUTOFF

Vehicles Sold in Canada: Roadside

Assistance Program Coverage

The service is available 24 hours a day,

seven days a week.

WARNING: If your vehicle has

been involved in a crash, have the fuel

system checked. Failure to follow this

instruction could result in fire, personal

injury or death.

Canadian roadside coverage and benefits

may differ from the U.S. coverage.

If you require more information, please

refer to the coverage section of your

warranty guide, call us in Canada at

1-800-665-2006, or visit our website at

www.ford.ca.

In the event of a moderate to severe

collision, this vehicle includes a fuel pump

shutoff feature that stops the flow of fuel

to the engine. Not every impact will cause

a shutoff.

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Roadside Emergencies

Should your vehicle shut off after a

JUMPSTARTINGTHEVEHICLE

collision, you may restart your vehicle. For

vehicles equipped with a key system:

1. Switch off the ignition.

2. Switch to start position.

3. Switch off the ignition.

WARNING: Batteries normally

produce explosive gases which can

cause personal injury. Therefore, do not

allow flames, sparks or lighted

4. Switch on the ignition to re-enable the

substances to come near the battery.

When working near the battery, always

shield your face and protect your eyes.

Always provide correct ventilation.

fuel pump.

For vehicles equipped with a push button

start system:

1. Press the START/STOP button to

switch off the ignition.

WARNING: Keep batteries out of

reach of children. Batteries contain

sulfuric acid. Avoid contact with skin,

eyes or clothing. Shield your eyes when

working near the battery to protect

against possible splashing of acid

solution. In case of acid contact with skin

or eyes, flush immediately with water for

a minimum of 15 minutes and get prompt

medical attention. If acid is swallowed,

call a physician immediately.

2. Press the brake pedal and press the

START/STOP button to switch on the

ignition.

3. Remove your foot from the brake pedal

and press the START/STOP button

to switch off the ignition.

4. You can either attempt to start the

engine by pressing the brake pedal and

the START/STOP button, or switch

on the ignition only by pressing the

START/STOP button without

WARNING: Use only adequately

pressing the brake pedal. Both ways

re-enable the fuel system.

sized cables with insulated clamps.

Note: When you try to restart your vehicle

after a fuel shutoff, the vehicle makes sure

that various systems are safe to restart.

Once your vehicle determines that the

systems are safe, then the vehicle will allow

you to restart.

Do not attempt to push-start your

automatic transmission vehicle. Automatic

transmissions do not have push-start

capability. Attempting to push-start a

vehicle with an automatic transmission

may cause transmission damage.

Note: In the event that your vehicle does

not restart after your third attempt, contact

an authorized dealer.

Preparing Your Vehicle

Note: Use only a 12 V supply to start your

vehicle.

Note: Do not disconnect the battery of the

disabled vehicle as this could damage the

vehicle electrical system.

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Roadside Emergencies

1. Park the booster vehicle close to the

hood of the disabled vehicle making

sure the two vehicles do not touch. Set

the parking brake on both vehicles and

stay clear of the engine cooling fan and

other moving parts.

2. Check all battery terminals and remove

any excessive corrosion before you

attach the battery cables. Ensure that

vent caps are tight and level.

3. Turn the heater fan on in both vehicles

to protect from any electrical surges.

Turn all other accessories off.

Connecting the Jumper Cables

WARNING: Do not use fuel lines,

engine valve covers, windshield wiper

arms, the intake manifold, or hood latch

as ground points.

WARNING: Use only adequately

sized cables with insulated clamps.

WARNING: Make sure that the

cables are clear of any moving parts and

fuel delivery system parts.

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the

discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal

of the assisting battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the assisting

battery.

Note: In the illustration, the vehicle on the

bottom is used to designate the assisting

(boosting) battery.

4. Make the final connection of the

negative (-) cable to an exposed metal

part of the stalled vehicle's engine,

away from the battery and the

carburetor or fuel injection system.

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Roadside Emergencies

WARNING: Do not connect the

end of the second cable to the negative

(-) terminal of the battery to be jumped.

A spark may cause an explosion of the

gases that surround the battery.

Ensure that the cables are clear of fan

blades, belts, moving parts of both engines,

or any fuel delivery system parts.

Jump Starting

1. Start the engine of the booster vehicle

and run the engine at moderately

increased speed.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both engines for an

additional three minutes before

disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse

order that they were connected.

1. Remove the jumper cable from the

ground metal surface.

2. Remove the jumper cable on the

negative (-) terminal of the booster

vehicle's battery.

Note: In the illustration, the vehicle on the

bottom is used to designate the assisting

(boosting) battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster

vehicle's battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled

vehicle's battery.

After the disabled vehicle has been started

and the jumper cables removed, allow it

to idle for several minutes so the engine

computer can relearn its idle conditions.

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Roadside Emergencies

POST-CRASH ALERT SYSTEM

The system flashes the turn signal lamps

and sounds the horn (intermittently) in the

event of a serious impact that deploys an

airbag (front, side, side curtain or Safety

Canopy) or the seatbelt pretensioners.

The horn and lamps will turn off when:

•

The hazard control button is pressed

The panic button (if equipped) is

pressed on the remote entry

transmitter

•

Your vehicle runs out of power

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Roadside Emergencies for Your Ford Ecosport SUV 2020

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