Get SYNC? 3 Guide for Ford Ecosport SUV 2020

SYNC™ 3

Getting to Know Your System

GENERAL INFORMATION

The SYNC 3 system allows you to interact

with a variety of features using the

touchscreen and voice commands. By

integrating with your Bluetooth-enabled

phone, the touchscreen provides easy

interaction with audio, multimedia, climate

control, navigation, and your phone's SYNC

AppLink.

WARNING: Driving while

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

Using the Touchscreen

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

To operate the touchscreen, you can

simply touch the item or option that you

want to select. The button highlights when

you select it.

The SYNC 3 layout allows you to quickly

select the feature you wish to use.

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SYNC™ 3

Item

Menu Item

Action and Description

A

Status Bar

This bar displays icons and messages pertaining to current

system activities including climate settings, voice

commands and phone functions such as text messages.

B

C

Home

Clock

This button is available on the main screens. Pressing it

takes you to the home screen view.

This shows the current time. You can set the clock manually

or have it controlled by the vehicle's GPS location. See

Settings (page 355).

D

E

Outside

This displays the current outside temperature.

Temperature

Feature Bar

You can touch any of the buttons on this bar to select a

feature.

The Status Bar

The touchscreen allows you quick access

to all of your comfort, navigation,

communication and entertainment

options. Using the status and feature bar

you can quickly select the feature you want

to use.

Note: Your system is equipped with a

feature that allows you to access and

control audio features for 10 minutes after

you switch the ignition off (and no doors

open).

Additional icons also display in the status

bar depending on market, vehicle options

and current operation. If a feature is not

active, the icon does not display. Certain

icons may move to the left or right

depending on what options are active.

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SYNC™ 3

Callout

Item

Description

A

Microphone Mute This icon displays when your phone's microphone is

muted. A caller cannot hear you.

B

C

Mute

This icon displays when the audio system is muted.

Download

This icon displays when SYNC 3 has received a soft-

ware update. Pressing the icon will show more details

about the new software.

D

E

Wi-Fi

This icon displays when the system is connected to

a Wi-Fi network.

Wi-Fi in Range

This icon displays when an available Wi-Fi network

is within range.

F

Roaming

This icon displays when your cell phone is roaming.

G

Text Message

This icon displays when you receive a text message

on your phone.

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SYNC™ 3

Callout

Item

Description

H

I

911 Assist Off

This icon displays when 911 Assist is set to off and

your phone is connected to SYNC.

Bluetooth Alert

Bluetooth

This icon displays when there is an active Bluetooth

alert.

J

This icon displays to show an active Bluetooth

connection.

Messages may also appear in the status

bar to provide you with notifications. You

can select the message to view the

associated feature.

Feature Bar

Feature Bar Item

Functions

Audio

Allows you to control the media playing in

your vehicle. You can control all audio

features including AM, FM and satellite

radio and media streaming over a Bluetooth

device or through a USB connection.

Phone

Allows you to make calls, receive calls, and

access the phonebook of your connected

device.

Navigation

Allows you to see your vehicle's location on

a virtual road map, get driving directions to

your destination and find points of interest

along your route.

(If equipped)

Apps

Connect and control SYNC 3 compatible

apps running on your iPhone or Android

device. Also, access built-in additional

features such as SiriusXM Traffic and Travel

Link (if equipped).

Settings

You can customize your system with

various settings for the touchscreen display,

feature preferences, and how you want to

interact with your vehicle.

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SYNC™ 3

Cleaning the Touchscreen

SEEK NEXT:

•

While in radio mode, press to seek

between memory presets or press and

hold to fast seek.

You can remove fingerprints with a dry,

clean, soft cloth.

If dirt or fingerprints are still on the screen,

apply a small amount of alcohol to the

cloth and try to clean it again.

•

While in USB, Bluetooth Audio or CD

mode, press to seek between songs or

press and hold to fast seek.

Note: Do not use detergent or any type of

SEEK PREVIOUS:

solvent to clean the touchscreen.

•

While in radio mode, press to seek

between memory presets or press and

hold to fast seek.

Note: Do not pour or spray alcohol onto the

touchscreen.

•

While in USB, Bluetooth Audio or CD

mode, press to seek between songs or

press and hold to fast seek.

Using Voice Recognition

Using voice commands allows you to keep

your hands on the wheel and eyes on the

road. The system provides feedback

through audible tones, prompts, questions

and spoken confirmations depending on

the situation and the chosen level of

interaction (voice settings).

The system also asks short questions

(confirmation prompts) when it is not sure

of your request or when there are multiple

possible responses to your request.

When using voice commands, words and

icons may appear in the status bar

indicating the status of the voice command

session. See Using Voice Recognition

(page 327).

PHONE ACCEPT: Press to answer a call

or switch between calls.

PHONE REJECT: Press to end a call or

reject an incoming call.

Note: On some models, SEEK NEXT may

be combined with PHONE REJECT and

SEEK PREVIOUS may be combined with

PHONE ACCEPT.

See Steering Wheel (page 71).

Using Your Bezel Controls

Depending on your vehicle and option

package, you may also have these controls

on your instrument panel:

Using the Steering Wheel Controls

•

Power or VOL: Press to switch the

audio system on and off, or turn to

adjust the volume.

Depending on your vehicle and option

package, you can use different controls on

your steering wheel to interact with the

touchscreen system in different ways.

•

Sound Settings: Press to access the

audio settings.

Seek: Press to seek through radio

VOL: Control the volume of audio output.

stations or audio tracks.

Voice: Press to start a voice session. Press

again to stop the voice prompt and

immediately begin speaking. Press and

hold to end a voice session.

Play or Pause: Press to either play or

pause a track.

Tune: Turn to manually tune radio

stations.

Display: Press to switch the display on

or off.

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SYNC™ 3

•

Do not leave playing devices in your

Safety Information

vehicle during extreme conditions as it

could cause them damage. See your

device's user guide for further

information.

WARNING: Driving while

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

•

For your safety, some SYNC 3 functions

are speed-dependent. Their use is

limited to when your vehicle is traveling

at speeds under 3 mph (5 km/h). Make

sure that you review your device's

manual before using it with SYNC 3.

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Speed-restricted Features

Some features of this system may be too

difficult to use while your vehicle is moving

so they are restricted from use unless your

vehicle is stationary.

•

Screens crowded with information,

such as Point of Interest reviews and

ratings, SiriusXM Traffic and Travel Link

sports scores, movie times or ski

conditions.

•

Do not attempt to service or repair the

system. Have an authorized dealer

check your vehicle.

Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Place cords and cables

out of the way, so they do not interfere

with the operation of pedals, seats,

compartments or safe driving abilities.

•

Any action that requires you to use a

keyboard is restricted, such as entering

a navigation destination or editing

information.

All lists are limited so the user can view

fewer entries (such as phone contacts

or recent phone call entries).

See the following table for more specific

examples.

Restricted features

Pairing a Bluetooth phone.

Cellular Phone

Browsing of list entries is limited for phone contacts and

recent phone calls.

System Functionality

Editing the keypad code.

Enabling Valet Mode.

Editing settings while the rear view camera or active park

assist are active (If equipped).

Wi-Fi

Editing Wi-Fi settings.

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SYNC™ 3

Restricted features

Editing the list of wireless networks.

Connecting to a new Wi-Fi network.

Viewing received text messages.

Using the keyboard to enter a destination.

Text Messages

Navigation

Adding or editing Navigation Favorites entries or Avoid

Areas.

•

FCC: LHJ-FANW

IC: 2807E-FANW

Creating an Owner Account

Why do I need an owner account?

Updating Your System

You can choose to download the update

onto a USB drive or use Wi-Fi to deliver

automatic updates.

•

Essential for keeping up with the latest

software and connected features.

Access to customer support for any

questions you may have.

Maintain account permissions.

USB Updates

To use the USB update you need to log

into your owner account and visit the SYNC

software update page.

Visit the website to sign up and register.

Website

Website

FordPass™ Connect(If Equipped)

With a FordPass-equipped vehicle, you can

use FordPass to track your vehicle’s

location and remotely access vehicle

features such as start, lock and unlock and

vehicle status including fuel level and

approximate mileage. You can also

schedule specific times to remotely start

your vehicle so it is ready to hit the road as

soon as you are. FordPass is an optional

feature on select vehicles. FordPass is

available through a free download via the

Apple App Store® or Google Play™.

Message and data rates may apply.

Services may be limited by mobile phone

network coverage area.

The website notifies you if an update is

available. You can then select to download

the update.

You will need an empty USB drive. Please

check the website for minimum

requirements. Once you have inserted the

USB drive into your computer, choose to

start the download. Follow the instructions

provided to download the files to the USB

drive.

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SYNC™ 3

To install the update in your vehicle,

You must also give the system permission

to update automatically. Upon vehicle

delivery, the System asks you if you would

like to use the automatic update feature.

If you agree to automatic updates, you can

press OK to confirm. If this selection does

not appear upon vehicle delivery you can

access it through the General Settings.

See Settings (page 355). You can also

perform a master reset. See SYNC™ 3

Troubleshooting (page 357).

remove anything that is plugged in the USB

ports on the media hub and plug in the

USB drive containing the update. When

the USB drive is plugged in, the installation

should begin immediately. After a

successful installation, the update is

available the next time the vehicle is

started.

The installation of most files occurs in the

background, and does not interrupt your

use of the system. Navigation updates

cannot be installed in the background,

because the files are too large.

If you would like to switch this feature

on later, select:

Menu Item

Please refer to the website for any further

actions.

Settings

Updating Over Wi-Fi

To update your System over Wi-Fi your

vehicle must be within the range of a Wi-Fi

access point. Data rates may apply.

Automatic

System

From this menu, you can

enable automatic updates.

If you have not done so

already, the system

Updates

prompts you to set up a

Wi-Fi connection when you

enable this feature.

To enable automatic updates using

Wi-Fi, select:

Menu Item

When Wi-Fi and automatic updates are

enabled, your system checks for software

updates periodically. If a new version is

available, it downloads at that time.

Software downloads can take place for up

to 30 minutes after you have switched your

vehicle off. The updates do not interrupt

the normal use of your SYNC 3 system. If

a download does not complete for any

reason, the download continues where it

left off at the next Wi-Fi connected

Settings

Wi-fi & Hotspot

System Wi-Fi

Available

Wi-Fi

You can then select your

Wi-Fi network. You may

have to enter the security

code if the network is

secured. The system

Networks

opportunity. Upon activation of an update,

a banner displays on the touchscreen

indicating the system update. Select the

icon to see more detail. This icon displays

for two ignition cycles.

confirms when it has

connected to the network.

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SYNC™ 3

The cellular profile, media device index,

To switch this feature off:

Menu Item

and diagnostic log remain in your vehicle

unless you delete them and are generally

accessible only in your vehicle when the

cellular phone or media player is

connected.

Settings

Automatic

System

In this menu selection, you

If you sell or transfer your vehicle, we

recommend you perform a Master Reset

to erase all stored information. You can

find more information about the Master

Reset in General Settings. See Settings

(page 355). System data cannot be

accessed without special equipment and

access to your vehicle's SYNC 3 module.

Ford Motor Company and Ford of Canada

do not access the system data for any

purpose other than as described absent

consent, a court order, or where required

by law enforcement, other government

authorities, or other third parties acting

with lawful authority. Other parties may

seek to access the information

can change the selection

for automatic updates to

OFF.

Updates

Support

The SYNC support team is available to

help you with any questions you are not

able to answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

Sunday, 10:30am-7:30pm EST.

United States: 1-800-392-3673.

Canada: 1-800-565-3673.

Times are subject to change due to

independently of Ford Motor Company and

Ford of Canada.

holidays.

Privacy Information

USING VOICE RECOGNITION

When you connect a cellular phone to

SYNC 3, the system creates a profile within

your vehicle that links to that cellular

phone. This profile helps in offering you

more cellular features and operating more

efficiently. Among other things, this profile

may contain data about your cellular

phone book, text messages (read and

unread), and call history, including history

of calls when your cell phone was not

connected to the system. In addition, if you

connect a media device, the system

The SYNC 3 system allows you to use voice

commands, to control features like audio

and phone. By using voice commands, you

can keep your hands on the wheel and your

eyes on the road.

You can access each feature controlled by

SYNC 3 through a variety of commands.

To activate the SYNC 3 voice

commands push the voice

button on the steering wheel and

wait for the prompt.

creates and retains an index of supported

media content. The system also records a

short diagnostic log of approximately 10

minutes of all recent system activity. The

log profile and other system data may be

used to improve the system and help

diagnose any problems that may occur.

___ is a dynamic listing, meaning that it can

be the name of anything, such as artist, the

name of contact or number. The context

and the description of the command tell

you what to say for this dynamic option.

There are some commands that work for

every feature, these commands are:

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SYNC™ 3

Voice Command

Main Menu

Action and Description

Brings you to the main menu.

Go back

Returns you to the previous screen.

Ends the voice session.

Cancel

List of Commands

Gives you a list of possible voice commands.

___ List of Commands You can name any feature and the system gives a list of

commands available for the feature. For example, you could

say:

Phone List of Commands

Navigation List of Commands

Help

You can use this command to view the next page of options on

any screen where multiple pages of choices are given.

You can use this command to view the previous page of options

on any screen where multiple pages of choices are given.

Gives you available commands you can use on the current

screen.

Audio Voice Commands

Included here are some of the most

popular commands for each SYNC 3

feature.

___ is a dynamic listing, meaning that for

audio voice commands it can be the name

of a Sirius channel or a channel number, a

radio frequency number, or the name of a

artist, album, song or a genre.

To control the media features, press the voice button and when prompted, say:

Voice command

Description

Sirius Channel ___

*

You can say the Sirius channel name or number

such as "Sirius channel 16".

You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".

AM ___

Allows you to tune to a specific FM or AM

frequency such as "88.7 FM" or "1580 AM".

FM ___

FM ___ HD ___

*

Allows you to tune to a specific HD frequency

such as “88.7 FM HD 1”.

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SYNC™ 3

Voice command

Bluetooth Audio

Description

Allows you to listen to music on your Bluetooth-

connected device.

USB

Allows you to listen to music on your USB

connected device.

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

Play Song ___

For USB audio only, you can say the name of an

artist, album, song or a genre to listen to that

selection. Your system must finish indexing

before this option is available. For example, you

could say "Play artist, The Beatles" or "Play song,

Penny Lane".

Play Audiobook ___

Browse ___

For USB audio only, you can say the name of an

artist, album, or a genre to browse by that selec-

tion. Your system must finish indexing before this

option is available. For example you can say

"Browse The Beatles" or "Browse folk".

* This option may not be available in all markets or may require a subscription.

Phone Voice Commands

Pairing a Phone

You can use voice commands to connect

your Bluetooth-enabled phone to the

system.

To pair your phone, press the voice button and when prompted, say:

Voice command

Description

Pair Phone

Follow the on-screen instructions to complete the pairing

process. See Settings (page 355).

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SYNC™ 3

Making Calls

___ is a dynamic listing, meaning that for

phone voice commands it can be the name

of the contact you wish to call or the digits

you want to dial.

Press the voice button and say a command similar to the following:

Voice command

Description

Call ___

Allows you to call a specific contact from your phonebook

such as "Call Jenny".

Call ___ at ___

Dial ___

Allows you to call a specific contact from your phonebook

at a specific location such as "Call Jenny at Home".

Allows you to dial a specific number such as “Dial 867-5309”.

Please make sure that you are saying the

contact name exactly as it appears in your

contact list.

Once you have provided the digits of the phone number, you can say the following

commands:

Voice Command

Description

<0-9>

If the full number was not entered with the first command, you

can continue saying the number.

Dial

Tells SYNC 3 to make the phone call.

Delete

Clear

Tells SYNC 3 to erase the last block of digits stated.

Tells SYNC 3 to erase the entire number.

Text Message Voice Commands

To access text message options, press the voice button and say:

Voice command

Description

Listen to Message

Listen to text message ___

Reply to Message

You can say the number of the message you

would like to hear.

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SYNC™ 3

commands to set a destination or find a

Navigation Voice Commands(If

point of interest.

Equipped)

___ is a dynamic listing, meaning that for

navigation voice commands it can be a POI

category or an address.

Setting a Destination

You can use any of the following

You can find an address, a point of interest (POI), or search for points of interest

by category:

Voice command

Find an Address

Find a ___

Description

Allows you to enter the address search functionality.

State the name of the POI category you would like to search for

such as "Find restaurants".

Find POI

Allows you to enter the POI search functionality.

Find Intersection

Allows you to enter the intersection search functionality.

Destination Nearest State the name of the POI category you would like to search for

___ nearby such as "Destination nearest restaurants".

Destination Previous Allows you to see a list of your previous destinations.

Destination

Destination Home

Allows you to route to your home address.

In addition, you can say these commands when a route is active:

Voice command

Cancel Route

Detour

Description

Cancels the current route.

Allows you to select an alternate route.

Repeats the last guidance prompt.

Shows the current route.

Repeat Instruction

Show Route

Where Am I

Zoom in

Provides current location.

Allows you to zoom in on the map.

Allows you to zoom out from the map.

Zoom out

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SYNC™ 3

Mobile App Voice Commands (If Equipped)

The following voice commands are always available:

Voice command

Description

Mobile Apps

SYNC 3 will prompt you to say the name of an app to start it on

SYNC 3.

List Mobile Apps

Find Mobile Apps

SYNC 3 will list all of the currently available Mobile Apps.

SYNC 3 will search and connect to compatible app(s) running on

your mobile device.

There are also voice commands that you can use when app(s) are connected to

SYNC 3:

Voice command

Description

Say the name of an At any time, you can say the name of a mobile app to start the

app mobile app on SYNC 3.

Say the name of an SYNC 3 will list the available voice commands for the specified

app, followed by

help

app if the app is running on SYNC 3.

SiriusXM Traffic and Travel Link

Voice Commands(If Equipped)

SiriusXM Traffic and Travel Link may not

be available in all markets. Activation and

a subscription are required.

You can say the following commands to access SiriusXM Traffic and Travel Link:

Voice command

Description

Show Traffic

Displays a list of traffic incidents.

Show Weather Map Displays the current weather map.

Show Fuel Prices

Displays a list of fuel prices.

Show 5 Day Fore-

cast

Displays the 5 day weather forecast.

Help

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SYNC™ 3

Voice Settings Commands

You can say the following commands to access the voice settings:

Voice command

Description

Voice Settings

Allows you to enter the voice settings functionality.

Sets standard prompting with longer prompts.

Interaction Mode

Standard

Interaction Mode

Advanced

Sets advanced prompting with shorter prompts.

Phone Confirmation On Allows the system to confirm before making a phone call.

Phone Confirmation Off The system does not confirm before placing a call.

Voice Command Lists On The system displays a short list of available commands.

Voice Command Lists Off The system does not display the list of commands.

To disable this automatic fan speed

You can use the volume control to adjust

reduction feature during voice sessions,

the volume of the system voice prompts.

press and hold the climate control AC and

While prompt is active, adjust the volume

Recirculated air buttons simultaneously,

control up or down to your desired setting.

Note: Depending on the current climate

control settings, the fan speed may

release and then increase fan speed within

2 seconds. To re-enable this feature, repeat

the above sequence.

automatically go down while issuing voice

commands or while making and receiving

phone calls via SYNC to reduce the amount

of background noise in the vehicle. The fan

speed will automatically return to normal

operation once the voice session ends. Fan

speed can also be adjusted normally during

a voice session, simply press fan buttons (or

turn fan knob) to increase or decrease fan

speed to desired setting.

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SYNC™ 3

ENTERTAINMENT

You can access these options using the

touchscreen or voice commands.

Message

Message and description

Sources

A

B

C

Sources

Press this button to select the source of

Direct Tune

media you want to listen to.

Browse¹

D

Presets

¹If equipped.

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SYNC™ 3

Menu item

AM

FM

USB

The name of the USB that is plugged in displays here.

Bluetooth Stereo

Apps If you have SYNC 3 compatible apps on your connected smart phone, they

display here as individual source selections.

Once you have entered the station's

call numbers, you can select:

AM/FM Radio

Tuning a Station

Menu item

Action and descrip-

tion

You can use the tune or seek controls on

the radio bezel to select a station.

Enter

Press to begin

playing the station

you have entered.

To tune a station using the

touchscreen, select:

Cancel

Press to exit

Menu item

without changing

the station.

Direct Tune

Presets

A pop up appears, allowing you to type in

the frequency of a station. You can only

enter a valid station for the source you are

currently listening to.

To set a new preset, tune to the station

and then press and hold one of the

memory preset buttons. The audio mutes

briefly while the system saves the station

and then returns.

You can press the backspace button to

delete the previously entered number.

There are two preset banks available for

AM and three banks for FM. To access

additional presets, tap the preset button.

The indicator on the preset button shows

which bank of presets you are currently

viewing.

SiriusXM® Satellite Radio (If

Activated)

Note: This feature may not be available in

all markets and requires an active

subscription.

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SYNC™ 3

For more information on extended

subscription terms (a service fee is

required), the online media player and a

list of SiriusXM satellite radio channels,

and other features, please visit

www.siriusxm.com in the United States,

www.siriusxm.ca in Canada, or call

SiriusXM at 1-888-539-7474.

SiriusXM satellite radio is a

Note: SiriusXM reserves the unrestricted

right to change, rearrange, add or delete

programming. This includes canceling,

moving or adding particular channels, and

its prices, at any time, with or without notice

to you. Ford Motor Company shall not be

responsible for any such programming

changes.

subscription-based satellite radio service

that broadcasts a variety of music, sports,

news, weather, traffic and entertainment

programming. Your factory-installed

SiriusXM satellite radio system includes

hardware and a limited subscription term

that begins on the date of sale or lease of

your vehicle. See an authorized dealer for

availability.

Note: This receiver includes the eCos

real-time operating system. eCos is

published under the eCos License.

The following buttons are available for SiriusXM:

Menu item Action and description

Browse

Direct Tune

Touch this button to see a list of available stations.

A pop-up appears, allowing you to type in the call numbers of

a station.

Once you enter the stations call numbers, you can select:

Enter

The system tunes to the station you select.

Cancel

You exit the pop-up and the current station

continues to play.

You can press the backspace button to delete the previous

number.

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Menu item

Replay

Action and description

Replay audio on the current channel. You can replay approx-

imately 45 minutes of audio as long as you remain tuned to

the current station. Changing stations erases the previous

audio.

Live

When you are in replay mode, you are not

able to select a different preset until you

return to live audio. Pressing this button

returns you to the live broadcast.

ALERT

Save the current song, artist, or team as a favorite. The system

alerts you when it plays again on any channel.

Selecting this button allows you to enable and edit alerts. See

Settings (page 355).

There are three preset banks available for

SiriusXM. To access additional presets, tap

the preset button. The indicator on the

Memory Presets

To set a preset, tune to the station then

press and hold one of the memory preset

buttons. The audio mutes briefly while the

system saves the station and returns once

the station is stored.

preset button shows which bank of presets

you are currently viewing.

Satellite Radio Electronic Serial

Number (ESN)

You need your ESN to activate, modify or

track your satellite radio account. See

Settings (page 355).

SiriusXM Satellite Radio Reception Factors and Troubleshooting

Potential reception issues

Antenna obstructions

Terrain

For optimal reception performance, keep the antenna clear

of snow and ice build-up and keep luggage and other

materials as far away from the antenna as possible.

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and thunder-

storms can interfere with your reception.

Station overload

When you pass a ground-based broadcast-repeating tower,

a stronger signal may overtake a weaker one and the audio

system may mute.

Satellite radio signal

interference

Your display may show ACQUIRING... to indicate the interfer-

ence and the audio system may mute.

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Troubleshooting tips

Cause

Message

Action

Acquiring Signal

Radio requires more than two No action required. This

seconds to produce audio for message should disappear

the selected channel.

shortly.

Satellite antenna fault There is an internal module or If this message does not clear

system failure present.

shortly, or with an ignition key

cycle, your receiver may have

a fault. See an authorized

dealer for service.

SIRIUS system failure

Invalid Channel

The channel is no longer avail- Tune to another channel or

able.

choose another preset.

Unsubscribed Channel Your subscription does not

include this channel.

Contact SiriusXM at 1-888-

539-7474 to subscribe to the

channel, or tune to another

channel.

Satellite acquiring

The signal is lost from the Siri- The signal is blocked. When

usXM satellite or SiriusXM you move into an open area,

tower to your vehicle antenna. the signal should return.

signal…

Updating…

Update of channel program-

ming in progress.

No action required. The

process may take up to three

minutes.

Questions? Call 1-

888-539-7474

Your satellite service is no

longer available.

Contact SiriusXM at 1-888-

539-7474 to resolve subscrip-

tion issues.

None found. Check

channel guide.

All the channels in the selected Use the channel guide to turn

category are either skipped or off the Lock or Skip function on

locked.

that station.

SIRIUS Subscription

updated

SiriusXM has updated the

channels available for your

vehicle.

No action required.

To activate HD radio, please see the Radio

Settings in the Settings Chapter. See

Settings (page 355).

HD Radio™ Information (If

Available)

Note: This feature may not be available in

all markets.

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HD Radio technology is the digital

The HD logo is grey when acquiring a digital

station, and then changes to orange when

digital audio is playing. When this logo is

available, you may also see Title and Artist

fields on-screen.

The multicast indicator appears in FM

mode (only) if the current station is

broadcasting multiple digital broadcasts.

The highlighted numbers signify available

digital channels where new or different

content is available. HD1 signifies the main

programming status and is available in

analog and digital broadcasts. Other

multicast stations (HD2 through HD7) are

only available digitally.

evolution of analog AM/FM radio. Your

system has a special receiver that allows

it to receive digital broadcasts (where

available) in addition to the analog

broadcasts, it already receives. Digital

broadcasts provide a better sound quality

than analog broadcasts with free,

crystal-clear audio and no static or

distortion. For more information, and a

guide to available stations and

programming, please visit:

Website

www.hdradio.com

Note: There is also an additional feature

for stations that have more than 1 HD

multicast (For example, HD1 or HD2). The

HD logo and Radio text appears as a button.

Pressing this button allows you cycle

through all of the HD stations on that

specific frequency. For example, if you are

on 101.1 and it has HD1, HD2, HD3, pressing

the button repeatedly causes the radio to

cycle through the HD stations in a cyclic

increasing order.

When HD Radio is on and you tune to a

station broadcasting HD Radio technology,

you may notice the following indicators on

your screen:

When HD Radio broadcasts are active, you can access the following functions:

Message

Action and description

Presets

Allows you to save an active channel as a memory preset.

Touch and hold a memory preset slot until the sound returns.

There is a brief mute while the radio saves the station. Sound

returns when the channel saves. When switching to an HD2

or HD3 memory preset, the sound mutes before the digital

audio plays, because the system has to reacquire the digital

signal.

Note: As with any station you save, you cannot access the saved station if your vehicle is

outside the station’s reception area.

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HD Radio Reception and Station Troubleshooting

Potential reception issues

Reception area

If you are listening to a multicast station and you are on the

fringe of the reception area, the station may mute due to

weak signal strength.

If you are listening to HD1, the system changes back to the

analog broadcast until the digital broadcast is available again.

However, if you are listening to any of the possible HD2-HD7

multicast channels, the station mutes and stays muted unless

it is able to connect to the digital signal again.

Station blending

When the system first receives a station (aside from HD2-

HD7 multicast stations), it first plays the station in the analog

version. Once the receiver verifies the station is an HD Radio

station, it shifts to the digital version. Depending on the station

quality, you may hear a slight sound change when the station

changes from analog to digital. Blending is the shift from

analog to digital sound or digital back to analog sound.

In order to provide the best possible

experience, use the contact form to report

any station issues found while listening to

a station broadcasting with HD Radio

technology. Independent entities own and

operate each station. These stations are

responsible for ensuring all audio streams

and data fields are accurate.

Potential station issues

Cause

Issues

Action

Echo, stutter, skip or

repeat in audio.

This is poor time alignment by No action required. This is a

the radio broadcaster.

broadcast issue.

Increase or decrease in

audio volume.

Sound fading or

The radio is shifting between

analog and digital audio.

No action required. The recep-

tion issue may clear up as you

continue to drive.

blending in and out.

There is an audio mute The digital multicast is not

delay when selecting available until the HD Radio

HD2 or HD3, multicast broadcast is decoded. Once

preset or Direct Tune. decoded, the audio is available.

No action required. This is

normal behavior. Wait until the

audio is available.

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Potential station issues

Cause

Issues

Action

Cannot access HD2 or The previously stored multicast No action required. The station

HD3 multicast channel preset or direct tune is not

is not available in your current

when recalling a preset available in your current recep- location.

or from a direct tune. tion area.

Fill out the station issue form.¹

Text information does Data service issue by the radio

not match currently

playing audio.

broadcaster.

There is no text

Data service issue by the radio Fill out the station issue form.

1

information shown for broadcaster.

currently selected

frequency.

1

You can find the form here:

Website

http://hdradio.com/stations/feedback

Bluetooth Stereo or USB

HD Radio Technology manufactured under

license from DTS Inc. and foreign patents.

HD Radio and the HD and HD Radio logos

are proprietary trademarks of DTS Inc. Ford

Motor Company and DTS Inc. are not

responsible for the content sent using HD

Radio technology. Content may be

Bluetooth Stereo and USB allow you to

access media that you store on your

Bluetooth device or USB device such as

music, audio books or podcasts.

changed, added or deleted at any time at

the station owner's discretion.

The following buttons are available for Bluetooth and USB:

Button

Function

Repeat

Pressing the repeat button toggles the repeat setting through

three modes: repeat off (button not highlighted), repeat all

(button highlighted) and repeat track (button highlighted with

a small number one).

Shuffle

Play the tracks in random order.

To get more information about the

You can use the forward, reverse, pause or

play buttons to control the audio playback.

currently playing track, press the cover art

or Info button.

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For some devices, SYNC 3 is able to

backward within a track.

provide 30-second skip buttons when you

listen to audio books or podcasts. These

buttons allow you to skip forward or

While playing audio from a USB device you

can look for certain music by selecting the

following:

Button

Function

Browse

If available, displays the list of tracks in the

Now Playing playlist.

New Search

This option, which is available under

browse, allows you to play all tracks or to

filter the available media into one of the

below categories.

Play All

Playlists

Artist

Albums

Songs

Genres

Podcasts

Audio Books

Composers

A-Z Jump

This button allows you to choose a specific

letter to view within the category you are

browsing.

Explore Device

If available, this allows you to browse the

folders and files on your USB device.

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SYNC 3 is also able to organize the media

USB Port

from your USB device by metadata tags.

Metadata tags, which are descriptive

software identifiers embedded in the

media files, provide information about the

file.

If your indexed media files contain no

information embedded in these metadata

tags, SYNC 3 may classify the empty

metadata tags as unknown.

SYNC 3 is capable of indexing up to

50,000 songs per USB device, for up to 10

devices.

The USB port is in the center console or

behind a small access door in the

instrument panel.

This feature allows you to plug in USB

media devices, memory sticks, flash drives

or thumb drives, and charge devices if they

support this feature.

PHONE

WARNING: Driving while

Select this option to play audio from your

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

USB device.

Apps

The system supports the use of certain

audio apps such as iHeartRadio through a

USB or bluetooth-enabled device.

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Each app gives you different on-screen

options depending on the app's content.

SupportedMediaPlayers,Formats

and Metadata Information

The system is capable of hosting nearly

any digital media player, including iPod,

iPhone, and most USB drives.

Hands-free calling is one of the main

features of the system. Once you pair your

cell phone, you can access many options

using the touchscreen or voice commands.

While the system supports a variety of

features, many are dependent on your cell

phone’s functionality.

Supported audio formats include MP3,

WMA, WAV, AAC, and FLAC.

Supported audio file extensions include

MP3, WMA, WAV, M4A, M4B, AAC, and

FLAC.

Supported USB file systems include: FAT,

exFAT, and NTFS.

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1. Follow the on-screen instructions.

Pairing Your Cell Phone for the

First Time

2. Select your phone's name when it

appears on the touchscreen.

Pair your Bluetooth-enabled phone with

the system before using the functions in

hands-free mode.

Switch on Bluetooth on your device to

begin pairing. See your phone’s manual if

necessary.

3. Confirm that the six-digit number

appearing on your phone matches the

six-digit number on the touchscreen.

4. The touchscreen indicates when the

pairing is successful.

5. Your phone may prompt you to give

the system permission to access

information. To check your phone’s

compatibility, see your phone’s manual

or visit the website.

To add a phone, select:

Menu Item

Add a Bluetooth Device

At a minimum, most cell phones with

Bluetooth wireless technology support the

following functions:

1. Follow the on-screen instructions.

2. A prompt alerts you to search for the

system on your phone.

•

Answering an incoming call.

Ending a call.

Dialing a number.

Call waiting notification.

Caller identification.

3. Select your vehicle's make and model

as it displays on your phone.

4. Confirm that the six-digit number

appearing on your phone matches the

six-digit number on the touchscreen.

Other features, such as text messaging

using Bluetooth and automatic phonebook

download, are phone-dependent features.

5. The touchscreen indicates when the

pairing is successful.

6. Your phone may prompt you to give

the system permission to access

information. To check your phone’s

compatibility, see your phone’s manual

or visit the website.

Phone Menu

This menu becomes available after pairing

a phone.

Alternatively, to add a phone, select:

Menu Item

Add a Bluetooth Device

Then select:

Discover Other Bluetooth Devices

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Item

Menu Item

Action and Description

A

Recent

Displays your recent calls.

Call List

You can place a call by selecting an entry from this list.

You can also sort the calls by selecting the drop down

menu at the top of the screen. You can choose:

All

Incoming

Outgoing

Missed

B

C

Contacts

You can search for a contact or choose a contact from

the list.

Phone

Displays the name of your phone and takes you to the

phone settings options.

Settings

From this menu, you can pair subsequent devices, set ring

tones and alerts.

D

Change

Device

Gives you access to the list of paired or connected

Bluetooth devices allowing you to change or select a

device.

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Item

Menu Item

Action and Description

E

F

Text

Displays all recent text messages.

Messages

Phone

Use this keypad to dial in a phone number.

Use the backspace button to delete numbers.

Keypad

Call

Press this button to begin a

call.

G

Do Not

Disturb

Touch this button to reject all incoming calls automatic-

ally. Text message notifications do not display on the

screen. All ringtones and alerts are set to silent.

Users with phones having voice services

may see a button to access the feature.

For example, iPhone users see a Siri button.

A press and hold of the voice button on the

steering wheel also accesses this feature.

To call a number in your contacts,

select:

Menu Item

Action and Description

Contacts

You can search for a

contact or choose a

contact from the list.

Making Calls

There are many ways to make calls from

the SYNC 3 system, including using voice

commands. See Using Voice

To call a number from your recent calls,

select:

Recognition (page 327). You can use the

touchscreen to place calls as well.

Menu Item

Action and Description

Recent Call You can then select an

List

entry that you want to call.

The system begins the call.

To call a number that is not stored in

your phone, select:

Menu Item

Action and Description

Phone

Select the digits of the

number you wish to call.

Keypad

Call

The system begins the call.

Pressing the backspace button deletes the

last digit you typed.

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•

Signal Strength.

Battery.

Receiving Calls

During an incoming call, an audible tone

sounds. Caller information appears in the

display if it is available.

You can select any of the following during

an active phone call:

To accept the call, select:

Menu Item

Item

End Call

Immediately end a

phone call. You can

also press the

Accept

Note: You can also accept the call by

pressing the phone button on the steering

wheel.

button on the

steering wheel.

Keypad

Mute

Press this to access

the phone keypad.

To reject the call, select:

Menu Item

You can switch the

microphone off so

the caller does not

hear you.

Reject

Note: You can also reject the call by

pressing the phone button on the steering

wheel.

Privacy

Transfer the call to

the cell phone or

back to SYNC 3.

Ignore the call by doing nothing. SYNC 3

logs it as a missed call.

Text Messaging

Note: Downloading and sending text

messages using Bluetooth are cell

phone-dependent features.

Note: Certain features in text messaging

are speed-dependent and not available

when your vehicle is traveling at speeds over

3 mph (5 km/h).

During a Phone Call

During a phone call, the contacts name

and number display on the screen along

with the call duration.

The phone status items are also visible:

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Receiving a Text Message

When a new message arrives, an audible tone sounds and the screen displays a

pop-up with the sender name and ID, if supported by your cell phone. You can

select:

Menu Item

Action and Description

Have SYNC 3 read the message to you.

View the text on the touchscreen.

To call the sender.

Hear It

View

Call

Reply

You can select from 15 preset messages. Press the message

that you would like to use and confirm to send the message.

SYNC 3 confirms when the message is sent successfully.

Close

To exit the screen.

3. Follow the prompts that appear on

Smartphone Connectivity(IfEquipped)

your phone to allow access to Apple

CarPlay.

SYNC 3 allows you to use Apple CarPlay

After completing the setup, your phone

connects to CarPlay automatically when

plugged into a USB port.

and Android Auto to access your phone.

When you use Apple CarPlay or Android

Auto, you can:

To disable this feature from the

Settings screen, select:

•

Make calls.

Send and receive messages.

Listen to music.

Menu Item

Use your phone's voice assistant.

Apple CarPlay Preferences

Apple CarPlay and Android Auto disable

Your device is listed if SYNC detects

Apple CarPlay. Select the name of your

device and select:

some SYNC 3 features.

Most Apple CarPlay and Android Auto

features use mobile data.

Disable

Apple CarPlay

To return to SYNC 3, go to the Apple

CarPlay home screen and select the SYNC

app.

Apple CarPlay requires an iPhone 5 or

newer with iOS 7.1 or newer. Updating to

the latest iOS version is recommended.

Note: Contact Apple for Apple CarPlay

1. Plug your phone into a USB port. See

support.

Entertainment (page 334).

2. Follow the prompts on the

Android Auto

touchscreen.

Android Auto is compatible with most

devices with Android 5.0 or newer.

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1. Download the Android Auto app to

Note: Contact Google for Android Auto

your device from Google Play to

prepare your device (this may require

mobile data usage).

support.

NAVIGATION

Note: The Android Auto App may not be

available within your current market.

Note: For more information, refer to the

regional Ford website.

2. Plug your device into a USB port. See

USB Port (page 301).

Select the navigation option on

the feature bar.

3. Follow the prompt on the touchscreen.

4. Follow the prompts that appear on

your device.

Note: You may be prompted to update

additional apps on your device (this may

require mobile data usage).

To disable this feature from the

Settings screen, select:

Menu Item

Android Auto Preferences

Your device is listed if SYNC detects

Android Auto. Select the name of your

device and select:

A

B

C

D

E

Map view menu.

Zoom in.

Zoom out.

Route guidance menu.

Destination entry menu.

Disable

Note: You may need to slide your Settings

screen to the left to select Apple CarPlay

Preferences or Android Auto Preferences.

To return to SYNC 3, select the

speedometer icon in the Android Auto

menu bar at the bottom of the

touchscreen, and then touch the option to

return to SYNC.

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Setting a Destination

Destination Entry Menu

Item

Search

Description

Enter a destination address.

Previous Destinations

Home

Display and select from a list of previous destinations.

Set your saved home address as your destination

Set your saved place of work as your destination.

Display and select from a list of favorite destinations.

Work

Favorites

You can search by entering all or part of

Setting a Destination Using the Text

Entry Screen

the destination, such as the Address, POI

Category or Name, Intersection, City,

Latitude/Longitude, etc. Tips: If you do

not specify a location, the system will

use the current vehicle location. You can

specify a location by address, city, state

or zip code. For additional search support,

please visit: support.ford.com.

Note: Press the button in the top right-hand

corner of the main map to display estimated

time of arrival, remaining travel time or

distance to destination.

A

B

C

Text entry field.

Information icon.

Automatic suggestions based on

the text you enter.

D

E

F

Extended keyboard.

Search.

Keyboard settings.

Note: Select one of the suggestions to

copy the detail to the text entry field.

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Setting a Destination Using the Map

Zoom

Screen

Display more or less detail on the map.

Note: You can use pinch gestures to zoom

in and out. Place two fingers on the screen

and move them apart to zoom in. Place two

fingers on the screen and bring them

together to zoom out.

Route Guidance

A

B

C

Re-center the map.

Selected location.

3D map rotation. Swipe left or

right.

D

E

F

Start route guidance.

Destination name.

Show feature bar.

A

Turn indicator. Select to hear the

last voice prompt.

Point of interest.

Estimated time of arrival,

distance to destination or time

to destination.

Select the location on the map.

Select Start to begin route guidance.

B

C

Changing the Format of the Map

Display the map in one of the following

D

E

Current road.

Mute guidance prompts.

formats:

•

A two-dimensional map with the

direction you are traveling toward the

top of the screen.

Note: To change guidance prompt volume,

turn the volume control when a guidance

prompt plays.

•

A two-dimensional map with north

toward the top of the screen.

A three-dimensional map with the

direction you are traveling toward the

front.

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Route Guidance Menu

Menu Item

Screen View

Full Map

Description

Adjust your map preferences for when route guidance is active.

View a full screen map when route guidance is active.

View highway exit information for your current route.

Highway Exit Info

Turn List

View the turn list for your current route. Select a road to avoid

it.

Navigation Settings

Where Am I?

Cancel Route

View Route

Detour

Adjust navigation settings. See Settings (page 355).

View information about your current location.

Cancel route guidance.

View the entire current route on the map.

View an alternative route compared to your current one.

Change the order or remove waypoints.

Edit Waypoints

Optimize Order

Go

The system determines the order of waypoints for you.

Go to the next screen and start the new route.

Adding Waypoints

You can add a waypoint to a navigation

route as a destination along your route.

You can add up to five waypoints.

1. Select the search option on the map.

2. Set a destination.

Adjusting the Guidance Prompt

Volume

Turn the volume control when a guidance

prompt plays to adjust the volume.

Note: If you have inadvertently adjusted

the volume to zero, press the turn indicator

button to play the last voice prompt and

then adjust the volume to the desired level.

3. Select Add Waypoint.

4. Select Go.

Muting Guidance Prompts

Canceling Route Guidance

Select the mute option on the

screen to mute guidance

prompts.

Select the route guidance menu

option on the active guidance

screen.

Note: The system mutes the next and all

future guidance prompts.

Select Cancel Route.

Note: When you mute guidance prompts,

the color of the symbol changes to green.

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SYNC™ 3

recommend that you check the app

provider's terms and conditions and

privacy policy before using their app. Make

sure that you have an active account for

apps that you want to use through the

system. Some apps will work with no

setup. Others require you to configure

some personal settings before you can use

them.

Note: For more information about available

apps, visit catalog.ford.com.

Using Apps on an iOS Device

Note: The route guidance menu option is

always in the bottom right-hand corner of

the main map.

Select the apps option on the

feature bar.

Navigation Map Updates

1. If your device is connected via USB,

switch Apple CarPlay off. See Phone

(page 343).

HERE is the digital map provider for the

navigation application. If you find map data

errors, you may report them directly to

HERE by going to www.here.com. HERE

evaluates all reported map errors and

responds with the result of their

2. Connect your device to a USB port or

pair and connect using Bluetooth.

3. If prompted to enable CarPlay, select

Disable.

investigation by e-mail.

4. Start the apps on your device that you

want to use through SYNC.

APPS

Note: If you close the apps on your device,

you will not be able to use them through the

system.

The system allows you interact with select

mobile apps while keeping your eyes on

the road. Voice commands, your steering

wheel buttons, or a quick tap on your

touchscreen give you advanced control of

compatible mobile apps. You can also

stream your favorite music or podcasts,

share your time of arrival with friends, and

keep connected safely.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving. We recommend that you

check your data plan before using your

apps through the system. Using them

could result in additional charges. We also

5. Select the app that you want to use on

the touchscreen.

Note: Connect your device to a USB port if

you want to use a navigation app. When

using a navigation app, keep your device

unlocked and the app open.

Using Apps on an Android Device

Select the apps option on the

feature bar.

1. If your device is connected via USB,

switch Android Auto off. See Phone

(page 343).

2. Pair your device. See Phone (page 343).

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SYNC™ 3

3. Start the apps on your device that you

SiriusXM Traffic and Travel Link(If

want to use through SYNC.

Equipped)

Note: If you close the apps on your device,

you will not be able to use them through the

system.

4. Select Find Mobile Apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

WARNING: Driving while

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

5. Select the app that you want to use on

the touchscreen.

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Note: Mobile Apps on your device use the

USB port to establish a connection with

SYNC. Some devices may lose the ability to

play music over USB when Mobile Apps are

enabled.

Using Mobile Navigation on an

Android Device

Note: SiriusXM Traffic and Travel Link may

1. Connect your device to a USB port.

not be available in all markets.

2. Switch Android Auto off. See Phone

Note: In order to use SiriusXM Traffic and

Travel Link, your vehicle must have

navigation.

Note: A paid subscription is required to

access and use these features. Go to

www.siriusxm.com/travellink for more

information.

Note: Visit www.siriusxm.com/traffic and

click on Coverage map and details for a

complete listing of all traffic areas covered

by SiriusXM Traffic and Travel Link.

(page 343).

3. Switch on Enable Mobile Apps via

USB in the Mobile Apps Settings tile.

4. Select the apps option on the feature

bar.

5. Select the navigation app that you

want to use on the touchscreen.

Note: When using a navigation app, keep

your device unlocked and the app open.

Note: Neither Sirius nor Ford is responsible

for any errors or inaccuracies in the SiriusXM

Traffic and Travel Link services or its use in

vehicles.

When you subscribe to SiriusXM Traffic

and Travel Link, it can help you locate the

best gas prices, find movie listings, get

current traffic alerts, view the current

weather map, get accurate ski conditions

and see scores to current sports games.

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SYNC™ 3

Menu Item

Traffic on Route

Traffic Nearby

Action and Description

Touch these buttons to identify traffic incidents on your route,

near your vehicle’s current location or near any of your favorite

places, if programmed.

Fuel Prices

Movie Listings

Weather

Touch this button to view fuel prices at stations close to your

vehicle’s location or on an active navigation route.

Touch this button to view nearby movie theaters and their

show times, if available.

Touch this button to view the nearby weather, current weather,

or the five-day forecast for the chosen area.

Map

Select to see the weather map,

which can show storms, radar

information, charts and winds.

Area

Select to choose from a listing of

weather locations.

Sports Info

Touch this button to view scores and schedules from a variety

of sports. You can also save up to 10 favorite teams for easier

access. The score automatically refreshes when a game is in

progress.

Ski Conditions

Touch this button to view ski conditions for a specific area.

Bluetooth

SETTINGS

Select this tile to switch Bluetooth on and

off and adjust settings.

Press the button to enter the

settings menu.

Phone

Select this tile to connect, disconnect, and

Once you select a tile, press the

button next to a menu item to

view an explanation of the

manage the connected device settings.

Audio

feature or setting.

Select this tile to adjust the audio settings.

Sound

Driver Assist(If Equipped)

Select this tile to adjust the sound settings.

Select this tile to adjust Driver Assist

features like Parking Aids, Lane Keeping

system, Pedestrian Detection, and

Auto-Start-Stop.

Clock

Select this tile to adjust the clock settings.

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SYNC™ 3

Vehicle

Voice Control

Select this tile to adjust voice control

settings like command confirmations and

displayed lists.

Select this tile to adjust vehicle settings

like windows, alarm, lighting, backup

starting passcode, and MyKey settings.

Lincoln Way

Navigation(If Equipped)

Select this tile to adjust the Lincoln Way

Select this tile to adjust navigation settings

settings.

like map preferences and route guidance.

General

Multi Contour Seats (If Equipped)

Select this tile to adjust settings like

language, measurement units, or to reset

the system.

Select this tile to adjust the position and

massage function of your multi contour

seats.

911 Assist (If Equipped)

Seats(If Equipped)

Select this tile to switch 911 Assist on and

Select this tile to adjust the lumbar

off.

function of your seat.

Automatic Updates

Message Center (If Equipped)

Select this tile to view vehicle messages.

Select this tile to adjust automatic update

settings.

Personal Profiles (If Equipped)

Select this tile to adjust recalled memory

features when using personal profiles.

Mobile Apps

Select this tile to adjust permissions,

enable, disable, and update mobile apps.

Valet Mode(If Equipped)

Display

Select this tile to enable and disable valet

Select this tile to adjust display settings

mode.

like brightness and auto dim.

Ambient Lighting (If Equipped)

Charge Settings (If Equipped)

Select this tile to change the color or

Select this tile to adjust the electric vehicle

intensity of the interior lighting.

charge setting.

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SYNC™ 3

SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Symptom

Possible Cause and Resolution

The system does not under-

stand what I am saying.

–

You are using the wrong voice commands.

•

See Using Voice Recognition (page 327).

For a complete list of voice commands, refer to our

website.

–

You are speaking too soon.

Wait for the voice prompt before you speak.

•

The system does not under-

stand the name of a track or

artist.

Device limitation. Bluetooth does not support voice

commands.

•

Connect your device to a USB port.

If you have an iOS device, press and hold the voice

control button on the steering wheel to use Siri to

play specific tracks.

–

You are using the wrong voice commands.

•

See Using Voice Recognition (page 327).

For a complete list of voice commands, refer to our

website.

You are not saying the name exactly as it appears on

your device.

•

Say the name of the track or artist exactly as it

appears on your device. Spell out any abbreviations

in the name.

The song or artist name may have some special char-

acters that are not being recognized by the system.

–

The name contains special characters, for example *,

- or +.

•

Rename the files on your device or use the touch-

screen to select and play the track.

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SYNC™ 3

Symptom

Possible Cause and Resolution

The system does not under-

stand the name of a contact

in the phonebook on my

device and calls the wrong

contact.

–

You are not saying the name exactly as it appears on

your device.

•

Say the first and last name of the contact exactly

as it appears on your device. Spell out any abbrevi-

ations in the name.

–

The name contains special characters, for example *,

- or +.

•

Rename the contact on your device or use the

touchscreen to select and call the contact.

The system does not under-

stand foreign names of

contacts in the phonebook

on my device.

You are not saying the name exactly as it appears on

your device.

•

Say the first and last name of the contact exactly

as it appears on your device. The system applies

phonetic pronunciation rules of the selected

language to the names of contacts in the phone-

book on your device. Select the name of the

contact on the touchscreen and use the Hear it

option to get an idea of how the system expects

you to pronounce it.

The system voice prompts

and the pronunciation of

some words does not seem

to be very accurate.

–

Device limitation.

•

The system uses text-to-speech technology and

uses a synthetically generated voice rather than

pre-recorded human voice.

USB and Bluetooth Audio

Symptom

Possible Cause and Resolution

I cannot connect my device.

–

Device malfunction.

•

Disconnect your device. Switch your device off,

reset it and try again.

Cable connection issue.

•

Correctly connect the cable to your device and the

vehicle USB port.

Incompatible cable.

•

Use the cable recommended by the manufacturer

of your device.

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SYNC™ 3

Symptom

Possible Cause and Resolution

Incorrect device settings.

–

•

Make sure that your device does not have an auto-

install program or active security settings.

•

Check that your device is not set only to charge.

–

Device lock screen enabled.

Unlock your device before connecting it.

•

The system does not recog-

nize my device.

Device limitation.

•

Do not leave your device in your vehicle during very

hot or very cold weather conditions.

–

Cable connection issue.

•

Correctly connect the cable to your device and the

vehicle USB port.

Incompatible cable.

•

Use the cable recommended by the manufacturer

of your device.

The system does not under-

stand the name of a track or

artist.

–

Device limitation. Bluetooth does not support voice

commands.

•

Connect your device to a USB port.

If you have an iOS device, press and hold the voice

control button on the steering wheel to use Siri to

play specific tracks.

I cannot stream audio from

my Bluetooth device.

–

Incompatible device.

•

Check the compatibility of your device on our

website.

–

Device not connected.

Pair your device. See Phone (page 343).

Media player not running.

Start the media player on your device.

•

The system does not recog-

nize the music on my device.

–

Missing or incorrect audio file metadata, for example

artist, song title, album or genre.

•

Repair the files on your device.

Corrupt files.

Repair the files on your device.

•

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SYNC™ 3

Symptom

Possible Cause and Resolution

Copyright protected files.

–

•

Use a device that contains files that are not copy-

right protected.

Unsupported file format.

•

Repair or convert the files to a supported format.

See Entertainment (page 334).

–

Device indexing required.

•

Re-index your device. See Settings (page 355).

Device lock screen enabled.

Unlock your device before connecting it.

•

Sometimes I cannot hear a

track playing on my device.

–

Device malfunction.

•

Disconnect your device. Switch your device off,

reset it and try again.

When I disconnect my iOS

device the audio volume is

set to maximum.

Device limitation.

Turn the volume down on your device

•

The system does not play

If the system does not play the tracks on your USB device

the tracks on my USB drive in the correct order, the following information could help:

in the correct order.

–

If you are selecting USB as the audio source when the

system is still indexing, SYNC plays tracks sorted

alphabetically by file name in the root directory.

–

If you are selecting USB as the audio source after the

system has finished indexing, SYNC plays all tracks

sorted alphabetically by the title in the ID3 tag

regardless of where they are located. SYNC uses the

file name if the title in the ID3 Tag does not exist.

–

If you are selecting the option to play all tracks from

the browsing menu, SYNC plays all tracks sorted

alphabetically by the title in the ID3 tag regardless of

where they are located. SYNC uses the file name if the

title in the ID3 Tag does not exist.

If you are selecting a track when using the explore

device option, SYNC plays tracks sorted alphabetically

by file name in the folder you have selected. SYNC

then plays all tracks in any subfolders in the folder you

have selected.

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SYNC™ 3

Phone

Symptom

Possible Cause and Resolution

Incorrect cell phone settings.

During a call, I can hear

–

excessive background noise.

•

Check and adjust the audio settings on your cell

phone. Refer to your cell phone's user manual.

During a call, I can hear the

other person but they

cannot hear me.

–

Cell phone malfunction.

Switch your cell phone off, reset it and try again.

Cell phone microphone muted.

Unmute your cell phone microphone.

•

During a call, I cannot hear

the other person and they

cannot hear me.

–

System restart required.

•

Restart the system. Switch the ignition off and

open the door. Close the door and lock the vehicle.

Wait until the touchscreen is off and any illumin-

ated USB ports are not illuminated. Unlock the

vehicle, switch the ignition on and try again.

I cannot download phone-

book.

–

Incompatible cell phone.

•

Check the compatibility of your cell phone on our

website.

Incorrect cell phone settings.

•

Allow the system to retrieve contacts from your

cell phone. Refer to your cell phone's user manual.

Incorrect system settings.

•

Switch automatic phonebook download on. See

Settings (page 355).

–

Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

A message displays

Incorrect cell phone settings.

suggesting that my phone-

book has downloaded but it

is empty or it has missing

contacts.

•

Allow the system to retrieve contacts from your

cell phone. Refer to your cell phone's user manual.

Check the location of the missing contacts on your

cell phone. If they are stored on the SIM card, move

them to the cell phone memory.

–

Incorrect system settings.

•

Switch automatic phonebook download on. See

Settings (page 355).

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SYNC™ 3

Symptom

Possible Cause and Resolution

Incompatible cell phone.

I cannot connect my cell

phone.

–

•

Check the compatibility of your cell phone on our

website.

Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

Install the latest cell phone firmware.

Delete your device from system and delete SYNC

from your device and try again.

•

Switch automatic phonebook download off. See

Settings (page 355).

Text messaging does not

work.

–

You did not switch on text message notifications.

•

Switch text message notifications on. See Phone

(page 343).

Incompatible cell phone.

•

Check the compatibility of your cell phone on our

website.

–

Cell phone malfunction.

Switch your cell phone off, reset it and try again.

•

I cannot hear text messages.

Device message sharing is not enabled.

•

Check the permissions on your device to ensure

text message sharing is enabled.

–

Incompatible cell phone.

•

Check the compatibility of your cell phone on our

website.

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SYNC™ 3

Navigation (If Equipped)

Symptom

Possible Cause and Resolution

Incorrect entry method.

Enter the street name with the country.

You are using the wrong coordinates format.

I cannot enter a street name

when I am abroad.

–

•

The system does not recog-

nize coordinates.

•

Use the format ##. #####, ##. ##### (for N/S ,

E/W). Add a minus before coordinates if the

direction is West and keep a positive value if the

direction is East, for example 12.5412 means East

and -12.5412 means West.

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SYNC™ 3

Apps

Symptom

Possible Cause and Resolution

Incompatible device.

The system cannot find any

apps.

–

•

You will need an Android device with OS 4.3 or

higher or an iOS device with iOS 8.0 or higher. Pair

and connect your Android device to find AppLink

compatible apps. Connect your iOS device to a

USB port or pair and connect using Bluetooth.

I have a compatible device

and it is correctly connected

but the system still cannot

find any apps.

–

AppLink compatible apps not installed on your device.

Download and install the latest version of the app.

AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them

and make sure you sign in to any apps if required.

–

Incorrect app settings.

•

Check and adjust the app settings on your device

and allow SYNC to access the app if required.

I have a compatible device,

it is correctly connected and

my apps are running but the

system still cannot find any

apps.

Apps failed to fully close.

•

Restart the apps and try again.

If you have an Android device with apps that have

an exit or quit option, use this and then restart the

apps. Alternatively, use the force stop option in the

settings menu on your device.

•

If you have an iOS device with iOS 7.0 or higher, tap

the home button on your device twice and then

swipe the app upward to close it.

I have an Android device

that is correctly connected,

I have restarted my apps

and they are running but the

system still cannot find

them.

–

An issue on some older versions of the Android oper-

ating system could result in apps not being found.

•

Switch Bluetooth off and on again to force the

system to reconnect to your device.

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SYNC™ 3

Symptom

Possible Cause and Resolution

Cable connection issue.

I have an iOS device that is

correctly connected, I have

restarted my apps and they

are running but the system

still cannot find them.

–

•

Disconnect the cable from your device, wait for a

moment and then connect it again to force the

system to reconnect to your device.

I have an Android device

running a media app which

the system has found but I

cannot hear the sound or

the sound is very quiet.

Device volume is low.

Turn the volume up on your device.

•

I have an Android device

running a number of

compatible apps but the

system cannot find all of

them.

Device limitation. Some Android devices have a limited

number of Bluetooth ports that apps can use to

connect. If you have more apps running on your device

than the number of available Bluetooth ports, the

system cannot find all of them.

•

Close some of the apps to allow the system to find

those that you want to use.

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SYNC™ 3

Wi-Fi Connectivity

Symptom

Possible Cause and Resolution

Password error.

Enter the correct network password.

Weak network signal.

I cannot connect to a Wi-Fi

network.

–

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.

•

Use a unique name for your SSID,. Do not use the

default name unless it contains a unique identifier,

for example as part of the MAC address.

The Wi-Fi connection

disconnects after successful

connection.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot

but the network signal

strength is weak.

Obstructed network signal.

•

If your vehicle has a heated windshield, position

your vehicle so that the windshield is not facing the

Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows

but not on the windshield, position your vehicle so

that the windshield is facing the Wi-Fi hotspot or

open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows

and the windshield, open the windows that are

facing the hotspot.

If your vehicle is in a garage and you have the

garage door closed, open the garage door.

I cannot see a network in the

list of available networks

that I expect to see.

–

Hidden network.

Make the network visible and try again.

•

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SYNC™ 3

Symptom

Possible Cause and Resolution

System limitation.

SYNC does not provide a Wi-Fi hotspot at this time.

I cannot see SYNC when I

search for Wi-Fi networks on

my cell phone or other

device.

–

•

Software downloads take

too long.

–

Weak network signal

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

Wi-Fi hotspot in high demand or has a slow Internet

connection.

•

Use a more reliable Wi-Fi hotspot.

The system seems to

connect to a Wi-Fi network

and the signal strength is

excellent but the software

does not update.

–

No software update available.

Wi-Fi network requires a subscription or acceptance

of terms and conditions.

•

Test the connection using another device. If the

network requires a subscription or acceptance of

terms and conditions, contact the network service

provider.

Personal Profiles (If Equipped)

Symptom

Possible Cause and Solution

You have not set up Personal Profiles.

You entered an invalid profile.

You did not select a memory button when prompted.

I cannot create a profile.

You did not have the ignition on or in park (P), or you

shifted out park (P) when creating a profile.

Personal Profiles has been switched off.

You did not select the lock button on the remote control.

The remote control selected was already associated with

another profile and the system declined to overwrite.

I cannot link a remote

control.

The system performed a profile recall when linking a

remote control.

You did not have the ignition on or in park (P), or you

shifted out park (P) when creating a profile.

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SYNC™ 3

Symptom

Possible Cause and Solution

You are using the old linking method.

Personal Profiles does not support your unsaved settings.

My personalized settings do A different personal profile is active.

not save.

Another user changed the settings for the wrong personal

profile.

You did not create a personal profile.

Personal Profiles is turned off.

The profile you requested is already active.

You did not link the memory button you are using to a

profile.

My profile will not recall.

You did not link the remote control you are using to a

profile.

You are using the wrong remote control.

You are pressing a button other than the unlock or remote

start on a linked remote control.

You deleted the personal profile.

My preset positions recall,

but my profile does not.

You switched the personal profiles off.

The vehicle is in motion.

My profile recalls but my

preset positions do not.

The preset positions are the same as the guest or previ-

ously active profile.

Unlink and relink your remote control in the Personal

Profiles menu. You may need to see your authorized dealer.

I lost a remote control.

I lost all profiles.

You erased and reprogrammed the remote controls. This

could happen if you let a dealership add a new remote

control to replace a lost one.

Someone performed a master reset without your know-

ledge.

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SYNC™ 3

Resetting the System

1. Simultaneously press and hold the

seek up and the audio unit power

buttons until the screen goes black.

2. Wait three minutes to allow the system

to complete the reset.

3. Press the audio unit power button to

switch the system on.

Note: You can reset the system to restore

functionality that has stopped working. The

system reset is designed to restore

functionality and not delete any data that

you have stored.

Additional Information and

Assistance

For additional information and assistance,

we recommend that you contact an

authorized dealer or refer to our website.

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SYNC? 3 for Your Ford Ecosport SUV 2020

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