Get SYNC? -> SYNC? Applications and Services Guide for Ford Ecosport SUV 2020

SYNC™

Using Voice Commands

Accessing Features through the

Phone Menu

Make sure to switch on your

phone's Bluetooth feature

before starting the search. See

your device's manual if necessary.

You can access your call history,

phonebook, sent text messages, as well

as access phone and system settings.

1. Press the PHONE button to enter the

Press the voice button and when

prompted say:

phone menu.

2. Scroll through the menu to view

contacts, text messages, and the

phone dialer.

Voice Command

Action and Descrip-

tion

Pair Phone

Follow the instruc-

tions on the audio

display.

SYNC™ APPLICATIONS AND

SERVICES

•

911 Assist: Can alert 911 in the event of

Phone Voice Commands

an emergency.

Press the voice button. You can

•

SYNC AppLink: Allows you to connect

to and use certain applications (if your

phone is compatible).

do things like place a phone call

and access text messages.

When prompted, say a command. See the

following table for examples of

commands.

These features may require activation.

Available AppLink enabled apps vary by

market.

Voice Command

___ List of Commands

Help

911 Assist

WARNING: Unless the 911 Assist

setting is set on before a crash, the

system will not dial for help which could

delay response time, potentially

increasing the risk of serious injury or

death after a crash.

Call ___

Dial ___

Text Messages

WARNING: Do not wait for 911

Assist to make an emergency call if you

can do it yourself. Dial emergency

services immediately to avoid delayed

response time which could increase the

risk of serious injury or death after a

crash. If you do not hear 911 Assist within

five seconds of the crash, the system or

phone may be damaged or

__ is a dynamic listing, meaning that it

could be the name of anything, such as a

contact or phone number.

Phone Controls

Use the phone buttons on your steering

wheel to answer, reject, or hang up a call.

non-functional.

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SYNC™

Setting 911 Assist On or Off

Press the Settings button then select:

WARNING: Always place your

phone in a secure location in your vehicle

so it does not become a projectile or get

damaged in a crash. Failure to do so may

cause serious injury to someone or

damage the phone which could prevent

911 Assist from working properly.

Action and Description

Item

911 Assist Select the desired option, on

or off.

To make sure that 911 Assist works

properly:

Note: The SYNC 911 Assist feature must be

set on before the incident.

•

SYNC must be powered and working

properly at the time of the incident and

throughout feature activation and use.

Note: The SYNC 911 Assist feature only

operates in the U.S., Canada or in a territory

in which 911 is the emergency number.

Note: Before setting this feature on, make

sure that you read the 911 Assist Privacy

Notice later in this section for important

information.

Note: If any user switches 911 Assist to on

or off, that setting applies for all paired

phones. If 911 Assist is switched off, either

a voice message plays or a display message

or an icon comes on when your vehicle is

started and after a previously paired phone

connects.

Note: Every phone operates differently.

While SYNC 911 Assist works with most

cellular phones, some may have trouble

using this feature.

If a crash deploys an airbag (excluding

knee airbags and rear inflatable safety

belts [if equipped]) or activates the fuel

pump shut-off, your SYNC-equipped

vehicle may be able to contact emergency

services by dialing 911 through a paired and

connected Bluetooth-enabled phone.

See SYNC™ (page 302). Important

information about airbag deployment is in

this chapter.

•

The 911 Assist feature must be set on

before the incident.

You must pair and connect a Bluetooth

enabled and compatible cell phone to

SYNC.

•

A connected Bluetooth enabled phone

must have the ability to make and

maintain an outgoing call at the time

of the incident.

•

A connected Bluetooth enabled phone

must have adequate network coverage,

battery power and signal strength.

The vehicle must have battery power

and be located in the U.S., Canada or

in a territory in which 911 is the

emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate

the fuel pump shut-off (the triggers for 911

Assist). If a connected cell phone sustains

damage or loses its connection to SYNC

during a crash, SYNC searches for and tries

to connect to a previously paired cell

phone; SYNC then attempts to call the

emergency services.

See Roadside Emergencies (page 190).

Important information about the fuel pump

shut-off is in this chapter.

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SYNC™

Before making the call:

SYNC Mobile Apps

•

SYNC provides a short window of time

(about 10 seconds) to cancel the call.

If you fail to cancel the call, SYNC

attempts to dial 911.

The system enables voice and steering

wheel control of SYNC AppLink enabled

smartphone apps. When an app is running

through AppLink, you can control main

features of the app through voice

•

SYNC says the following, or a similar

message: "SYNC will attempt to call

911, to cancel the call, press Cancel on

your screen or press and hold the

phone button on your steering wheel".

commands and steering wheel controls.

Note: You must pair and connect your

smartphone to SYNC to access AppLink.

Note: Android users need to connect the

If you do not cancel the call, and SYNC

makes a successful call, a pre-recorded

message plays for the 911 operator, and

then the occupant(s) in your vehicle are

able to talk with the operator. Be prepared

to provide your name, phone number and

location immediately, because not all 911

systems are capable of receiving this

information electronically.

phone to SYNC using Bluetooth.

Note: For information on available apps,

supported smartphone devices and

troubleshooting tips please visit the Ford

website

Note: Availability of SYNC AppLink enabled

Apps will vary by region.

Note: Make sure you have an active account

for the app that you have downloaded.

Some apps work automatically with no

setup. Other apps want you to configure

your personal settings and personalize your

experience by creating stations or favorites.

We recommend you do this at home or

outside of your vehicle.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist

hardware sustains damage in a crash.

The vehicle's battery or the SYNC

system has no power.

The phone(s) thrown from your vehicle

are the ones paired and connected to

the system.

To Access Using the SYNC Menu

Press the Mobile Apps button to access

911 Assist Privacy Notice

the menu on-screen. Then select:

When you switch on 911 Assist, it may

disclose to emergency services that your

vehicle has been in a crash involving the

deployment of an airbag or activation of

the fuel pump shut-off. Certain versions or

updates to 911 Assist may also be capable

of electronically or verbally disclosing to

911 operators your vehicle location or other

details about your vehicle or crash to assist

911 operators to provide the most

Item

Action and Description

Find

Scroll through the list of

available applications and

select a particular app.

Mobile

Apps

Note: If you cannot find a compatible SYNC

AppLink app, make sure the required app is

running on the mobile device.

appropriate emergency services. If you do

not want to disclose this information, do

not switch the feature on.

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SYNC™

To Access Using Voice Commands

Press the voice button, then when prompted say:

Voice Command

Action and Description

Mobile Applications

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

List Applications

Find Applications

SYNC lists all of the currently available mobile apps.

Searches your connected mobile device for SYNC-compatible

mobile apps.

Help

Use this command to discover the available voice commands.

•

To allow your vehicle to provide

location information, including: GPS

and speed.

App Permissions

App permissions are organized by groups.

You can grant these group permissions

individually. You can change a permission

group status any time when not driving, by

using the settings menu.

When you launch an app using SYNC, the

system may ask you to grant certain

permissions, for example:

To allow the app to send push

notifications using the vehicle display

and voice capabilities while running in

a background state. Push notifications

may be particularly useful for news or

location based apps.

Note: You only need to grant permissions

the first time you use an app with SYNC.

•

To allow your vehicle to provide vehicle

information to the app such as, but not

limited to: Fuel level, fuel economy, fuel

consumption, engine speed, rain

sensor, odometer, VIN, external

Note: Ford is not responsible or liable for

any damages or loss of privacy relating to

usage of an app, or dissemination of any

vehicle data that you approve Ford to

provide to an app.

temperature, gear position, tire

pressure, and head lamp status.

Enabling SYNC Mobile Apps

•

To allow your vehicle to provide driving

characteristic information such as, but

not limited to: MyKey, seat belt status,

engine revolutions per minute, gear

position, braking events, steering wheel

angle, and accelerator pedal position.

In order to enable mobile apps, SYNC

requires user consent to send and receive

app authorization information and updates

using the data plan associated with the

connected device.

Data is sent to Ford in the United States

through the connected device. The

information is encrypted and includes your

VIN, SYNC module number, anonymous

usage statistics and debugging

information. Updates may take place.

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SYNC™

Note: You must enable mobile apps for

each connected device the first time you

select a mobile app using the system.

Command

___ List of Commands

Help

Note: Standard data rates apply. Ford is

not responsible for any additional charges

you may receive from your service provider,

when your vehicle sends or receives data

through the connected device. This includes

any additional charges incurred due to

driving in areas when roaming out of a home

network.

Pause

Play

Next Track

Previous Track

AM ___

USING SYNC™ WITH YOUR

MEDIA PLAYER

FM ___

SYNC supports digital media sources

including: iPod, Bluetooth devices, and

most USB drives. SYNC also supports

audio formats, such as MP3, WMA, WAV

and ACC.

CD Player

Sirius Channel ___

USB

Bluetooth Audio

Media Sources

The AUX or MEDIA button allows you to

__ is a dynamic listing, meaning that it

could be the name of anything, such as an

artist, station, or media source.

view and select available media sources.

Press the AUX or MEDIA button to view

your sources. Use the directional arrows

and OK button to select your source. You

can also use the steering wheel audio

controls.

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,

should questions arise, see the tables

below.

Audio Voice Commands

Press the voice button. You can

do things like play a specific song

or album, skip to the next song,

or tune to a radio station. When prompted,

say a command. See the following table

for example commands. Not all

commands may be available on your

vehicle.

Use your regional Ford website at any time

to check your phone's compatibility,

as well as access a customer

representative via an online chat (during

certain hours).

Market

Website(s)

North America

www.SYNCMyRide.com

www.SYNCMyRide.ca

www.sync-

maroute.ca

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