Get Data storage and services Guide for Volkswagen Caddy SUV Fifth Generation (2020-2025)

compatibility.

● Never feed electricity into the socket.

● 230-volt socket with earthing contact:

● Do not plug any heavy devices or connections, such as mains adapters, directly into the socket.

● Do not connect any lights which use neon tubes.

● Only connect devices to the socket with a voltage that matches the voltage of the socket.

● With electrical devices that require a high level of current in the start phase, the built-in excess current switch

will prevent the device from being switched on. If this happens, disconnect the device from the power supply

and reconnect after waiting approximately ten seconds.

Unshielded devices can cause interference in the Infotainment system and vehicle

electronics.

Functional problems may occur with some devices when they are connected to the 230-volt socket with

earthing contact due to the lower power output (wattage).

Cyber security

What is cyber security?

Cyber security refers to measures designed to reduce the risk of unauthorised access by malware or an internet attack

on vehicle functions, data and control units.

What are connectivity components?

Control units for data transmission, interfaces, and also media and diagnostic connections are connectivity

components via which information and data can be exchanged between the vehicle and external devices or the

internet. Not all vehicles are fitted with connectivity components.

Connectivity components are the key locations for cyber security. Connectivity components are also equipped with

security mechanisms designed to minimise the risk of unauthorised access to vehicle systems.

The connectivity components include the following in particular:

—Diagnostic socket.

—Control unit with built-in eSIM card(OCU), e.g. the VolkswagenWe Connect control unit (OCU).

—Mobile phone interface.

—App-Connect.

—Wi-Fi hotspot.

—NFC radio technology.

—Bluetooth® interface.

—USB port.

—SD card slot.

—SIM card slot.

Security mechanisms

The software and security mechanisms in the vehicle are subject to continuous further development. As with

computers and mobile device operating systems, the software and security mechanisms in the vehicle can also be

updated at irregular intervals.

Software updates improve the security, stability and running speeds of the vehicle systems in vehicles.

WARNING

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Despite the security mechanisms installed in the vehicle, it is not possible to completely rule out the risk of

unauthorised access by malware or an Internet attack on vehicle functions and control units. Malware that has

infected the vehicle can influence or deactivate control units and vehicle functions, or can take over control and lead

to serious accidents and fatal injuries.

● If the vehicle functions or reacts differently than normal or behaves in an unusual way, reduce your speed(if

possible) immediately and in a controlled manner and go immediately to the nearest qualified workshop or seek

expert assistance.

● Malware can also access data and information that are stored in control units, in the Infotainment system and on

connected data media and paired mobile devices.

Risk reduction

You too can actively reduce the risk of unauthorised access to vehicle systems and functions:

—Use only data media, Bluetooth devices and mobile devices in the vehicle than do not contain manipulated data or

malware.

—Have the vehicle serviced, repaired and maintained only by a qualified workshop. Volkswagen Commercial Vehicles

recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

—Install system updates provided by Volkswagen AG immediately .

WARNING

Computers, data media and mobile devices that are connected to the Internet or that are used in public and private

networks may be infected by manipulated data or have malware installed on them.

● Protect computers, data media and mobile devices with a suitable anti-virus program and by complying with

common security precautions.

● Regularly update the appropriate anti-virus program with the updates or upgrades provided by the provider.

Introduction

What is a system update?

The “system update” function enables Volkswagen AG to update the control unit software in the vehicle without you

having to attend a qualified workshop.

Each system update has two phases – download followed by software installation.

The driver is prompted to confirm the start of each phase on the Infotainment system.

The “system update” function is only available in some countries and is not available for all vehicles.

What is the purpose of a system update?

The system update is a preventative measure designed to avoid unwanted incidents and system states, for example

to protect against malware.

How do I know when a system update is available?

The switched-on Infotainment system indicates that a system update is available.

If several system updates are available for the vehicle at the same time, one system update must first be installed

successfully before the next system update can be executed.

WARNING

It is possible in very rare cases that a control unit will not function properly after a software installation process.

● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.

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WARNING

If the digital instrument cluster does not function after software installation, no instruments, warning lamps,

symbols or text messages can be displayed. Driving with a digital instrument cluster that is not working can cause

accidents and fatal injuries.

● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.

A system update may delete any previous action designed to enhance performance or efficiency, such as

engine tuning, that was not performed by Volkswagen AG.

For some vehicles, release notes can be displayed once before or after a system update. They contain details

of the changes to the vehicle status. The release notes are only displayed once and cannot be viewed again.

WARNING

Control units will be deactivate and will not function while software installation is taking place. Driving with

deactivated or malfunctioning control units can cause accidents and fatal injuries.

● Carry out software installation in a suitable place where other road users are not impeded.

● Never use the vehicle while software installation is taking place.

Basic requirements for the system update

The following basic requirements must be met in order to download a system update and install the software.

General conditions

✓ The “system update” function is available in your country.

✓ You have an active VolkswagenWe Connect user account.

✓ You have assigned the vehicle to your activeWe Connect user account.

✓ Your current privacy settings allow data and information to be transmitted and received (→ Volkswagen Car-Net in

the Infotainment system).

Vehicle conditions

✓ The vehicle must be in an area with sufficient mobile telephone reception.

✓ The electrical system in the vehicle is functional.

✓ The 12-volt vehicle battery is appropriately charged.

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Download and software installation

Download costs

System updates are downloaded via the factory-fitted control unit with eSIM card(OCU) and are free of charge.

Volkswagen AG covers the connection costs.

Download

The download of the system update can be interrupted at any time and will be resumed again as required when the

ignition is switched on.

The duration of a download process depends on the network quality, file size and type of update.

Download requirements

✓ The basic system update requirements are met (→ Over-the-air update).

✓ The vehicle is in a location or area with adequate mobile telephone and GPS reception.

1. Switch on the vehicle ignition and the Infotainment system.

2. Observe the information in the Infotainment system.

3. Start download in the Infotainment system.

Software installation

Choose a time for manual software installation of a system update when the vehicle does not have to be driven by

yourself or other users.

WARNING

Control units will be deactivate and will not function while software installation is taking place. Driving with

deactivated or malfunctioning control units can cause accidents and fatal injuries.

● Carry out software installation in a suitable place where other road users are not impeded.

● Never use the vehicle while software installation is taking place.

Software installation requirement

✓ The basic system update requirements are met (→ Over-the-air update).

✓ All vehicle occupants have left the vehicle.

✓ There are no animals in the vehicle.

✓ There is no vehicle key in the vehicle.

1. Park the vehicle safely in accordance with legal regulations and local conditions.

2. Stop the engine and apply the electronic parking brake.

3. Close the bonnet, boot lid, glass roof, all windows and all doors.

4. Confirm software installation in the Infotainment system.

5. Remove all vehicle keys and exit the vehicle.

6. Make sure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

7. Lock the vehicle.

Before starting the engine again, read the notification in the Infotainment system about the completed software

installation. Observe the relevant instructions if the software installation failed.

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Functional restrictions during software installation

Control units, functions and displays are not available during software installation. Do not use the vehicle during this

time.

—Central computer for the Infotainment system: the central computer, the display and control unit and other control

devices are not available during the software installation.

—Control unit for the digital instrument cluster: no displays, or only a few displays, can be shown on the digital

instrument cluster during software installation.

—Volkswagen We Connect control unit (OCU): No services are available during software installation. These include

the eCall Emergency System and Automatic Accident Notification.

—Switching on the ignition during the software installation may cause the following error message:Fault:

Emergency call function. Please contact workshop. This is normal in this instance. Wait for a few minutes until the

message disappears.

After installing the software

After installing the software andbefore starting the engine, read the notification in the Infotainment system or on the

instrument cluster that confirms that installation is complete. The vehicle may need up to one minute to display the

status of the system update.

—You can start the engine once the software has been installed correctly.

—If the software installation failed: (→ Over-the-air update).

System update troubleshooting

Software installation failed

—If software installation is unsuccessful, a corresponding error message will be displayed on the Infotainment

system or instrument cluster. Observe the corresponding messages and warnings.

—Control units will no longer function or will not function correctly in the event of a critical installation error. No

functions or displays are available until the fault is rectified. Do not use the vehicle. If this occurs, contact

Customer Care at Volkswagen Commercial Vehicles.

Should I perform the system update?

It is in your own interests to install system updates as soon as possible. If the driver repeatedly rejects the system

update, it is then necessary to visit a qualified workshop.

Can I interrupt download of the system update?

Yes, this is possible.

Can I stop the system update software installation?

No, this is not possible.

What will happen if software installation is interrupted?

If software installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible

that control units will be not be updated and may be damaged due to incomplete software installation .

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Introduction

Observe the safety instructions for data transmissions in the vehicle (→ Cyber security) → Introduction.

Volkswagen We Connect combines various online services which provide you with additional vehicle functions.

Volkswagen We Connect lets you connect to your vehicle via a mobile telephone or internet-enabled computer.

To use Volkswagen We Connect, it must first be activated online by concluding aWe Connect contract with

Volkswagen AG and is subject to a restricted, country-specific period of validity.

Both the We Connect portfolios offered by Volkswagen and individual services may be changed, discontinued,

deactivated, reactivated, renamed and expanded without further notice.

Detailed information about the VolkswagenWe Connect functions and about how to set up a user account etc. are

available on the internet and also on the Volkswagen We Connect web portal after you have created a user account:

—In Europe:

The provision and availability ofWe Connect services and service portfolios can vary from country to country and

depend on the vehicle and vehicle equipment.

Services portfolio

The available We Connect services depend on which We Connect package you have purchased, which user role is

assigned to your user account in the vehicle and whether the vehicle has been activated for a We Connect user

account or for a corporate Connect Fleet user account.

The initial assignment of services listed here represents the maximum possible scope. The maximum possible scope is

available only for a few vehicle models. There may be changes in the assignment shown here during the service life of

the vehicle.

Not all services are available in all vehicles and countries.

You can activate the “Manage services” function in the Infotainment system to see which services are available in the

vehicle, if any (→ Volkswagen Car-Net in vehicle).

The portfolio of offered services may be different than that specified here in some countries and in the event of

contract renewal.

The voice or search recognition technology for VolkswagenWe Connect does not recognise and return search results

for all words.

You can find out which services are associated withWe Connect, We Connect Plus and Connect Fleet when

you conclude or renew your contract at . This also applies to possible

We Connect individual options.

We Connect services that do not require activation:

These services can also be used if the vehicle is not activated in aWe Connect user account.

Not all services are available in all vehicles and countries.

—eCall Emergency System.

—Personalisation.

—Purchase In-Car-Apps in the In-Car-Shop.

You need to log into the Infotainment system to use the “Personalisation” service, but the vehicle does not

have to be activated in a We Connect account.

You need to log into the Infotainment system with a We Connect user account set to “primary user” to

purchase In-Car Apps (→ Manage users).

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The “eCall Emergency System” service is available even if you are not logged into the Infotainment

system.

We Connect services:

Maximum possible scope. Not available in all vehicles and countries.

—Driving data.

—Vehicle status.

—Vehicle Health Report.

—Breakdown Call.

—Automatic Accident Notification.

—Parking Position.

—Service Scheduling.

—Doors & Lights.

—Wi-Fi hotspot.

—Information call.

We Connect Plus services:

Maximum possible scope. Not available in all vehicles and countries.

—All We Connect services listed above.

—Area Alert.

—Speed Alert.

— Horn & Turn Signals.

—Online Anti-Theft Alarm.

—Online Map Update.

—Online Route Calculation.

—Online Voice Control.

—Online Auxiliary Heater.

—Remote Ventilation Control.

—Online Traffic Information.

—Online Destination Import.

—Parking Spaces.

—Streaming & Internet.

—Media streaming, e.g. Apple Music®.

—Internet Radio.

—Filling stations and charging stations.

Connect Fleet services:

These fleet services are available only throughConnect Fleet and only for corporate customers and fleet operators.

Maximum possible scope. Not available in all vehicles and countries.

—Digital Logbook.

—Digital cost logbook.

—Fleet Driving Efficiency.

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—GPS Tracking & Route Information.

—Consumption Analyser.

—Maintenance Management.

We Connect individual options:

Maximum possible scope. Not available in all vehicles and countries.

—We Upgrade for retrospective activation of individual vehicle functions relating to specific equipment.

—Data plans (subject to charge) for using online functions, e.g. the “Streaming & Internet” service.

—Digital owner's manual(user guide).

—App-Connect (available with some devices).

The service portfolio and other individual services offered by Volkswagen may be changed, discontinued, deactivated,

reactivated, renamed and expanded without prior notice.

Detailed information about the VolkswagenWe Connect functions and about how to set up a user account etc. are

available on the internet and also on the Volkswagen We Connect web portal after you have created a user account:

—In Europe:

WARNING

It is not possible to make telephone calls or transfer data in areas with inadequate mobile and GPS reception.

● If possible, go to a different location.

WARNING

Computers, data media and mobile devices that are connected to the Internet or that are used in public and private

networks may be infected by manipulated data or have malware installed on them.

● In addition to the usual precautionary measures to be taken when using the Internet, you should protect your

computer, data media and mobile devices with suitable anti-virus software and regularly update the signatures.

NOTICE

Vehicle damage can be caused by factors that are outside the control of Volkswagen AG. Such factors include in

particular:

● Insufficient network strength

● Misuse of mobile devices

● Data loss during transfer

● Unsuitable and malicious third-party applications

● Malicious software on data media, computers, tablets and mobile devices

Prerequisites

Which Infotainment system is compatible with Volkswagen We Connect?

The vehicle must be ordered with VolkswagenWe Connect and equipped with a suitable factory-fitted Infotainment

system. Volkswagen We Connect is not available on all Infotainment systems. SomeWe Connect services are not

compatible with all available Infotainment systems.

Volkswagen We Connect is not available in all countries and is subject to country-specific limitations on the usage

period.

Internet connection

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To use the online services, the Infotainment system has to be connected to the internet via the eSIM of the factory-

fitted Volkswagen We Connect control unit (OCU). You can set up the eSIM internet connection to automatically use

all We Connect services except “Streaming & Internet”.

You can purchase optional data plans in order to use the “Wi-Fi hotspot” and “Streaming & Internet” services, or

alternatively you can use a mobile telephone as a hotspot. You need a SIM card with a data plan to use the “Wi-Fi

hotspot” and “Streaming & Internet” services via a mobile hotspot.

Privacy settings

The privacy function enables the staggered blocking or authorisation of data transmission between the vehicle and

the internet.

You can set the required mode in the Infotainment system.

The privacy function applies only to data transmissions via the OCU with an integrated SIM card. The privacy function

cannot prevent the transmission of data from a paired mobile device to the telephone interface.

The privacy function is not available with all Volkswagen Infotainment systems.

You cannot switch off or deactivate statutory services and their associated data transmission, e.g. eCall Emergency

System.

Please note that every vehicle user can adjust individual privacy function settings. These settings may be

different from those preferred by the vehicle owner.

Privacy function symbols

The following symbols display the privacy function mode individually or together in the Infotainment system.

Grey: Offline, not connected to the Internet.

Online, connected to the Internet.

“Maximum privacy” mode.

“No position data” mode.

“Use my position” mode.

“Share my position” mode.

Example showing “Maximum privacy” mode display:

.

Glossary

Activate one of the following modes on the Infotainment system in order to permit or prevent data transmission.

Mode: “Maximum privacy”

The following happens in this mode:

—All We Connect, We Connect Plus and Connect Fleet services are deactivated and not transmitting any data.

—All tracking services are deactivated→ Effects on online functions and tracking services.

—The eSIM card is deactivated.

—All vehicle functions that require an online connection via the eSIM card are deactivated→ Effects on online

functions and tracking services.

—It is not possible to update any information and data stored in the control units, e.g. emergency call numbers,

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certificates. This can restrict functions and services or mean that they are not available.

—Legally required services cannot be deactivated and still transmit data.

Mode: “No position data”

The following happens in this mode:

—The current position of the vehicle isnot transmitted.

—All tracking services are deactivated→ Effects on online functions and tracking services.

—The eSIM card remains activated.

—All vehicle functions that require an online connection via the eSIM card are activated→ Effects on online

functions and tracking services.

Mode: “Use my position”

The following happens in this mode:

—Information on the current position of the vehicle is not provided to other persons.

—All tracking services are deactivated→ Effects on online functions and tracking services.

—The eSIM card remains activated.

—All vehicle functions that require an online connection via the eSIM card are activated.

Mode: “Share my position”

The following happens in this mode:

—All We Connect, We Connect Plus and Connect Fleet services can transmit and receive data without restriction.

—All tracking services are activated.

The primary user and secondary users can access the vehicle’s positioning data on theWe Connect portal or in

the We Connect app.

—The eSIM card is activated.

—All vehicle functions that require an online connection via the eSIM card are activated.

Effects on online functions and tracking services

If data transfer is restricted, the following online functions and tracking services cannot be executed, for example.

Some online vehicle functions and tracking services are only available in certain markets and vehicle models.

Online vehicle functions

—Online Anti-Theft Alarm.

—Online Voice Control.

—Online Map Update.

—Online Traffic Information.

—Personalisation.

—System update.

—We Connect registration and activation.

Tracking services

—Area Alert.

—Speed Alert.

—Parking Position.

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The restrictions also apply to new online vehicle functions and tracking services that are provided for the

vehicle in future.

Legal information and requirements

When using VolkswagenWe Connect services, information about the vehicle is transmitted and processed online.

This data may also indirectly provide information about the respective driver, e.g. driving behaviour, location. As the

person concluding a We Connect contract with Volkswagen AG, you must ensure that data protection and privacy

rights are guaranteed when your vehicle is used by family members, friends or other drivers. You must inform the

respective driver in advance that the vehicle is transmitting and receiving data online and that you can view this data.

By concluding a VolkswagenWe Connect contract for your vehicle, you as the contracting party undertake to inform

each driver that the vehicle can transmit and receive data online, as required by data protection legislation. This also

applies if you sell or lend your vehicle.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

Tracking services: Ask all vehicle occupants

Tracking services require geodata and vehicle data to determine whether the vehicle is complying with set speed

limits, where the vehicle is parked, or whether the vehicle is being used in a geographically-defined area. This

information is displayed in the Volkswagen We Connect Portal and in the VolkswagenWe Connect app.

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an occupant does not

agree, deactivate the services (if possible) or exclude the occupant from use of the vehicle.

Personal data

Volkswagen Commercial Vehicles collects, processes and uses the user's personal data in compliance with statutory

requirements. You can access the current data protection policy on the Volkswagen Commercial Vehicles website.

Volkswagen protects your personal data and uses it only to the extent permitted by law, or if you have consented to

its use. Further information on data processing in relation to Volkswagen We Connect services can be found in the

current version of the privacy policy which is available on the Volkswagen website.

Permanent transfer of the vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use,We Connect

may already be activated and the previous user may still be able to view collected data and control certain vehicle

functions via We Connect.

The previous owner of the vehicle must remove the vehicle from theirConnect Fleet profile if they used

Connect Fleet corporate fleet management. If the previous owner does not remove the vehicle, they will be able to

continue to view the data collected by Connect Fleet. A corresponding message appears whenWe Connect services

are activated if the vehicle is still in use in Connect Fleet. Additionally, theConnect Fleet service in the vehicle is

activated and the globe icon in the Infotainment system lights up white to show that the vehicle is transmitting data,

even without a registered primary user.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case,

you can register yourself as the primary user of the vehicle and automatically remove the previous primary user.

Alternatively, you can permanently delete the previous user as the primary user in the Infotainment system. You can

also set the vehicle to offline mode ( (→ Volkswagen Car-Net in the Infotainment system)) to restrict your vehicle’s

communication with the Volkswagen AG data server and to limit processing of vehicle-related data and personal

details.

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Deactivating We Connect services

The following functions are available for deactivating and activatingWe Connect services:

—Central activation or deactivation via the Infotainment system (→ Volkswagen Car-Net in the Infotainment system).

—Individual activation and deactivation via your user account on theWe Connect portal or in the We Connect app.

You can only use a service again once you have cancelled the deactivation.

Streaming services, e.g. Apple Music and TIDAL, can only be activated and deactivated together, even if they are

listed individually in the relevant menu.

Legally required services and their data transmissions cannot be switched off and cannot be deactivated,

e.g. “eCall Emergency System”.

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Interference

Even when the above-mentioned requirements for using the services are met, the functionality of the We Connect

services can be impaired or interrupted due to factors that lie outside the control of Volkswagen AG. Such factors

include in particular:

—Maintenance, repairs, deactivations, software updates and technical changes to your service provider’s

telecommunication systems, satellites, servers and databases.

—The telecommunications provider has changed the mobile telecommunications standard for transferring mobile

data, e.g. from UMTS to EDGE or GPRS.

—An existing mobile telecommunications standard has been shut down by the telecommunications provider.

—Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms, weather, landscape,

interfering devices or intensive use of the mobile network in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can

also include tunnels, streets with tall buildings, garages, car parks, underpasses, mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries where Volkswagen We Connect services are not available.

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Introduction

Description of user roles

Primary user

or

—The role of primary user is intended for the vehicle keeper or for a vehicle user who has only temporary

authorisation, for instance a lessee or company car driver. The primary user has unrestricted rights and can assign

additional rights to other users of the vehicle by inviting them as secondary users.

—If a new primary user legitimises themselves for the vehicle, the previous primary user will automatically lose their

primary user role.

Secondary user

or

—The “Secondary user” user role is intended for users who also use the vehicle regularly. Secondary users are

assigned by the primary user: the primary user must invite the secondary user to use the vehicle. The primary user

can delete secondary users at any time.

Guest users

—The “Guest user” user role is intended for users who use a vehicle occasionally or only once. Guest users can log in

themselves in every vehicle with service capability and involvement of the primary user is not necessary. Every

vehicle user can delete the guest user in the vehicle at any time. The guest user has only restricted access to certain

online services.

Anonymous guest

—The “Anonymous guest” user role is a non person-specific account that exists locally in the vehicle and cannot be

synchronised with the server. This account exists only once in vehicles with personalisation and cannot be deleted.

—If the “Anonymous guest” role is activated in the vehicle, all users logged into the vehicle will be logged out

temporarily.

—Anonymous users are persons who have access to the vehicle but do not log in.

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Accessing Manage users

The following setting options may be available:

—Me (primary user).

—Others (secondary users).

—Setup.

—Tap

User or Manage users.

HOME

OR: Tap

MENU

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Creating and deleting user roles

Creating a primary user

1. Register for We Connect.

2. Add vehicle to a user account.

Creating secondary users

—New users can log in with an existingWe Connect account or register as a newWe Connect user in the vehicle. A

user profile is created automatically in the Infotainment system.

If a new user was not invited as a secondary user by the primary user, the user profile will be stored

automatically as a guest user in the Infotainment system.

Deleting the primary user

1. Set privacy settings to the “Share my position” mode or online mode.

2. Reset the Infotainment system to factory settings.

OR: Authorise a new primary user in the vehicle.

If a different privacy setting is chosen, the primary user may still be present on the

server.

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Registration and activation

In order to use the VolkswagenWe Connect functions you must first create a user account and register the vehicle.

You can then activate and manage the individual Volkswagen We Connect services via this user account.

Prerequisites

✓ The ignition is switched on.

✓ The Infotainment System is switched on.

✓ The Infotainment system is connected to the internet via the hotspot on a mobile telephone or the factory-fitted

Volkswagen We Connect control unit (OCU).

✓ You have a mobile device with an Internet connection in order to confirm registration by email.

✓ You have a valid email address in order to create a user account for VolkswagenWe Connect.

We Connect registration and activation

You must complete the following steps to register for and activateWe Connect:

—Create a We Connect user account on theWe Connect web portal at (→ Car-Net), in the app, or directly via the

Manage users menu in the Infotainment system.

—Order and activate VolkswagenWe Connect.

—Add a vehicle to your user account.

—Provide proof of ownership.

—Provide proof of identity. This is only necessary if you need to access security-relatedWe Connect services.

You can activate your account on theWe Connect web portal (→ Car-Net) or in the Infotainment system itself.

Activation via the Infotainment system

—Tap

User or Manage users Become primary user.

HOME

OR: Tap

MENU

—Follow the other information and instructions in the Infotainment system.

You may be prompted to create an S-PIN during the activation process.

Activation options

10-inch version of the Infotainment system

8.25-inch version of the Infotainment system

Infotainment system smaller than the 8.25-inch version

We Connect web portal

Yes

No

Yes

We Connect app

S-PIN

The S-PIN is a multi-digit number sequence that can be freely selected during theWe Connect registration process.

When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. The S-PIN can

be changed in the We Connect user account under “Account settings”.

The S-PIN is required, for example, to protect your user profile or to execute a security-relatedWe Connect service in

the vehicle.

You must treat the S-PIN as strictly confidential. For security reasons, you should change the S-PIN immediately if it

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is disclosed to a third party.

Managing Volkswagen We Connect services

Open “Manage services” to manage VolkswagenWe Connect services: User Setup Privacy settings and services.

The following options are available in the “Manage services” area of the Infotainment system:

—Checking which We Connect services are currently available in the vehicle.

—Show number of activated and deactivatedWe Connect services.

—Activating or deactivating individual We Connect services.

You can find more information online at (→ Car-Net).

The Volkswagen We Connect control unit (OCU) can still transmit data if you deactivate allWe Connect

services individually.

Settings

We Connect services can be activated or deactivated individually. To do this, open the drop-down menu for the

service and make the corresponding selection.

If data transmission is restricted by the “privacy settings” function, it is not possible to activate or deactivate services

individually.

The setting options depend on the country and are not available in all vehicle models.

Function button: Effect

Manage services

Display services

All: Overview of services available in the vehicle.

Activate: Activate one or more services.

Deactivate: Deactivate one or more services.

Not available: One or more services unavailable.

After registering successfully, you can activate and deactivate the individual VolkswagenWe Connect services.

—Accessing the system settings in the Infotainment system.

— Accessing Manage services.

— Activating or deactivating the respectiveWe Connect services.

Legally required services cannot be switched off or

deactivated.

You cannot activate or deactivate any services if data transmission is restricted by your privacy settings

(→ Volkswagen Car-Net in the Infotainment system).

The following function is available for deactivating and activatingWe Connect services:

—Central activation or deactivation via the Infotainment system.

You can only use a service again once you have cancelled the deactivation.

Legally required services and their data transmissions cannot be switched off and cannot be deactivated,

e.g. “eCall Emergency System”.

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Using the Wi-Fi hotspot of an external mobile device

The internet connection for the VolkswagenWe Connect services can be established with the Infotainment system via

the Wi-Fi hotspot of an external device such as a mobile telephone.

Prerequisite

✓ There is a mobile telephone with an internet connection and a SIM card with a data package.

Activating the mobile hotspot of the external device

1. Activate the hotspot in the mobile device settings. Observe the operating instructions provided by the

manufacturer.

2. Make a note of the network key so you can enter it into the Infotainment system.

It is best to activate the hotspot of the mobile device only when you are already in the vehicle. A hotspot will

be deactivated automatically after some time if no device is connected.

Activating the Wi-Fi function of the Infotainment system

—Switch on the ignition.

—Touch the Settings function button in the main menu of the Infotainment system.

—Tap the Wi-Fi function button to open theSetup menu.

—Tick the Wi-Fi checkbox.

—Select the external device and enter the network key.

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Mobile hotspot of the Infotainment system

A mobile hotspot can be provided for external devices if the Infotainment system can access a SIM card with data

plan, e.g. an embedded eSIM card.

Setting up a mobile hotspot of the Infotainment system

You will need to enter information on the mobile telephone and on the Infotainment system.

1. Touch Setup in the main menu of the Infotainment system.

2. Touch WLAN .

3. Tap Infotainment system as hotspot.

4. Tick the Use as hotspot checkbox.

5. Note the name and network key of the hotspot in the same menu.

6. Open the Wi-Fi settings on the mobile telephone, select the hotspot and enter the password.

You may need to enter additional information on the mobile device in some cases. Up to eight Wi-Fi devices can be

connected.

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Introduction

After delivery, certain functions can be added to the vehicle on a permanent or temporary basis. This is only possible

for some functions and vehicle models.

Depending on the vehicle model, you can generally activate(enable) convenience and Infotainment system functions,

along with driver assistance systems.

The function activation process depends on the vehicle’s build status. It is not possible to activate functions in all

markets, and the number of compatible vehicle models is limited.

Before using the activated function, read and observe the pertinent information and warnings in the owner’s manual

or in any online instructions that may be available.

Inform the user or buyer about permanently activated and time-limited functions when renting or selling the vehicle.

Activated function

Once a function is properly activated, it can be used until the end of the agreed term.

Indicates an activated function.

The function is faulty or temporarily unavailable.

A mobile telephone connection is required to:

—purchase the function.

— activate the function.

— run activated functions requiring permanent connectivity.

A list of on-demand functions that are available for the vehicle is contained either in this owner’s manual, in the

Infotainment system, on the Volkswagen website or in your Volkswagen We Connect user account. Some functions

do not require a description, such as functions for changing the appearance or colour of the Infotainment system.

Activated functions are not tied to the duration of the VolkswagenWe Connect contract.

If the required hardware for the on-demand function is not available in the vehicle, it can be retrofitted in

some cases. Volkswagen Commercial Vehicles recommends contacting your Volkswagen Commercial Vehicles

dealership to have the hardware retrofitted.

If the required software for the on-demand function is not available in the vehicle, the software can be

retrofitted via . This may be subject to charge, depending on the type of software.

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Requirements for activating functions (We Upgrade)

✓ A suitable Infotainment system is installed in the vehicle.

✓ The compatibility and performance of the hardware available in the vehicle is sufficient for the function.

✓ You have a validWe Connect contract with Volkswagen AG.

✓ The vehicle is assigned to yourWe Connect user account.

✓ There is sufficient mobile reception in the vehicle’s current location.

✓ The electrical system in the vehicle is functional.

✓ The vehicle battery has a sufficient charge level.

✓ The vehicle has a factory-fitted online connectivity unit(OCU) or, in some countries, the VolkswagenWe Connect

control unit.

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How to activate functions (We Upgrade)

Do not drive the vehicle during the activation process.

1. Switch on the ignition.

2. Confirm the activation in the Infotainment system.

3. Observe the information on the Infotainment system during activation.

After successful activation, some functions require you to switch the ignition off then on again. The function can then

be used properly.

Before restarting the engine, read the notification in the Infotainment system about the completed activation

process. Observe the instructions if activation was not successful.

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FAQ – activating functions (We Upgrade)

Where can I get on-demand functions?

From an online shop accessible via your VolkswagenWe Connect user account.

Depending on equipment, functions can also be purchased and activated directly via the Infotainment system in the

In-Car Shop.

Is the function restricted during activation?

The function is not available during activation.

How can I tell if activation was successful?

Notification of successful software activation is displayed on the Infotainment system.

When will the activated function be available?

That depends on the activated function – either immediately or the next time you switch on the ignition.

308

Introduction

Connect Fleet is Volkswagen Commercial Vehicles’ complete solution enabling corporate customers to monitor and

manage their vehicle fleet. Connect Fleet supplies live vehicle data for this purpose.

Connect Fleet consists of two applications:

—The Connect Fleet app allows the driver to connect to the vehicle, e.g. to manage trips digitally and to transfer the

data to the web portal.

—The fleet manager registers the company and manages vehicles and drivers on theConnect Fleet web portal.

Data transmission from the vehicle takes place via the VolkswagenWe Connect control unit (OCU) with embedded

eSIM card. An alternative retrofit option is also available.

Detailed information about the functions and requirements ofConnect Fleet is available online:

—In Europe:

Please contact your Volkswagen dealership if you have any questions.

The compatibility of the VolkswagenWe Connect control unit (OCU) with Connect Fleet depends on the

selected vehicle equipment.

The Connect Fleet app is only available from thePlay Store for Android devices and from theApp Store for iOS

devices.

The names of services etc. on theConnect Fleet web portal and in theConnect Fleet app may differ from

those listed here and are subject to change without notice.

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Legal information and requirements

Information about the vehicle is transmitted and processed online when you useConnect Fleet. This data may also

indirectly provide information about the respective driver, e.g. driving behaviour or location. As the person concluding

a Connect Fleet contract with Volkswagen AG, you must ensure that data protection and privacy rights are

guaranteed when your vehicle is used by family members, friends or other drivers. You must inform the respective

driver in advance that the vehicle is transmitting and receiving data online and that you can view this data.

By concluding a Connect Fleet contract for your vehicle, you as the contracting party undertake to inform each driver

that the vehicle can transmit and receive data online, as required by data protection legislation. This also applies if

you sell or lend your vehicle.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

Tracking services: Ask all vehicle occupants

Tracking services require geodata and vehicle data to determine whether the vehicle is complying with set speed

limits, where the vehicle is parked, or whether the vehicle is being used in a geographically-defined area. This

information is displayed on the Connect Fleet web portal.

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an occupant does not

agree, deactivate the services (if possible) or exclude the occupant from use of the vehicle.

Personal data

Volkswagen AG collects, processes and uses the user’s personal data in accordance with statutory requirements. You

can access the current data protection policy on the Volkswagen Commercial Vehicles website.

Volkswagen AG protects your personal data and uses it only to the extent permitted by law, or if you have consented

to its use. Further information on data processing in relation to Connect Fleet services can be found in the current

version of the privacy policies which are available on the Volkswagen Commercial Vehicles website and on the

Connect Fleet web portal:

—In Europe:

Permanent transfer of the vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use,We Connect

may already be activated and the previous user may still be able to view collected data and control certain vehicle

functions via We Connect.

The previous owner of the vehicle must remove the vehicle from theirConnect Fleet profile if they used

Connect Fleet corporate fleet management. If the previous owner does not remove the vehicle, they will be able to

continue to view the data collected by Connect Fleet. A corresponding message appears whenWe Connect services

are activated if the vehicle is still in use in Connect Fleet. Additionally, theConnect Fleet service in the vehicle is

activated and the globe icon in the Infotainment system lights up white to show that the vehicle is transmitting data,

even if a primary user of We Connect is not logged in.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user of

We Connect. In this case, you can register yourself as the primary user of the vehicle and automatically remove the

previous primary user.

Alternatively, you can permanently delete the previous user as the primary user in the Infotainment system. You can

also set the vehicle to offline mode ( (→ Volkswagen Car-Net in the Infotainment system)) to restrict your vehicle’s

communication with the Volkswagen AG data server and to limit processing of vehicle-related data and personal

details.

310

Registering as a fleet manager

A fleet manager must be registered in order to create and manage the fleet. The fleet manager creates drivers and

vehicles and manages the data.

The fleet manager’s user account also doubles as the company’s corporate user account.

Registration

Prerequisite

✓ The official documents pertaining to the company’s basic legal and corporate situation are available.

1. Open the Connect Fleet web portal at connectfleet.io.

2. Start the registration process for a corporate user account on theConnect Fleet web portal.

3. Click on Register new company.

4. Select the official location and language of your company headquarters and confirm these entries.

5. Enter the fleet manager’s company information and personal details to complete the registration process for a

corporate user account or Volkswagen ID.

6. Agree to the terms of use for the corporate user account.

A confirmation email is sent to the specified email address.

7. Click on the link in the email to confirm your registration.

8. Confirm the information about verification as a company administrator.

Prepare the official documents pertaining to the company’s basic legal and corporate situation.

9. Enter the fleet manager’s user account details to log intoConnect Fleet.

10. Complete the registration process on theConnect Fleet web portal.

The company and fleet manager are now registered forConnect Fleet. You can now create driver profiles and add

vehicles to the fleet.

It can take up to two days to verify the documentation you

upload.

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Managing the fleet as a fleet manager

As the fleet manager, you can obtain an overview of the vehicles in the fleet, the registered drivers and the vehicle

data on the Connect Fleet web portal.

Adding a vehicle

To add a vehicle, you simply need to enter the details on theConnect Fleet web portal.

Prerequisites

✓ You must be registered as a fleet manager on theConnect Fleet web portal.

✓ You have section 2 of the registration certificate and the vehicle registration document as a computer file.

1. Log into the Connect Fleet web portal with the fleet manager’s login details.

2. Click Add vehicle.

3. Click

.

4. Enter the vehicle identification number (VIN, 17-character code) of the vehicle in question.

5. Upload section 2 of the registration certificate and the vehicle registration document.

6. Confirm that you are an authorised company representative.

The validity of the uploaded vehicle registration document will be verified.

7. Click Add to fleet once verification is complete.

8. Enter the vehicle’s registration number to complete the registration.

The vehicle has been added to the fleet and you have activatedConnect Fleet.

You can view the vehicle data on theConnect Fleet web portal.

If the vehicle has been added to aConnect Fleet user account for the first time, the vehicle must first be driven for a

distance of more than 2 km while a driver registered in the fleet is connected to the vehicle. The vehicle will be fully

recognised only after this time and the current vehicle data will be transmitted.

It can take up to two days to verify the documentation you

upload.

Adding a driver

1. Log into the Connect Fleet web portal with the fleet manager’s login details.

2. Click Add driver.

3. Click

.

4. Enter the driver information.

5. Click Add .

You will receive a user ID and password for the driver. The driver can use these details to log in via theConnect Fleet

app.

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Connecting to the vehicle as a driver

As a driver, you can use your mobile telephone to connect to the vehicle and use theConnect Fleet app as a digital

logbook and cost logbook, and to send damage reports. The data recorded while driving and in the app is transferred

automatically to the Connect Fleet web portal.

Connecting to the vehicle

Prerequisites

✓ The vehicle has been added to the fleet.

✓ The fleet manager has added you to the fleet as a driver.

✓ The Connect Fleet app is installed on your mobile telephone.

1. Log into the Connect Fleet app with your user ID and password.

2. When you log in for the first time, follow the instructions in the app and complete the login process.

The vehicles in the fleet will be shown in the app. If a vehicle has just been added to the fleet, it can take several

minutes until the vehicle is displayed in the app.

3. Tap Select vehicle .

4. Tap the required vehicle.

You are now connected to the vehicle. Journeys with the vehicle will be assigned to you until you disconnect the

connection.

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Data storage and services for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

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