Functional restrictions during software installation
Control units, functions and displays are not available during software installation. Do not use the vehicle during this
time.
—Central computer for the Infotainment system: the central computer, the display and control unit and other control
devices are not available during the software installation.
—Control unit for the digital instrument cluster: no displays, or only a few displays, can be shown on the digital
instrument cluster during software installation.
—Volkswagen We Connect control unit (OCU): No services are available during software installation. These include
the eCall Emergency System and Automatic Accident Notification.
—Switching on the ignition during the software installation may cause the following error message:Fault:
Emergency call function. Please contact workshop. This is normal in this instance. Wait for a few minutes until the
message disappears.
After installing the software
After installing the software andbefore starting the engine, read the notification in the Infotainment system or on the
instrument cluster that confirms that installation is complete. The vehicle may need up to one minute to display the
status of the system update.
—You can start the engine once the software has been installed correctly.
—If the software installation failed: (→ Over-the-air update).
System update troubleshooting
Software installation failed
—If software installation is unsuccessful, a corresponding error message will be displayed on the Infotainment
system or instrument cluster. Observe the corresponding messages and warnings.
—Control units will no longer function or will not function correctly in the event of a critical installation error. No
functions or displays are available until the fault is rectified. Do not use the vehicle. If this occurs, contact
Customer Care at Volkswagen Commercial Vehicles.
Should I perform the system update?
It is in your own interests to install system updates as soon as possible. If the driver repeatedly rejects the system
update, it is then necessary to visit a qualified workshop.
Can I interrupt download of the system update?
Yes, this is possible.
Can I stop the system update software installation?
No, this is not possible.
What will happen if software installation is interrupted?
If software installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible
that control units will be not be updated and may be damaged due to incomplete software installation .
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