Despite the security mechanisms installed in the vehicle, it is not possible to completely rule out the risk of
unauthorised access by malware or an Internet attack on vehicle functions and control units. Malware that has
infected the vehicle can influence or deactivate control units and vehicle functions, or can take over control and lead
to serious accidents and fatal injuries.
● If the vehicle functions or reacts differently than normal or behaves in an unusual way, reduce your speed(if
possible) immediately and in a controlled manner and go immediately to the nearest qualified workshop or seek
expert assistance.
● Malware can also access data and information that are stored in control units, in the Infotainment system and on
connected data media and paired mobile devices.
Risk reduction
You too can actively reduce the risk of unauthorised access to vehicle systems and functions:
—Use only data media, Bluetooth devices and mobile devices in the vehicle than do not contain manipulated data or
malware.
—Have the vehicle serviced, repaired and maintained only by a qualified workshop. Volkswagen Commercial Vehicles
recommends using a Volkswagen Commercial Vehicles dealership for this purpose.
—Install system updates provided by Volkswagen AG immediately .
WARNING
Computers, data media and mobile devices that are connected to the Internet or that are used in public and private
networks may be infected by manipulated data or have malware installed on them.
● Protect computers, data media and mobile devices with a suitable anti-virus program and by complying with
common security precautions.
● Regularly update the appropriate anti-virus program with the updates or upgrades provided by the provider.
Introduction
What is a system update?
The “system update” function enables Volkswagen AG to update the control unit software in the vehicle without you
having to attend a qualified workshop.
Each system update has two phases – download followed by software installation.
The driver is prompted to confirm the start of each phase on the Infotainment system.
The “system update” function is only available in some countries and is not available for all vehicles.
What is the purpose of a system update?
The system update is a preventative measure designed to avoid unwanted incidents and system states, for example
to protect against malware.
How do I know when a system update is available?
The switched-on Infotainment system indicates that a system update is available.
If several system updates are available for the vehicle at the same time, one system update must first be installed
successfully before the next system update can be executed.
WARNING
It is possible in very rare cases that a control unit will not function properly after a software installation process.
● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.
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