WARNING
If the digital instrument cluster does not function after software installation, no instruments, warning lamps,
symbols or text messages can be displayed. Driving with a digital instrument cluster that is not working can cause
accidents and fatal injuries.
● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.
A system update may delete any previous action designed to enhance performance or efficiency, such as
engine tuning, that was not performed by Volkswagen AG.
For some vehicles, release notes can be displayed once before or after a system update. They contain details
of the changes to the vehicle status. The release notes are only displayed once and cannot be viewed again.
WARNING
Control units will be deactivate and will not function while software installation is taking place. Driving with
deactivated or malfunctioning control units can cause accidents and fatal injuries.
● Carry out software installation in a suitable place where other road users are not impeded.
● Never use the vehicle while software installation is taking place.
Basic requirements for the system update
The following basic requirements must be met in order to download a system update and install the software.
General conditions
✓ The “system update” function is available in your country.
✓ You have an active VolkswagenWe Connect user account.
✓ You have assigned the vehicle to your activeWe Connect user account.
✓ Your current privacy settings allow data and information to be transmitted and received (→ Volkswagen Car-Net in
the Infotainment system).
Vehicle conditions
✓ The vehicle must be in an area with sufficient mobile telephone reception.
✓ The electrical system in the vehicle is functional.
✓ The 12-volt vehicle battery is appropriately charged.
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