Get Data storage and services -> Internet connection Guide for Volkswagen Caddy SUV Fifth Generation (2020-2025)

—GPS Tracking & Route Information.

—Consumption Analyser.

—Maintenance Management.

We Connect individual options:

Maximum possible scope. Not available in all vehicles and countries.

—We Upgrade for retrospective activation of individual vehicle functions relating to specific equipment.

—Data plans (subject to charge) for using online functions, e.g. the “Streaming & Internet” service.

—Digital owner's manual(user guide).

—App-Connect (available with some devices).

The service portfolio and other individual services offered by Volkswagen may be changed, discontinued, deactivated,

reactivated, renamed and expanded without prior notice.

Detailed information about the VolkswagenWe Connect functions and about how to set up a user account etc. are

available on the internet and also on the Volkswagen We Connect web portal after you have created a user account:

—In Europe:

WARNING

It is not possible to make telephone calls or transfer data in areas with inadequate mobile and GPS reception.

● If possible, go to a different location.

WARNING

Computers, data media and mobile devices that are connected to the Internet or that are used in public and private

networks may be infected by manipulated data or have malware installed on them.

● In addition to the usual precautionary measures to be taken when using the Internet, you should protect your

computer, data media and mobile devices with suitable anti-virus software and regularly update the signatures.

NOTICE

Vehicle damage can be caused by factors that are outside the control of Volkswagen AG. Such factors include in

particular:

● Insufficient network strength

● Misuse of mobile devices

● Data loss during transfer

● Unsuitable and malicious third-party applications

● Malicious software on data media, computers, tablets and mobile devices

Prerequisites

Which Infotainment system is compatible with Volkswagen We Connect?

The vehicle must be ordered with VolkswagenWe Connect and equipped with a suitable factory-fitted Infotainment

system. Volkswagen We Connect is not available on all Infotainment systems. SomeWe Connect services are not

compatible with all available Infotainment systems.

Volkswagen We Connect is not available in all countries and is subject to country-specific limitations on the usage

period.

Internet connection

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To use the online services, the Infotainment system has to be connected to the internet via the eSIM of the factory-

fitted Volkswagen We Connect control unit (OCU). You can set up the eSIM internet connection to automatically use

all We Connect services except “Streaming & Internet”.

You can purchase optional data plans in order to use the “Wi-Fi hotspot” and “Streaming & Internet” services, or

alternatively you can use a mobile telephone as a hotspot. You need a SIM card with a data plan to use the “Wi-Fi

hotspot” and “Streaming & Internet” services via a mobile hotspot.

Privacy settings

The privacy function enables the staggered blocking or authorisation of data transmission between the vehicle and

the internet.

You can set the required mode in the Infotainment system.

The privacy function applies only to data transmissions via the OCU with an integrated SIM card. The privacy function

cannot prevent the transmission of data from a paired mobile device to the telephone interface.

The privacy function is not available with all Volkswagen Infotainment systems.

You cannot switch off or deactivate statutory services and their associated data transmission, e.g. eCall Emergency

System.

Please note that every vehicle user can adjust individual privacy function settings. These settings may be

different from those preferred by the vehicle owner.

Privacy function symbols

The following symbols display the privacy function mode individually or together in the Infotainment system.

Grey: Offline, not connected to the Internet.

Online, connected to the Internet.

“Maximum privacy” mode.

“No position data” mode.

“Use my position” mode.

“Share my position” mode.

Example showing “Maximum privacy” mode display:

Glossary

Activate one of the following modes on the Infotainment system in order to permit or prevent data transmission.

Mode: “Maximum privacy”

The following happens in this mode:

—All We Connect, We Connect Plus and Connect Fleet services are deactivated and not transmitting any data.

—All tracking services are deactivated→ Effects on online functions and tracking services.

—The eSIM card is deactivated.

—All vehicle functions that require an online connection via the eSIM card are deactivated→ Effects on online

functions and tracking services.

—It is not possible to update any information and data stored in the control units, e.g. emergency call numbers,

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Data storage and services -> Internet connection for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

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