Interference
Even when the above-mentioned requirements for using the services are met, the functionality of the We Connect
services can be impaired or interrupted due to factors that lie outside the control of Volkswagen AG. Such factors
include in particular:
—Maintenance, repairs, deactivations, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
—The telecommunications provider has changed the mobile telecommunications standard for transferring mobile
data, e.g. from UMTS to EDGE or GPRS.
—An existing mobile telecommunications standard has been shut down by the telecommunications provider.
—Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms, weather, landscape,
interfering devices or intensive use of the mobile network in the relevant cells.
—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can
also include tunnels, streets with tall buildings, garages, car parks, underpasses, mountains and valleys.
—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.
—Countries where Volkswagen We Connect services are not available.
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