Legal information and requirements
Information about the vehicle is transmitted and processed online when you useConnect Fleet. This data may also
indirectly provide information about the respective driver, e.g. driving behaviour or location. As the person concluding
a Connect Fleet contract with Volkswagen AG, you must ensure that data protection and privacy rights are
guaranteed when your vehicle is used by family members, friends or other drivers. You must inform the respective
driver in advance that the vehicle is transmitting and receiving data online and that you can view this data.
By concluding a Connect Fleet contract for your vehicle, you as the contracting party undertake to inform each driver
that the vehicle can transmit and receive data online, as required by data protection legislation. This also applies if
you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
Tracking services: Ask all vehicle occupants
Tracking services require geodata and vehicle data to determine whether the vehicle is complying with set speed
limits, where the vehicle is parked, or whether the vehicle is being used in a geographically-defined area. This
information is displayed on the Connect Fleet web portal.
Therefore, before driving, ask all occupants if they agree to use of the activated services. If an occupant does not
agree, deactivate the services (if possible) or exclude the occupant from use of the vehicle.
Personal data
Volkswagen AG collects, processes and uses the user’s personal data in accordance with statutory requirements. You
can access the current data protection policy on the Volkswagen Commercial Vehicles website.
Volkswagen AG protects your personal data and uses it only to the extent permitted by law, or if you have consented
to its use. Further information on data processing in relation to Connect Fleet services can be found in the current
version of the privacy policies which are available on the Volkswagen Commercial Vehicles website and on the
Connect Fleet web portal:
Permanent transfer of the vehicle
If you purchased the vehicle second-hand or another person has transferred it to you for permanent use,We Connect
may already be activated and the previous user may still be able to view collected data and control certain vehicle
functions via We Connect.
The previous owner of the vehicle must remove the vehicle from theirConnect Fleet profile if they used
Connect Fleet corporate fleet management. If the previous owner does not remove the vehicle, they will be able to
continue to view the data collected by Connect Fleet. A corresponding message appears whenWe Connect services
are activated if the vehicle is still in use in Connect Fleet. Additionally, theConnect Fleet service in the vehicle is
activated and the globe icon in the Infotainment system lights up white to show that the vehicle is transmitting data,
even if a primary user of We Connect is not logged in.
In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user of
We Connect. In this case, you can register yourself as the primary user of the vehicle and automatically remove the
previous primary user.
Alternatively, you can permanently delete the previous user as the primary user in the Infotainment system. You can
also set the vehicle to offline mode ( (→ Volkswagen Car-Net in the Infotainment system)) to restrict your vehicle’s
communication with the Volkswagen AG data server and to limit processing of vehicle-related data and personal
details.
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