Registration and activation
In order to use the VolkswagenWe Connect functions you must first create a user account and register the vehicle.
You can then activate and manage the individual Volkswagen We Connect services via this user account.
Prerequisites
✓ The ignition is switched on.
✓ The Infotainment System is switched on.
✓ The Infotainment system is connected to the internet via the hotspot on a mobile telephone or the factory-fitted
Volkswagen We Connect control unit (OCU).
✓ You have a mobile device with an Internet connection in order to confirm registration by email.
✓ You have a valid email address in order to create a user account for VolkswagenWe Connect.
We Connect registration and activation
You must complete the following steps to register for and activateWe Connect:
—Create a We Connect user account on theWe Connect web portal at (→ Car-Net), in the app, or directly via the
Manage users menu in the Infotainment system.
—Order and activate VolkswagenWe Connect.
—Add a vehicle to your user account.
—Provide proof of ownership.
—Provide proof of identity. This is only necessary if you need to access security-relatedWe Connect services.
You can activate your account on theWe Connect web portal (→ Car-Net) or in the Infotainment system itself.
Activation via the Infotainment system
—Tap
User or Manage users Become primary user.
User or Manage users Become primary user.
HOME
OR: Tap
MENU
—Follow the other information and instructions in the Infotainment system.
You may be prompted to create an S-PIN during the activation process.
Activation options
10-inch version of the Infotainment system
8.25-inch version of the Infotainment system
Infotainment system smaller than the 8.25-inch version
We Connect web portal
Yes
Yes
No
Yes
Yes
We Connect app
S-PIN
The S-PIN is a multi-digit number sequence that can be freely selected during theWe Connect registration process.
When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. The S-PIN can
be changed in the We Connect user account under “Account settings”.
The S-PIN is required, for example, to protect your user profile or to execute a security-relatedWe Connect service in
the vehicle.
You must treat the S-PIN as strictly confidential. For security reasons, you should change the S-PIN immediately if it
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