Get Connectivity Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Cyber security

Cyber security describes measures that reduce the risk of illegal access to vehicle functions, data and control

modules caused by malware or an Internet attack. Of all the components in the vehicle, connectivity components

are most at risk of unauthorized access or cyber attacks.

Connectivity components comprise control modules for data transmission, interfaces, media and diagnostic

connections through which information and data can be exchanged between the vehicle and mobile devices or the

Internet.

Connectivity components are equipped with security mechanisms to minimize the risk of unauthorized access to

vehicle systems.

Connectivity components include in particular:

—Diagnostic connection port

—Control module with installedeSIM

card.

—Phone interface

—App-Connect.

—Wi-Fi

® hotspot.

—NFC

radio technology.

—Bluetooth® interface.

—USB

port.

—SD

card slot.

The type and number of connectivity components present in your vehicle depends on the vehicle equipment

and the country.

Software and security mechanisms

Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or

operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various

times.

Updates improve the security, stability and operating speed of vehicle systems. The update is a preventative measure,

for example, to protect from malware and to optimize functionality.

An update is used to update the software of control modules in the vehicle.

Depending on the vehicle and country, there are two ways to update your vehicle:

—Updates by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer

or authorized Volkswagen Service Facility.

—Updates via an Over-the-Air Update.

WARNING

Malware can access data and information stored in the control modules, in the Infotainment system and on

connected or paired mobile devices. In spite of the integrated security mechanisms and regular Over-the-Air

Updates, malware can cause damage and malfunctions in control modules and the vehicle. In the same way,

connecting mobile devices that are infected with malware can result in damage and malfunctions in control

modules and the vehicle. The damage can lead to a complete loss of your data and malfunctions can cause serious

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accidents and fatal injuries.

● If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner and contact an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

● Perform pending updates as soon as possible once they are made available or have them performed by suitably

qualified professionals.

● Protect your mobile devices with a suitable antivirus program and by taking commonly known precautions.

Regularly update the antivirus program using the supplied updates provided by the vendor.

Minimizing risks

You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these

guidelines:

—Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data

or malware.

—Ensure that updates provided by Volkswagen are carried out by suitably qualified professionals as soon as possible

once they are made available. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility. If the option to perform Over-the-Air Updates is available, depending on the vehicle

and country, carry out all updates provided by Volkswagen immediately. If the Over-the-Air Update is ignored

multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be

contacted for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

—Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Introduction

Over-the-Air Updates enable us to ensure that your vehicle is always kept up to date, e.g. to protect against

malware and optimize functionality.

Over-the-Air Updates and app updates

Two types of updates are made available for your vehicle: Over-the-Air Updates and app updates.

The Over-The-Air Updates are extensive and update the entire vehicle control software. Over-the-Air Updates are

only available after signing a contract with Volkswagen AG for using online services.

There are app updates for the apps available in the vehicle and you do not need an active contract with Volkswagen

AG for using online services.

Further information about app updates is available at (→ In-Car Shop).

How can you tell that an Over-the-Air Update is pending?

A pending Over-the-Air Update is displayed in the Infotainment system.

If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be

completed successfully before the next Over-the-Air Update can be carried out.

It is in your best interests to perform Over-the-Air Updates as promptly as possible. If the Over-the-Air

Update is ignored multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen

Service Facility must be contacted for assistance. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air

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Update. Malfunctions in a control module and the vehicle can cause serious accidents and fatal injuries.

● If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.

● Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

WARNING

If the digital instrument cluster malfunctions after an Over-the-Air Update, it will not be possible to display

instruments, warning lights, symbols or messages. Driving with a malfunctioning instrument cluster can lead to

serious accidents and fatal injuries.

● Do not use the vehicle. Contact Volkswagen Customer Care.

NOTICE

If special modifications are made to vehicles outside of the responsibility of Volkswagen AG, such as for service

vehicles or taxis, there is a risk that these special functions, e.g. taximeter, will no longer work properly after an

Over-the-Air Update.

● Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility before performing an Over-

the-Air Update.

Measures to increase performance or efficiency(e.g. engine tuning) that are not performed by Volkswagen

may be reverted by an Over-the-Air Update.

Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be

displayed once before or after an Over-the-Air Update.

The Over-The-Air update will not update apps or, if available depending on the vehicle and model, functions

or apps acquired via the In-Car Shop.

Requirements for an Over-the-Air Update

The following requirements must be met for an Over-the-Air Update to be downloaded and the software installation

for an Over-the-Air Update to be carried out.

✓ The “Over-the-Air Update” function is available in your country.

✓ You have set up a Volkswagen user account (→ Volkswagen ID).

✓ You have concluded an active contract for using online services.

✓ You have assigned the vehicle to your active Volkswagen user account.

✓ In your Volkswagen user account, you have consented to theTTDSG

.

✓ There is a primary user; it may be necessary for you to log in as the primary user (→ User management).

✓ The vehicle is in an area with enough mobile reception.

✓ Your current privacy settings allow sending and receiving of data and information (→ Privacy settings).

✓ The 12-volt vehicle battery is sufficiently charged.

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Downloading and installing an Over-the-Air Update

Download costs

An Over-the-Air Update is downloaded via the factory-installed control module with aneSIM

card and is free of charge. Volkswagen pays the connection charges.

Time of download

The download takes place automatically without a prior notification and is possible even while driving. Once the

download has been completed, you will receive notification of a pending Over-the-Air Update.

The download time depends on the network quality, file size and Over-the-Air Update type. It may be the

case that the download is interrupted. In this case, the download will resume when the ignition is switched

on.

Requirements for software installation

—The vehicle is parked safely in accordance with legal requirements and local conditions .

—The previous Over-the-Air Updates have been installed.

Software Installation of the Over-the-Air Update

Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else.

WARNING

Control units are deactivated and will not be operational for the duration of the software installation. Driving with

deactivated or non-functioning control units can lead to accidents and fatal injuries.

● Carry out the software installation so that other road users are not affected.

● Never operate your vehicle during a software installation.

1. Stop the engine and set the electronic parking brake.

2. Close the engine hood, trunk lid, all windows, the tilting and sliding panoramic sunroof if necessary, and all

doors.

3. Confirm the software installation in the Infotainment system.

4. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

5. Exit the vehicle, taking all vehicle keys with you.

6. Lock the vehicle.

Functional limitations during software installation

The control modules, the main computer, functions and displays will not be available during software installation. Do

not use the vehicle during this process and do not operate the Infotainment system.

—Mobile online services are not available.

—The Emergency Call Service, Roadside Call Assist and the legally requiredeCall Emergency System are not available.

—Park Distance Control is not available.

Following the software installation

After the software installation and before starting the engine, read the message regarding completion of the

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software installation in the Infotainment system or instrument cluster. The vehicle will require up to 1 minute to

display the status of the Over-the-Air Update.

—After a successful software installation, you can continue to use the vehicle again.

—If the software installation is unsuccessful: (→ System update).

Troubleshooting

Installation of an Over-the-Air Update has failed

—If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the

Infotainment system or instrument cluster. Take note of corresponding messages and warning notifications.

If there was a critical installation error, control modules may no longer function or not function correctly.

Functions and displays will not be available until the error is rectified. Do not use the vehicle. If this is the

case, contact Volkswagen Customer Care.

Can I interrupt the installation of an Over-the-Air Update?

No, this is not possible.

What happens if installation of an Over-the-Air Update is interrupted?

If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be

updated and may be damaged by the incomplete installation of the Over-the-Air Update.

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Introduction

Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.

The type and number of wired and wireless connections depends on the vehicle equipment and the country. The

connections may differ within a model line or in a model with optional equipment.

In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that

was placed in the vehicle at the factory, if available.

If the plug on the connector cable cannot be inserted, check the position and the connections.

NOTICE

If you use unsuitable or damaged connector cables and if you insert the plug on the connector cable with excessive

force or in the wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection

and the plug on the connector cable can be damaged.

● Only use suitable and undamaged connector cables.

● Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing

lightly.

● Make sure the connector cable is not trapped or bent excessively.

If a connected device is not recognized, disconnect all connected devices and then reconnect the device.

Check the function of the connector cable used, if necessary.

If malfunctions occur in a connected device, restart the device. This sometimes fixes the

error.

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USB port

Using the USB port, you can transfer data and charge devices or only charge devices.

USB-C port

Fig. 1 USB-C connection in the vehicle(general example).

The vehicle may contain the followingUSB

-C ports:

Symbol for aUSB

port for data transmission and charging.

Symbol for aUSB

port for charging only.

You can find information about charging options and charging capacity in this Owner's Manual (→ Charging

Options for Mobile Devices).

Possible USB port installation locations

The number and installation locations of theUSB

ports depend on the vehicle and vehicle equipment and are not available in all countries.

—In the center console.

—At the base of the interior rearview mirror.

—In the storage compartment in the center console.

—In the compartment underneath the center armrest.

USB

ports at the rear seats only come with a charging function.

Available Data Transfer Functions

The following USB

data transfer functions are available depending on the vehicle equipment.

—App-Connect .

—Media playback .

—Update, e.g. of the navigation data (→ Navigation).

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Instructions and restrictions

—Only use suitableUSB

connection cables. The USB connection cable must match theUSB port installed in the vehicle.

—Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the

manufacturer.

—Difference in quality between data carriers from different manufacturers can cause problems with media playback.

—Using USB

extension cables, USB adapters or USB hubs may result in malfunctions or failure of theUSB functions.

Bluetooth® interface

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio files on a mobile device that is connected via Bluetooth, such as a cell phone, can be

played through the vehicle speakers.

Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that

supports this function.

Bluetooth profiles

A maximum of three mobile devices can be connected simultaneously via Bluetooth: two for telephony and one for

music playback.

The following Bluetooth functions are supported:

—Telephony and handsfree mode.

—Music playback.

—Display and operation for music playback.

—Transfer of cover art.

—Access to phone book and call lists.

—Access to SMS

and e-mail.

Requirements for using the Bluetooth interface for music playback

✓ The mobile device supports the Bluetooth profileAdvanced Audio Distribution Profile(A2DP

).

✓ The audio and media transfer to the Infotainment system must be allowed in the settings on the mobile device.

You can find more detailed information about using the mobile device for music playback in this Owner's Manual .

Pairing your mobile device to your vehicle via Bluetooth

There are various options for pairing your cell phone with the vehicle via Bluetooth. The simplest option is pairing via

one of the following main menus: Radio/Media or Phone.

Pairing via Phone

1. Open the app overview and tapPhone.

2. Follow the instructions in the Infotainment system.

3. To connect another cell phone if cell phones are already connected, tap

4. Select the cell phone to be connected.

Select cell phone.

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Pairing via Radio/Media

1. Open the app overview and tapRadio/Media Media Source Bluetooth.

2. Follow the instructions in the Infotainment system.

3. If Bluetooth is already selected underSource but another cell phone is to be used, tapSource Bluetooth again.

Or: tap

Media Select Bluetooth audio device.

Mobile Devices Menu

If pairing via the phone interface or the Radio/Media menu should fail, pairing can also be performed in the

Network Mobile devices menu.

1. In the app overview, tap

Network Mobile devices.

2. With the factory settings, both Bluetooth and visibility are always activated. If Bluetooth should be deactivated,

tap and activate Bluetooth and Visibility.

3. Open the list of available Bluetooth devices on your cell phone and select the Bluetooth device name for the

Infotainment system. In the factory settings, the Bluetooth® device name of the Infotainment system is “my

VW” and the last four digits of the VIN

.

4. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user profile.

5. Optional: Confirm the message for transferring the data on the cell phone.

You generally only need to pair a cell phone once. You can reestablish the cell phone's connection to the

Infotainment system at any time via Bluetooth, without re-pairing the cell phone.

The extent to which the cell phone connected via Bluetooth can be controlled via the Infotainment system

depends on the mobile device.

Please refer to this Owner's Manual for more detailed information on the use of a cell phone via a Bluetooth

connection.

Generally, all warning and operation tones on a connected cell phone, such as touch tones, should be

switched off to avoid interference and malfunctions.

Introduction

You have two options for using Internet in the vehicle.

—Via the hotspot on a mobile device, e.g. cell phone.

—Via the eSIM

of the vehicle (→ Wi-Fi).

The possible types of internet connections depend on the country and the vehicle equipment and the Infotainment

system being used.

When using the hotspot on a mobile device, depending on your mobile data rate, additional costs, such as roaming

fees, may result from downloading and using data plans online, especially in other countries. Volkswagen

recommends using a mobile phone plan with a flat rate data package due to the possible volume of data. Information

on this can be obtained from the mobile network provider.

In order to use the eSIM

, you need to purchase data plans via the web shop of Volkswagen's external mobile communications partner.

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However, you do not need any data plans from the external mobile communications partner in order to use

Volkswagen AG's mobile online services. This requires a contract for using mobile online services, which may be

subject to a charge.

Regardless of how you establish the Internet connection, whether via a mobile device hotspot or via theeSIM

of the vehicle, you can use the Infotainment system as a Wi-Fi® hotspot for eight other mobile devices (→ Wi-Fi). This

function depends on the vehicle equipment and is not available in all vehicles.

Setting up the Internet connection

Activating the Internet Connection via the eSIM

1. In the app overview, tap

Data connection.

2. Activate Streaming via integrated data connection (eSIM).

Using an Internet connection via a mobile device

1. Activate tethering/Wi-Fi

hotspot on the mobile device, see the manufacturer's operating instructions.

2. In the app overview, tap

Wi-Fi Wi-Fi: Search for Wi-Fi.

The Infotainment system scans forWi-Fi

hotspots in the area. This scan process can take a few seconds.

3. Select the Wi-Fi

network for the preferred mobile device.

4. Enter the mobile device network key in the Infotainment system and confirm it.

The Wi-Fi

connection between the mobile device and the Infotainment system is established. It may be necessary to make

further inputs on the mobile device in order to complete the connection.

Due to the large number of mobile devices that are available, there is no guarantee that all functions will

always be available.

The availability of the function for using the Infotainment system as aWi-

Fi

hotspot depends on the country and may vary.

The Wi-Fi

connection can only be implemented for secured Wi-Fi networks that support theWPA2 or WPA3 standard.

Older encryption methods and open networks are not supported.

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Setting Up and Deactivating a Wi-Fi® Hotspot

Setting Up a Wi-Fi Hotspot

You will need to enter information both in the Infotainment system and on the mobile device.

1. In the app overview, tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and activate it.

3. Search for the network names displayed in the Infotainment system on the mobile device.

4. Enter the password displayed in the Infotainment system on the mobile device and confirm.

The Wi-Fi

connection between the mobile device and the Infotainment system is established. It may be necessary to enter

additional information on the mobile device to complete the connection.

5. Optional: to connection additional mobile devices, repeat this process.

The network name and network key are generated automatically. You can then change the network name and

network key yourself.

Deactivating a Wi-Fi Hotspot

1. In the app overview, tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and deactivate it.

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Quick connection

Quick connection with the Infotainment system

The quick connection function can be used to quickly and easily establish an encryptedWi-Fi

® connection by scanning aQR code®.

If your cell phone's camera app cannot scanQR

code

s, install a suitable app to scanQR codes.

1. In the app overview, tap

2. Scan the QR code

Wi-Fi Quick connection to infotainment system.

in the Infotainment system with the mobile device.

The Wi-Fi

connection will be established. It may be necessary to make further inputs on the mobile device in order to

complete the connection.

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Technical Properties

The technical properties of the vehicle's Internet connections listed below depend on the vehicle equipment and are

only available in some countries.

— Wi-Fi

® according to IEEE 802.11 a/b/g/n/ac.

—2.4 GHz and 5 GHz data transfer.

—Up to eight mobile devices can be connected at the same time.

—Internet connection via Wi-Fi

:

—Tethering via cell phone.

—Hotspot for clients in the vehicle.

—Apple CarPlay® via Wi-Fi

.

—Android Auto® via Wi-Fi

.

—Simplified pairing process via QR code

®.

Possible data connection types

The available types of possible data connections depend on the vehicle equipment and are only available in some

countries.

Mobile device:

Use the Wi-Fi

hotspot on a mobile device (→ Wi-Fi).

eSIM (embedded SIM):

The vehicle has a control module with installedSIM

card (eSIM). In order to use theWi-Fi hotspot, you need to purchase data plans via the In-Car Shop or via the

web shop of Volkswagen's external mobile network provider.

Requirements

✓ Network settings Allow Internet connection is activated in the settings menu.

Or: Data connection Integrated data connection is activated.

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Introduction

App-Connect makes it possible to display and control content and functions displayed on the cell phone through the

Infotainment system screen.

To do this, the cell phone must be connected to the Infotainment system via aUSB

interface with a data transfer function.

Some technologies can also be used withApp-Connect Wireless via the Bluetooth interface and aWi-Fi

hotspot for the Infotainment system.

The following technologies may be available:

—Apple CarPlay®.

—Apple CarPlay® Wireless.

—Android Auto®.

—Android Auto® Wireless.

The technologies listed above are operated by third parties and provided by Volkswagen. Volkswagen is not

responsible if these technologies are canceled, discontinued or deactivated during the service life of the vehicle. Apps

from third-party providers may be incompatible. It cannot be guaranteed that the apps that are offered will be able to

run on all cell phones and with all operating systems.

Which App-Connect technologies are available to you depends on the country and on the cell phone in use. Apps can

be based on many different designs and can also differ depending on the vehicle and country. The content, scope,

and providers of the apps may vary. Furthermore, some apps depend on the availability of services from third party

providers.

You can find more information on the Volkswagen website.

The use of apps and the required mobile phone connection may be subject to additional

charges.

WARNING

Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.

● Always drive attentively and responsibly.

WARNING

If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with

serious or even fatal injuries.

● Protect the cell phone and its apps from misuse.

Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party

apps, inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data carriers, computers, tablets and cell phones.

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Symbols

The symbol display depends on the vehicle equipment and the country.

or

Show further information.

Select Apple CarPlay® technology.

Select Android Auto® technology.

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Connecting a cell phone with App-Connect

In order to use App-Connect or App-Connect Wireless, connect the cell phone with the Infotainment system in the

app overview via App-Connect. When usingApp-Connect Wireless, the connection is initiated via Bluetooth and then

established via the Wi-Fi

® hotspot of the Infotainment system.

As long as a cell phone is connected viaApp-Connect, no further cell phones can be used via the Infotainment

system, e.g. for phone calls via the Bluetooth phone interface.

When using Apple CarPlay, the Bluetooth connection is disconnected again when the connection via theWi-

Fi

hotspot for the Infotainment system is established.

When using Android Auto, the Bluetooth connection remains

active.

Connecting the cell phone via USB cable

1. For App-Connect, connect the cell phone to the Infotainment system viaUSB

cable.

2. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell

phone.

App-Connect is set up.

Connecting a Cell Phone forApp-Connect Wireless

1. Tap App-Connect

/

in the app overview.

2. Select the desired technology, Apple CarPlay™ or Android Auto, from the pop-up menu.

3. In the cell phone's Bluetooth menu, search for the displayed device name and pair the cell phone with the

Infotainment system.

In the factory settings, the device name of the Infotainment system is “my VW” and the last four digits of the

VIN

.

4. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell

phone.

App-Connect Wireless set-up is complete.

If any pop-up menus were dismissed during the connection process,App-Connect or App-Connect Wireless will not

be available. In this case, Volkswagen recommends deleting the devices from the cell phone settings and

Infotainment system and restarting the connection process.

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Apple CarPlay®

Requirements

The following requirements must be met in order to useApple CarPlay:

✓ The iPhone must supportApple CarPlay.

✓ The voice assistant(Siri) must be activated on the iPhone.

✓ Apple CarPlay must be activated in the iPhone settings without restrictions.

✓ For Apple CarPlay Wireless, Bluetooth® and the Infotainment system must be activated on the iPhone as aWi-Fi

® hotspot.

✓ If Apple CarPlay Wireless cannot be used, the iPhone must be connected to the infotainment system via aUSB

connection with data transfer. Only USB ports with data transfer are suitable for use withApple CarPlay®.

✓ The USB

cable used should be a USB cable certified and approved by Apple, e.g. the original Apple cable, or one from the

Genuine Volkswagen Accessories.

These technologies may not be available in all

countries.

Information on technical requirements, compatible iPhones, certified apps and availability can be found at the

Volkswagen and Apple CarPlay website or at an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Opening Apple CarPlay

1. To open the App-Connect main menu, tap App-Connect in the app overview.

Or: press APP.

2. To start Apple CarPlay, tap Apple CarPlay.

Disconnecting

1. Tap

in Apple CarPlay mode to open theApp-Connect main menu.

2. To end the active connection, tap or

.

The presentation of the function keys in the display may vary.

Special conditions

During an active connection with Apple CarPlay, the following conditions apply:

—For an iPhone connected with the Infotainment system viaApple CarPlay, phone functions can only be accessed via

Apple CarPlay.

—The connected iPhone cannot be used as a media device in theMedia main menu.

—It is not possible to use the internal navigation andApple CarPlay navigation at the same time. The route guidance

which was started last ends the previous active one.

—Depending on your Infotainment system, you can view information about telephone operation in the instrument

cluster display.

—Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the

instrument cluster display.

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—You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering

wheel.

Voice assistant

The availability of the “voice assistant” function depends on the vehicle equipment.

1. Tap briefly to start the Infotainment system IDA voice assistant.

Or: to start the voice assistant(Siri) on the connected iPhone, tap and hold

.

Android Auto®

Requirements

The following requirements must be met in order to useAndroid Auto:

✓ The smartphone must supportAndroid Auto.

✓ For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. The

Infotainment system must also be activated as a Wi-Fi

® hotspot.

✓ If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a

USB

connection that allows data transfer. Only USB ports with data transfer are suitable for use withAndroid Auto.

✓ Use a USB

cable certified and approved by the smartphone manufacturer or a USB cable from the Genuine Volkswagen

Accessories.

These technologies may not be available in all

countries.

Information on technical requirements, compatible smartphones, certified apps and availability can be found

on the Volkswagen and Android Auto websites or at an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Starting Android Auto

1. To open the App-Connect main menu, tap in the app overview.

Or: press APP.

2. Tap Android Auto to establish the connection with the smartphone.

Disconnecting

1. Tap Close in Android Auto mode to open theApp-Connect main menu.

2. Tap to end the active connection.

Special conditions

During an active connection with Android Auto, the following conditions apply:

—An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free

profile, HFP

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) at the same time.

—Phone functions are possible throughAndroid Auto. The Infotainment system phone function can also be used if

the Android Auto device is connected to the Infotainment system via Bluetooth at the same time.

—An active Android Auto device cannot be used as a media device in theMedia main menu.

—It is not possible to use the internal navigation andAndroid Auto navigation at the same time. The route guidance

which was started last ends the previous active one.

—You can view information about telephone operation in the instrument cluster display.

—Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the

instrument cluster display.

—You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering

wheel.

Voice assistant

The availability of the “voice assistant” function depends on the vehicle equipment.

1. Tap briefly to start the Infotainment system IDA voice assistant.

Or: to start the voice assistant of the connected smartphone, tap and hold .

Introduction to online services

You can use the mobile online services(hereafter referred to as "online services") to connect your vehicle to the

Internet. This gives you the option of expanding the scope of various vehicle functions with online functionalities, e.g.

receiving real-time data for navigation. The basic availability of online services depends on the country. Contact an

authorized Volkswagen dealer or authorized Volkswagen Service Facility to find out whether online services are

available in your country. You can find a description of all the available online services and further information about

registration and Help online at:

https://connect.volkswagen.com

You can find the myVolkswagen customer area online at:

https://www.myvolkswagen.net/start/en.html

Online services can only be activated after signing a contract with Volkswagen AG for using online services, which

may be subject to a charge. Online services are subject to a country-dependent term limitation.

The usage and availability of online services can differ depending on the country, vehicle and vehicle equipment. For

more information, refer to the General Terms and Conditions for the online services.

Emergency calls and phone calls cannot be made and data cannot be transmitted in areas with poor mobile

phone and GPS

reception.

Observe the warnings .

Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party

apps, inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data carriers, computers, tablets and cell phones.

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An overview of the online services that are activated for you is available in the Infotainment system in the

Privacy settings and services(→ Privacy settings) menu, on the Internet in themyVolkswagen customer area,

or in the Volkswagen app (hereafter referred to as "app").

Performing online services via the app may use data and lead to costs. If the contractually agreed volume of data is

exceeded, the transfer rate will decrease, which may cause delays in performing online services.

Registering for online services

To be able to use online services in the vehicle, you must carry out the following steps:

1. Create a Volkswagen ID (→ Volkswagen ID).

2. Create a new user (→ User management).

3. Become a primary user (→ User management) and, if necessary, perform Volkswagen Ident procedures for

using safety-relevant online services (→ Volkswagen Ident procedure).

Data processing

Applies to EU countries where the General Data Protection Regulation is in effect.

When using services, vehicle information is sent and processed online. This data can provide indirect information

about the respective driver, e.g. regarding vehicle handling. You can find the privacy policy regarding the use of

Volkswagen's mobile online services in the Infotainment system in the app overview under Legal.

To keep the information underLegal up to date, the vehicle must not permanently be in offline mode. In this

mode, the information cannot be updated. If the information is obsolete, you will be informed by a pop-up

notification.

Permanent transfer of the vehicle

If the vehicle has been purchased used or if the vehicle has been permanently transferred to you, online services may

already be activated and the previous user may be able to view data acquired by online services and control certain

functions of your vehicle.

You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, restore

the Infotainment system to factory settings and then register yourself as the primary user of the vehicle.

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Requirements for Using Online Services

To be able to make full use of the online services, the following requirements must be met.

✓ The hardware for using online services has also been ordered for the vehicle and installed ex works.

✓ The vehicle and user are in the area of use.

✓ It is possible to transfer data at the user's location and the vehicle's location without restrictions.

✓ The cell phone is compatible with the app.

✓ The privacy settings in the Infotainment system allow data to be transferred for the online services.

✓ The settings on the cell phone allow data to be transferred for the online services.

✓ A personal Volkswagen user account,Volkswagen ID, has been set up (→ Volkswagen ID).

✓ There is a valid contract with Volkswagen AG for using online services.

✓ A vehicle has been added to the Volkswagen user account (→ Virtual vehicle).

✓ Neither the emergency call and communication control module nor individual online services are deactivated or

disabled.

WARNING

Using apps, services and functions while driving can distract you from the road. Driver distraction can cause serious

accidents and fatal injuries.

● Always drive attentively and responsibly.

WARNING

If you use services without due care or inadvertently, this may lead to people in and around the vehicle suffering

serious or even fatal injuries, e.g. if they are inadvertently locked inside the vehicle.

● Always use services carefully and responsibly.

The vehicle added to the Volkswagen user account must first be driven a few kilometers before individual

services can record, send and display correct data.

Do not share your login details, password orS-

with others, keep them safe from unauthorized access and ensure that they are not seen by others.

Change your password on a regular

basis.

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Situations that can affect system functions

Even if requirements for the usage of these services have been met, the performance of online services may be

impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:

—Maintenance, repairs, deactivations, updates and technical improvements to the telecommunications systems,

satellites, servers and databases.

—Switching the mobile network standard to transmit mobile data through the telecommunications provider, for

example, from LTE

Or UMTS to EDGE or GPRS.

—Switching off an existing mobile network standard via the telecommunications provider.

—Malfunction, impairment, or interruption of the mobile network andGPS

reception, for example due to high speeds, solar storms, weather conditions, regional circumstances,

malfunctioning equipment, and high mobile network usage in the applicable radio cells.

—If you are in a location with no or very poor cell phone orGPS

reception. These locations may include tunnels, areas between tall buildings, garages, parking ramps, underpasses,

mountains, and valleys.

—Limited availability of information or incomplete or incorrect information from third-party providers, such as on

map displays.

—In countries, federal states and regions where online services are not offered.

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Services That Do Not Require Activation

The following services can still be used if the vehicle has not been added to a Volkswagen user account.

This is the maximum scope possible. Not all services are available in all vehicles and countries.

— Information call.

—Emergency Call Service .

—eCall Emergency System.

—Roadside Assistance Call without transfer of vehicle data.

The Emergency Call Service is available even if you are not logged into the Infotainment

system.

Further information is available online in Europe and on Volkswagen's

website.

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Setting Up Volkswagen ID

Volkswagen ID offers personal access to Volkswagen's digital world. The Volkswagen ID enables users to log in to

Volkswagen's apps and websites.

To use the services, you will need aVolkswagen ID. You can register withVolkswagen ID via myVolkswagen or the

Volkswagen app (hereafter referred to as "app").

Registration via myVolkswagen

1. Open www.myvolkswagen.net.

2. Create a Volkswagen user account in theLog in or register area.

3. Follow the instructions on the screen.

Registration via the App

1. Install the app.

2. Follow the instructions in the app.

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Changing and Deleting Volkswagen ID User Data

You can change or delete your user data or login details. Any changes to your login details will also apply to all

other Volkswagen systems that use Volkswagen ID at the same time.

Changing User Data via myVolkswagen

1. In the myVolkswagen customer area, openProfile & settingsand open one of the following areas:

—Volkswagen ID.

—Privacy settings and consent.

2. Click Volkswagen ID Change details.

3. Change and save user data.

4. Adjust and save information in thePrivacy settings and consent area as needed.

Deleting User Data via myVolkswagen

1. In the myVolkswagen customer area, click Profile & settings Volkswagen ID Delete data.

Your data will be deleted. YourVolkswagen ID will not be deleted.

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Carrying Out Volkswagen Ident

In order to use security-related services, you must confirm the identity of the primary user. You can provide proof

of identity either in person at an authorized Volkswagen dealer or authorized Volkswagen Service Facility, or via

Volkswagen Ident directly in the Volkswagen app.

1. If a message about identity verification appears when you use a security-related service for the first time, refer

to the information and tap Start.

2. Have an identification document ready.

3. Follow the instructions on the screen.

If the identity verification is successful, this will be confirmed by a message.

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Managing Vehicles

After you have set up yourVolkswagen ID and created your Volkswagen user account in the process, you must add

your vehicle to your Volkswagen user account using the 17-digit vehicle identification number (VIN). You will be

prompted to do this during the creation of your Volkswagen user account. Once your vehicle has been added to

your Volkswagen user account, you can activate online services.

Adding Further Vehicles via myVolkswagen

1. Click Add vehicle under myVolkswagen in the My vehicles & products area.

2. Enter the vehicle identification number (VIN

) and confirm.

The added vehicle is listed in the vehicle overview.

You can add additional vehicles viamyVolkswagen in the same

way.

Adding Further Vehicles via the App

1. Start the app and open the vehicle overview.

2. To add another vehicle, tap

3. Enter or scan the VIN

and confirm.

.

The added vehicle is listed in the vehicle overview.

Removing the Vehicle via the App or via myVolkswagen

If you remove the vehicle with which you are registered in your vehicle as a primary user, this is the same as

resetting the user management to factory settings. All users are deleted in the vehicle, and lose the rights

assigned to their respective role to use online services. To completely disconnect the connection between the

vehicle and Volkswagen ID, the vehicle must be in online mode.

1. Open the vehicle overview and tapDelete vehicle or Remove vehicle.

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Setting or Changing the S-PIN

In addition to the password, the security pin(S-PIN) will also be requested during user authentication. This acts as a

second level of security and protects security-related services against unauthorized access.

The security PIN

S-PIN is a sequence of several numbers that you can freely select as part of registration for online services.

When creating yourS-PIN

, avoid numbers that are easy to guess and widely known dates of birth. You must keep yourS-PIN strictly

confidential. For security reasons, you should change your S-PIN immediately if your S-PIN becomes disclosed to a

third party.

Setting the S-PIN via myVolkswagen and the App

—When adding your vehicle to the Volkswagen user account, you will be prompted to set theS-PIN

.

The S-PIN

should consist of four non-identical, non-consecutive (neither ascending nor descending) numbers.

Changing the S-PIN via myVolkswagen and the App

To change yourS-

, you must enter and confirm both the previous and the newS-PIN.

—You can change theS-PIN

under Online service settings in myVolkswagen.

Please note that it is only possible to change theS-PIN

in myVolkswagen if your vehicle is listed underMy vehicles & productsand your vehicle is in online mode.

—On the app, you can change yourS-PIN

in your user profile.

If you enter the S-PIN

incorrectly multiple times, the input field will be locked for a period of time.

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Getting Help

There are various sources of information for getting help with the function and use of individual services.

Help via myVolkswagen or the App

You will find information (depending on the country)on registering, individual services and frequently asked

questions (FAQ

) in the Help & contact area under Help for apps and digital services.

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Introduction

Depending on the country and the vehicle equipment, you can create user accounts for different vehicle users in

your vehicle. This enables you to save individual vehicle settings, such as the air conditioner, to one user account.

User Login After the Ignition is Switched On

If Volkswagen user accounts have been created in the vehicle, a welcome menu will be opened when the ignition is

switched on. The vehicle user can either log in or change users. If the Volkswagen user account has been protected

with an S-PIN

, you will need to enter theS-PIN to log in.

You can activate the Save S-PIN option, so that you will no longer be prompted to enter yourS-PIN

when selecting the Volkswagen user account. However, bear in mind that third parties then have access to your

personal data.

Once a user has logged in, the settings saved in the user profile will be loaded in the vehicle.

Automatic assignment of a Volkswagen user account to the vehicle key

If a vehicle user logs into the vehicle with their Volkswagen user account, the vehicle key that is active in the vehicle

will be automatically assigned to their Volkswagen user account. When opening the vehicle with an assigned vehicle

key, the Volkswagen user account assigned to the vehicle key is suggested for selection in the welcome menu. If the

Volkswagen user account is switched, the new active Volkswagen user account will be assigned to the vehicle key

that is active in the vehicle.

The automatic assignment of the vehicle key to the Volkswagen user account can be deactivated underUsers

Assign vehicle key automatically.

Opening user management

1. After switching on the ignition, tapChange user in the welcome menu.

Or: tap MENU Users.

Description of user roles

Primary user

—The “primary user” role is intended for the registered keeper or for a user of the vehicle who is not merely a

temporary user, e.g. lessee or company car driver. The primary user has unrestricted permissions and can assign

additional permissions to other users of the vehicle by inviting them as secondary users. When a new vehicle

primary user is confirmed, the previous primary user automatically loses the primary user role and permissions.

Secondary user

—The “secondary user” role is intended for users who regularly use the vehicle. The secondary users' position differs

from that of primary users, in that they must be invited by the vehicle's primary user. The primary user may delete

a secondary user at any time.

Guest users

—The “guest user” role is intended for users who use the vehicle only occasionally or just once. Guest users can log in

to any drivable vehicle without permission of the primary user. Any vehicle user may delete a guest user from the

vehicle at any time. The guest user only has limited access to certain services.

Anonymous guest

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—The “anonymous guest” user role is not assigned to one person. The account is local to the vehicle and cannot be

synchronized with the server. The “anonymous guest” user role is intended for anonymous users. These are users

who have access to the vehicle but do not log in. There is only one account in vehicles with online personalization

and it cannot be deleted. If the “anonymous guest” user role is activated, all vehicle users who are logged in are

temporarily logged out.

Creating new users

To create a new user in the vehicle, you must create a Volkswagen user account in the app on the cell phone or via

myVolkswagen on the Internet.

No user has been created in the vehicle yet

1. Switch the ignition on.

2. Tap Log in.

The login menu is opened.

3. If no Volkswagen user account has been created, tap Register.

4. If a Volkswagen user account has already been created, enter an e-mail address and password and confirm

them by pressing Log in.

Or: tap Log in to log in via theQR code

®.

In the top display bar, you can switch between logging in with theQR code

® or with e-mail and password at any time.

Tap Cancel or X to return to the previous menu.

5. Follow the instructions in the Infotainment system.

As soon as login is successful, the user is displayed in the user management.

There are already users in the vehicle

1. Switch the ignition on.

2. Tap Change users New user.

Or: open the app overview and tapUsers Other New user.

The login menu is opened.

3. If no Volkswagen user account has been created, tap Register.

4. If a Volkswagen user account has already been created, enter an e-mail address and password and confirm

them by pressing Log in.

Or: tap Log in to log in via theQR code

®.

In the top display bar, you can switch between logging in with theQR code

® or with an e-mail address and password at any time.

Tap Cancel or X to return to the previous menu.

5. Follow the instructions in the Infotainment system.

As soon as login is successful, the user is displayed in the user management.

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Becoming the primary user

The “primary user” role is intended for the registered keeper or for a user of the vehicle who is not merely a

temporary user, e.g. lessee or company car driver. There is only one primary user for each vehicle.

Depending on the vehicle equipment, you will need the two vehicle keys for your vehicle or the registration

code and a valid contract for using online services in order to verify yourself as the primary user. If you have

not yet concluded a contract for using mobile online services, you can conclude this contract during the

primary user verification process. You will need the Volkswagen app for this purpose.

Becoming the Primary User Via the Two-Key Method

1. Open the Become primary user menu:

—If no primary user is present in the vehicle yet, you will be asked if you want to become the primary user

when the first user is created. If you want to become the primary user, tap Become primary user.

—If a primary user already exists but a different user should be the primary user, tapUsers

Become

primary user.

2. Press on the first vehicle key.

3. Press on the second vehicle key.

After the Infotainment system has processed the radio signals, you will become the primary user of the vehicle.

Becoming the Primary User Via a Registration Code

After ordering services, you will automatically have a registration code displayed.

The registration code is valid for 14 days. After this period, you will need to request a new registration code via the

myVolkswagen customer area.

In the Overview for my vehiclearea, all of the vehicles that have not yet been fully activated will have the

registration code displayed under the vehicle. To continue the activation process, select Finish activation.

1. Have the registration code to hand in the vehicle that has been added.

2. Unlock the vehicle.

3. Switch on the ignition and keep it switched on until activation is successful.

4. In the activated Infotainment system, tap theRegistration function key in theVW Connect (online services) area.

5. Enter and confirm the registration code and wait until successful activation is confirmed in the Infotainment

system.

Inviting secondary users via myVolkswagen

After successful registration and verification as the primary user, you can assign permissions to other vehicle users.

1. Open the area Vehicle user Manage users.

2. Click Invite as secondary user next to the user who you want to invite as a secondary user.

The invited person receives a notification in the app that they were invited as a secondary user. Once the person

has accepted the invitation, you can activate the services for this person.

3. You can revoke invitations as needed in theManage users area.

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Protecting the user profile

Your Volkswagen user account is protected by your personal password and your S-PIN. The password and the S-PIN

can be changed via the app or on the Internet via myVolkswagen.

You can protect your user profile from unwanted changes to the vehicle and privacy settings by activating theS-PIN

. It is then only possible to log in by entering theS-PIN. If you protect your user profile with anS-PIN, you must always

enter your S-PIN before you begin driving.

1. Tap User

Protect user profile.

2. Activate Protect user profile.

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Deleting a user

Every vehicle user can delete every user profile in the vehicle. Only the user profile is deleted from user

management, but not the Volkswagen ID or data linked with the Volkswagen ID. If you also want to delete the link

with the Volkswagen ID, the vehicle must be in online mode.

Deleting a primary user

To delete the primary user, you have four different options:

1. Reset the Infotainment system to factory settings.

—All users and vehicle settings are deleted.

—All users will lose the rights to the online services assigned to the respective role.

2. Delete the user profile of the primary user.

—The primary user is deleted. All other users are still available in the vehicle.

The rights assigned to the respective role are still available to all users.

3. Delete the user profile of the primary user and remove rights.

—The primary user is deleted. All other users are still available in the vehicle.

The rights assigned to the respective role are no longer available to all users.

4. Verify as new primary user.

—The former primary user and all other users are deleted. The former primary user loses their rights to the

online services.

—The rights assigned to the respective role are no longer available to all other users.

Deleting the primary user by resetting the Infotainment system to factory settings

1. In your privacy settings, activate “Share my position” or “Online” mode.

2. Reset the Infotainment system to factory settings (→ First steps in the Infotainment system).

If you choose a different privacy setting, the primary user can remain on the

server.

Deleting the user profile of the primary user

1. Tap Users

Delete users.

A menu with all users registered in the vehicle opens.

2. Tap next to the user profile of the primary user.

3. Confirm the prompt by pressingDelete.

The current user profile of the primary user is deleted from the vehicle. The rights to fully use online services

and to manage the roles of the other users are retained. All other users also remain available in the vehicle and

keep their assigned role, and therefore also retain the rights to use the online services as secondary users.

Removing rights as the primary user

1. Tap Users

Delete users.

A menu with all users registered in the vehicle opens.

2. Tap next to the user profile of the primary user.

3. Confirm the prompt by tappingRemove.

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The user profile of the primary user is deleted from the vehicle. You will lose your rights to use online services

as a primary user. The secondary users will therefore also lose their rights to use online services as secondary

users, even if the users are still available in the vehicle.

Becoming the primary user

The verification of a new primary user deletes the former primary user from the vehicle.

Deleting a user

Any vehicle user can delete a user from the vehicle. However, the deleted user will retain their Volkswagen ID and

their permissions.

1. Tap Users

Delete users.

A menu with all users registered in the vehicle opens.

2. Tap next to the user that is to be deleted.

3. Confirm the prompt by pressingDelete.

The user is deleted.

Deleting a User Profile

The logged-in vehicle user can delete their own Volkswagen user account and use the vehicle as an anonymous guest.

The deleted user will retain their Volkswagen ID and their permissions. If the primary user wishes to delete their own

Volkswagen user account, they can either only delete their Volkswagen user account or withdraw rights as primary

user. In either case, all other users will be retained in the vehicle. When changing ownership or permanently

transferring the vehicle to third parties, Volkswagen recommends restoring the vehicle to factory settings.

1. Tap Users

Delete user profile.

2. Confirm the prompt by pressingDelete.

The logged in user is deleted. The “Anonymous guest” Volkswagen user account is activated.

Troubleshooting

Where is my user?

If you have already created a Volkswagen user account in the vehicle and you can no longer see it in the user

management, it may have been deleted. Log in to the vehicle again (→ User management).

I have forgotten my S-PIN

If you have forgotten yourS-PIN

, you can have it reset again undermyVolkswagen or in the app.

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Privacy settings

Using the “Privacy settings” function, the data transfer between the vehicle and the Internet can be approved or

blocked in several stages via the Infotainment system.

The “privacy settings” function depends on the vehicle equipment and is not available in all Infotainment systems.

Note that every vehicle user can set up individual settings within the “privacy settings” function. These settings may

be different to those desired by the vehicle owner.

If data transfer is restricted, online vehicle functions, such as updates, cannot be carried out.

Data transfer from mobile devices and their communication with the vehicle or services required by law, e.g.

the legally required “eCall Emergency System”, cannot be blocked or deactivated via the “Privacy settings”

function.

The same restrictions will apply to new online vehicle functions provided for the vehicle in the

future.

Internet connection

The following symbols, individually or collectively, show the current status of the “privacy settings” function in the

Infotainment system.

To permit or disable data transmissions, activate a status in the Infotainment system.

Offline mode:

Your vehicle is offline. The online services are not available.

Online mode:

Your vehicle can send and receive data for activated online services.

Privacy settings display

Offline mode.

—All online services are deactivated and cannot send any data.

All tracking functions do not function.

—The eSIM

card is deactivated.

All vehicle functions that require an online connection via the eSIM

card are deactivated.

—In offline mode, the information and data stored in the control modules, such as emergency numbers, cannot

be updated. Outdated information and data can impair functions and services or make them unavailable.

“No position data” mode.

—The vehicle's current position is not transmitted.

All tracking functions do not function.

—The eSIM

card remains activated.

All vehicle functions that require an online connection via theeSIM

card are activated.

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“Use my position” mode.

—The vehicle's current position is not shared with other people.

All tracking functions do not function.

—The eSIM

card remains activated.

All vehicle functions that require an online connection via theeSIM

card are activated.

“Share my position” mode.

—All online services can send and receive data without any restrictions.

All tracking services are activated.

Primary and secondary users can access the vehicle's positioning data online viamyVolkswagen or the app.

—The eSIM

card is activated.

All vehicle functions that require an online connection via theeSIM

card are activated.

Legally required services cannot be deactivated and continue transmitting data, such the legally requiredeCall

Emergency System.

Setting Up Privacy Settings

1. Switch the ignition on.

The set mode for the “Privacy settings” function is displayed in the upper display bar in the Infotainment

system.

2. Tap MENU User

Privacy settings and services.

3. Select the preferred mode.

Manage services

The following functions are available with the Manage services tool in the Infotainment system:

—Inquiring which services are currently available in the vehicle.

—Displaying the number of activated and deactivated services.

—Activating or deactivating individual services.

Further information:

https://connect.volkswagen.com

Opening Manage services

1. Tap MENU User

Privacy settings and services.

If you individually deactivate all services, the control module with the integrated

eSIM

card can continue to transfer data.

Setup

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Services can be individually activated or deactivated. To do so, open the drop-down list for the service and select the

desired option.

If data transfer is restricted due to the “Privacy settings” function, activation or deactivation of individual services is

not possible.

Setting options may not be available in all countries and vehicle models.

1. Open Manage services.

2. Tap Display services.

3. Select the preferred setting.

All

Overview of the services available in the vehicle.

Activate

Activates one or more services.

Deactivate

Deactivates one or more services.

Deactivating Services

The following functions are available for deactivating and activating services:

—Central deactivation or activation via the Infotainment system (→ Privacy settings).

—Individual deactivation and activation viamyVolkswagen or in the app.

You will not be able to use these services again until they have been reactivated.

Some online services can only be jointly activated or deactivated, even if they are listed individually in the menu.

Legally required services and the associated data transfer cannot be turned off or deactivated, such as

the “eCall Emergency System”.

Introduction

Using the personalization function, individual vehicle settings, such as the air conditioner, can be saved to your

Volkswagen user account. The user is identified by logging into the Infotainment system. Changes to the settings are

assigned to the Volkswagen user account active for the vehicle and if there is an Internet connection, they are

automatically saved online in the Volkswagen user account.

Opening the Configuration Wizard for Customizable Vehicle Settings

1. Tap MENU

Configuration wizard.

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Customizable vehicle settings

The vehicle functions that can be set depend on the equipment. Some functions that can be personalized are not

stored online, rather only assigned locally to the user profile in the vehicle.

Not all vehicle functions are available in all vehicles and countries.

The following functions can be personalized:

—Settings for single door unlocking, convenience opening and windows.

—Windshield wiper settings.

—Seat settings

—Settings for low beam headlight turning on times and the 3-blink turn signal.

—Climate control system settings

—Active driver assistance system settings.

—Driving Mode Selection

—Driving data menu and selection of displays in the instrument cluster.

—Settings of the Infotainment system.

—Ambient lighting settings.

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Synchronising vehicle settings

Depending on the vehicle equipment and the country, the vehicle has online personalization. With online

personalization, vehicle settings that are changed in the vehicle are automatically assigned to the active Volkswagen

user account and stored online periodically. The vehicle settings are synchronized automatically with the data saved

online in the following situations, when there is an internet connection:

—When switching on the ignition and the Infotainment system: synchronizes all recently used Volkswagen user

accounts saved in the vehicle.

—When switching to another Volkswagen user account: synchronizes the newly activated and the now deactivated

Volkswagen user account.

—At the end of the trip and when switching off the ignition: synchronizes the Volkswagen user account that was last

active.

You can also start synchronization manually in the user administration menu, e.g. if automatic synchronization upon

login was not successful. Synchronization cannot take place automatically if the vehicle's online status is impaired,

e.g. in underground garages, or if you have activated offline mode.

If an inactive user profile is active in another vehicle and if settings are synchronized from there, these

settings will also be loaded to your vehicle and assigned to the corresponding user profile.

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In-Car Shop

The In-Car Shop offers you the option to extend or purchase the following online services or functions directly from

the vehicle:

— Enable additional functions for your vehicle(upgrades) .

—Extend the term of the online services.

—Purchase and download apps and update and delete apps acquired in the In-Car Shop.

—Depending on the country and the vehicle equipment: purchase data plans.

You can also select the country and the language of the In-Car Shop under

the range and availability of the products may vary.

. Depending on the country selected,

App Update

There are two different procedures for an app update.

—The apps purchased from the In-Car Shop are updated in the In-Car Shop. If an app update is available, you will be

notified about it. In order to perform the app update, you must log in as the primary user.

—If an app update is available for other apps, you will be notified and can perform the app update without opening

the In-Car Shop. Any vehicle user can perform these app updates.

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Introduction

With Upgrades, your vehicle can be temporarily or permanently equipped after delivery with new optional

functions.

Functions

Depending on the vehicle model, convenience and Infotainment system functions, as well as driver assistance

systems, can be enabled for a limited time or permanently for a fee.

Enabling functions depends on the country and vehicle.

Certain Infotainment systems contain a list of activated functions.

Activated functions are not bound to the term of the Volkswagen user account.

When lending or selling your vehicle, inform the buyer or user about the functions which have been permanently

enabled, or those which are enabled for a limited period.

WARNING

Enabling functions while driving can distract from traffic. Driver distraction can cause serious accidents and fatal

injuries.

● Enable functions only when the vehicle is stationary.

● Always drive attentively and responsibly.

In some cases, if the necessary hardware for enabling the function is not present in the vehicle, it can be

retrofitted by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

If the necessary software for enabling the function is not present in the vehicle, the software can be

retrofitted . Retrofitting may have associated charges, depending on the type of software.

Status of the function

Function enabled.

Function malfunctioning or temporarily not available.

Depending on the vehicle equipment, the runtime of the respective function can be viewed in theVolkswagen

Connect Shop in the myVolkswagen customer area or in the Infotainment system under

settings and services.

Privacy

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Viewing and enabling functions

Before restarting the engine, read the message in the Infotainment system about the conclusion of the

activation. If activation was not successful, observe the related note.

Requirements

✓ The vehicle has its own installed Infotainment system.

✓ Compatibility and performance of the hardware in the vehicle is ensured.

✓ There is a valid contract for use of the services between you and Volkswagen AG.

✓ Your vehicle is assigned to your user account.

✓ You have the “primary user” role for the vehicle (→ User management).

✓ There is sufficient cell phone reception at your vehicle's current location.

✓ The vehicle electrical system is functioning.

✓ The 12-volt vehicle battery is sufficiently charged.

✓ There is a factory-installed control module with an integratedeSIM

card.

Viewing functions

1. Tap HOME or MENU Users

.

2. Open the Privacy settings and services menu.

All functions offered for the vehicle can also be viewed in the In-Car Shop of the Infotainment

System.

The primary user can enable the available functions for the vehicle in the In-Car Shop of the Infotainment

system or in the Volkswagen Connect Shop.

Activate functions

Do not drive the vehicle during activation.

In the In-Car Shop of the Infotainment system, all possible functions available for the vehicle are displayed.

1. To open the In-Car Shop of the Infotainment system, tap HOME

.

2. Tap the function in the In-Car Shop and follow the instructions in the Infotainment system.

During enabling and after enabling, observe the messages in the Infotainment

system.

After successful activation, it is necessary to first park the vehicle for approx. 10 minutes for some functions.

1. Stop the engine and, depending on the vehicle equipment, set the electronic parking brake and apply the

parking brake if necessary.

2. Close the engine hood, trunk lid, all windows and all doors.

3. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

4. Exit the vehicle, taking all vehicle keys with you.

5. Lock the vehicle and remove the vehicle key from the sensor range of the vehicle.

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If you have the “primary user” role for the vehicle (→ User management), you can also view activated functions in the

app.

Troubleshooting

Where can I find functions?

Through an online shop, you can find functions which you can access via your Volkswagen user account.

Depending on the vehicle equipment, functions can also be enabled directly via the Infotainment system in the In-Car

Shop.

Are there functional limitations during activation?

While activation is in progress, the function is not available.

Where is successful activation displayed?

Successful enabling is displayed in the Infotainment system.

When is the enabled function available?

Depending on the enabled function, the function is available either immediately or after the ignition is switched on

again.

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Connectivity for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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