Get Connectivity -> User management Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Introduction

Depending on the country and the vehicle equipment, you can create user accounts for different vehicle users in

your vehicle. This enables you to save individual vehicle settings, such as the air conditioner, to one user account.

User Login After the Ignition is Switched On

If Volkswagen user accounts have been created in the vehicle, a welcome menu will be opened when the ignition is

switched on. The vehicle user can either log in or change users. If the Volkswagen user account has been protected

with an S-PIN

, you will need to enter theS-PIN to log in.

You can activate the Save S-PIN option, so that you will no longer be prompted to enter yourS-PIN

when selecting the Volkswagen user account. However, bear in mind that third parties then have access to your

personal data.

Once a user has logged in, the settings saved in the user profile will be loaded in the vehicle.

Automatic assignment of a Volkswagen user account to the vehicle key

If a vehicle user logs into the vehicle with their Volkswagen user account, the vehicle key that is active in the vehicle

will be automatically assigned to their Volkswagen user account. When opening the vehicle with an assigned vehicle

key, the Volkswagen user account assigned to the vehicle key is suggested for selection in the welcome menu. If the

Volkswagen user account is switched, the new active Volkswagen user account will be assigned to the vehicle key

that is active in the vehicle.

The automatic assignment of the vehicle key to the Volkswagen user account can be deactivated underUsers

Assign vehicle key automatically.

Opening user management

1. After switching on the ignition, tapChange user in the welcome menu.

Or: tap MENU Users.

Description of user roles

Primary user

—The “primary user” role is intended for the registered keeper or for a user of the vehicle who is not merely a

temporary user, e.g. lessee or company car driver. The primary user has unrestricted permissions and can assign

additional permissions to other users of the vehicle by inviting them as secondary users. When a new vehicle

primary user is confirmed, the previous primary user automatically loses the primary user role and permissions.

Secondary user

—The “secondary user” role is intended for users who regularly use the vehicle. The secondary users' position differs

from that of primary users, in that they must be invited by the vehicle's primary user. The primary user may delete

a secondary user at any time.

Guest users

—The “guest user” role is intended for users who use the vehicle only occasionally or just once. Guest users can log in

to any drivable vehicle without permission of the primary user. Any vehicle user may delete a guest user from the

vehicle at any time. The guest user only has limited access to certain services.

Anonymous guest

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—The “anonymous guest” user role is not assigned to one person. The account is local to the vehicle and cannot be

synchronized with the server. The “anonymous guest” user role is intended for anonymous users. These are users

who have access to the vehicle but do not log in. There is only one account in vehicles with online personalization

and it cannot be deleted. If the “anonymous guest” user role is activated, all vehicle users who are logged in are

temporarily logged out.

Creating new users

To create a new user in the vehicle, you must create a Volkswagen user account in the app on the cell phone or via

myVolkswagen on the Internet.

No user has been created in the vehicle yet

1. Switch the ignition on.

2. Tap Log in.

The login menu is opened.

3. If no Volkswagen user account has been created, tap Register.

4. If a Volkswagen user account has already been created, enter an e-mail address and password and confirm

them by pressing Log in.

Or: tap Log in to log in via theQR code

®.

In the top display bar, you can switch between logging in with theQR code

® or with e-mail and password at any time.

Tap Cancel or X to return to the previous menu.

5. Follow the instructions in the Infotainment system.

As soon as login is successful, the user is displayed in the user management.

There are already users in the vehicle

1. Switch the ignition on.

2. Tap Change users New user.

Or: open the app overview and tapUsers Other New user.

The login menu is opened.

3. If no Volkswagen user account has been created, tap Register.

4. If a Volkswagen user account has already been created, enter an e-mail address and password and confirm

them by pressing Log in.

Or: tap Log in to log in via theQR code

®.

In the top display bar, you can switch between logging in with theQR code

® or with an e-mail address and password at any time.

Tap Cancel or X to return to the previous menu.

5. Follow the instructions in the Infotainment system.

As soon as login is successful, the user is displayed in the user management.

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Becoming the primary user

The “primary user” role is intended for the registered keeper or for a user of the vehicle who is not merely a

temporary user, e.g. lessee or company car driver. There is only one primary user for each vehicle.

Depending on the vehicle equipment, you will need the two vehicle keys for your vehicle or the registration

code and a valid contract for using online services in order to verify yourself as the primary user. If you have

not yet concluded a contract for using mobile online services, you can conclude this contract during the

primary user verification process. You will need the Volkswagen app for this purpose.

Becoming the Primary User Via the Two-Key Method

1. Open the Become primary user menu:

—If no primary user is present in the vehicle yet, you will be asked if you want to become the primary user

when the first user is created. If you want to become the primary user, tap Become primary user.

—If a primary user already exists but a different user should be the primary user, tapUsers

Become

primary user.

2. Press on the first vehicle key.

3. Press on the second vehicle key.

After the Infotainment system has processed the radio signals, you will become the primary user of the vehicle.

Becoming the Primary User Via a Registration Code

After ordering services, you will automatically have a registration code displayed.

The registration code is valid for 14 days. After this period, you will need to request a new registration code via the

myVolkswagen customer area.

In the Overview for my vehiclearea, all of the vehicles that have not yet been fully activated will have the

registration code displayed under the vehicle. To continue the activation process, select Finish activation.

1. Have the registration code to hand in the vehicle that has been added.

2. Unlock the vehicle.

3. Switch on the ignition and keep it switched on until activation is successful.

4. In the activated Infotainment system, tap theRegistration function key in theVW Connect (online services) area.

5. Enter and confirm the registration code and wait until successful activation is confirmed in the Infotainment

system.

Inviting secondary users via myVolkswagen

After successful registration and verification as the primary user, you can assign permissions to other vehicle users.

1. Open the area Vehicle user Manage users.

2. Click Invite as secondary user next to the user who you want to invite as a secondary user.

The invited person receives a notification in the app that they were invited as a secondary user. Once the person

has accepted the invitation, you can activate the services for this person.

3. You can revoke invitations as needed in theManage users area.

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Protecting the user profile

Your Volkswagen user account is protected by your personal password and your S-PIN. The password and the S-PIN

can be changed via the app or on the Internet via myVolkswagen.

You can protect your user profile from unwanted changes to the vehicle and privacy settings by activating theS-PIN

. It is then only possible to log in by entering theS-PIN. If you protect your user profile with anS-PIN, you must always

enter your S-PIN before you begin driving.

1. Tap User

Protect user profile.

2. Activate Protect user profile.

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Deleting a user

Every vehicle user can delete every user profile in the vehicle. Only the user profile is deleted from user

management, but not the Volkswagen ID or data linked with the Volkswagen ID. If you also want to delete the link

with the Volkswagen ID, the vehicle must be in online mode.

Deleting a primary user

To delete the primary user, you have four different options:

1. Reset the Infotainment system to factory settings.

—All users and vehicle settings are deleted.

—All users will lose the rights to the online services assigned to the respective role.

2. Delete the user profile of the primary user.

—The primary user is deleted. All other users are still available in the vehicle.

The rights assigned to the respective role are still available to all users.

3. Delete the user profile of the primary user and remove rights.

—The primary user is deleted. All other users are still available in the vehicle.

The rights assigned to the respective role are no longer available to all users.

4. Verify as new primary user.

—The former primary user and all other users are deleted. The former primary user loses their rights to the

online services.

—The rights assigned to the respective role are no longer available to all other users.

Deleting the primary user by resetting the Infotainment system to factory settings

1. In your privacy settings, activate “Share my position” or “Online” mode.

2. Reset the Infotainment system to factory settings (→ First steps in the Infotainment system).

If you choose a different privacy setting, the primary user can remain on the

server.

Deleting the user profile of the primary user

1. Tap Users

Delete users.

A menu with all users registered in the vehicle opens.

2. Tap next to the user profile of the primary user.

3. Confirm the prompt by pressingDelete.

The current user profile of the primary user is deleted from the vehicle. The rights to fully use online services

and to manage the roles of the other users are retained. All other users also remain available in the vehicle and

keep their assigned role, and therefore also retain the rights to use the online services as secondary users.

Removing rights as the primary user

1. Tap Users

Delete users.

A menu with all users registered in the vehicle opens.

2. Tap next to the user profile of the primary user.

3. Confirm the prompt by tappingRemove.

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The user profile of the primary user is deleted from the vehicle. You will lose your rights to use online services

as a primary user. The secondary users will therefore also lose their rights to use online services as secondary

users, even if the users are still available in the vehicle.

Becoming the primary user

The verification of a new primary user deletes the former primary user from the vehicle.

Deleting a user

Any vehicle user can delete a user from the vehicle. However, the deleted user will retain their Volkswagen ID and

their permissions.

1. Tap Users

Delete users.

A menu with all users registered in the vehicle opens.

2. Tap next to the user that is to be deleted.

3. Confirm the prompt by pressingDelete.

The user is deleted.

Deleting a User Profile

The logged-in vehicle user can delete their own Volkswagen user account and use the vehicle as an anonymous guest.

The deleted user will retain their Volkswagen ID and their permissions. If the primary user wishes to delete their own

Volkswagen user account, they can either only delete their Volkswagen user account or withdraw rights as primary

user. In either case, all other users will be retained in the vehicle. When changing ownership or permanently

transferring the vehicle to third parties, Volkswagen recommends restoring the vehicle to factory settings.

1. Tap Users

Delete user profile.

2. Confirm the prompt by pressingDelete.

The logged in user is deleted. The “Anonymous guest” Volkswagen user account is activated.

Troubleshooting

Where is my user?

If you have already created a Volkswagen user account in the vehicle and you can no longer see it in the user

management, it may have been deleted. Log in to the vehicle again (→ User management).

I have forgotten my S-PIN

If you have forgotten yourS-PIN

, you can have it reset again undermyVolkswagen or in the app.

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Connectivity -> User management for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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