Get Connectivity -> App-Connect technologies Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Introduction

App-Connect makes it possible to display and control content and functions displayed on the cell phone through the

Infotainment system screen.

To do this, the cell phone must be connected to the Infotainment system via aUSB

interface with a data transfer function.

Some technologies can also be used withApp-Connect Wireless via the Bluetooth interface and aWi-Fi

hotspot for the Infotainment system.

The following technologies may be available:

—Apple CarPlay®.

—Apple CarPlay® Wireless.

—Android Auto®.

—Android Auto® Wireless.

The technologies listed above are operated by third parties and provided by Volkswagen. Volkswagen is not

responsible if these technologies are canceled, discontinued or deactivated during the service life of the vehicle. Apps

from third-party providers may be incompatible. It cannot be guaranteed that the apps that are offered will be able to

run on all cell phones and with all operating systems.

Which App-Connect technologies are available to you depends on the country and on the cell phone in use. Apps can

be based on many different designs and can also differ depending on the vehicle and country. The content, scope,

and providers of the apps may vary. Furthermore, some apps depend on the availability of services from third party

providers.

You can find more information on the Volkswagen website.

The use of apps and the required mobile phone connection may be subject to additional

charges.

WARNING

Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.

● Always drive attentively and responsibly.

WARNING

If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with

serious or even fatal injuries.

● Protect the cell phone and its apps from misuse.

Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party

apps, inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data carriers, computers, tablets and cell phones.

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Symbols

The symbol display depends on the vehicle equipment and the country.

or

Show further information.

Select Apple CarPlay® technology.

Select Android Auto® technology.

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Connecting a cell phone with App-Connect

In order to use App-Connect or App-Connect Wireless, connect the cell phone with the Infotainment system in the

app overview via App-Connect. When usingApp-Connect Wireless, the connection is initiated via Bluetooth and then

established via the Wi-Fi

® hotspot of the Infotainment system.

As long as a cell phone is connected viaApp-Connect, no further cell phones can be used via the Infotainment

system, e.g. for phone calls via the Bluetooth phone interface.

When using Apple CarPlay, the Bluetooth connection is disconnected again when the connection via theWi-

Fi

hotspot for the Infotainment system is established.

When using Android Auto, the Bluetooth connection remains

active.

Connecting the cell phone via USB cable

1. For App-Connect, connect the cell phone to the Infotainment system viaUSB

cable.

2. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell

phone.

App-Connect is set up.

Connecting a Cell Phone forApp-Connect Wireless

1. Tap App-Connect

/

in the app overview.

2. Select the desired technology, Apple CarPlay™ or Android Auto, from the pop-up menu.

3. In the cell phone's Bluetooth menu, search for the displayed device name and pair the cell phone with the

Infotainment system.

In the factory settings, the device name of the Infotainment system is “my VW” and the last four digits of the

VIN

.

4. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell

phone.

App-Connect Wireless set-up is complete.

If any pop-up menus were dismissed during the connection process,App-Connect or App-Connect Wireless will not

be available. In this case, Volkswagen recommends deleting the devices from the cell phone settings and

Infotainment system and restarting the connection process.

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Apple CarPlay®

Requirements

The following requirements must be met in order to useApple CarPlay:

✓ The iPhone must supportApple CarPlay.

✓ The voice assistant(Siri) must be activated on the iPhone.

✓ Apple CarPlay must be activated in the iPhone settings without restrictions.

✓ For Apple CarPlay Wireless, Bluetooth® and the Infotainment system must be activated on the iPhone as aWi-Fi

® hotspot.

✓ If Apple CarPlay Wireless cannot be used, the iPhone must be connected to the infotainment system via aUSB

connection with data transfer. Only USB ports with data transfer are suitable for use withApple CarPlay®.

✓ The USB

cable used should be a USB cable certified and approved by Apple, e.g. the original Apple cable, or one from the

Genuine Volkswagen Accessories.

These technologies may not be available in all

countries.

Information on technical requirements, compatible iPhones, certified apps and availability can be found at the

Volkswagen and Apple CarPlay website or at an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Opening Apple CarPlay

1. To open the App-Connect main menu, tap App-Connect in the app overview.

Or: press APP.

2. To start Apple CarPlay, tap Apple CarPlay.

Disconnecting

1. Tap

in Apple CarPlay mode to open theApp-Connect main menu.

2. To end the active connection, tap or

.

The presentation of the function keys in the display may vary.

Special conditions

During an active connection with Apple CarPlay, the following conditions apply:

—For an iPhone connected with the Infotainment system viaApple CarPlay, phone functions can only be accessed via

Apple CarPlay.

—The connected iPhone cannot be used as a media device in theMedia main menu.

—It is not possible to use the internal navigation andApple CarPlay navigation at the same time. The route guidance

which was started last ends the previous active one.

—Depending on your Infotainment system, you can view information about telephone operation in the instrument

cluster display.

—Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the

instrument cluster display.

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—You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering

wheel.

Voice assistant

The availability of the “voice assistant” function depends on the vehicle equipment.

1. Tap briefly to start the Infotainment system IDA voice assistant.

Or: to start the voice assistant(Siri) on the connected iPhone, tap and hold

.

Android Auto®

Requirements

The following requirements must be met in order to useAndroid Auto:

✓ The smartphone must supportAndroid Auto.

✓ For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. The

Infotainment system must also be activated as a Wi-Fi

® hotspot.

✓ If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a

USB

connection that allows data transfer. Only USB ports with data transfer are suitable for use withAndroid Auto.

✓ Use a USB

cable certified and approved by the smartphone manufacturer or a USB cable from the Genuine Volkswagen

Accessories.

These technologies may not be available in all

countries.

Information on technical requirements, compatible smartphones, certified apps and availability can be found

on the Volkswagen and Android Auto websites or at an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Starting Android Auto

1. To open the App-Connect main menu, tap in the app overview.

Or: press APP.

2. Tap Android Auto to establish the connection with the smartphone.

Disconnecting

1. Tap Close in Android Auto mode to open theApp-Connect main menu.

2. Tap to end the active connection.

Special conditions

During an active connection with Android Auto, the following conditions apply:

—An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free

profile, HFP

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) at the same time.

—Phone functions are possible throughAndroid Auto. The Infotainment system phone function can also be used if

the Android Auto device is connected to the Infotainment system via Bluetooth at the same time.

—An active Android Auto device cannot be used as a media device in theMedia main menu.

—It is not possible to use the internal navigation andAndroid Auto navigation at the same time. The route guidance

which was started last ends the previous active one.

—You can view information about telephone operation in the instrument cluster display.

—Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the

instrument cluster display.

—You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering

wheel.

Voice assistant

The availability of the “voice assistant” function depends on the vehicle equipment.

1. Tap briefly to start the Infotainment system IDA voice assistant.

Or: to start the voice assistant of the connected smartphone, tap and hold .

Introduction to online services

You can use the mobile online services(hereafter referred to as "online services") to connect your vehicle to the

Internet. This gives you the option of expanding the scope of various vehicle functions with online functionalities, e.g.

receiving real-time data for navigation. The basic availability of online services depends on the country. Contact an

authorized Volkswagen dealer or authorized Volkswagen Service Facility to find out whether online services are

available in your country. You can find a description of all the available online services and further information about

registration and Help online at:

https://connect.volkswagen.com

You can find the myVolkswagen customer area online at:

https://www.myvolkswagen.net/start/en.html

Online services can only be activated after signing a contract with Volkswagen AG for using online services, which

may be subject to a charge. Online services are subject to a country-dependent term limitation.

The usage and availability of online services can differ depending on the country, vehicle and vehicle equipment. For

more information, refer to the General Terms and Conditions for the online services.

Emergency calls and phone calls cannot be made and data cannot be transmitted in areas with poor mobile

phone and GPS

reception.

Observe the warnings .

Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party

apps, inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile

devices, or malware on data carriers, computers, tablets and cell phones.

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Connectivity -> App-Connect technologies for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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