accidents and fatal injuries.
● If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner and contact an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
● Perform pending updates as soon as possible once they are made available or have them performed by suitably
qualified professionals.
● Protect your mobile devices with a suitable antivirus program and by taking commonly known precautions.
Regularly update the antivirus program using the supplied updates provided by the vendor.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these
guidelines:
—Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data
or malware.
—Ensure that updates provided by Volkswagen are carried out by suitably qualified professionals as soon as possible
once they are made available. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. If the option to perform Over-the-Air Updates is available, depending on the vehicle
and country, carry out all updates provided by Volkswagen immediately. If the Over-the-Air Update is ignored
multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be
contacted for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
—Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Introduction
Over-the-Air Updates enable us to ensure that your vehicle is always kept up to date, e.g. to protect against
malware and optimize functionality.
Over-the-Air Updates and app updates
Two types of updates are made available for your vehicle: Over-the-Air Updates and app updates.
The Over-The-Air Updates are extensive and update the entire vehicle control software. Over-the-Air Updates are
only available after signing a contract with Volkswagen AG for using online services.
There are app updates for the apps available in the vehicle and you do not need an active contract with Volkswagen
AG for using online services.
Further information about app updates is available at (→ In-Car Shop).
How can you tell that an Over-the-Air Update is pending?
A pending Over-the-Air Update is displayed in the Infotainment system.
If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be
completed successfully before the next Over-the-Air Update can be carried out.
It is in your best interests to perform Over-the-Air Updates as promptly as possible. If the Over-the-Air
Update is ignored multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen
Service Facility must be contacted for assistance. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air
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