Cyber security
Cyber security describes measures that reduce the risk of illegal access to vehicle functions, data and control
modules caused by malware or an Internet attack. Of all the components in the vehicle, connectivity components
are most at risk of unauthorized access or cyber attacks.
Connectivity components comprise control modules for data transmission, interfaces, media and diagnostic
connections through which information and data can be exchanged between the vehicle and mobile devices or the
Internet.
Connectivity components are equipped with security mechanisms to minimize the risk of unauthorized access to
vehicle systems.
Connectivity components include in particular:
—Diagnostic connection port
—Control module with installedeSIM
card.
—Phone interface
—App-Connect.
—Wi-Fi
® hotspot.
—NFC
radio technology.
—Bluetooth® interface.
—USB
port.
—SD
card slot.
The type and number of connectivity components present in your vehicle depends on the vehicle equipment
and the country.
Software and security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or
operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various
times.
Updates improve the security, stability and operating speed of vehicle systems. The update is a preventative measure,
for example, to protect from malware and to optimize functionality.
An update is used to update the software of control modules in the vehicle.
Depending on the vehicle and country, there are two ways to update your vehicle:
—Updates by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer
or authorized Volkswagen Service Facility.
—Updates via an Over-the-Air Update.
WARNING
Malware can access data and information stored in the control modules, in the Infotainment system and on
connected or paired mobile devices. In spite of the integrated security mechanisms and regular Over-the-Air
Updates, malware can cause damage and malfunctions in control modules and the vehicle. In the same way,
connecting mobile devices that are infected with malware can result in damage and malfunctions in control
modules and the vehicle. The damage can lead to a complete loss of your data and malfunctions can cause serious
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