Get Connectivity -> Data processing Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

An overview of the online services that are activated for you is available in the Infotainment system in the

Privacy settings and services(→ Privacy settings) menu, on the Internet in themyVolkswagen customer area,

or in the Volkswagen app (hereafter referred to as "app").

Performing online services via the app may use data and lead to costs. If the contractually agreed volume of data is

exceeded, the transfer rate will decrease, which may cause delays in performing online services.

Registering for online services

To be able to use online services in the vehicle, you must carry out the following steps:

1. Create a Volkswagen ID (→ Volkswagen ID).

2. Create a new user (→ User management).

3. Become a primary user (→ User management) and, if necessary, perform Volkswagen Ident procedures for

using safety-relevant online services (→ Volkswagen Ident procedure).

Data processing

Applies to EU countries where the General Data Protection Regulation is in effect.

When using services, vehicle information is sent and processed online. This data can provide indirect information

about the respective driver, e.g. regarding vehicle handling. You can find the privacy policy regarding the use of

Volkswagen's mobile online services in the Infotainment system in the app overview under Legal.

To keep the information underLegal up to date, the vehicle must not permanently be in offline mode. In this

mode, the information cannot be updated. If the information is obsolete, you will be informed by a pop-up

notification.

Permanent transfer of the vehicle

If the vehicle has been purchased used or if the vehicle has been permanently transferred to you, online services may

already be activated and the previous user may be able to view data acquired by online services and control certain

functions of your vehicle.

You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, restore

the Infotainment system to factory settings and then register yourself as the primary user of the vehicle.

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Requirements for Using Online Services

To be able to make full use of the online services, the following requirements must be met.

✓ The hardware for using online services has also been ordered for the vehicle and installed ex works.

✓ The vehicle and user are in the area of use.

✓ It is possible to transfer data at the user's location and the vehicle's location without restrictions.

✓ The cell phone is compatible with the app.

✓ The privacy settings in the Infotainment system allow data to be transferred for the online services.

✓ The settings on the cell phone allow data to be transferred for the online services.

✓ A personal Volkswagen user account,Volkswagen ID, has been set up (→ Volkswagen ID).

✓ There is a valid contract with Volkswagen AG for using online services.

✓ A vehicle has been added to the Volkswagen user account (→ Virtual vehicle).

✓ Neither the emergency call and communication control module nor individual online services are deactivated or

disabled.

WARNING

Using apps, services and functions while driving can distract you from the road. Driver distraction can cause serious

accidents and fatal injuries.

● Always drive attentively and responsibly.

WARNING

If you use services without due care or inadvertently, this may lead to people in and around the vehicle suffering

serious or even fatal injuries, e.g. if they are inadvertently locked inside the vehicle.

● Always use services carefully and responsibly.

The vehicle added to the Volkswagen user account must first be driven a few kilometers before individual

services can record, send and display correct data.

Do not share your login details, password orS-

with others, keep them safe from unauthorized access and ensure that they are not seen by others.

Change your password on a regular

basis.

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Situations that can affect system functions

Even if requirements for the usage of these services have been met, the performance of online services may be

impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:

—Maintenance, repairs, deactivations, updates and technical improvements to the telecommunications systems,

satellites, servers and databases.

—Switching the mobile network standard to transmit mobile data through the telecommunications provider, for

example, from LTE

Or UMTS to EDGE or GPRS.

—Switching off an existing mobile network standard via the telecommunications provider.

—Malfunction, impairment, or interruption of the mobile network andGPS

reception, for example due to high speeds, solar storms, weather conditions, regional circumstances,

malfunctioning equipment, and high mobile network usage in the applicable radio cells.

—If you are in a location with no or very poor cell phone orGPS

reception. These locations may include tunnels, areas between tall buildings, garages, parking ramps, underpasses,

mountains, and valleys.

—Limited availability of information or incomplete or incorrect information from third-party providers, such as on

map displays.

—In countries, federal states and regions where online services are not offered.

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Services That Do Not Require Activation

The following services can still be used if the vehicle has not been added to a Volkswagen user account.

This is the maximum scope possible. Not all services are available in all vehicles and countries.

— Information call.

—Emergency Call Service .

—eCall Emergency System.

—Roadside Assistance Call without transfer of vehicle data.

The Emergency Call Service is available even if you are not logged into the Infotainment

system.

Further information is available online in Europe and on Volkswagen's

website.

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Connectivity -> Data processing for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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